This is the new location inside Stoneridge mall @ Pleasanton . Compared to the branch's in Palo Alto and Mountain View . This store is a lot smaller . It still serves the function of providing a full menu of different flavors . The giant bunny and the gift merchandises are very cute . They have the new flavor guava strawberry sticky rice yogurt. It felt like a dessert more than a drink . It was great that they sell snacks . My favorite are fried tofu , popcorn chicken and fried mini octopus. My favorite drinks are use milk tea , matcha mango latte and passion fruit green tea with lychee jelly . There is only one staff so the wait time could be long in the after school hours or weekend . First time I found out that UME tea means " it's all about you and me " ! A lovely addition to the mall . read more

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I love UMe Tea. They always have a deal on Monday and with today's economy, it's not too shabby. A new drink for 1.99 when you buy a popcorn chicken (9.99). Their tea usually gives me a pretty good aftertaste and I usually go for 15 or 30 percent sweetness. Sometimes 30 can be too sweet. The ladies working there are nice. I like coming to this location. read more

I'm really disappointed with this location. Every time I place a preorder, there's an issue with it not being ready on time. I only have a limited lunch break, so I plan ahead--and yet I consistently end up waiting an additional 15-20 minutes. What's most frustrating is the lack of accountability. There's no sense of urgency, no service recovery, and no real communication. I'm often told it will take "just 3-5 minutes," but that's never accurate. This has now happened four times, and at this point, it's clear this store is not reliable. I would not recommend ordering ahead from here if you're on a schedule. read more

My mom-in-law and I stopped by for a quick drink. We ordered the coco mango and the black milk tea with taro. Both drinks were delicious and served as a good pick me up. The shop itself is quite small with limited seating and waiting space. read more

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Been here a few times and the drinks are mostly on point. We have had strawberry matcha to creme brûlée thai tea to coco mango. So far we have not have any complaints about our drinks. Great spot especially for shopping. Small place with a few seats. There is also some tables outside for hanging out. read more

Disappointed. Gave false advertisment on display. The drinkI ordered had a cup had a cute little rabbit on it. So did my daughter. When we got our drinks. She got the cup with the cute rabbit on it . I didn't. Very disappointed on the customer service. False advertisement of putting the wrong picture on there. False advertisement. I should have gotten the same cup she did! Very disappointed! read more

This spot is located in a very narrow location in the Stoneridge Mall. There's a very cute large bunny great for photos but that's about it for the location itself. There is lack of seating or waiting space. There's only 1 screen for ordering and any posted menus are not accurate at all and don't show what's actually available for ordering. But unfortunately, since there's only 1 screen, if you try to take your time looking at the menu, you're going to block everyone else. I like to see all my options and so this was very tough for me. There is a register at the counter but I don't think they actually take orders as this employee is busy actually fulfilling orders instead. In terms of drink, I got a Blossom Latte (which again you won't see on any posted menus and was only listed on the screen) and I found it quite bland. Tea flavor was dismal. They have 2 saving graces though. 1 is that they offer tea jelly as a topping and that's pretty hard to come by in some boba stores. Thank goodness that I ordered this topping to help supplement that lacking tea flavor of the drink itself. The 2nd and major saving grace of this place is the fried mini octopus. This dish is the only reason I will be going back cause I love me some tiny tentacles and these were fried to crispy perfection. The seasoning was a bit heavy handed so I would ask them to go light on it next time. Highly recommend for anyone stopping by UMe for this dish alone. read more

Cute drink place located in the Stoneridge Shopping Center. Service is via a self service kiosk or in person. I wanted the drink with the surprise stuffed toy hidden in the bottom of the drink cup. We couldn't find the option via the kiosk, so we waited for an employee to come out from the back of the store. No one came out for a while. We had to call out for someone to assist us. There wasn't too many customers in line. However, the food and drinks came out slowly. Adorable brand items were available to purchase as well. I ordered the lychee watermelon green tea drink 1/2 sweet. It was too sweet lol. I had to wait a bit while the ice melted. Pieces of lychee and watermelon are a nice touch. I enjoyed the tea and surprise dinosaur! read more

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UMe replaced Zero& at the Stoneridge Mall. The decor, lighting and store colors look super inviting. I was trying to avoid getting yet another boba but then got pulled in as I was walking by. Bad idea! The number of dejected looking people waiting around should have indicated to me that the wait times were super long. I waited in line behind 1 person to place an order for over 5 mins. Anyhow, once the order was placed, it took 25 mins to get my order. The staff for some reason did not put a straw next to my drink and I was in such a rush after a long wait that I just picked up my drink and the cloud shaped marshmallow that came with it that the realization did not hit till I was in my car in the parking lot. At that point, I just decided to give it a whirl with a spoon after I got home. Keep in mind, the standard straw does not work with this drink (trust me, I tried) Now about the drink I got, the mango coconut cloud and the drink was pretty good- there was real mango puree and soft coconut meat in my drink, with the lychee jelly I added, the drink was pretty yummy besides being very aesthetic. Lesson learned- the drinks are good, but plan for the wait time. Place an order and then go walk around and come back when the drink is ready. read more

UMe Tea - Bubble Tea Near Me - Pleasanton, California

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They do such amazing job creating yummy drinks. There's always something new and it makes us keeps coming back to try them all. They are generous with their unique toppings and they are super delicious. It's not just a drink, it's a dessert, it's a meal. read more

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A new boba place inside Stoneridge Mall. It's a small place as there's no tables and chairs to sit down. This location is basically just like a to go orders so you can roam around the mall having the drink or seat on the benches around the mall. The service was okay as for its grand opening. They definitely didn't do the orders in its consecutively order but it's understandable as some drinks might be easier and less materials needed to be used. My drink, Oreo Crème Brûlée, tasted good. It's not as sweet as I was able to change the sweetness level of it. It's also a plus that I can change the ice level of the drink too. One thing about my drink though is the crème brûlée. It was kinda stuck in the bottom so even I'm shaking it, it's not mixing until I stirred it with straw. But it all worked out. They have some cute merch available too. Didn't get it but definitely check it out. They also have the blind cups available (which you can get a small plush for a souvenir). Will definitely going back when I'm at the mall. read more

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the weirdest and nastiest fried tofu I've ever ordered. Tofu pieces were cut way too small and had a ton of this weird stretchy/gummy breading. It was pretty much a box of lumped together tofu mulch with seasoning. I ended up sifting through the box searching for edible pieces. The lychee watermelon green tea and mango coco drink were good. read more

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We were so excited to see an UME here while traveling and visiting Stoneridge mall. However after ordering it ended there. It is small and only 1 ordering screen. They were not really present at the front counter and only when bringing out drinks, which was very slow and calling out orders when finally ready. We placed our order at 12:07pm and there was only 1-2 order on the board ahead of us. As we waited, more people came through and ordered. As we waited, those several orders got completed while we just sat and watched. We only ordered 3 drinks. Grape. Lychee, and white peach latte. We finally got it at 12:32pm. Seriously wow. Service was lacking as I picked up our order and 3 drinks needed a carrier or bag, I asked for one and was provided one with the carrier placed inside. However I had to then place all the drinks in myself. I would not come back even if we love UME grape and white peach drinks. read more

UMe Tea - Bubble Tea Near Me - Pleasanton, California

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Pretty packed when I went, front staff didnt appear to be taking any orders as they were running back and forth bringing drinks out. By the time i placed my order to when I received it was over 20min. I received a automated text saying i would be notified when my order was ready, never came. Checked the TV for active/completed orders, nothing. I decided to peek at the drinks sitting on the counter and mine was there, at that point there was a group forming at the front likely due to slow service or something I got the blossom latte, boba consistency was above average but the tea itself was okay I prob wouldnt go back if their service is that slow or if theyre that understaffed read more

UMe Tea - Blossom Latte - Bubble Tea Near Me - Pleasanton, California

Came in for the BOGO promotion on a Thursday. They were very back up on orders, blaming the kitchen issue. I was told it would take about 15 mins to prepare but ended up with over 30 mins. Not too sure what happened but definitely not acceptable. Asked for no ice but cups were loaded with ice. Rather visit SR location with more efficiency and accuracy. read more

UMe Tea - Sticky rice mochi milk tea - Bubble Tea Near Me - Pleasanton, California

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I would honestly give this place zero stars if I could I was extremely excited to visit once I walked in. I was not greeted, and there were no front desk staff. Once the staff did come from behind, they were all extremely RUDE!!! my overall experience at this location in Stoneridge mall was so disappointed I will never return. I do not recommend going to this location. You will have to wait almost 30 minutes to receive your item if not longer. The space is also extremely small and narrow. The lady staff working there bumped into my arm and did not say excuse me. Again, I will not recommend this place. The sticky tea was OK. It could've definitely been better. read more

UMe Tea - Sticky rice yogurt - Bubble Tea Near Me - Pleasanton, California

Do not like this Ume; only one order screen while line is 20 mins deep makes no sense. Then waiting for the order for almost 20 mins so spending around 30 mins from entering to getting your order. Ordering for kids and no spicy for both popcorn chicken and fried tofu and both snacks come out spicy. The tofu is covered in breading and it's soaked in oil and soggy. Almost mixed with popcorn chicken. My taro drink is suppose to be hot, no sugar and it comes out cold and super sweet. Really poor experience for spending $50 for a snack. read more

UPDATE: came here again because we had some last minute things to do at the mall and stopped by because of their $5.99 popcorn chicken and the BOGO Mango Coconut Twilight drink - different than the Mango Coconut drink we had the other day. The drink was slightly better than the one we had last time and the popcorn chicken was actually fantastic - perfect amount of seasoning and the juiciness rivaled that of Shihlin when it comes to Taiwanese style fried chicken. However I have to take a point off because several of the pieces had large bones and cartilage that we would bite into and it was not pleasant. It could be chocked up to them having more orders today for the sale and therefore the quality control was abnormally poor. However it is still is very disappointing despite the taste. read more

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It's a cute little place. Clean, friendly staff, easy to order. The drinks were pretty good, too!

Their yogurt drinks and chicken must try. My kids love their snacks and yogurt drink we got every single time!

Looking for great boba then go to UMe tea at Stoneridge. They have a variety of drinks to choose from and they taste great. Service is great, note there is wait at times for the drinks. This is a good sign that it's made to order and not pre made and poured into cups. read more

Ordered a drink and I completely forgot to sub milk for oat milk, asked staff to make a new drink with oat milk. I insisted on paying for a new drink but the staff was so kind to just make a new drink for me free of charge. read more

Order at 11am on a Monday. Didn't get my order till 11:30am when I'm the only person there? Slow service. Jesus it doesn't take that long to make 1 boba drink. read more

The service was phenomenal! Service with a smile! Explained savory snacks well! Snacks were delicious and piping hot! Drink choices were incredible and very tasty! Ambiance was cute and well designed for a mall setting. read more

UMe Tea - Fruit tea. Delicious! - Bubble Tea Near Me - Pleasanton, California

Very slow service....so many people ordered but no finished orders coming out. There are 12 orders pending right now and customers are just waiting. read more

The popcorn chicken was good but the large pieces were 2 minutes undercooked the calamari was delicious. I was full and still went back for a second order. The ambiance is fun and super cute. I loved everything about this place, but they can use a friendlier cashier to match the vibes. She wasn't rude to me personally but because we occupied the corner space with 3 chairs we sat there and witnessed a lil diva energy. She's young, a lot of learning to go. Other than that the establishment was great. read more

As a fan of the Ume Tea on Valley Ave I was delighted that a new location opened closer to me, but beware-- the menu is smaller and the wait time is longer. There is room to sit and eat but it's small and typically busy so I passed on eating in the store. I ordered takoyaki but they ended up giving me calamari. Usually I'd go up to the counter and let them know but the first order took nearly half an hour to receive so I didn't think it made sense to do so. On the bright side, the staff was pleasant and were doing their best despite the long line. The fruit drink I ordered was delicious, and I would skip the food and just get a drink if I were to come back. Helpful 0 read more

I ordered matcha my fave. Im adding it to my list. Love the place too. They serve our drinks fast. read more

UMe Tea - Bunny surprise cup matcha strawberry - Bubble Tea Near Me - Pleasanton, California

Great mango! Great chicken! Love the attention to detail. Cute animals and bunnies and accessories

Love the drinks especially the mango sago. Drinks are delicious. Small shop but they are quick

Their place is cute full of pink. Also have a cute pink themed character. Their drinks are good.

I never had an issue here. but this time two of my orders was made like in a rush. parts was raw and all octopus stuck to each other and wasn't crispy. read more

UMe Tea - The mini octopus was not completely fried it was raw. - Bubble Tea Near Me - Pleasanton, California

Drinks hit the spot every time I go, personal favorite is mango coconut twilight, it's really good. There's also snacks sold here and we're not a disappointed , went home full and satisfied , highly recommended. Customer service is friendly and offer English and Chinese. There's also a big bunny in the store that you can take picture with , very cute and good for all ages read more

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The wait time was so long and when they finally gave us our order, they messed up one of our drinks. The drinks were terrible being too sweet or having no balance at all. The ambiance is ok, not something amazing or unique. Their sizing is also really weird, their medium is too small and their large was WAY too big. I really don't know why this place is such a hype. read more

Ordered two drinks online 11:18AM, and picked up was scheduled at 11:35. Now is 12:06, but we still haven't got our drinks. More than 10 groups customer have the same situation. read more

UMe Tea - Customers ordered and wait more than 30mins, but no one get the drink. - Bubble Tea Near Me - Pleasanton, California

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I ordered food here and not only was my popcorn chicken mushy but the wait is absolutely horrendous. The employees don't necessarily talk to you. I wouldn't recommend this place at all. read more

This would be a 2 star review but the popcorn chicken was genuinely good. The passion fruit tea was weird, has a weird taste and the toppings it came with was disgusting. The lychee jelly tasted off and the boba was uncooked and hard. Overall just the food was good. read more

Thank goodness this place replaced Zero! I'm so happy for a good milk tea/boba place in the mall. I just tried their new drink, mango coconut twilight, and it was so good! mango bits, coconut slushie, mochi/daifukiu topping, and the cutest marshmallow cloud! No caffeine. so refreshing on a hot day. read more

They scam you if you order via kiosk or in person by adding additional tax, compared to just ordering on their website. Nearly 10% increase

This place is a disaster. We waited 45 minutes for a basic milk tea on their menu and they lost the order (and the order of several others before us). There were 3 people at the front having their orders fixed when we were waiting. read more