Purchased our 2026 Mazda CX-5 here. Very happy with the whole interaction at this dealership. Everyone who helped us went above and beyond to find what we were looking for. We had great customer service from the time we visited, which was several days. Don went above and beyond to work with us and helping us get our vehicle. Larry was very knowledgeable about our car, showed us tips and tricks for the vehicle that we didn't know it could do like using the app for Mazda, little features on the vehicle like swiping your hand across it to open the door, very cool features we didn't know. Maj was friendly from start to finish since greeting us and showing us the vehicles available. We received great customer service from everyone here. When we look for our second vehicle we'll be back here again. read more

I'm adding my complaint to all the other complaints that Mazda has. I went in to go get my car serviced​​ I was given a quote for the service to my car when I went to go to the counter to pay for the large amount than expected I was told at that time that there will be a surcharge to use my credit card to pay for my bill Mazda feels it's right to charge customers for a surcharge the credit card is charging them. They feel it's right to charge their customers using a credit card because the credit card companies are charging Mazda why doesn't Mazda absorb the surcharge like other companies do ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​ that one our business. And to be informed right as I'm paying regarding the surcharge is outrageous ​​​​​​​​​ read more

Owner didn't do anything about last negative review as stated he would, I contacted Mazda for a new car search and again referred me to riverside Mazda, so I tried again, this time I was quoted a discount off msrp from dealer and again salesperson Rylee which had good communication with me, the sales mgr. Sergio later Changed the discount from $3317 to $1148, there were other Mazda discounts in addition but I didn't qualify for them, Mazda discounts are different from dealer discounts and one has nothing to do with the other, after that discount amount reduced they both stopped communicating, this is false deceptive and lying to customers, how do they stay in business. IMPORTANT UPDATE: received a call from the GSM who explained these are new employees and didn't understand the situation. He was very kind and apologized and personally corrected everything the way it should be. I have to give him much credit, I have purchased more new cars than the average buyer and he was the best representative who really cared. Couldn't be happier and highly recommend this dealership. Thank you! read more

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I've been meaning to make a review, but I got my first car back in May of this year! Thankfully I came in and immediately knew what I wanted, Larry was the guy who attended me. He was very patient and accommodating, made the experience go much more smoothly! Totally recommend going to him with any help you might need. Thank you again Larry!! read more

Riverside Mazda - Mazda3 S Preferred Sedan with all black Powder Coat Rims - Auto Parts & Supplies Near Me - Riverside, California

I had a recall on the radio for my 2018 CX-5 Mazda Grand Touring model, or so I had hoped. Customer service was helpful and called me every few hours to keep me up to date. They also checked my engine for items that needed to be changed or cleaned. Efficient folks, appreciated. Unfortunately the random navigation loud audio and scrambling radio stations was not covered in the recall parts, it's the main touch screen. I appreciated the communication and free car wash. I guess I'll be using You Tube to change out the screen myself. read more

Service advisor Wendy is RUDE & a disgrace to the Mazda brand. Employees at your local gas station are probably more friendly and helpful than the people running the service counter. The customer service is truly unbelievable and as the owner I would be ashamed of the service department. Never coming back to this location, Spreen all the way for services AND purchases! Make sure you only come to Riverside if you want to be treated like absolute shit by Wendy, read more

I recently had an extremely frustrating experience with the customer service team at the service department regarding my spider-cracked screen. This is the second time in just two years that I've experienced this exact issue, and the handling by the service team (particularly Wendy) was just as difficult as the first time. Despite this being a recurring problem--serious enough to have sparked a class action lawsuit--I was met with resistance and unhelpful responses. Instead of assisting or acknowledging the repeated defect, the process was made unnecessarily hard, leaving me feeling dissatisfied and unsupported. This experience has completely eroded my trust in both the product and the service department. I sincerely hope the company addresses these ongoing quality and customer service issues, as no customer should have to go through this twice for the same defect. My issue still was left unresolved since they require I cover more than 70% of the expenses as if this was something I caused, when they specifically pointed out it was due to heat. read more

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Well here I am writing another review about the extra charge no one discussed with me when I took my Mazda in , and then held it hostage till I paid, upon reading their reviews I came across other people that they swindled to, same complaint, but here's why I'm writing again, they said they will look into it and NEVER got back to me, just shows you how uncaring Riverside Mazda is, I knew I should of taken my Mazda to Spreen where they treat you right , Spreen Mazda is where to go people not Riverside , I'll just keep waiting for them to get back to me!!!!! read more

Please don't go for service. 1st time, oil change, oil all over my garage floor, filter not installed correctly. Next time included tire rotation, had to call AAA for a flat tire. Last time, Christmas lights on dash, wouldn't start. AAA tow, they told me "after market installation ". $700, I bought it off their lot, was a loaner car, 4k miles. They installed an alarm, didn't remove the wires. The service manager said he refund me, never did. read more

Called for a CX 50 premium plus. Spoke to Clemente I offered 35k for it and he scoffed at me saying "call me back when you get someone to sell you a car so that I can go buy it from them" No counter offer, nothing. I said thank you and hung up. I indeed found a Mazda dealership that worked with my budget for the car I wanted and got my new car that same night elsewhere. read more

I've already written a review about how knowledgeable and friendly the service department is. I will now mention the Transportation Department, especially Erich, who always provides exceptional customer service and exhibits the upmost professionalism. Thank you for your assistance! read more

Jeremy was the best saw us all the way through our experience and helped us get a great deal on a 2025 Chevy that we fell in love with. Don Ramos the manager took the time to make the deal easier for us to make. Being within the parameters of our needs and budget. So they all were amazing . Shout out to Melvin for using the extra ink on us. read more

Riverside Mazda - This is her thanks guys - Auto Parts & Supplies Near Me - Riverside, California

I sincerely hope that if you're looking to buy a car at this dealership, you read this review. Trust me, it's worth it. What a dirty bait and switch the manager Don/Dom did. I work a deal with Shawn over the phone and get the Out-the-door price that he confirmed with his manager - ALL IN WRITING. I get passed over to Jeremy, another salesman, and he again confirms with me that the deal is confirmed. However, when I'm on the way to the dealership, all the sudden Jeremy is on a delivery and I'm told to talk to Don/Dom Then when I go to pay the $32.7k and pick up the car, miraculously, Don/Dom has never heard of me and slaps me with over $37k for the final bill. I show him the writing confirming $32.7k from his employee, yet he doesn't appear to understand federal or state law. I get Jermey on speaker phone and he even says to Don/Dom that he spoke with him earlier and he approved it, yet this stereotypical and self-destructive sales manager flat out denies him. The nerve on this man is incredible because as we're walking out and calling him out on his BS he wants to throw out $33.7k. To the owner, Richard, managers like Don/Dom ruin your reputation and make people HATE CAR DEALERSHIPS. Don't be a fool and work with these clowns, it'll make you never want to look at a Mazda again. read more

Went shopping here cause of the deal I got over the phone through text also so I had proof just in case....we'll it turns out they don't honor over the phone deals....make long story short I left and got a greater deal through puente hills mazda. read more

Technician Juan C. Hernandez was very dishonest and rude during my visit. He claimed my vehicle was running with no oil or extremely low oil. Immediately after leaving, I drove to Oil Changers down the street, and they informed me this was false my vehicle was fine, and they even topped it off for free until service recommendations is needed. I was genuinely caught off guard by how rude and dishonest Hernandez was. Service Advisor Salma Escobar also lacked attention to detail. She overlooked my previous service history and incorrectly claimed a service had not been completed -- something the manager later confirmed was completed. Recommendation: For honesty and proper service, I strongly recommend taking your vehicle to a different Mazda dealership. Please take precautions if choosing to visit this location. read more

Upon arriving at 9am on a Tuesday, I was asked whether I had an appointment. I explained that I did not and that I was only there for a quick, simple oil change. The initial response was hesitant, and after a brief pause I was directed to the workstation in the center where the check-in process began. I stepped aside and waited patiently until Salma, who was assisting at the end station, completed my check-in. During the process, I clearly pointed to the service menu and stated that I only wanted an oil change- no tire rotation and no additional services. I also asked a couple of routine questions since it was my first visit, including one about diagnostics and another about whether they offered a shuttle or rideshare service. Salma confirmed that they did and kindly arranged a ride for me. I left for work after being told the oil change would take approximately 3-4 hours. While at my computer, I located a coupon on the dealership's website for a discounted oil change (which I recommend customers check for specials before visiting any dealership). When I returned to pick up my vehicle, I presented the coupon. At that point, Salma informed me that the coupon could not be applied because she checked me in under a different promotion. This was frustrating because I had explicitly stated during check-in that I did NOT want a tire rotation or any additional services- only an oil change. Despite that clear request, I was told that the box i pointed to included the tire rotation, and my verbal request was essentially dismissed. As a result, I was charged for a service I specifically asked NOT to receive. This situation could have been easily avoided if my request had simply been acknowledged and documented correctly. Customers should not be forced to pay for services they clearly declined. If you choose to come here, I strongly recommend confirming exactly what is being entered on your service order-preferably in writing - even for something as straightforward as an oil change. This experience was unnecessary and disappointing. Service staff need to listen carefully to customer requests and respect them. When a customer clearly states what they want- and what they do NOT want - those instructions should be followed. read more

My car needed a new battery. The people who helped me were friendly and professional. My complaint is that it cost $410 to replace a battery. I love my Mazda but I think the service department overcharges. read more

Amazing experience Great customer service will highly recommend to friends and family

I would like to thank Jeremy and the team at Riverside Mazda. I had great customer service. Jeremy was very helpful in listening to my needs to help me make a selection. I bought a 2025 Mazda, CX 30 and I love it. Everyone was so helpful. The manager gave me an amazing deal and a fabulous trade in value. I was able to finance at an affordable interest rate. I especially loved the platinum warranty. if you are in the market for a vehicle, go check out Riverside Mazda. Ask for Jeremy! read more

Riverside Mazda - Beautiful 2025 Mazda CX 30 - Auto Parts & Supplies Near Me - Riverside, California

Richard and team were responsive to my original review/follow up email and got me scheduled with their paintless dent removal guy. Ideally the original sales manager would have just offered this without the runaround but Riverside Mazda made good here, so updating my review. Daniel in service was great. We really are delighted with the vehicle and now very satisfied with Riverside Mazda. read more

Jaden Don Mario and Melvin are four names I want everyone to know about.. Those are four names that have been conducive and extremely helpful beyond service I got to know each of these people and I bought a car 2012 Hyundai Elantra and I needed a spare tire and they are now looking at my headlights and the experience was more than pleasurable and I will come back to them and I recommend everybody else does too read more

Anahi helped me work out a pretty competitive deal, and her follow-up for questions was excellent. She was not pushy or too aggressive, which was very appreciated. Also her manager was a very pleasant person. read more

Originally had a great experience at Riverside Mazda working with Jeremy to lease my Mazda CX-90, but unfortunately, that changed once I received the final bill from Mazda Financial Services. I was charged for things that the dealership had specifically told me would be covered at the time of the lease. One major issue was the pull-ahead program. I was clearly told it would cover the remaining couple of payments on my old Mazda as long as the new lease was under the same household , which it was. Turns out, that wasn't the case at all. Now I'm stuck with charges I was led to believe would be taken care of. I've leased 16 Mazdas in a row, including two from this dealership, but this will be my last. It's unfortunate, because it's dealers like this that damage the brand's reputation. Instead of owning the mistake or trying to make things right, Jeremy simply texted me saying there's nothing they can do. No accountability, no effort to fix the situation. Stay away from this dealer, once the deal is done, you're on your own. read more

Riverside Mazda - New car from them - Auto Parts & Supplies Near Me - Riverside, California

Austin and the ENTIRE Mazda from riverside team are by far THE BEST I have ever encountered . Addressed every single question beyond anything ! They were attentive and made all my needs their #1 priority . Austin has really made me see the car sale world in an entire different view . If I could buy a second car I totally would ! Thank you so much Austin you are the best read more

Drive extra to SPREEN MAZDA!!! Sure come if you want to get gaslit and NO RENTALS my car has electrical issues I leased to not have a headache and something reliable since I'm pregnant this is my second time taking the car in for issues I had since I bought it less than 2 months with proof of things not working for them to say everything works oh you also need to beg for a rental which I was told when purchasing wouldn't be an issue for them to say sorry first come first serve and if they don't like you they will give others their rentals first while you wait. Mazdas aren't compatible for wireless charging with iPhone, app doesn't work and CarPlay isn't reliable either they don't understand punctuality either so appointments don't matter they SCRATCHED my car too!!! read more

Riverside Mazda - Auto Parts & Supplies Near Me - Riverside, California

Got my car serviced there and waited for a few hours. I decided to hang back and walk around the lot. I saw some extra curricular activity happening in the back. They looked like employees but I saw a lady and guy having sex in one of the cars. I hope they have security cameras. read more

I almost forgot to give Sabrina a big shout out! She is super sweet and her customer service skills are above and beyond! Her warm attitude and friendly demeanor is so appreciated!! read more

I always bring my car for service. All the technicians are great. Specially Thomas Calderon. Love the videos, he's very self explanatory. I will recommend it read more

I contacted Riverside Mazda after a very poor experience at Carnivaleway Mazda in Corona. And i can't even begin to express what amazing service we got from the minute I called and talked to Mary, til she transfered me to Clem and he delivered my new car. He truly went over and above to really make our car buying experience easy, quick and stress free. O don't have the best credit but Clem worked with me (and my limitations being handicapped) and worked magic and got me into my very first brand, spanking new car! I'm in awe! I keep going out to the driverway to make sure i didn't imagine it. Clem even delivered the car to my house himself and took the time to go over every inch of the car until I had no more questions. Absolutely incredible customer service and you've made a customer for liife. Thanks Clem!! read more

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Went in on a Friday afternoon, was treated well! Our vehicle was serviced and washed within an hour and a half. Great experience. Even got a video message showing the car and a quick inspection. Wendy helped us out and she was awesome. We had different opinions about Chick-fil-a but aside from that she was great. Thanks read more

Watch out for this typical stealership!! At first, they showed us a used CX-5 that had an obvious engine issue and we quickly declined. Larry, the salesman, went the extra mile and found us very nice comp in the detailing bay. As we agreed, we would purchase this 2022 vehicle, we stayed late into the evening only to not be able to make a deal over $50. We showed them a comprobale CX-5 at a nearby dealership (Cardinale) on the Mazda website. They lied and said "that vehicle isn't even there, it sold". What they didn't know, is that we looked at that vehicle 10 minutes before our arrival. We departed and chose to look elsewhere and like clock work, received a call the next morning saying, we had a deal at our offered price. We planned to pick up the vehicle in that afternoon. About an hour later, a new call came in stating the numbers they were running last night, was for the 1st CX-5 we looked at, the busted one. NOT the one we drove and wanted. They then told us, they would have to raise the price for the one we all agreed upon the night before. At this point, we no longer trusted Riverside Mazda, 8330 Indiana Ave. Riverside CA, and instead of continuing to play their games, we decided to buy a brand new CX-5 at Capistrano Mazda the next day. Thanks Riverside Mazda! We gladly went 12k over our budget because we found a much more reputable dealership. read more

Honesty. The sales guy Malik (not sure spelling) was nice. But the dealership did not honor internet quote and tried the usual bs upselling etc. Also, my appointment was with Gladys and she did not bother to show up. They lost a sale because of their greed. read more

I give 5 stars to Clem who is very detailed oriented, responsive and puts all the effort into making a deal happen. Unfortunately, (here comes the reason for the 2 stars) his manager didn't want a deal because he wants to sell a 2022 model at almost the same price other dealerships are charging for their 2023 models. Guess what, it's been a month and the car still sitting in their parking lot, they reduced the MSRP by 1k I believe which is still pricey for 2022 tho... Poor car soon will be the end of the year and for sure they will have to sell it even lower than the offer I gave them in the first place. lol (hopefully not) Ah also, if you are looking for great deals, better go to Capistrano Mazda they have a smileage rebate, loyalty rebate, and dealership rebate. They have great deals there! I tried with them after Riverside, and, dang! I lost my chances to buy twice because the cars at Capo Mazda get bought almost instantly read more

This dealership won't honor the TrueCar price they email you unless you also purchase a bunch of add-on accessories. You only learn about this once you physically arrive at the dealership. Something I found weird was that during the test drive, the salesman started talking about how he doesn't see himself as an American and he said that I probably felt the same because I'm also a minority. I felt uncomfortable. He should really keep his personal/political views to himself during a car test drive. After the test drive and we went inside, the salesman had a credit application in his hand before even showing us the final price of the car. He seemed to get frustrated once I said I didn't want them to run my credit. In the end, I honestly didn't like the car, or their bait and switch tactics, so I left. I went to a different dealership that honored their TrueCar price without any add-ons. They didn't request a credit application until after an out the door price was given and we agreed to purchase the car, which is how it should be. read more

I recently have had major issues with my new Mazda CX90. It's been a long and exhausting ordeal. Going back and forth with multiple recalls and other unfortunate incidences with my car. I finally had the pleasure to work with Mr. Kirk Wafa, the general manager. After reviewing my case thoroughly, it took Kirk only 3 days to resolve my issues by putting us in a safe vehicle. He was very eager to help us and made the whole process quick, easy and stress free! I would also like to extend my appreciation to Michael Allen in the finance department, Steve Hudson the service manager and our salesman Anthony. Everyone took their time and went ABOVE and BEYOND to make it a much better experience for us. I would highly recommend the dealership to family and friends and I look forward to coming in for my regular maintenance and seeing everyone again! Thank you! Thank you! Thank you! read more

Our sales rep was friendly, attentive, and not pushy which is really nice when it comes to car shopping. Took the time to show us the car we were looking for, described the differences between all trims and answered any questions we had, his name was Larry. The reason I'm giving 2 stars is from the numbers they were presenting to me. They pushed that the aftermarket add-ons were non-negotiable which I knew was a lie because all add-ons are negotiable. We tried to fight that off but they weren't budging. The model we were looking at was the CX-50 which I've done lots of research on prior to stepping foot in a dealership. I made sure to research invoices of other folks who have purchased the car, meaning learning how much they paid after registration, license, etc fees. Max, this car should not cost more than $33k out the door (for the most basic trim, s select). I'm assuming who is the financial manager (can't remember his name but he was fairly young) personally came out to meet us and basically tell us we were expecting a non-reasonable price for the car and wished us luck on finding a deal like that. They were trying to sell me the car for about 35k. So we were unable to make business with their dealership. Fast forward a couple hours later, after a couple back and forth emails, I drove off with my brand new CX-50 from the dealership out in Fontana. Got the same model with roof racks included just under 33k. My recommendation when it comes to car shopping is do your shopping online! Get your deals via email with an internet sales manager. Makes the process a lot faster. read more

Didn't purchase my Mazda CX-50 from Riverside Mazda, but the service here when I needed to purchase a new key fob transmitter couldn't have been better. Both Sabrina who made the appointment for me and Daniel Herrera who took care of me at the dealership were top notch! Thank you. read more

Went in to take a look at some cars that I had an eye on. Stevie came and showed me the CX-30 turbos they had available and also took us on a quick test drive, the car felt good and powerful, especially with its smaller size. Once we were back inside, Clem took over and helped us go through the costs and finances of the new CX-30 Premium Plus Turbo. He helped us get a good deal on the car, and went through every possible discount we could get. It felt great to be able to walk in, do a quick test drive and then leave with a new car. Stevie and Clem were super helpful and understanding, and I appreciate the time they took to go through the whole car buying process. read more

So I brought my car in to get the front rotors changed. They made me pay them an additional $50 to inspect the brakes before doing it. During this inspection, they "determined" that the rear rotors and brake pads also need to be replaced and it was going to be upwards of nearly $1000. So I said, screw you. I'll change it myself. I took the wheels off and measured the rotors. Both were 8.7mm thick. The minimum is 8.0 and when new they are 10mm. They were as smooth as a baby's bottom and the brake pads were super thick as well--neither needed to be replaced. They lied!! Do t go there. Dishonest and will try to steal your money. read more

Riverside Mazda - Micrometer I used to measure the rotor thickness. - Auto Parts & Supplies Near Me - Riverside, California

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I purchased my new 2022 CX5 a few days ago from the dealership in Riverside. I must say that she is very fun to drive. Very responsive and quick to maneuver around the road! Love the quality of the interior of the vehicle, you lean your elbow left against the doors arm bar and it's soft, you lean your elbow on the center console and it's soft. Definitely quality materials used by Mazda. My man Clem provided great service by having the car ready upon our arrival and helped us get the deal we needed to own our first Mazda! Thanks guys read more

Riverside Mazda - 2022 AWD Machine Gray Mazda CX-5 - Auto Parts & Supplies Near Me - Riverside, California