Have stored my stuff here for over 3 years and never had any problems. Staff has always been…read morefriendly. When doing research they were the cheapest price I could find and they were quick to get me set up with a unit. Same day service! Grounds are secure requiring a gate to be unlocked via a personal code to get in and get out which always gave me peace of mind. Highly recommend them!

This place is so clean and efficient, it runs like a machine!…read more Came in because it was the closest storage to the house I was moving out of and was in a time crunch. Turned out it was a really good decision. Robert at the front desk was super nice, knew all the answers to our questions and helped us get in and out of there super fast. Found exactly what I was looking for, for a good price and two months free! Highly recommend to anyone needing to store in Riverside.

Been a customer for almost a year now after losing my home to wrongful foreclosure and having to…read moremove the contents of my home into storage while my case goes to trial. I was greeted by Tina Louise who said Hi my name is Tina and yours is? I said; "Tina". Tina says No no no... let's try this again. Hi my name is Tina and yours is" I said; "Tina". It was hilarious. When you are named Tina it's surprising to meet another Tina. We hit it off from there. She showed me the units she had available. I rented 3. When moving my things over there I had underestimated how much room I needed and was able to get another unit without a problem. The grounds keeper helped me one night as it was getting dark I didn't realize there was a bulb out overhead. He came up and changed the bulb and showed me how to work the timer so I was able to get a few more things done. Everyone has treated me with respect. I recommend renting here.

RENTER BEWARE!! We rented multiple units from this location, one outside and four inside the…read more"climate controlled" area. We had the units for two years and we were happy until the latter end of our stay and upon moving out. There were 2 units that we would open and access our items on occasion. The ground floor "climate controlled" unit was adjacent to the company's storage area. We began to notice moths flying around in that unit due to the open area that it shared with the company's storage area. Upon moving out, we discovered a moth infestation that was annoying to say the least. More importantly, the other units that we did not access during the time our items were stored there, 2 out of the 3 were very disappointing. The movers brought to my attention that the outside unit had water intrusion at some point, and you could see the dried water level on our boxes, some furniture, and the wall of this end unit. We had to discard boxes of clothing and furniture that had evidence of mold from the water intrusion. Next, our other ground floor "climate controlled" unit, had a condensation issue that was evident when items were removed. Thankfully, we had placed a tarp down towards the back of the unit where our couches were stored. This was brought to the attention of the woman working the front desk that day. She saw the units and took pictures. We purchased the insurance through the storage company, however we were dismayed to learn that the policy does not cover water damage!! This makes nooooo sense at all! When we were moving our last items from storage, the ceiling in the hallway began to leak a constant stream of water. I took pictures and and a video, and share it with the person at the front desk and via email. They basically said we will look into it, but refused to take responsibility for the water damage in 2 of our units, even after evident that they have a water leak issue. We will NEVER rent from this company again. Most importantly, buy a policy from a reputable company, NOT the company that they recommend. Also, for this facility I would use their term "climate controlled" very loosely. Sometimes we would be there and the A/C units were off, and it was warm in the building. I brought that to their attention as well to no avail. Please use another company if you value the items that you are storing there!

David and Fay are wonderful managers, very kind and compassionate, as is Laveena. They took…read moreexcellent care of my displaced family member, helping him with his storage units and payment. It is a very clean and safe place to store your belongings. We would highly recommend them!!!! The Cramer Family

We stored our travel trailer here for 5 years. Never had any sort of problem or concern during that…read moretime, our trailer was always safe and secure. We were always treated with courtesy and kindness by the management. We recently sold our travel trailer, but if we ever have a need to store anything in the future, we will definitely be back to this facility. Highly recommend to anyone, good rates and good service.

1 Star I had a terrible experience trying to rent a unit at…read moreSecurCare Self Storage. I first went to the location on Service Ct, but the gate and door were locked. I couldn't even get inside to speak with anyone. No signs, no help--just locked up. So I drove to the Columbia location, hoping for better luck. Unfortunately, it was just as bad. I was told the staff couldn't assist me because they were on a Zoom call for a "district meeting." They flat-out said she wouldn't help any new customers until the meeting ended--maybe around 12:30. It was around 11:50 or so. Frustrated, I drove to the Main Street location and finally got the help I needed. Angel was awesome--welcoming, informative, and professional. Funny enough, he mentioned he was on the same Zoom meeting but still managed to assist me without issue. Thank you, Angel, for doing your job and treating me like a customer that matters. But to the other locations--locking out potential customers and refusing service because of a meeting? Unacceptable.

Let residents use the dumpster. Don't let Bow blame people for squatting when trying to clean,…read morestuff I wanted stayed outside my unit, trash and stuff ruined by mice went into my second unit. I just wanted to clean I'm disabled cleaning for me takes time. 2 hours or weeks or months. Now I have to wait to clean, check mice damage, take pictures send to insurance. I was just fine cleaning until now said I had to leave otherwise he would report me for squatting.

Excellent customer service. Kimmy was a delight. She knows her stuff, very professional and…read morefriendly. She really cares about her job, the company and her customers. It's so refreshing to experience customer service like that again. They have the most competitive pricing too. The place is very clean. I'd feel comfortable using this storage place again and recommend it to people.

I have used other storage places before and this is the most pleasant greeting and informational…read moreexperience! Judy, made me feel like we knew each other for years. She explained everything I needed to know and showed me my unit. It all looks nice and clean. Her great attitude already let's me know this was the right choice, not to mention their reasonable prices!! Thanks Judy! :) Beatriz L.

Excellent customer service. Super clean and tidy location…read more Very helpful employees. No public restrooms on site.

One of the worst scams ever. I started renting because they had a deal and guess what, they raised…read morethe price by $40 right away after a few months. I went to talk to them and the person working there said that they are losing money by giving me the deal and now they are trying to make it back. Don't fall in this scam.

such a nice unit! very secure and clean! the workers were kind and knowledgeable to us!read more

Stay far away from this facility!! I had two separate…read morebreak-ins a year apart, and they never repaired the area where the thieves gained entry. Apparently there were homeless gaining entry to the facility and staying after hours, and the facility did nothing about it. They refused to take responsibility so I'm left no choice but to contact an attorney.