I had a valuable package sent to Hermitage UPS store and was instructed to pick it up on Monday. When I arrived at the store Monday at just before noon, the package was not there. The woman said "Our UPS hasn't been delivered today" so I would be unable to get my package. I asked her when she expected the delivery so I knew when to return and she said, "We have no idea." WTF? So the UPS Store has "no idea" when their OWN TRUCK normally delivers? I felt like they were being lazy and uninterested in helping their customers. They could have told me to "come back right before closing" and I would have been fine with that. Or they could even have told me to come back tomorrow. But to leave the customer in suspense by saying "we have no idea" about the customers package is simply unacceptable. Hopefully they get a clue about proper customer service. I will avoid this business in the future. read more

This store is always busy and they have a host of great employees doing their best to keep up with the rush, especially around Christmas! They are all polite, good humored, and efficient. It is the store closest to me and my go to for shipping packages. Not to mention returning Amazon stuff. read more

These guys have always been kind and helpful and FAST! I mostly go here for amazon returns and have never been disappointed.

Always easy to return my Amazon packages. The employees are professional and pleasant. I appreciate those qualities and the customer service provided. read more

Dude charged me $15 for literally a 10 cent piece of plastic when I was a little short on packing foam. The guy who helped me out was totally lazy and completely unfriendly. Don't go here you've been warned! read more

They workers here are always so nice and professional!! We've had to go there to get things notarized as well as ship items. They have a pretty good value for price too1 read more

We recently moved out to the Old Hickory/Hermitage area. Our temporary home doesn't have a way to receive mail or packages, so we rented a mailbox at this UPS location. When you have a mail box, they also accept packages for you which they hold in a room. They're closed on Sundays, but you can still access your mailbox (just not any packages unless you asked them to put it in the packages box before they closed). The system is really convenient; when I receive a package, I get a text and an email letting me know - then I just stop by during their open hours to pick the package up. What has really made me grateful for this UPS location is the customer service though! The employees at this location are great! They're really nice, friendly, helpful (insert other good adjectives here), and they really make an effort to get to know their customers (not that they have much of a choice with me - I've been coming in ALL the time for packages since we've been moving and figuring out we're missing things). I've been really happy with the services and especially the customer service at this UPS location! Recommend. read more

I am visiting here several times a month for Amazon returns and I am in and out quickly every time. Everyone is friendly and it is always a fast and easy process. They are also doing a great job with social distancing, clearly marking the flow of in-store traffic and limiting the amount of customers in store. read more

Always fast and easy service. Of course it's a shipping company. They deal with packages incoming outgoing and crossovers! I'm glad for a service like there's because.... where else would my amazon returns go to?! I like this one because of the pet store across the street and because it has plenty of parking space. The store is kept neat and organized and never has a boxy smell like some other places do. See you again soon! read more

I needed a document notarized, and had used this location previously. I needed to go after work so I called their local number to ask if the notary was always available. The automated system said explicitly that a notary was available during all business hours. So I drove 5 miles out of my way to get them to do it, and was told when I walked in "oh, our notary services stop at 6pm". When I said the recording said otherwise the snarky response I received was "we have a new owner and he hasn't changed it yet". I will not use this location again. read more

I had a package that At&T lost and didn't have my receipt. Emily and Irving went above and beyond searching thru their database to try and find it. That is the definition of going above and beyond. read more

I went to this UPS to get something notarized (my first time) and a few things scanned. Kayla at the front desk was helpful from the moment I walked in the door. She got everything notarized quickly, made me a spare copy and even scanned some documents for me that I needed to email. All of this for only $10! Overall this visit was super helpful and professional and I will definitely be using this UPS location (and Kayla) again! read more

Way over priced! Avoid these guys!! Printing is way too expensive. They charged me $3.15 for single b&w print. While other ups stores just charge $1 for it. read more

My wife and I shop on Amazon a lot, and fairly often need to do a return. We used to go to our local Staples, and they did a great job. Even if I just brought something in unpackaged, they would happily package it up, attach the printed label, and off it went. Well, unfortunately our Staples closed, and a few days ago I had to go to the UPS Store (4636 Lebanon Pike, Hermitage, TN 37076). This was an entirely different experience. When you enter, there are signs everywhere that say you have to pay $1.00 if you didn't bring packing tape. So I had everything boxed up, but it did need one swipe of tape across the top. An older man who worked there said, "Do you have tape?" I said, "No. Staples always used to tape it for us." He said, "No, they charged for it too. They had signs up." I said, "Well, they never charged me." He rather obnoxiously said, "Well, lucky you." You get the idea from the moment you walk in that they don't like doing returns. I let Amazon know about this too, because maybe having this store do their returns isn't a great fit. As an online store, Amazon relies on customers' being able to feel that their return process will be simple and easy. Personally, I don't intend to set foot in this store again, so I feel a little less able to easily return packages to Amazon now. If I had a business like this one, I would encourage my employees to say, "Oh, you didn't realize that was our policy? Well, this one's free, but just be aware of that in the future." Or better yet, I probably wouldn't charge customers for a piece of tape at all. read more

This ain't no snail mail nor pony express! It's the world's largest package delivery service and they get it there, rain, shine, boat, land, air, bike, bare feet....no matter what! This local store is small yet convenient bc it has the supplies you might need in a rush, and also very efficient. There is usually a couple attendants and no lines. Very polite professional service! ;) Go Brown! read more

We came in here tonight to have something notarized. I'm very glad they could do it since getting to our bank would be difficult during the week. They do charge $10 per page. Emily helped us and she was very friendly, professional and fast. I think we were only in there 5 minutes which was great since we had our 2 year old lol. We've been here before and they were great then also. read more

Three years ago, my mother moved into a retirement home close to this UPS store, and she has been "down sizing" as she has adjusted to apartment living. We have used this store to ship many personal items to friends and relatives. This has included shipping everything from simple birthday gifts and books, to framed pictures and irreplaceable family treasures. I have gotten to know both the owners and the staff of this shop, and I have been consistently impressed by both their helpfulness and their genuine desire to help folks with their shipping needs. On several occasions, they have discussed different shipping options with me to help me save money while still having a secure service. The owner of the store actually came to my mom's apartment to give us estimates on shipping furniture and books to my relatives, and then showed a great deal of care in both picking up the items and seeing that they were securely packed for shipment. So I can recommend them without reservation as both helpful shipping professionals and good folks who will help you solve your shipping problems. In the three years, I have been using this outlet, they have never been anything less that polite and helpful to my mother and me! read more

Wanted to charge me $1 to tape up a box. I questioned that request and pointed to a sign they had made to alert people to the charge. No thanks, I'll go to the MJ location. read more

Get people, always go the extra distance. Have even helped me out on shipping some Charity items.

Service is good but UPS pricing over 50.00 for a package that was no more than 3 lbs to be shipped ground. Shipping was more than contents. Will be using USPS from now on. Would rather help save USPS than make the CEO of this outfit even more rich. read more

UPS store takes Amazon returns but they resent the process I found out early on they may not have the temperament for it but I went in at 4:45 one day when I knew they were closing at 5 o'clock but I needed to get some thing returned because I was going out of town ....immediately I was greeted with a an exasperated sigh , , the girl the heavyset woman that's usually there did not hide that she did not want to do her job, she scanned my item and literally threw my receipt and my item to her left not worrying about if it was going to be processed correctly or not.... I remember thinking how does everything stay straight between them and Amazon because she's so sloppy? I've used them a lot but sure enough Amazon now tells me they don't have my item and they want to charge me for it again!! so everyone should beware UPS Store 2279 in Hermitage is not doing their job correctly, burnt out and don't care! read more

Quicker and easier than battling the local post office. And it has all my supplies in case I do not a box or padded envelope on hand for my limited mailing needs. Plus, it is one-stop shopping if I need to UPS something instead or need something notarized. It is also handy that they are open on the weekends so I don't have to rush out of work to get to the post office. It's a win-win for me. read more

I came into this location to send off a package to some of my family in another state. I normally do not ship a whole lot, so I didn't actually know what I needed to be doing. The girls in this store are absolutely amazing! They not only helped me get everything packed, and shipped with no problem, but they never made me feel stupid for not knowing what I was doing. And when my baby started crying, they immediately started talking to her and tried to calm her down so that we could wrap things up. I will never go anywhere else. You girls rock! Thank you so much! read more

Good service but outrageous prices. The mark up is much higher than the post office up the road. Okay if you are in a pinch, but way too expensive otherwise. read more

Love, love, love this Ups store. I use this location 3-4 times a week for my business needs. Owners and staff are professional, friendly, helpful, and are simply awesome! Highly recommend!!! read more

This store charges for shipping envelopes, even though the UPS distribution center does not. Per UPS Store Corporate, franchise stores are not required to inventory the free UPS supplies, but some franchise stores, like the one in MT Juliet at Providence, do. The store was messy, and customer service was below expectations. UPS has a franchising issue in that the store does not meet the customer expectations of the UPS distribution centers. UPS Corporate needs review the franchise agreements of stores like Chick-fil-A and McDonalds so that the franchise stores provide the same levels of service and customer satisfaction as do the Corporate locations. read more

Do yourself a favor and go to FedEx instead. Ups store quoted me $170 cheapest rate to ship a surfboard to florida, went to FedEx and shipped it for $55 read more