Here's to Lynn and Jessica! The employees at this UPS Store were wonderful! From the moment I walked in, I was greeted right away with kindness and professionalism. Even though the staff were busy helping other customers, they anticipated my needs and assisted me before I even had to ask. That kind of attentiveness really stood out and showed just how experienced and skilled they are. Their customer service made the entire process quick, smooth, and stress-free. I truly appreciate the way they go above and beyond! read more

As someone who understands business, e-commerce, and the need to turn a profit, I also believe in fairness and community values. Unfortunately, this particular UPS Store consistently nickel-and-dimes its customers with excessive fees for basic services. Most recently, they've begun charging a \$2.50 "setup fee" just to print documents sent to their email. There is no actual setup involved--just opening an email and pressing print. It's hard to justify these kinds of charges as anything other than putting profits above people. We are a community, and we should support businesses that value their customers and treat them with respect. I can no longer support a store that prioritizes squeezing every cent from its patrons, and I encourage my neighbors to consider other options for their printing and shipping. read more

Unless you really really need a fax or copy they charge 40 cents blk n white plus a 3.00 service fee on top of that. What's the point of using change if you charge that much! Very shrewd in my opinion. At least inform the customer of your extra charges. read more

I stopped by this UPS Store location today when I was running errands in the area because IT IS OPEN ON SUNDAY. That's it. Three stars for being one of the few UPS store locations open (for limited hours) on Sundays. read more

Don't ever do business here. They do NOT follow their own company's policies, and the so called manager here is a complete a*sshole. Never in my life will I ever have anything sent to this store again. No wonder they're independently owned! Probably way too many complaints about how terrible the service is here. There's a young guy in there whose maybe 18 at most who has better sense then the owner, kuddos to him, but other than that stay far far away. read more

This is my favorite UPS STORE so far. The staff so friendly and helpful. Still don't get why the bad reviews.... Every time I go there people help me with everything and makes everything so easy and quick. Highly recommended read more

In accurate cost, rude employees, untidy store, bad value, employee was coughing and sneezing and not wearing a mask. Go elsewhere. Many other better UPS locations to choose from, or even the US PS would be better than this place. read more

Why do they send an email that says to drop off at end of day , but try's to deliver it early without notice. How you expect people to be home when you give the wrong time read more

I have been dropping packages off here all the time for over a year now and everyone is friendly, and when need be they go above and beyond to help me out. read more

What a rip off! $55 to send a package to Hawaii. I always send stuff and normally the same size and weight is $14. I'll never go here again. read more

I was so happy with my experience here for the holidays!! The staff was friendly and efficient. I was even happier to know you can do all your post office business here and not have to go wait in that line. read more

Contents stolen from package...We shipped the package out of this store for Christmas. We specifically paid for two-day shipping so it would arrive well before Christmas. The package went back-and-forth between our location and the destination twice and sat at one stop for three days before it arrived after eight days....one day after Christmas. When we handed over our package to be shipped, the employee asked my wife what the contents of the package were. They should only ask if there are more any dangerous or hazardous contents and nothing more. The exact contents are otherwise none of their business. She naïvely answered their question in detail. When the package arrived at our family members' home, not only was it late, but the package had been cut open on the bottom. The contents had been removed and replaced with another random item that was never in our possession. The bottom had been poorly retaped with another type of tape other than our original tape. The theft obviously occurred within the UPS system and most likely at this store judging by the questions asked and the local markings on the item the thief used to replaced our items. My family member met the delivery driver on his end and we handed the package to the UPS store on our end. It never sat on our steps or the recipient's steps. It is obvious how this occurred, and where, with all the evidence we have gathered. read more

I shipped a package on Dec. 27th to Toronto, Canada. The stuff in the package was worth less than $200 and was supposed to reach my mom who was leaving for Africa on the 29th. The store associate guaranteed a next day service by 1:30 pm for over $140. I compared with Buffalo which was going to be about $30 less. I decided to go with Direct shipping to Toronto for $149. I expressed the urgency of this package getting there on time. The guy told me if we write down item by item what is in the package customs doesn't usually check, but even if it doesn't get there by 1:30, I would only pay for standard shipping which was about $30. Well, the package did not get there on the 28th, it was in customs for less than 2 hrs, before 4:00 pm it was out of customs, but it still did not reach my mom that evening. The next day, it still did not get there by 1:30 pm. My mom was leaving for the airport around 5:00 pm on the 29th. Finally, I called back the store mgr and told him my mom is leaving now and no one would be there, so please ask them to return the package. Well, UPS said the store will have to pay almost same amount of money to return the package back to Nashville. The owner refused to pay and my package was stuck. Finally, on January 4th, I asked UPS to ship it to a different address in Toronto, so I wouldn't lose my package. As of today, The UPS store refused to refund my money, my package is stuck in Canada, and I am extremely disappointed at the false promise that was not kept. I hope you think twice about using UPS, if you have to, please don't trust the store employees and ask something in writing. read more