I had a valuable package sent to Hermitage UPS store and was instructed to pick it up on Monday…read more When I arrived at the store Monday at just before noon, the package was not there. The woman said "Our UPS hasn't been delivered today" so I would be unable to get my package. I asked her when she expected the delivery so I knew when to return and she said, "We have no idea." WTF? So the UPS Store has "no idea" when their OWN TRUCK normally delivers? I felt like they were being lazy and uninterested in helping their customers. They could have told me to "come back right before closing" and I would have been fine with that. Or they could even have told me to come back tomorrow. But to leave the customer in suspense by saying "we have no idea" about the customers package is simply unacceptable. Hopefully they get a clue about proper customer service. I will avoid this business in the future.

This store is always busy and they have a host of great employees doing their best to keep up with…read morethe rush, especially around Christmas! They are all polite, good humored, and efficient. It is the store closest to me and my go to for shipping packages. Not to mention returning Amazon stuff.

Postal Annex Mount Juliet, TN is an outstanding business! Kristen, the graphic designer, is…read moretalented, professional and always available to tackle any project. They are a true partner in our business' success!

I have been going here for years to avoid the lines at the ups store but i've noticed the staff…read morehere has only gotten worse with their terrible attitudes m. Today was it for me. The older lady at the counter was beyond rude and shouldn't be in any position that involves customer interaction. Left and went to the UPS store. No line today. quick and out the door. I'm done going to this Postal Annex! Too rude for me to go back.

I had a fragile 120 year old antique porcelain Imari 14" bowl that I needed to send to an eBay…read morebuyer in Alabama. Crystal double boxed it for me and it was delivered perfectl. The buyer was very impressed with the packaging and I told her it wasn't me who did it. Crystal was amazing, friendly, professional and her attention to detail was amazing. It's my go to place for sending large packages at an affordable price. Thank you Crystal!

Amazing customer service!!! I stopped in this store for the first time since relocating to the…read morearea and discovered a hidden gem. My apologies for not acquiring the names of the two employees working, but they were so friendly, helpful & courteous in helping me print a small document. Besides the helpful environment, the location is also great and I will def be visiting this store again for future needs. Thank you for being real and being there for your customers!

These guys are the absolute best. Every time I bring in something to send they help get everything…read moreproper and fix packaging issues. I'm in and out quickly and have never once had any issues. My goto for sending packages.

I can't say enough good things about pony mailbox mainly because of the employees. They are all…read morethe most in all areas, most helpful, most courteous, best attitudes - just really great people. I've never had a negative experience there. All the employees are a treasure and a huge part of the success of this business.

Great place to ship packages , they take all companies Fed ex UPS and US post office…read moreEasy to drop off prepaid packages or they can sell you the shipping cost and everything

The Mail and Package Center is my go-to spot for all my shipping and mailing needs. The staff is…read moreincredibly friendly and always ready to help, making every visit a great experience. After nearly eight years of using their services, I can confidently say they are the best mail and package center around--make them your go-to place too!

Stay away from this place…read more They charge $0.32 per page to print, but then add a mandatory $3 "file access" fee just to open your document. It's nothing more than a hidden charge. It all works itself out, though. Eventually, these kinds of bad reviews catch up to businesses. Charging small, unnecessary fees ends up costing far more than the $3 they collect because people simply stop coming back.

Shipped a package yesterday from this UPS Store. I was…read moregrateful to be helped by Alyssa Peay. She has waited on me many times. She is so patient, efficient, and kind. I appreciate such service and she always provides it!

One of the best delivery services I have used. Being a Realtor we use couriers all the time. Zac…read morewith Dependable Delivery really went above and beyond to be sure we were taken care of on our visit to Nashville with much needed medical supplies. Appreciated their professionalism and follow through!

This company, BY FAR, exceeded my expectations. My first two (of many!) experiences were yesterday…read moreand today. Yesterday I had an order ready for curbside pickup, but couldn't go. I did an online search for courier services and decided to call. I spoke with Zach (sp?). He was super friendly and assured me that they could get the order delivered to me. Flawless delivery! Today, of all things, they picked up my puppy from Miss Kitty's daycare and delivered him home. When I checked Waze, it looked like it would take me double the normal time to get there and back home due to traffic. I've been working from home and still had lots to check off my list before shutting the computer down. I called and got Zach again. He assured me that they could get my sweet Oliver home safely. I was able to continue and finish work. Yay! This is a photo the driver sent me when he picked up my little babe. I totally, 100%, recommend this company.

Pony mailbox is always so helpful and a great value compared to other chain establishments! I…read moreroutinely use shopping or printing services for work and they've pulled through with my needs on time.

So awesome. After giving up on two different UPS Stores, we landed here and boy are we glad. Super…read moreefficient, competent, professional, fast, pleasant. Pony will be my go-to place from now on. Thanks, Guys!