Wonderful experience, clean and safe area. Kind I was able to get an storage unit the same day.read more

The best services possible for storage. Extremely well maintained, friendly staff and accessible…read morefor large trucks. The best prices for the unit sizes. I've been a customer several years

Have stored my stuff here for over 3 years and never had any problems. Staff has always been…read morefriendly. When doing research they were the cheapest price I could find and they were quick to get me set up with a unit. Same day service! Grounds are secure requiring a gate to be unlocked via a personal code to get in and get out which always gave me peace of mind. Highly recommend them!

This place is so clean and efficient, it runs like a machine!…read more Came in because it was the closest storage to the house I was moving out of and was in a time crunch. Turned out it was a really good decision. Robert at the front desk was super nice, knew all the answers to our questions and helped us get in and out of there super fast. Found exactly what I was looking for, for a good price and two months free! Highly recommend to anyone needing to store in Riverside.

Clean storage, pricing is fair and staff is very helpful with all my questions and needsread more

RENTER BEWARE!! We rented multiple units from this location, one outside and four inside the…read more"climate controlled" area. We had the units for two years and we were happy until the latter end of our stay and upon moving out. There were 2 units that we would open and access our items on occasion. The ground floor "climate controlled" unit was adjacent to the company's storage area. We began to notice moths flying around in that unit due to the open area that it shared with the company's storage area. Upon moving out, we discovered a moth infestation that was annoying to say the least. More importantly, the other units that we did not access during the time our items were stored there, 2 out of the 3 were very disappointing. The movers brought to my attention that the outside unit had water intrusion at some point, and you could see the dried water level on our boxes, some furniture, and the wall of this end unit. We had to discard boxes of clothing and furniture that had evidence of mold from the water intrusion. Next, our other ground floor "climate controlled" unit, had a condensation issue that was evident when items were removed. Thankfully, we had placed a tarp down towards the back of the unit where our couches were stored. This was brought to the attention of the woman working the front desk that day. She saw the units and took pictures. We purchased the insurance through the storage company, however we were dismayed to learn that the policy does not cover water damage!! This makes nooooo sense at all! When we were moving our last items from storage, the ceiling in the hallway began to leak a constant stream of water. I took pictures and and a video, and share it with the person at the front desk and via email. They basically said we will look into it, but refused to take responsibility for the water damage in 2 of our units, even after evident that they have a water leak issue. We will NEVER rent from this company again. Most importantly, buy a policy from a reputable company, NOT the company that they recommend. Also, for this facility I would use their term "climate controlled" very loosely. Sometimes we would be there and the A/C units were off, and it was warm in the building. I brought that to their attention as well to no avail. Please use another company if you value the items that you are storing there!

They took lunch at middle of evening and there was no lunch hours. We had to wait with no answer…read more There no hours information on site and online.

David and Fay are wonderful managers, very kind and compassionate, as is Laveena. They took…read moreexcellent care of my displaced family member, helping him with his storage units and payment. It is a very clean and safe place to store your belongings. We would highly recommend them!!!! The Cramer Family

1 Star I had a terrible experience trying to rent a unit at…read moreSecurCare Self Storage. I first went to the location on Service Ct, but the gate and door were locked. I couldn't even get inside to speak with anyone. No signs, no help--just locked up. So I drove to the Columbia location, hoping for better luck. Unfortunately, it was just as bad. I was told the staff couldn't assist me because they were on a Zoom call for a "district meeting." They flat-out said she wouldn't help any new customers until the meeting ended--maybe around 12:30. It was around 11:50 or so. Frustrated, I drove to the Main Street location and finally got the help I needed. Angel was awesome--welcoming, informative, and professional. Funny enough, he mentioned he was on the same Zoom meeting but still managed to assist me without issue. Thank you, Angel, for doing your job and treating me like a customer that matters. But to the other locations--locking out potential customers and refusing service because of a meeting? Unacceptable.

Let residents use the dumpster. Don't let Bow blame people for squatting when trying to clean,…read morestuff I wanted stayed outside my unit, trash and stuff ruined by mice went into my second unit. I just wanted to clean I'm disabled cleaning for me takes time. 2 hours or weeks or months. Now I have to wait to clean, check mice damage, take pictures send to insurance. I was just fine cleaning until now said I had to leave otherwise he would report me for squatting.

This place has great customer service and prices but that last thing I expected was mice to lay a…read morenest in my storage and have babies and poop droppings all over my belongings when I only had my stuff in there for two months max ! My daughter is constantly hospitalized for her asthma and now I have to throw most of my belongings away because she can get a asthma attack from mouse pee and poop!!

If you don't plan on having insurance make sure you don't rent from here. Roof leaked and damaged…read moreour belongings. Very dissapointing. Nuff said. I hope this helps you make a wiser decision when choosing a facility to store your belongings. Contracts are designed to give owners and operators leway for their negligence so be careful what you store! I do like the staff but there is nothing they can do if your personal belongings are damaged!

Excellent customer service. Kimmy was a delight. She knows her stuff, very professional and…read morefriendly. She really cares about her job, the company and her customers. It's so refreshing to experience customer service like that again. They have the most competitive pricing too. The place is very clean. I'd feel comfortable using this storage place again and recommend it to people.

I have used other storage places before and this is the most pleasant greeting and informational…read moreexperience! Judy, made me feel like we knew each other for years. She explained everything I needed to know and showed me my unit. It all looks nice and clean. Her great attitude already let's me know this was the right choice, not to mention their reasonable prices!! Thanks Judy! :) Beatriz L.

Excellent customer service. Super clean and tidy location…read more Very helpful employees. No public restrooms on site.

If I could give 0 stars I would. I am not exagerating when I tell you that this place, without a…read moredoubt, has the worst customer service I've ever experienced in my 50 years of life. First off, if you are literally 1 minute past 8 PM they will charge an extra $50 fee. They stand very firm on that. A couple months ago I was waiting for a customer to meet me. His ETA was going to be 5 minutes past 8. I asked if that would to be ok. The answer was a rude and resounding, no. My issue wasn't that they were enforcing a rule as much as the way the perfectly reasonable question was answered. His tone was almost like how a parent would scold a child. But just so you know, there is absolutly no grace whatsoever about being off the premises by 8:00 PM My real problem came today, when I was nursing a headache in my car before I could start working on my unit. There was noone else there and I wasn't bothering or in the way of anyone. I was just about to get started when I was confronted, out of nowhere, with a very angry and aggresive staff member informing me that I had to leave immediatly. When I asked him why, he said that the maximum daily time you can be at your unit is 3 hours. Only 3 hours a day? I tryed to explain that I was just nursing a headace and was about to start working on my ùnit. He then, very agressivly ordered me to leave again. "Get out of here!", like I was a vagrent off of the street and not a paying tenant. Because I was suprised and upset about the way I was being talked down to, I muttered f that under my breath as I was getting in my car to leave. The staff member obviously heard me as he got in my face and told me that he was terminating my lease. I had done absolutly nothing to provoke this man. I called the office to talk to the manager, Steven. When he answered, I was met with the same pretentious, confrentational and discourteous demenour. The order had obviosly came from him. So apparently, now I will have to vacate my unit under police supervision. This place is discraceful and I will be seeking legal action. Do yourself a favor, save yourself the trouble and utilize one of the dozon other facilities in the area.

Stay far away from this facility!! I had two separate…read morebreak-ins a year apart, and they never repaired the area where the thieves gained entry. Apparently there were homeless gaining entry to the facility and staying after hours, and the facility did nothing about it. They refused to take responsibility so I'm left no choice but to contact an attorney.

The manager there, Julio, is EXTREMELY unprofessional. I booked and PAID for my storage unit…read moreonline. He called to confirm everything was complete. He then mentioned that the storage access ended at 8pm instead of 10pm, like all the other Extra Spaces, which I have multiple units at. I then asked how long is the grace period if one was to accidentally go over the time? Eg. Closing up your unit and you realize you're might roll out at 8:02pm, nothing insane. He proceeded to tell me that he would say your name over some loud speaker like he's a military commander, and then you are FORCED to move out for one simple unintentional infraction. I voiced my surprise to that because not only is that absolutely absurd, but ridiculous to treat any consumer like that, especially a repeat one. We ended the call. This man took it upon himself to CALL ME BACK an hour later to chastise me like a father to a child, and tell me that if I don't adhere by his rules that he was going to refund my money for the unit that I ALREADY PAID FOR! I asked him why was he calling me back when we already had this discussion? He proceeded to tell me that I NEEDED to answer him the way he wanted me to, or he was just going to cancel/refund my unit. Me being VERY confused by this interaction asked him why is he making a business transaction personal?! I have never met this man... This is the most asinine behavior that I have ever experienced as a consumer of a major business. This man clearly needs a lesson on how to deal with adult customers vs his own children/household. I will definitely be looking to close ALL of my storages in both counties and take my business where it is appreciated.

Quick, friendly service. I was able to access the storage unit right away. Easy to access any day…read moreof the week. They treat you like you're family.

I have been a customer for 5+years and Tammy has always been very accommodating. Tammy is extremely…read morehelpful, kind, down to earth and so much more. Thank you so much for everything Tammy. Aside from great customer service, this storage location is perfect. Never had any issues and/or concerns. If you are looking for storage space please consider this location.