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    True Protection

    4.5 (153 reviews)
    Open Open 24 hours
    Updated over 3 months ago

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    Services - True Protection

    Home automation repair

    Component automation

    Security monitoring services

    3 More Services

    Security system installation

    Security system repair

    Home system automation

    True Protection Photos

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    9 years ago

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    9 years ago

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    4 years ago

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    Matthew T.

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    8 years ago

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    Matthew T.

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    10 years ago

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    10 years ago

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    Matthew T.

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    10 years ago

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    5 years ago

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    5 years ago

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    Matthew T.

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    10 years ago

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    11 years ago

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    11 years ago

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    11 years ago

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    8 years ago

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    7 years ago

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    Matthew T.

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    5 years ago

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    Matthew T.

    Helpful 1
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    8 years ago

    Loveeee my security system and have had a great experience so far. Easy setup and things are running smoothly.

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    Matthew T.

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    12 years ago

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    8 years ago

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    8 years ago

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    8 years ago

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    8 years ago

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    5 years ago

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    8 years ago

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    Matthew T.

    Thank you for your review KC. We will pass on your kind words to John.

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    9 years ago

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    5 years ago

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    9 years ago

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    8 years ago

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    6 years ago

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    4 years ago

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    Matthew B.

    Thank you for the feedback.

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    10 years ago

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    9 years ago

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    8 years ago

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    8 years ago

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    Thanks, Josh, for the kind words. We appreciate your business!

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    8 years ago

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    8 years ago

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    8 years ago

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    8 years ago

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    8 years ago

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    8 years ago

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    Page 2 of 4

    Ask the Community - True Protection

    Review Highlights - True Protection

    I would highly recommend True Protection and John Jarvis' team to anyone and especially to technically challenged people like me.

    Mentioned in 37 reviews

    Read more highlights

    Vivint

    Vivint

    (2.2k reviews)

    French Place, Cherrywood

    I've been a loyal Vivint customer for many years, and the company itself has always delivered…read morereliable service and strong security. This review is not about Vivint as a whole--it is specifically about the unacceptable conduct of one customer service agent: Megan. Megan attempted to assist me but was unable to resolve my issue. When I asked to speak with a supervisor, she placed me on hold for 15 minutes without a single update. It became clear she had no intention of returning to the call, and she simply waited me out until I hung up. That is not customer service--that is avoidance. When I called back, Joy/Julie answered and resolved my issue quickly and professionally. I then spoke with Vanessa, a supervisor, to express both my appreciation for Joy/Julie and my serious concerns about Megan's behavior. Megan demonstrated a lack of professionalism, urgency, and basic courtesy. She either needs significant retraining or may not be suited for a customer‑facing role at all. Every customer deserves to be treated with respect--exactly the way any of us would expect to be treated.

    You'd be better off hiring a bunch of homeless, drug addicts to watch your property. They're…read morecheaper, more reliable and their customer service is much, much better than Vivint. We used this company for over 12 years. Not because we wanted to but because we were hog tied into a contract for 7 of those years. The rest of the years were due to the fact that a tenant at the property required an alarm and this one was already installed so .. here we are. The tenant recently notified us that they will not be renewing the lease so, now we are free to cancel this service. My process for canceling the service took nearly an hour, included multiple employees, multiple hang ups and chat "disappearances". When I was finally able to get to an employee who would stop offering "offers" and finally allow us to cancel .. it turns out you don't even need to contact them via phone. Simply send an email to DOCUMENTS@VIVINT.COM. In the body of the email reference 1) your account number, 2) the service address and 3) the reason for cancellation. This will trigger a 30 day cancelation process. Now, to be fair, we are only day 1 into this process so, I fully expect more problems before we are released from this albatross of a company. Read the reviews. This company is a problem.

    Wire Genie - A wall mounted UniFi network. This cat6 network was added to an older two story home with 20+ cat6 cables ran throughout.

    Wire Genie

    (38 reviews)

    After struggling with poor Wi-Fi coverage between the two floors of our home, Eric took the time to…read moredo a thorough assessment and gave us multiple options to consider. We ultimately decided on a mesh system, and the entire process felt very tailored to our home rather than a one-size-fits-all approach. He was extremely responsive, easy to communicate with, and on time. He explained everything in a way that was easy to understand and made sure we felt comfortable using the system before he left. He also tested everything thoroughly, which gave us a lot of confidence in the setup. The results have been a huge improvement. There is no more latency or lag during video calls, and our signal is now strong and reliable throughout the entire house. He is professional, knowledgeable, and left our home clean. I would absolutely recommend him to anyone looking to improve their home network.

    Eric did such a great job at my house. My home had no ethernet wiring and I wanted to wire up a…read morebunch of POE cameras and also provide 10GBE to ethernet jacks upstairs and in my office as well as add 2 10GBE APs for my ubiquiti setup. Eric's quote was reasonable, well thought out and easy to understand. Of the 4 bids I requested, Wire Genie came in the middle in price but Eric was heads and above in his consideration and scoping of the task whereas many other installers seemed to be guestimating effort. Eric had a number of helpful suggestions both from camera positioning to running lines for future use and he did a phenomenal job on running a POE Doorbell camera behind brickwork and only needing one access cut that, at his suggestion, we put a 2-outlet blank faceplate over for future access/maintenance if needed. All cables were carefully labeled and terminated into my server rack patch panel. Awesome work!

    True Protection - securitysystems - Updated May 2026

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