We have been buying cars here for 30 years and would not go.anywhere else unless we needed a brand other then what they offer. Always a no haggle process and great financing! Also the Serice department is 100% solid. From the beat communication to thorough diagnosis. Pictures, explanation and all. No forced sales just honest legit recommendations. Thanks Angel Rojas, service consultant, you are incredible to work with! read more

Slowest service I've ever received. 100K Hummer EV and they need 3 hours just to change tires. When I called I booked the tire installation and the wash and was told 2 hours. When I came in it's a different story from Myriah, the service advisor, she said it would take a total of 3 hours including the Carwash. She was not helpful at all. Well it's been 3 hours now and the car has not been washed. I told them to cancel the wash at this point. Go elsewhere. read more

I have had THE BEST experience here at Dutton. This review is going to be basically about the service, as my purchasing experience in October 2023 was fantastic and went smooth. Service Experience: On Thanksgiving my vehicle had a check engine light come on while we were heading to dinner and immediately made an appointment with the closest dealership to me. However, after a bad experience and not much support from there, I reached out to Dutton to find out about having the service done there because it would be under my extended warranty. Angel, my service rep, was beyond helpful from the start. Because of the extensive needs of the repair, I was provided a loaner which was appreciated. Throughout the 2 weeks we were dealing with the issue (waiting for the part to come in and the repair to be done) Angel communicated with me and kept me updated on the progress. Today when I picked up my car all of the staff were fantastic and attentive, which was very much appreciated. I would highly recommend Dutton Motor for anyone looking to purchase and/or service a vehicle. read more

The purchase experience at Dutton Motor Company was actually great. I bought a 2026 GMC Sierra 2500HD AT4 and the sales side treated me well. Unfortunately, the service department has been a completely different experience. I scheduled my first service appointment, and the very next day my lane departure feature stopped working and the collision warning light came on. I haven't even owned this truck for 6 months, and we're talking about a $100,000 truck. When I called to ask if they could simply take a look at it while it was already there for service, I was told I'd have to leave the truck for 3-4 days just for diagnosis. Seriously? How hard is it to have a mechanic spend a few minutes checking a brand-new truck with active safety system warnings? What made it worse is they didn't even offer a rental or loaner vehicle. For a truck in this price range, that level of customer service is unacceptable. I understand repairs can take time, but making customers leave a nearly new vehicle for almost a week just to diagnose it (with no transportation offered) is disappointing. Great sales experience, terrible service department experience so far. read more

Updating my original review from about 10 years ago. I originally gave this dealership 5 stars because it had earned them. This was also the second vehicle I purchased through them, so my opinion was based on more than a single positive experience. Unfortunately, the dealership I dealt with this time did not reflect the one I had recommended years ago, and I do not plan to return here for my next vehicle purchase. For this visit, I scheduled service through the dealership's app and specifically selected the option to wait for my vehicle. After I arrived, I was told that would not be possible and that I would likely not get my car back until the middle of next week. Repairs and diagnostics can take time. That is understandable. The problem was not the existence of a delay, but the complete failure to communicate it in a meaningful way before I arrived. I eventually found the email they had sent, but it contained no confirmation option, and when there was no response from me, there was no follow-up phone call, no second email, and no text message. If the dealership was changing the nature of the appointment so significantly, a single unconfirmed email was not adequate communication. The alternatives offered were equally disappointing. I was told shuttle service was limited to a 15-mile radius, even though both Google Maps and Waze showed my address at about 12 miles away. I was then offered a one-way rideshare trip home "for the inconvenience," which simply shifted the rest of the inconvenience onto me by leaving me to arrange transportation back to the dealership later. I was also told they could try to arrange a loaner vehicle in a few months. That is not a practical solution. My warranty coverage runs to 50,000 miles, and I am already at about 46,000. With work, errands, and normal driving, it is not speculative to say I would likely exceed that limit by then. In effect, the proposed remedy would have required me to continue driving with a check engine light while risking the loss of warranty coverage. To be fair, the employee helping me was courteous and seemed to be making an effort, which is the reason this review is 2 stars instead of 1. Beyond that, however, this experience reflected poor communication, unreliable scheduling, and a level of customer care that falls well below what this dealership once provided. I gave this dealership a strong review years ago because the quality of service justified it. I am updating that review now because it no longer does. They were good enough to earn my loyalty once. They were careless enough to lose it. Convenience is clearly part of their marketing, not their actual service. read more

Dutton Motor Company - First vehicle purchased Cadillac ATS - Car Dealers Near Me - Riverside, California

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Came in for an oil change for my Cadillac CT5 at Dutton Motor Company. When I arrived, no one came out to greet me at the service bay--maybe that's normal here, but it threw me off a bit. Once I walked inside, though, the staff was very friendly and helpful. They got me in about 30 minutes early, which was a nice surprise. The waiting area is clean, spacious, and has plenty of room to relax while you wait. No food court or snacks--just complimentary water--so if you're the type who likes a little treat while waiting, bring your own (I actually wish I had brought some donuts to share!). Prices for the oil change were totally reasonable--right around what you'd expect. Overall, great customer service inside and a comfortable place to wait. Would definitely come back. read more

Dutton Motor Company - Car Dealers Near Me - Riverside, California

We bought a Cadillac from these folks three weeks ago and it was a pleasant experience they're very transparent, very honest and easy-going ,they were very helpful to answer questions and introduce us to our car and how it worked and our finance manager had a few follow up emails to make sure we were happy and that speaks volumes of the dealership and how great they are and I would highly recommend it to anybody who's interested in purchasing a vehicle from these folks. read more

Smoothest / quickest deal made. Big thank you to Cel, if you're looking for a car/truck ask for Cel at the sales department 10/10 recommended. read more

Dutton Motor Company - 2500HD - Car Dealers Near Me - Riverside, California

I came to this dealership because of a lease promotion they had online. I had already spoken with someone beforehand who told me to come in and said he'd meet me when I arrived. I told him I was already outside, but he never showed up. When I went inside to ask for him, they gave me a different salesperson. The person I ended up with was confusing, misleading, and provided very poor customer service. I waited outside next to the car for a long time. He even opened the vehicle door from a distance but didn't come over, so I continued waiting. When he finally approached, he told me he was "in the middle of something." Overall, I felt pushed aside and dismissed, almost like they were trying to lead me away from the promotion I originally asked about. Regardless of the situation, no customer should be treated like their time or business doesn't matter. Very disappointing experience. read more

They sold me a truck cover. It was the wrong one. Took cover back. Kept my $1,300 bed cover, kept my $1,300. After 18 months offered me a $300 store credit. Can't make this up. Unbelievable! read more

Vee and Therese were outstanding! Loved having them help to get me into my dream car :) Process was pretty straightforward! Thank you

We had a great buying experience at this dealership. This was probably one of the easiest & fastest car buying experiences me and my husband I ever had. Trust me we have had quite a bit of cars. Julien Morgan our sales consultant was such a pleasure to work with. If you are looking to get a new car I would look into contacting Julien. read more

Dutton Motor Company - 2026 Vistiq - Car Dealers Near Me - Riverside, California

Soooo disappointed in GMC and customer service. Bought a new 2022 Yukon, fringe then it's had software to oil leaks and more, just to be treated as a stranger and sale. Literally let me walk away as a customer. Should be embarrassed read more

My family has bought a couple of cars from Dutton Motor Company in Riverside, but our recent experiences with their service department have been terrible. They've shown dishonesty and a lack of integrity, especially when dealing with elderly customers. When my family member bought his vehicle, the deal included six free oil changes, but the dealership only honored four. Later, they claimed a part needed to be replaced and charged over $400 for the repair. We later went to another shop that fixed the exact same issue in five minutes for a fraction of the price. It's clear they're taking advantage of trusting customers, particularly seniors. We won't be coming back, and I strongly recommend others get a second opinion and make sure every service agreement is in writing before doing business with their service department. read more

Elliott Barber was the best salesman I can ask for! I have purchased a 2026 Cadillac CT4 Sport back in November & last week I just purchased a 2023 Ford F-150 that was on their used lot and as soon as it was traded-in, Elliott's first call was to me since he knew what I was looking for! He was attentive, and made sure to explain everything thoroughly for both vehicles. The process was seamless & his finance team was very welcoming. Every vehicle I purchase will always be from Elliott since I can rely on him to make sure all my checkboxes are marked! Glad to have established a relationship with Dutton Motor Company & I will be back soon I am sure. Thank you to Elliott & the Dutton team for all their help with both of my big purchases! read more

Dutton Motor Company - Car Dealers Near Me - Riverside, California

Vee & Jesse were absolutely fabulous! I recently purchased a truck from a different dealership that was a super truck but it just didn't suit me. I liked the truck but I wanted to love my truck.... after searching for a couple of weeks I found what I wanted at Dutton. A few emails and phone chats with Vee, I drove over on a Saturday and made a deal. I was treated with respect, honesty, and the entire place had a "how can we help you achieve your dream" atmosphere. 10/10 ! read more

Dutton Motor Company - Car Dealers Near Me - Riverside, California

Emma helped us and is amazing! She took the time to bring us out various vehicles and go over the pros and cons of each one based on our needs. read more

1-Star Review Horrible Experience - Dishonest and Completely Unprofessional I had one of the worst experiences ever at the Dutton Motor dealership in Riverside. I brought in my Cadillac because the check engine light came on. They kept my car for three days, charged me over $200 for a diagnostic, and then told me the car was "not drivable" and that I needed a brand-new transmission costing over $10,000. Before moving forward, we did our own research and found out there is a recall for the exact year and make of our Cadillac. When we called the dealership about the recall, suddenly their "internet was down," they were stumbling over their words, and said they'd call us back once they confirmed -- they never did. Because we were told the car was unsafe to drive, we rented a vehicle for a few days. Out of frustration, we finally had a trusted friend look at the car. And guess what? There was NOTHING wrong with the transmission. The ONLY thing the car needed was transmission fluid. No noises, no slipping, no issues -- just low fluid. Something any honest technician would have checked immediately. Instead, the dealership tried to sell us a $10,000 transmission we did NOT need. Not only were they completely wrong, but it honestly felt like a scam. We paid for a diagnostic, paid for a rental car, went without our vehicle for days, and were intentionally misled. I'm extremely disappointed and honestly feel like they tried to take advantage of us. Please save yourself the money, stress, and dishonesty -- do NOT go to this dealership for service or to purchase a vehicle. They will not be honest with you. read more

I purchased a new GMC Canyon mid-size pick up truck back in February. Really enjoying this truck. It's been awhile since I've had a truck. Picking up the truck was quick and easy, which I appreciated because it was after work. Dutton Motors is a very nice dealership, clean and kept. All of the staff you run into are always friendly and professional. Six months later I took my truck in for the first oil and complimentary service and tire rotation. They had me in and out of there in under 45 minutes. I was very impressed. Nice waiting room with a great coffee machine. I might add that I am 25 miles from this dealership. I highly recommend Dutton. I'll be back. Matt H read more

I had been getting my 2500 Denali serviced in Tustin GMC. I purchased it there and had the free service package for a limited amount of miles, that ended so I decided to take it into Dutton. I paid for the service and parked my truck. Three days later my truck wouldn't start. I called AAA $520 later my truck started I needed new batteries. Which I should have been notified the day I got my service. My remote push to start won't work and I have a check engine light that will not turn off. I had onstar run a diagnostic they said it's something with the electrical system. When I called Dutton they left me on hold for over 20 minutes and I ended hanging up. I never had any issues when I took my truck to Tustin. Now I have to pay over $200 for Tustin to look at the issue. DO NOT GO TO DUTTON FOR SERVICE. They do not stand by their work and they are not helpful. read more

I had a great buying experience with GMC Dutton The pre approval process with GM made it go smoothly.All paperwork was ready to go upon arrival. Dylan Geraci was great very helpful got me the truck I specifically asked for .His communication with the finance team was also great he really made things move quickly in a timely manner! I would definitely recommend Dylan as your go to at GMC Dutton guy he is very professional and honest ! The dealership is also very clean ! Thank you Dutton Team ! read more

Dutton Motor Company - GMC Sierra 1500 AT4 CarbonPro - Car Dealers Near Me - Riverside, California

I will not be returning to this dealership. My experience was extremely disappointing--I was treated poorly, felt discriminated against, and left feeling humiliated. I regret not waiting to work with Garett instead of Javier. I ultimately went to another dealership where the sales and finance teams were professional, knowledgeable, and actually put in the effort to secure my loan. I am now driving a brand-new 2026 Cadillac Lyriq, thanks to them--not this dealership. read more

I took my truck to Dutton because the transmission was acting up. They charged me $300 just to diagnose it. A couple of days later, they said they needed another $600 for "further diagnosing." A day after that, they told me the transmission was no good and quoted $14,000 to replace it. I told them I couldn't afford that and asked them to button it up so I could come pick it up. When they brought the truck out to me, the first thing I noticed was that all three seat presets had been reprogrammed to go all the way forward and up -- which was strange. I drove about a mile down the road before the transmission completely stopped working. Turns out the truck had no transmission fluid in it at all. I had to buy a transfer pump and six quarts of fluid just to get my truck home. For reference, the national average cost to replace this transmission is around $6,500, not $14,000. I will never use this dealership again. I will never own another GMC, and I will strongly discourage anyone I know from doing business with them. read more

The main reason we come here is because of Angel. From the moment you walk in, he always greets you with a smile and makes you feel welcome. He's not only helpful but truly goes above and beyond every single time. It's rare to find someone who genuinely cares, but Angel does--he makes the whole process easy and stress-free. We're so grateful for him and honestly wouldn't want anyone else taking care of our Cadillac ESV. - from Rhodalyn and Mario read more

After experiencing over 50 years of buying cars, primarily in California, I can say...WITHOUT HESITATION...that my experience with Dutton was among the best! Stephan and Danny worked together, and the managers were all accessible, calm, HONEST, and absolutely friendly; a true pleasure to deal with. I actually ENJOYED spending time talking with Stephan and the gang! The closing process was straight forward, and the finance lady was a PRO, even though we killed an entire forest with all the ridiculous papers...dummest thing ever, California lawmakers! read more

Dutton Motor Company - Car Dealers Near Me - Riverside, California

Outstanding Service Department ! Highly reccomend them--great communication and follow up.

We recently purchased a new Escalade from this dealership and the experience was second to none, from top to bottom. Dylan G., the sales rep is great to work with and highly recommended - he's prompt, responsive, transparent, and made the entire process painless and smooth; and Jesse in finance was also great to deal with and made the closing process efficient and effective. If you're looking for a straight shooter sales team/dealership (which are tough to find), I recommend Dutton in Riverside. read more

Dutton Motor Riverside needs to hire more mechanics. I thought it was extremely unreasonable for them to keep my vehicle for 6 days and not offer a rental car. I was ready to pay for the repair estimate, but I couldn't get past the extended repair time. I declined the repairs. read more

Didn't want to write this review because I got love for Dutton. This is where I bought my caddy. But I Always came here to get my oil changes never had an issue until my car was getting serviced and they ended up denting my car. They were going to get it fixed but I didn't want to leave my car for a couple days or even a month. Something else could've happened to it So I opted out of getting it done. I still love Dutton but the service department have to get it together. read more

I Came to get some repair done and was told my Arcadia was too old, 2007. mI also brought my 2008 Chevy truck in and was told they would wash it along with the repair and then told me it was too old to wash. I don't think I will ever return to this dealers place to get repairs. Bill Utter read more

Access: Very easy access off of the 91 fwy. Exit Adams head South to Auto Center Dr make a left and the dealership is on the left the Service Department is the 2nd driveway. I was coming in to the Service Department with somewhat of a negative view coming from working with other dealer service departments over the years. My Sierra Denali 2500HD crew cab needed some warranty work. Upon my arrival I was immediately greeted by Samantha (Sam) Jordan who I have to say treated me with the highest quality of customer care. She was very professional, personable, knowledgeable and caring. I was pleasantly surprised. During my entire time in working with Dutton Service Sam kept me updated and took excellent care of me making sure I was updated and educated on the progress of my repair project. I really can't say enough great things about my service experience and Dutton has definitely changed my view of using a dealer service department. I highly recommend you give Dutton Motor Company a try for your GMC & Buick repairs and be sure to ask for Sam! read more

Dutton Motor Company - Map Dutton Buick GMC 8201 Auto Dr. Riverside, CA - Car Dealers Near Me - Riverside, California

Celedonio, is a great sales person. Since the first point of contact he answer all my questions and gave me great customer service. The sales manager Malene was very friendly and straight to the point. I didn't have to haggle so much and got a great deal! Thanks Cele Make sure you guys ask for Cele! read more

I traded my Mercedes E350 for a newer model with more options at Dutton Motor Company. My salesman Javier sent me a walk around video before I got to the dealership and highlighted all the features of the vehicle. When I got there he offered me water, took me for a test drive, and answered all my questions thoroughly. The staff there were very friendly and the waiting area was clean and upscale. The sales manager Travis and the finance manager Therese were also very helpful and thorough in answering my questions. The whole team worked together to make my transaction seamless and smooth. I would definitely come back to this dealership and recommend it to my family members and friends. read more

Terrible customer Service Department. 2024 GMC Sierra with 7k miles. Sorry I asked them to advocate for their customer and fix my truck. Apparently asking the Service Department to do their job gets your future appointments "Cancelled". I'd love to know the reason for cancelling in writing but they declined. Standard practice I assume. I am left with a truck that isn't safe to operate, engine and braking issues, and they cancel on me the day of. Again nothing in writing for the reason. If your curious why I got banned. No yelling or pushing, no scene made, I asked for things in writing and they declined to answer further. I tried to record and they immediately shut down. Reached out to the GM David Craine for support, and was made to feel insignificant. Come today my appiontment from last week for critical issues cancelled and I'm banned from further service. No heads up nothing. I asked for them to coordinate another dealership or any assistance and again declined. Dutton would you like to answer? Why no accountability with a truck that's currently stranded and unsafe to drive? Why offer no solutions? Why am I left to deal with corporate myself? GMC Corporate can you offer some insight? Is it common practice for dealerships to leave their customers stranded? Overall terrible customer service and staff at Dutton Motir Comoany. read more

Your service center is horrible lost count of how many times I was lied to. Took over a year and countless phone calls to get the work done.

Took them 9 days (!) to even diagnose my vehicles problems. Then they hit me with a quote that was FOUR times what any other mechanic gave me. This company cares NOTHING for it's customers and is ready to fleece you at any opportunity. read more

I bought a used truck on 6/15/25. Truck was cosmetically in good shape. Took it for a test drive and ended up buying the truck. The truck had suffered an accident prior but they promised me they would take care of everything. I took the truck to get it repaired but they only repaired the front bumper but the other safety feature on the car they said they were not liable. The truck was under the Car Bravo warranty. I also took the truck for a ticking noise in the engine but they said it was not covered under the warranty even though I took the truck in for that and a couple of problems more before te warranty expired. Very disappointed in Tim Carney that even though I have communication and Dutton motors have all communication about these problems they refused to fix them. Sad to see a company like Dutton treat his customers like this. Looking for legal advice at the moment for resolution. Very disappointed. read more

We bought a Dodge Charger Daytona. It is fast. Plus it's EV. This is the 3rd vehicle my husband bought from Dutton. They're all so wonderful there. They really care about their customers read more

I bought a Cadillac here several years ago, and brought in my present Cadillac for an oil change when I was back in California with only 4 percent of oil life left in the car. A reservation was made four days in advance and honored; my car was quickly received and serviced; and for perhaps only the third time in my life the "complimentary" multipoint inspection revealed not one additional problem to be addressed, and no additional service or product was recommended. The estimated cost in writing for a synthetic oil change is all I had to pay, after also receiving a complimentary hand washing of my Cadillac XTS. I dealt with several different Dutton Motor Company employees, so the superior service I received in the Service Department appears to be company wide. Kudos to them and it! read more

After many days in the shop, round 2 , they said it was done. Picked it up but... Check engine light is still on and Found loose wires that should have been bundled or protected laying right on hot engine parts. Of course, now they want us to bring it back but after $2000.00 and weeks in the shop .. don't trust this place. Bought the vehicle new from them, Paid cash , and this is what we get? No thanks. Never again. Would not recommend Dutton for purchases or Service. read more