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Extra Space Storage

2.6 (15 reviews)
Open • 6:00 am - 8:00 pm
Updated a few days ago

Services - Extra Space Storage

Self storage

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Aftermath of extra space negligence.
Jose V.

Called back and was forwarded to the local store and of course nobody answered. Still no word from management a week after getting my unit broken into ransacked and robbed. Nobody is taking initiative, ownership nor responsibility. If zero stars were available that's what they would get.

Trash piled up behind the car that was parked there at 6:01am. They aren't checking to be sure people aren't living there.
M M.

We have had a storage unit here for about 4 years, it's almost doubled in price. We just moved out and there was rat poop all over our stuff, a cabinet was stepped on from above from before they put cages over the top. There were homeless people living in the hallway one aisle away from where I was there alone organizing our unit for move out. I alerted the manager and the very next day they were still there. Would not recommend.

Broke through the top

If I could leave this place with 0 stars I would. Started renting in May and already noticed people living on site with worn down vehicles and every time I came tweakers had access to inside the storage facility and were using the restrooms. I came to check on my unit in early January and found out my keys did not work. Come to find that the cylinder lock had been swapped. How did this happen? We had the lock removed and found out my items had been stolen. Some of the items were serialized and I located them in a nearby pawnshop and had been sold already. I got the dates of when the items were sold to be late September and early October at 2 different times. The last time I checked my unit was early September. So a couple weeks later the thieves broke through the top of my unit and disassembled the cylinder lock from the inside and went to the front of the store and bought another cylinder lock and replaced it with theirs. I have pawn shop receipts with dates of when my items were sold. What's interesting is the thieves did not touch the neighboring unit even though they pulled it back. Only hit my unit even though they had months of access without anyone knowing. I had been paying storage space rent for October-December and no one noticed/or did the proper checks to see if units had been burglarized. To top it off when I found out my unit was burglarized I had seen 5 other police reports on their front desk of burglarized units. It's very clear they never intended on telling anyone these things were happening over the last couple of weeks and months, not even a courtesy call to come check your items to make sure they are safe. I wanted a refund for the months of October-December because I could prove my items had been stolen since September. I wasn't asking them to pay for my stolen items as I had insurance. I just wanted to be refunded on 3 months I paid for basically nothing. They told me it can't be done. So if I had kept paying their space rent and didn't check my unit I would have been paying for months and months of rent even though my items had been already stolen under their watch. They've swapped managers and employees multiple times since I've started renting here and they do not care about people's personal belongings. Do not rent here at all. If burglaries are happen you will not be informed as they believe they don't have to inform anyone. No one is on sight after hours and they don't have people reviewing footage of recordings. This is not a safe place. One of the worst experiences I've had with customer service as well as their "district manager"

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2 years ago

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Emily S.

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10 months ago

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2 months ago

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1 year ago

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2 years ago

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2 years ago

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3 years ago

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2 years ago

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2 years ago

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1 year ago

Staff is friendly and provided great customer service. I asked a lot of questions and they were happy to answer them all

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2 years ago

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3 years ago

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2 years ago

I walk in Awesome lady jodi help with all my questions thank you for your help we got are storage thank you again

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Extra Space Storage - selfstorage - Updated May 2026

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