Best car buying experience I've ever had. Pete was completely straightforward, honest, professional and personable. The entire team works together to make the buying experience seamless - from appraising my trade in, to the presentation of the new car, the finance team etc. Kudos! What a flawless operation and I couldn't be happier with my new beast of a car! read more

I recently contacted Tom Bell Chevrolet for information on a truck and had the pleasure of working with Jimbo. He was extremely knowledgeable, answered all of my questions promptly, and made the entire process smooth from the start. After driving an hour and a half to the dealership, Maroon welcomed me, showed me the truck, and assisted with gathering my information. Jimbo then finalized the deal professionally and efficiently, while Andrew ensured all of the paperwork was completed accurately and in order. Overall, it was a great experience from beginning to end. I would highly recommend Tom Bell Chevrolet to anyone looking for a truck. Jimbo and the team truly take care of their customers. read more

My Traverse had a recall for an a airbag. I called and scheduled an appointment for two days later. When we arrived we were told the airbag wasn't in stock and would be a couple of weeks before it came in. Why didn't they check before they made the appointment? Why didn't they call before we drove all the way there?? read more

Offered a one-time brake fix (new pads and rotors) on a NEW truck.. Brake warranty only lasts 7500 miles.. WOW! Blamed it on not being able to use copper in the brake pads anymore, but why doesn't every new car on the road have loud squeaking brakes??? Brakes continue to squeak from the first day with 'new' brakes. Three service visits and three terrible unsatisfied trips. DO NOT buy from Tom Bell and if you do, DO NOT take your vehicle here for service. Warning: DO NOT purchase any sort of extended warranty/package because you'll be stuck having to take your truck here for all services. Not valid at other Chevy dealerships. read more

Avoid this place like the plague if you can help it. They tried to charge me over $900 for breaks, over $1k for a 100,000 mile tune up, $1,600 for a bad ballast (I purchased one online for $49) for my driver side headlight and another handful of "recommended" maintenance services that totaled over $6k! Not only will I not be taking my Chevy here again, sadly I will not be purchasing another Chevy. Ever. Again. So disappointing how they are trying to shake down honest American people. I'm warning everyone I know. read more

Had an appointment for an oil change was minutes early the lady at the table like to give additude i have had words with her before. The guy was with other people and I had to wait for that person someone else could not help me. When he finally was fone it was 10 minutes late. I will never go back with that customer service if I was late they would refuse my service. read more

There are many joys and highs in life Births. Weddings, job promotions, buying a new car. We have had the recent pleasure of buying a New Car at Tom Bell Chevrolet. Brandon Horton , Sales Manager...and Justin Guthrie, Sales Associate gave us "bumper to bumper" experience for this event. From initial meet and greet. Presenting car purchase options and finally finding the ideal Car..was the ultimate satisfaction. My wife and I extend great appreciation to Tom Bell, Brandon and Justin for our new Equinox. read more

Extremely Disappointing Service Experience at Tom Bell My recent experience at Tom Bell's service department was extremely disappointing. I initially brought my vehicle in for a routine oil change and was told by Brian (service advisor) that there might be an oil or transmission leak. We agreed to bring the car back on a weekday so a technician could properly inspect it. What followed was unacceptable. It took over a month for the dealership to return our vehicle. When we finally got it back, the interior was filthy and our floor mats had been rolled up and thrown inside the car. There's far more that happened throughout this frustrating process, but I'll spare the details. Bottom line: if you're expecting fast, respectful, or even remotely professional service from Tom Bell's service department--don't. I would not recommend this place to anyone looking for quality automotive care or customer service. read more

money hungry thief's!!. do not send your car here unless you want shotty work. please review my 571$ "BRAND NEW RIM" i really am very disappointed with the lack in care i received from EDDIE. he was extremely rude when i voiced my frustration with their company/the work they provide. don't work in customer service if you can't work with customers. he didn't want to take any accountability and tried to place blame on everyone else.... two visits later & my car still is not acceptable... review the photos of my brand new rim and let that speak for itself... they even tried to say "maybe" it got damaged in transportation. why would there be red curb paint if it got damaged in transportation?! and why would you paint over the black if it happened during transportation. they really tried to put a used rim on my car and pass it as new. currently putting together a portfolio to send the the BAR in regards to there work/care. i hope they are HEAVILY investigated. cassandra has been the only saving grace in this situation and i truly appreciate her. i will follow up when i finally finish my terrible experience with them to let yall know how they did.... headed back there for a third time in 1 week tomorrow..... completely unacceptable. read more

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The salesman kept in touch till I got the deal I wanted, everyone was very helpful and friendly, I would recommend to anyone.

A shout out to Dan and the service team! I had my 2017 Corvette GS CE in for an oil change. The team identified my alignment was off and my front shocks were leaking. Picked up my beauty today and she feels like a brand new car! Outstanding job and my appreciation to the Tom Bell service team! Cheers read more

Tom Bell Chevrolet - 2017 Corvette Grand Sport Custom Edition - Car Dealers Near Me - Redlands, California

Bought a car here recently and the buying experience was great. That being said the service side of this place is extremely disappointing. I had an appointment to drop off my vehicle for paint/clearcoat correction on the gas cap panel only. I show up a few minutes early and walk up to the dealer side. This is my first (and only) time taking my vehicle for service here and was unaware I had to go to the opposite side of the building. One of the salesmen explained this to me and I was grateful for the directions. I get to the service side and park my vehicle. Walk right up to one of the service employees and tell him i'm here for an appointment. He looks at me almost confused and directs me into the service offices. I walk in, there is only one person already helping a customer so I walk to the service/parts counter. I tell the employee about the appointment and he hits me with "oh if it's for bodywork or paint it's a different location". I immediately get confused because on the confirmed appointment information sent through email and text both show this same address. He told me to go ask another service worker to see where i'm actually supposed to go. Needless to say I just walked out. Its not worth leaving my car here for them to attempt the correction that's not even guaranteed to come out proper. After reading some of the other reviews it seems this dealership needs help in the service department. Sales side is great. read more

Just purchased a brand new C8 Z06 from Tom Bell and they were amazing through the whole process. I highly recommend going to Pete, lots of knowledge on every vehicle and just a great guy. Very quick and easy process, could not be happier with the experience and the car. read more

I would not recommend Tom Bell Chevy in Redlands at all. I called in to get a part for my Suburban, and the lady on the phone told me it would be $95 and that they had it in stock. When I asked why the same part was only $55 at the dealership in San Bernardino, she responded, "That's our price. If it's cheaper there, you can get it from them." Honestly, that was all I needed to hear. I spent $4 on gas to drive to San Bernardino, where I got the part for half the price. Best $4 I've ever spent. I won't be buying anything from Tom Bell Chevy with customer service like that. It's really disappointing when a dealership is so dismissive and doesn't even try to keep a customer happy. Wouldn't trust them with any of my business. read more

Get ready for your call to be answered by a very creepy Artificial Intelligence receptionist named "Alex" who doesn't explain to you from the get-go that it is Artificial Intelligence. At first I thought Alex was rather slow, or even a little bit drunk, and then it dawned on me that I was forced to interact with a machine instead of a living, breathing person. I flat out asked, "Is this a person, or AI?" and I got a very cheerful explanation about "Alex" being AI. All I could think about was the movie "2001" and Hal saying, "I'm sorry Dave." Ugh. THIS is customer service?! If this is how this dealership treats potential customers who call, I'll go somewhere else. I hung up and found another dealership where a friendly and upbeat PERSON answered the phone. read more

Get rid of AI phone answering. Called Fri. was told to come in and they could put a battery in my car if needed. I asked specifically if battery could be replaced that eve. I was told yes.Drove 1 hr. In rush hr traffic. Got there at 5pm as instructed but was told when I got there they had no mechanic. They offered to take the truck in and check it out the following Mon! This was a huge waste of my 2 hrs. Travel time and it will not happen to me again. Not being able to talk to a person is often counterproductive as this experience was. There are a great number of shops that dont attempt to circumvent personal communication with customers pr frustrate them with AI. Im sure they can service my vehicles also. read more

Took my Camaro in on Friday and it took 45 minutes for them to even start despite an appointment. They quoted me $1200 worth of work needed doing, brake fluid, transmission fluid, etc pretty simple stuff. To change the transmission fluid alone was going to cost me $600, so I just had an oil change and left. I went straight to Pep boys who did the transmission for $302 so half price. I'm annoyed that they absolutely tried to rip me off, but also can't understand why they seemed happy to let me leave with just an oil change. I guess they are trawling for people who just don't know better? read more

I've tried to trust and rely on Tom Bell, but each service becomes worse and worse. Terrible communication, unorganized, takes a long time to service anything and does not offer a shuttle after 12. An oil change should NOT exceed an hour, let alone 4 hours. Workers aren't on the same page, each quoted me different amounts. They scheduled me an appointment, where someone from the dealer called me, confirmed appointment and service. When I arrived, they stated they were not gonna have time to do it and that they did not have the part, despite someone confirming the entire appointment beforehand. complete waste of time. Very disappointing as I love my Chevy Cruze and wish to rely on the Chevy to be reliable. read more

I called ahead and had an appointment with Joseph. When i arrived and shared what I was searching for. I was shown vehicles that were the opposite of what I said.. Totally turned me off to wanting to spend any more time there. I was funded and ready to buy.. I wanted to buy local.. I found a car 50 miles away.. Thank You Tom Bell.. Maybe have staff that are approachable and listen to the person that is dreading the experience already. read more

Gerald is an excellent service rep. Brought my car in and he was great. No complaints. Very helpful and professional. As a local business owner, I would say that his customer service is top tier. read more

I booked an appointment online for my 2011 Chevy Malibu with Tom Bell Chevrolet of Redlands. I wanted to have my AC an Suspension systems checked. My appointment was confirmed by both email an text, well about 10 minutes later I get a call from the dealership letting me know they wouldn't be able to inspect my car. I was told the service manager implemented a policy not to service cars 10yrs or older. If this is the case they need to fix their booking system so customers don't waste their time booking appointments which are confirmed only to than get canceled. read more

Tom Bell Chevrolet is not where you want to go if you're looking for good salesmen. With the exception of the first man we interacted with, Billy. Management needs to learn a thing or two about respect and ethics. When trying to discuss a safety hazard with the broken windshield affecting the price, we were told that the price is the price. "Maybe this isn't the truck for you" Maybe Tom Bell Chevrolet just doesn't want to make money... asking top end dollar on blue book but having vision obscuring broken windshield and plenty cosmetic damages should give some flexibility for an 8 year old vehicle. Not only was Jimbo rude and spoke over my husband but didn't have the decency to shake our hands when we could not make the deal work. Just got up from the table and walked away. Instead of thanking us for bringing him potential business or even giving the keys back for our appraisal, he left. Upon going back in to get the keys Jimbo did think it was necessary to discuss the interaction of our conversation with the whole lobby. Super unprofessional, we weren't willing to spend a "little bit more" on a used car and we are glad you forgot to give us our keys so we could see the integrity of your character. Unfortunately for you guys at Tom Bell, there's a 2500 upgrade needing to happen in the family soon too, but they will not be coming your way... If you are not experienced in purchasing a vehicle this is not the place to begin your search. This location is shady and not worth wasting your time. They will try to bully you if you are young and speak down to you. read more

Great people and great service. If your looking for a preowned vehicle or a new Chevrolet looks these guys up.

I really want to like this dealership as it is close by and I like supporting local businesses, but I have been in twice and the same game. I am totally upfront, I explain the situation, that I don't want to waste their time or my time, and I give them an honest price I can pay. I ask for a ballpark price, I can run monthly numbers pretty easy, but instead we ended up waiting for more than an hour and the numbers they finally provide aren't even close to what I told them. I get it, a final number requires running credit, but the dealer knows incentives and msrp, they know their sticker price, they can give a rough estimate sooner and save everyone time. Today was even worse as I came in specially for the current 0% financing and the numbers they showed me were for something else, because the rate was only good on 2024 models and we test drive a 2025. There was a 2024 literally right next to it, and basically the same car, but they couldn't be bothered to tell us this and wanted to run numbers again for a 2024. I didn't bother giving them the time and I doubt I will be back. There are too many other Chevy options. read more

Had a good experience! Devin showed me exactly what I was looking for. Trade i went smooth and they had me in and out! Couldn't ask for a better experience! read more

We had the pleasure of working with Deven and Raymond recently and it was exceptional service! Deven was able to make the deal I wanted for my dream Traverse, he was knowledgeable and worked with me. I would highly recommend this dealership. read more

Always come here with Mr.Damon as my service advisor. He is doing awesome customer service and remind what will do next if you need it! read more

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Jermain Brooks is an amazing individual. Not pushy, lots of information. Definitely will keep our business here

Should be called "Tom HELL". Make an appt. They keep it for days to look for what's wrong. Plug it in! The computer should tell you! Also, service department now has an automated AI assistant. Just keeps repeating herself. Call to ask for a human - you get a voicemail. Insane!! If I didn't have a Chevy under warranty I wouldn't go there! They suck! Too bad Tom retired...when I was younger we had amazing service there. He retired and it all went down hill. No positive legacy for him. Disappointing. read more

I would like to thank Marlene, our salesperson, who took the time to listen to us and was very helpful throughout the process. Unfortunately, I am giving a four-star rating due to issues with the finance department. Marlene informed them that I didn't want my credit and my daughter's credit to be run, as we were already approved through our bank and had a certified check loan ready. However, the finance person proceeded to run our credit without our permission. When I inquired about it, he dismissed my concerns, saying it wouldn't hurt our credit scores. Additionally, he made us feel rushed when reviewing our contract, and we did not receive a hard copy of either our contract or our credit report. Besides the new Colorado Trail Boss that we purchased, the sales team was aware that we were also interested in trading in our 2022 Z71 Silverado. Due to the negative experience with the finance department, we ultimately decided to go to another Chevy dealership to trade it in. I hope the finance department can receive some training on how to treat their customers better. Overall, I want to extend my gratitude to Marlene--thank you so much! ;) read more

Had are Malibu worked on this week we were having issues with it going into park and from the 1st call the service was excellent. I have to say Hayley has exceptional guest service and because of her we will purchase are next car at this location because if she is an example of the employees we can't go wrong! read more

Came to this place due to a engine light on ,they had my car for 8 days paid the fees to find the issues with my car.paid $1900.to fix what the codes where on my car..p.s also paid to find all issues .get my car back than 4 days later engine light came back on .took it back .then they find more issues with the car .more than the first .game me some out rarest number to fix....had me drop my car off waited another 8 days before I got my car back..I did not have them due work with the new found issue ..did not trust them at that point .... read more

Tom Bell Chevrolet - Entry - Car Dealers Near Me - Redlands, California

The service department is terrible, actually "service" should be removed, it's a misnomer. Lack of communication, don't respond to messages left, give false information. Have had to return my vehicle 3 times for the same issue! Get it back and in 2 weeks or less it's towed back for the issue. I've even contacted GMC, to get them involved. Too bad I don't have the option for no stars! read more

Wonderful and welcoming staff. Very professional and trust worthy. Salesman RIcardo V and Brandon from Finance, assisted in purchasing my new vehicle and demonstrated the highest degree of integrity and professionalism, creating a comfortable environment. Big thanks and appreciation. Highly recommended working with these 2 gentleman. read more

Been coming here for a few years but the last month has been terrible, I went in for a leak at the end of November, my truck was there for about a week, the leak was "fixed", the evening I picked it up, my break sensor goes out, I call back and they get me in for a re-check, my truck spends some more time there, when I get a call back I'm told I need to replace my breaks and also that my truck is still leaking, it's spends some more time there again, I finally get it back, some days go by and my check engine light goes on, I take it back for another re-check because according to them it's best to make sure it has nothing to do with the initial problem, I make an appointment for another re-check but im told it had nothing to do with the leak eventhough it still hasn't been checked, I leave my truck overnight again...when I'm called I'm told I have to repair an internal sensor which cost $2000, im charged for a disgnostic when I return, I get my truck back and get second opinion only to be told they can't touch it until the dealer fixes the horrible job they did on the leak. Not sure if this is protocol but it doesn't seem like they put much effort into fixing it, THE SECOND TIME AROUND!!! According to GM the dealer has to fix this, so I'm going back in tomorrow, will be back to give an update read more

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What a great car buying experience! Chance is amazing! Very professional and friendly. Answered all my questions in detail.

My wife and I brought our Yukon in for maintenance, which included an oil change, tire rotation, alignment along with a recall on the third row seatbelt. On top of that, we experienced sporadic transmission slips, which Tom Bell was able to diagnose with an error code, and a software patch was applied. (Welcome to computer cars, ahaha). While the car was at the shop, we also decided to change some cabin filters, as the interior at times, would become stinky - this helped greatly with the smell. Our service advisor was Dan which by the way was very professional, and kept us in the loop. Our tech was Jesse Reyes, which also did a fantastic job on our car. When it came time to pick up our car, I checked in on Yelp and received a discount offer for an oil change. Perfect timing, and it worked a charm! Dan was able to apply to the discount for us. P.S If you're in the market for a car, they have plenty of inventory :) read more

This review is based on the only on the customer service received from Stephanie Martinez at Tom Bell Chevrolet. Stephanie Martinez is rude, and doesn't care about you. If you get her:: I recommend switching people immediately. She answers the phone, and acts like your interrupting her. I called this morning to be argued with, hung up on, and left on hold... and she was completely rude. There are some people that care at Tom Bell, but Stephanie clearly doesn't! read more

Tom Bell Chevrolet - My call log showing I waited, only to hang up.. and call back again. Took 3 times. - Car Dealers Near Me - Redlands, California

The Tom Bell Chevrolet experience was great. I felt the dealership really cared about us and wanted to help us out. The sales associate. Devon was really great. He did not pressure us into anything and let us pick what we wanted and help us to get it. I would definitely go there again when I'm ready to get another vehicle shout out to Tom Bell Chevrolet. read more

Everyone here was awesome very helpful. They made sure all our needs and concerns were met. Got an amazing deal on our brand new Chevy Tahoe. I definitely recommend any friends and family to come here. I would definitely be coming back. Ask for the sales rep, Devon he is your guy. read more