Thank you so much for making things right. After having so many issues and many frustrating phone calls with Moni, I received a phone call from True Protection and they helped me solve the issue that I had going on for months. Their technician was very respectful and he was super quick. Again, thank you so much for helping me and it is good to know that this company hear their clients' needs. read more

I recently bought a home and needed to find an affordable and reliable home security system, so I looked no further than Yelp and found raving reviews for True Protection. After an initial call and a few rounds of emails with some questions I had, it was obvious that this business (and especially John) was super professional and customer-friendly. I'm very happy with the system and feel confident trusting my home automation and security with True Protection. read more

We switch from ADT to True Protection over 4 months ago. We are really happy with their service. Everything has been working smoothly and the monthly payment is almost 30% lower than ADT. Enjoying having access to the system through our smartphones and its a great way to monitor what time our teens come back! read more

John Jarvis is a true gem, who provides amazing knowledge and suggestions! True Protection offers amazing security, while staying extremely reasonably priced. Recommend True Protection for any home!!! read more

So exciting to be working with John and his team. The installation and operation of our new security system is beyond my expectations. We are doing a home remodel and live out of town. It's almost like I know exactly what's going on at our house just because of the security system that John installed. Pricing is comparable to other systems. So it really boils down to customer service. John Jarvis goes above and beyond for customer service and I truly feel like we are a special customer to him even though he must have thousands. I recommend Tru Protection To anyone looking to install a new security system. read more

True installed our security system a couple of years ago and it has reliably and consistently worked for us without any failures at all. We monitor our system over WiFi and remotely over the internet and use third-party software to do so. When that software company pushed an update in October, we lost remote connectivity and Sean at True was quick to answer our call for help. He advised us that when we upgraded our internet equipment to accommodate increased speeds we'd likely need to go through this process all over again. He was right but this time it wasn't such a simple fix. After literally hours on the phone, Sean scheduled a tech to come out to our home to make the necessary adjustments as our ISP blocked our ability to use TeamViewer making an in-person appointment necessary. We incurred a cursory trip charge from San Antonio to Austin, but it was worth it. Ivan arrived on time and had most of the issues resolved within 30 minutes. There was one which couldn't be resolved as we'd made too many attempts in too short a time and required us to wait 30 mins to make the fix. I assured Ivan that I could do it but if that turned out not to be the case it was simple enough to resolve remotely. I could not resolve that last issue so I called True and they scheduled a remote call with Sean for the next morning. After 2 hours of work things finally got resolved and all systems were functioning as they were supposed to and our monitoring was back to perfect. I know this is a long review but I wanted to be sure to convey the dedication of the True team and how they stuck with the problem, not caused by their equipment or software, to resolution. I highly recommend True Protection and will likely be using them for other projects in the future. read more

Very positive experience with John and his team who were very professional and provided the alarm and camera system we wanted. More importantly John was very helpful to ensure everything was installed correctly and had to issue with returning to our house when we had questions. John takes his time to make sure all your questions are answered and is patient even with picky homeowners such as ourselves. John is timely and even arrives early. We have no issue recommending John and True Protection to others in the area. read more

John Jarvis from True Protection goes out of his way to help his customers. My wife and I were headed out of town and needed a part replaced on our security system. The scheduler set our appointment for Monday but he shifted things around to get us an appointment on Thursday before we left for our trip. Hats off to him going above and beyond to help us out. read more

John at True Protection is awesome. It had been on my list to find a security company, but found it overwhelming. John stopped by my new house and talked me through all of the options. He even came back to install a new light since the bulb I had wasn't compatible with the rest of the system. Highly recommend! read more

I called True Protection after my house was burglarized. They came out the next day to install an alarm system. They did a great job with the install and I'm very happy with the alarm system itself (it has an app that allows me to arm/disarm from my phone which is great). When I finally had the broken window replaced they came back out to install the sensors free of charge. The window company ran late but John came out after 8pm to get it done. Can't recommend them highly enough! read more

I just bought a new house and one of the top things on the to-do list was to get an alarm system. After researching the big companies, where I know they'd over promise and under deliver and then gauge me on my price the first chance they'd get. I looked for a different option. I decided to give True Protection the opportunity to win my business. I sent John (who I have known for years) an email he called me back in less than 24 hours. He wanted to talk to me on a personal level, and get to know my needs. He was not pushy and did not recommend anything I don't need or would use (ie motion sensors bc I have a dog). We talked about home monitoring, customer service, value and price. At the end of the day, I got top of the line alarm system that beats the price of an ADT or Brinks. The day of the service call arrived, and my technician (Will Harman) arrived promptly at the time slot given. He was professional and obviously knew what he was doing. He walked my through the entire system (which is state of the art and I can control it from my phone). I felt comfortable with with him in my home, and felt confident when we was doing the wiring. My wife was equally blown away by the service, professionalism and equipment True Protection has to offer. I would recommend True protection to anyone. They are are great company and have obviously hired great people. Thank you John, you have a customer for a long time to come. read more

I shopped around and compared 7 different home security and home automation providers. After in house visits and numerous phone calls, I narrowed my selection down to 2 (True Protection and another local provider). The costs were about the same, and features very similar, but True Protection offered a few different options for us to provide us with a tailored solution for our home protection needs. However, this is not the reason that I chose True Protection, it was John Jarvis. His attention to detail, explanation of options, responsiveness and his professionalism put him and True Protection at the top of the list. We are very happy so far with the services and equipment. If you are looking for a home security and automation company, look no further than John and True Protection. read more

John Jarvis was really professional and fair! He gave me a good deal and awesome service! Took the time to explain everything that was installed. Helped me with options for my new home and has been opened to all ideas to fit my security needs. Great service! read more

True Protection was very professional throughout the entire process. Our system with outdoor cameras gives my family the peace of mind in knowing that we are truly protected. I highly reccomend them to anyone looking for a new home security system. read more

If you are looking for a home security system to protect your family and give you piece of mind look no further than True Protection. John Jarvis went way beyond the call of duty to put my parents at ease with their new system. John is easy to talk to and spends as much time as needed to create the right package for your home. He is also available anytime after the sale is done to help answer questions about the amazing security system. The install team was awesome,professional,helpful and really easy to learn from. I could go on for an hour! My parents couldn't be happier with their new system. The days of bad security system companies are over. If your looking for a security company in Central Texas call John Jarvis at True Protection today! read more

Had John Jarvis and his guys install a whole home solution with cameras. Despite a few different and unique install issues, the finished product went above and beyond. John is a class act and is very attentive and quick to respond. By far the best alarm install I have had to date and I highly recommend John and True Protection...best in ATX for a reason! read more

I had an ADT alarm system set up in my house almost four years ago, but with all the new devices and apps for controlling my system with my iPhone I wanted updates. Unfortunately I couldn't afford them through ADT and when they were charging me $65 per month for what I had I started looking else where. True Protection came into my subdivision and I was totally impressed by what I heard from the salesman. When he was asked a question he didn't know the answer to he called the owner. He could have said anything to me and I wouldn't have know the difference, but he was the most honest salesman I've ever met. So I signed up! John Jarvis came to my house to change over my system while he was looking at my ADT alarm he informed me my house was pre wired and I didn't need all the equipment ADT sold me. My new system is amazing I have everything and more then what I originally wanted. Upstairs and downstairs thermostats, front door lock, two outside cameras garage door opener all connected to a top of the line alarm panel box and pay almost the same monthly monitoring fee. I have the ability to check on my home on my phone. I can't say enough about this company and their staff I highly recommend them!!!! read more

We've had an alarm system in our previous two homes and were anxious to get one installed in our new home as soon as we could. Called a couple of companies for estimates (both were highly recommended). John Jarvis was hands down the most professional presentation and the price was exceedingly reasonable. I really can't say enough good things about John and his crew. We had a minor glitch in the alarm system right before we were heading out of town and he came by after hours to try to get it fixed up. Excellent product installed in a timely, professional manner. If you are in the market for a security system, cameras, home automation, etc you will not be disappointed going with these guys! read more

John Jarvis and his team at True Protection excel is customer service! I got bids from 4 companies, including ADT. For the value, True Protection was the best deal hands down. No hassle. Everything explained in detail and the installation of the cameras was very professional. My HOA didn't even object. I am very pleased with my door locks, surveillance cameras and new alarm monitoring company. I highly recommend this company. read more

I agree with the other reviews here. I have used other companies in the past and felt like the installation crew and monthly service people did not live up to the promises of the sales rep. True protection is extremely professional and Truely cares about their customer. Highly recommend. read more

Love my system!! Landon was quick to follow up and patient with all of my questions. Brad showed up on time, was professional, and thorough. He walked me through every step and made sure I understood all the perks and functions. These guys are great! read more

Outstanding customer service! John the manager and Mo the installer were quick to schedule the install, arrived on time, and were both very professional in handling my security system needs! I will certainly use then in the future and I would highly recommend this company anyone needing a security system. read more

I've had multiple fantastic experiences with True Protection. We moved into a new home in early 2016 and immediately had multiple ADT solicitors within a week of moving in. They seemed shocked that we wouldn't let a complete stranger whom we've never met or never asked into our home. The entire experience was sketchy at best so I called John Jarvis after seeing all of the positive feedback on here. John walked us through the entire system and was able to take over the existing security system with ease. We recently had all new windows installed which means new window sensors. John had a technician out the same day as the windows were completed to ensure our home was never without security. Unfortunately, I forgot to ask for new security system stickers. Less than a week later we had a failed break-in. Thanks entirely to the fantastic security system installed by True Protection. I contacted John immediately to let him know the system worked as designed and requested some new window stickers for the new windows. Within 5 minutes John had some in the mail for me. All in all I'm not sure what more to ask for from True Protection. Fantastic product. Even better customer service. I wish all businesses behaved this way. read more

I have been using True Protection for the last year and a half and they are amazing! They take you through everything step by step and are always there if you have any questions or concerns. Amazing customer service. Beautiful apple-esque alarm system . Can't say enough good things about them. Highly recommend. read more

They were great and the system is super user friendly. I've had ADT in the past - True Protection is tons better and way more reasonable. John Jarvis is awesome and provides excellent customer service. read more

Wonderful experience with True Protection. John Jarvis was super helpful during the set up, both listening to our needs and providing his assessment. John and the rest of the team are committed to great service and it shows in their customer interactions. If you're looking for a security system option delivered with a smile and at a reasonable price then look no further. read more

John Jarvis and True Protection are perfection. We looked at using the usual run of the mill alarm companies and were very discouraged knowing what we were in store for, because we have used them before. Then we found True Protection ! We had the systems installed just a few days ago and we love it. The system itself is very easy to use but does the job right. John is very professional, polite and courteous. He takes the time to install the system right and goes through the orientation process to ensure that you know how to work the system . He even offered us his cell number should we have any questions or have any issues. He even came out late in the evening to accommodate our schedule , now what other big company will do that for you .... None of them. Do yourself a favor, don't mess around with the other alarm companies that treat you like another number, go with True Protection.... You will not be disappointed. read more

I called 2 security companies who had good reviews - the first one went to voicemail and the second one - John Jarvis picked up right away. I'd been warned about dealing with security companies, so I was fully prepared to deal with the used car salesman push. Nothing could be further from how John works. We spent some time talking about my situation, needs, etc. and we set up a free appointment. I already felt comfortable with John by phone, but in person, he was even better. Professional, smart, considerate, nice - I can't say enough about John. He explained what he was doing while he was installing the equipment and when he was finished, he took time to thoroughly explain the system - which is awesome. The wall unit is like a mini-tablet - looks great and it's intuitive. John demonstrated the funtionality, made sure I was comfortable with it and then he showed me how the key fob works. He sat with me while I registered my passwords, etc. on their secure website (not looking when I was inputting my code words, etc, of course) and then he showed me all of the features of their website to check your history. He also walked me through the easy to use app. The equipement looks and works great, but the biggest thing was that John Jarvis couldn't have been a better provider. He even gave me his personal cell phone number. I'm not special - he does that for all of his clients so that you can reach him at any time. I think that the reason he's able to do that is because the equipement and service is so solid that I can't see a reason I'd need to call him. But it was comforting to know that I can. I highly recommend John and True Protection. read more

I looked at several companies. John and true projection are a local company which I liked. And they were the most responsive and very reasonably priced. They came in and updated my entire system. Very pleased with their service. read more

If I had known that I could not cancel this system until I keep it for 3 years-I never would have purchased. People have different reasons for purchasing and cancelling many things in this fast paced world that we live in. n It's a catch 22 when it doesn't work out the way that you think that it should work out. I want my cred to say good and so I am stuck with this system until time runs out. Very dissatisfied and DISAPPOINTED WITH A BUSINESS that uses these kinds of tatics. Beware read more

True Protection is awesome! I got quotes from multiple companies, but the way John explained everything helped me decide. Unlike other sales guys, John was very patient, not forcing me to take a decision and helped me choose the right plan. He was always there to respond post-installation. William, who installed all the devices for us was very diligent and thorough as well. He explained and showed us how things work. When I signed up, I missed out on a couple of promotions just by a month. But John was kind enough to compensate me in other ways. I highly recommend them. Amazing customer service!! read more

We love our True Protection system. We had a previous company and had a very experience. But John and the guys came out promptly, answered all my questions and installed the system quickly and efficiently. Their system provides so many features that the other competitors do not. John has always responded to further questions post install as well so I didn't feel like he just sold us the system and then we never heard from them again. Highly recommend read more

Very impressive operation. Getting a quote, setting the appointment for installation and the installation process were all a snap. After receiving many quotes and listening to other company's pushy sales pitches, there was no question that True Protection had the best value for services and equipment. The installer, Jonathan, arrived on time, worked quickly and instructed us on how to use the system. Absolutely no issues so far and very happy with alarm system and customer service! read more

True Protection did a great job installing our system and it's very easy to use. Had one issue with the initial install, but they quickly corrected the issue. Highly recommend! read more

Excellent experience after 3 attempts to call ADT. John called me within minutes and came by the same day. Super professional and answered all my questions. I asked for a couple for signs and they were at my house via FED Ex in days. He even followed up to make sure everything was going as I had expected. The installer Scott was equally knowledgable and professional. I feel so safe at night when I enter my code. I got the alarm for the Fire Station and Carbon Monoxide (Gas House) . Well worth the money! read more

I've been very happy with True Protection. They fought to get my business, which I appreciated. They've been easy to reach and reasonably priced. They use quality equipment - I'm quite happy with my panel. I recommend True Protection without reservations. read more

These guys are top notch. They asked the right questions ahead of time and came prepared to secure my tricky old house. The setup and response couldn't have gone more smoothly. The software makes it sooo easy to secure and adjust settings on the go. Thank you to Ivan and John! read more

Absolutely the best. As soon as you meet John Jarvis you will understand all of these great reviews. He is honest, trustworthy, and knows his business inside and out. He'll help you understand what best fits your needs and will be there to back it up anytime you have a question or need assistance, even long after installation. You just can't go wrong with John and True Protection. read more

John Jarvis at True Protection is absolutely the BEST in the security business and knows how to protect your home the "right" way! It is simply a privilege to do business with such a stellar, honest and reputable business. My husband and I PAID to get out of our old security company when we moved to sign up with John so we knew we were protected with the right equipment and reputable monitoring. Billy was incredible at installing and explaining our entire system. We now have peace of mind. Thank you John for all you have done for our family! read more

I am absolutely floored at how amazing my security installation went. From start to finish, it was very easy and efficient, with a lot of neat options (such as auto door locks, auto lamp dimmers with variations in time so it's unpredictable, garage door control, touch-screen security panel, multiple types of door chimes to choose from, automation from a laptop or smart phone, etc.). John Jarvis came out to install everything, and he walked us through each feature of the system so we weren't left wondering how the heck to use it. AND the system is very user friendly, so I believe most people can catch on very quickly. You can add approx 30+ additional temporary codes for such people as house cleaners, pet sitters, house sitters, etc., and then view online if/when they showed up and when they left. Our house was already wired for a really "old" security system, and John was able to re-program what we had to fit with what we wanted for our home... even adding a fire alarm detector (our fire alarms have been wired into each other throughout the home), so that if a fire alarm goes off, the security system automatically dials the Fire Department for dispatch. This is a great feature, especially if we would ever be out of the house (work, vacation, etc.) during a fire. There is also a severe weather advisory warning on the panel, which would come in handy during a tornado in the middle of the night while we are sleeping (this very feature helped to save lives in Oklahoma). While we don't get very many tornadoes in Texas, it's still a nice (free!) feature to have. I would definitely recommend this company above every other security company I have ever used. Very efficient, thorough, knowledgeable, affordable!!!, and enthusiastic about customer care. I would not hesitate to recommend True Protection to all of my friends, neighbors, family members who are looking for a security system for their home. read more