I go to this UPS location in Nippers Corner whenever I need to return Amazon packages. They are always so nice. I've truly never had a bad experience there. read more

Simple request -- needed to send out an Amazon return. Met with the kindest folks who work here and handled with grace and kindness. I was in and out in under 5 minutes and I can't thank them enough! read more

I recently visited the 5543 Edmondson Pike location to make a return. My box was too large, heavy & awkward for me to carry in the store. I was immediately greeted & started to explain my needs and the manager quickly responded walking with me to my car to retrieve I procrastinated about shipping due to worry of how I would get it into the store. I was in/out in 2-3 minutes tops. I simply can't thank you enough for going the extra mile in helping me read more

This ups store needs to work on what it means for Amazon free return of no box no label is. It means just bring the item so ups can send it back not telling customers to put stuff in a box and print our own labels read more

I have been to this US UPS store many times, and I've always had helpful service. Today I went in and there is an entirely new store, new employees who were less than friendly. They charged me five dollars to print my label, which had never happened before. Before they just scanned it and sent it on his way. I will not return here. read more

me and my friend went inside and this is our first time doing a ups return. an employee didn't even look at us and just pointed at the scale. so after we placed the return on the scale he had just stared us down. and we asked him what should we do? and he raised his voice at us and insulted us by saying he has no idea what we need to do and we have to be the one to say something to him. he said "you have to be the one to tell i don't know what you're here for". it was extremely rude and we will not be returning and we will tell others about this experience! it was the elderly uncle working there. and i noticed he was friendly with a white woman. my friend and i are brown so i find this suspicious. just a thought hmmm. idk. read more

This UPS store is one of the best in Nashville! The customer service was wonderful--all three of the employees were respectful and kind when they helped me, making my returns a breeze. Will definitely visit again. read more

if you want to get ripped off, make sure you stop at this UPS store. I walked in to do an Amazon return and the gentleman asked me for $5.00 for a small return label, I know everything is expensive but $5.00?! really?! is he buying lunch for himself?! I went down the street to the library and paid $.10 cents to print the label. please help me understand how your charging $5.00? and someone else is charging $.10? read more

I recently took 2 small Amazon returns on which were "no label or box required free". I was unable to understand if the clerk fully explained (English not his first language) but he stated he told me charges on the front end. He had me email the 2 emails with QR codes to them and he printed the return labels. I was charged $10 for "computer usage" and $6.50 for a box for a total of $16.50 which was supposed to be free. I paid since I felt stuck after they printed the labels but I'll never go bank and have been advising others. I've received a lot of replies that others have also been ripped off at this store. It's worth the drive to go elsewhere! read more

Very rude. Will not return to this location. Tried to ask the woman working a question and she said she was too busy doing what she was doing to help me. read more

I needed help from a notary and these folks we friendly and quick to help. They kept a number of customers at a time working to ship, make copies and pick up packages. read more

A week ago I came in to drop off a package and the woman was really rude to me. I have worked in shipping before and I let her know kindly that she needed to put a few things on my box that Amazon needed and she told me she knew what she was doing. I dropped off two packages and only got a receipt for one and she wouldn't give me the other claiming I didn't know what tracking number was which and she knew how to do her job. Very rude but I trusted she would do the right thing. Now my box is lost. A week later I come in. The store manager Paul treated me awfully, mind you I am 8 months pregnant and can't afford to just gave my boxes lost. He would not listen to me, kept saying it was a QR code when I had the email I sent to them to print off the tracking number. Finally a sweet coworker realized I was telling the truth, that I did have 2 tracking numbers and my receipt only listed one. I am on camera, was not being aggressive or anything but the store manager locked himself in the office and I had to beg the employee for him to come out and still was so rude to me saying it's not his problem and I should have gotten a receipt - even though I told him I asked the girl for one. He said it was my problem not theirs anymore even though my tracking number states it was never dropped off and I indeed dropped the box off and am on camera and have the time stamps and email sent to their store - he said I couldn't prove I was there. I asked for his regionals number because of how poorly I was treated - they kept giving me the customer service number and I had already called and been directed to come to the store - and then he gave me a fake health care number telling me to leave the store that that was the regional. Being this pregnant and getting no help and being so disrespected as a woman actually has me in tears today and I will never use any UPS store again for hiring people like this who have treated me poorly not once, but twice. I would love to report the store for how they have treated me and will be reaching out to UPS about this experience and lack of accountability. read more

Had to ship a small package (the smallest box they offer) across the country. Firstly, any address I mentioned had to be written down, or shown on my phone. Not sure if it was a language barrier or not but it was really slowing the process down. The woman working the counter immediately offered me shipping for about $49, followed by $150 for overnight after I made clear "whichever is cheapest, it doesn't have to be there by a certain time." Manager walked over unprompted to assist and the cheapest was actually $15 - go figure. I paid for the shipping, and was handed a receipt. As I'm walking out, she stops me to charge me for the box separately. They didn't include it in the original charge. Zero customer service. Find another location if you can. read more

Tried looking up a package they gave me the wrong tracking number for got the run around and basically blown off. read more

The UPS Store - Location and employee - Shipping Centers Near Me - Nashville, Tennessee

Waited in line for 15 mins to be told they couldn't help me with an Apple warranty request (which Apple told me to go to UPS store to process). Of course, went to the Brentwood location and I was in and out without any questions. I wont be going back to this location and DO NOT recommend. read more

Would give zero stars if possible. Most incompetent employees ever. None of them ever seem to know how to complete a shipment when I go in there. Brought in a Comcast return with a prepaid label a few weeks ago and they seemed clueless. Brought in a package today, and after about 5 minutes of the employee fumbling through it, I left with my package. Convenient location, but I'd rather drive out of my way in the future. Fieldstone Farms location in Franklin is 1000% better. read more

Would give zero stars if possible. The employee handling my outgoing box switched labels with another box. Instead of receiving what I sent, my recipient got a used nerf gun in the box with my label. Customer service is horrible. They can't find my box. They don't really care. They don't call back as promised. The owner of the store said he would reimburse himself for the mix up, but never followed thru with that. DON'T use this store. Edited to add- yes, we did receive a check. It was the same amount of reimbursement that the manager received from corporate UPS after a claim was filed. Nothing extra was added as promised. read more

I never write reviews, but feel I must warn others. Please don't go here for passport photo. I did and my photo was rejected for multiple reasons. Please go to FedEx where they have the right softwhere to make your image the right size and the background the right shade. I wasted much time and gas thanks to UPS and wasn't offered a refund. Avoid! read more

I was inside the store and I was waiting in line when I saw this worker who just throw a package that said fragile and I just looked at him and he looked at me and shrugged ‍ but of course he treated a book better. Do not send your package here unless you want them to be broken or in horrible conditions. If I could give this place 0 stars I would. ---------------------------------------------------- Ok so this is my answer for ups : Yes my uncle ordered these books my sister really wanted and it was to the wrong person and they where out for the holidays and it was RAINING so when he came back got the package and gave it to us the next day. The book where in HORRIBLE I MEAN HORRIBLE conditions the books where wet and moldy. read more

Paul and his colleagues there are fantastic to work with. I ship things through them on a regular basis and highly recommend them.

I do all my Amazon returns here. (And I have a lot!). Most of my returns do not require packaging. So I simply tape the QR CODE to item. This store is always busy...but I never have to wait - I simply set them down. Next to scale - and I leave. I've never once had an issue. I read some of the bad reviews..and I have never even remotely witnessed or had any of the experience they are describing. I have made copies, packed, shipped etc for over 15 years. Highly recommend this store. read more

Always understaffed, so unreliable on being able to get in and out timely even if you plan extra time. Hassle on half of my Amazon returns others aren't fine. They also want to just sell you more over priced packaging that is not necessary. read more

I'm a big fan of Paul and this UPS Store. I love how Paul knows my name and really goes above and beyond to help me out as a mailbox owner. From letting me drop off my packages outside due to COVID concerns and sending my mail to alternate addresses when I've been out of town, Paul and his staff have always really helped me out. Thank you so much! You guys rock. read more

We have been using this location for over three years for our various business. Paul (the owner) has always been helpful and accommodating for whatever needs we have. His location stays busy as it's on the corner of one of the busiest highways in Nashville (Old Hickory BLVD). If you are in a hurry and the line is out the door- it's because they are working to accommodate the needs of everyone. I've witnessed rude and impatient customers because of the demand and sheer numbers. There have been times I just needed to purchase a single item and because of our relationship Paul has allowed me to take it and pay for it the next time I was in the store. read more

I see why it has such a low rating. The man in the store is quite rude. I had to greet him first when I entered the store. He continued to tap on his computer as if I am not standing there. He never once asked how could he help or my reason for the visit. I stood to the side to wait for him to acknowledge I was standing there. But, he never looked up. So, I walked up to the computer and told why I was there. He still continued to look down. He finally looks up says I thought you were talking to yourself. He is the rudest person I have ever encountered on my life. I will never return to this location nor will I recommend this place. I love how the person replying to the reviews won't take blame for his actions. I have talked to several people about this location and the all have said the man who runs it is rude. But I guess we are all frustrated lol.. read more

We've been working with this UPS store for nearly 2.5 years for everything from having a UPS box, postal shipping and boxes-there's no other spot I go. This location is not only the most convenient spot, they also have the best customer service. There's not a lot of places that remember your name anymore, but they do here!! Thank you Paul & team for always caring and going the extra mile. Exception customer experience!!!! read more

I got my printing done from this place and I got the best experience I can expect . Everyone is very professional and they take good care of me . I would highly recommend this place read more

Why would you tell someone the end of day and try to deliver it early and make them wait till tomorrow to get ????

I really want to like this place but, the owners seem to be irritated with customers. This is on more than one instance. The employees are nicer than they are. Last visit, I had an Amazon return. It was jewelry and in 2 boxes. I was told it would not be accepted unless I bought an envelope. Not even explained what kind or the options. Just pointed to the wall. - Why? I guess I'll start saving the shipping envelopes. read more

So I needed a single photocopy. During payment, I realized I had no change. Genuinely, I felt bad. However..the owners reaction made me feel more angry than bad. He said in a rather elevated tone and pointed to the door, "Go On! Get out of here! Go home!!!!" Food for thought if you wish to go there. read more

Mostly I've had bad experiences with UPS, but this place isn't all too shabby. I like that you can get an address for your PO Box (they give you like a suite number). It's pretty rad :-) read more

The worse UPS store I have ever gone into. Every single time I try to give them another chance there's a problem. The wait time is always astronomically long and they are rude. read more

I run multiple businesses and always in need of support. This support can be defined as shipping, notary services, fax and printing. This team always greets me with a smile and I am never inconvenienced due to a long check out process. If you are ever in need of the best service and quality of work in Nashville, visit this location. This team is Fantastic! read more

So, you need to print a single page, usually it costs 10-25 cents but in this UPS store the owner invented an email fee, $3.00. That's right, to open their email account when you sent the document to print they charge you $3.00. This is in 2019. Also - for notary signature - $10.00. In most other notary places in Nashville the charge is $3.00-5.00. On top of it the guy does not have the hard rubber stamp that imprints itself in the document - this is required for international documents. He just tells you "It's OK, it's OK". Didn't feel OK to me at all. read more

I want to say that ups store on 5543 Edmondson Pike is Great, Mr.Paul and his staff always go above and beyond, they will find anyway to make sure you leave from there UPS STORE very happy and satisfied. PLEASE CHECK OUT THIS UPS STORE ON 5543 Edmondson PIKE I promise you want go wrong with your choice! BY FAR Mr.Paul and his staff is the best in THE NASHVILLE AREA. JUST stop by and MR.PAUL and staff will welcome you with A big smile and they will thank you with A big hugh! YOU can't find that kind of love at any other UPS STORE IN NASHVILLE I PROMISE! CHEF PATRICK SCOBY" read more

I usually don't go out of my way to write reviews but if I can help one potential customer to consider taking their business to another location so that they don't experience the AWFUL customer service from this location's "owner," then it's definitely worth my time. This older Indian man claiming to be the owner was rude from the moment we walked in. I never shipped anything out from ups bc I have always used usps. I just needed some help understanding the mailing services/costs they provided.. when I asked him.. he rudely replied "what is there to understand, we ship everyday, that's what we do." I was baffled. Then he starts to wrap up my item in one of their boxes and I asked him "around how much would this be".. I asked this bc I didn't want him wrapping it up and wasting material if I wasn't going to want the service. I should be able to know an approximate amount prior and as the owner he should be able to tell me.. of course he ignores me.. tells me it's going to be $13-15 (AFTER wrapping it all up) which is more than I wanted to spend. (Btw, just shipped it with USPS at $6.80 tracked and $50 free insurance & with superb customer service!) Long story short... I asked him if he was the owner and he said yes and I told him his management sucked and I don't know how he stayed in business. We own a business on old hickory blvd and so I know what it takes to run a business, I couldn't imagine treating my customers the way he does his. Not so surprising he has the lowest UPS yelp rating in the area! Good for you, that's an accomplishment in itself! Oh and if you are reading this owner expect a letter from BBB.. bc that's who I'm contacting next. read more

Friendly, helpful staff. Paul the manager has been especially helpful to me, quite personable and full of integrity. He takes care of you like a person not just some customer in line. read more

The employees at this store went out of their way to help us with a very difficult print job. They stayed late to get it done the same day and charged us a very reasonable price. I can't recommend this location enough. My shipping needs are always met quickly and my orders completed accurately. Excellent service! read more

I had a large, bulky, fragile item to ship with no box. Brought it in and Mary handled it all easily for me! I was done in less than 10 minutes including parking! Great job, Mary! read more

ATTN USAA MEMBERS - READ THIS WARNING I took my $5,393.90 check to be deposited into my account (the first time I've done that at this location). The employee carelessly only entered in $393.90. My husband noticed that the full amount hadn't posted nearly an hour later. I called the UPS store and they tried to tell me it was because it's a larger check and it would take a few days. I know that to be not true as I've been a USAA member for 4 years since my husband joined the Army. He said that he would look into it and call me back (and then proceeded to hang up on me without saying another word!!). I immediately called USAA and the woman I spoke with said it would automatically correct itself in 2 business days, but that the lady at the UPS had "missed the 5" on the check. Since I deposited it on a Saturday (today), I am short $5,000 for 4 days. The man at the UPS store (Paul I think) called me back and said that if I came down to the store, they would be able to fix it by calling USAA. I take my break from work and when I get there Paul calls USAA and hands the phone to me. They tell me the same 2 business day thing and it's out of their hands. So I wasted time and money to come down and them to tell me the same thing?! Not the representative's fault, but the UPS store's. Neither one of the employees there seemed to understand that this lady's mistake has shorted me $5,000 for 4 days! They did not seem to understand how much that could affect someone's life!! This UPS location is giving USAA and UPS a bad name. They have been rude every other time I've been in there for other reasons and they barely speak any English. I know I will never be setting foot in there again, but I feel responsible for warning other USAA members to take their checks and money to the store location in Cool Springs - it's farther away, but at least I know they know how to read numbers and enter in checks correctly!!!!! I love USAA and everything they do for our service members, but this UPS store should not be associated with the wonderful banking company of USAA. Stay far away from this UPS location - it's worth it to go a little farther for far superior service. read more