Really appreciate working with Brent and Sujan for the F150 Lightning Flash! My wife and I felt really taken care of at the dealership. They moved quickly and efficiently. And most importantly, they made sure the deal happened! Thanks again guys! read more

This is a bait and switch dealership! They will try and on add-on a bunch of useless aftermarket garbage after a price has been set. Their website specifically states "The price you see, is the price you pay" t! Thats a bunch of bull! They are in constant violation of California Vehicle Code 11713.1(e) by refusing to sell an advertised vehicle at the internet price, and I would bet they often violate the California CARS Act by making optional aftermarket add-ons mandatory to complete a purchase transaction. To be honest I wouldn't doubt that they are currently under investigation by the DMV investigative division. Stay away, unless you want to find out for yourself! To go further they also tried to sell me a vehicle that they said was CARFAX clean; however, when I ran it through "been-verified"it came back with a theft on record. Very, very Shady! I would definitely run multiple vin checks from different websites before ever even thinking of purchasing here. read more

See all

They don't even deserve the one star. UPDATE: What we thought was a quick and easy process turned out to be a nightmare, one that we are still dealing with 2-3 months later. 2 cars were sold to them. A check was received for the first one, and then a parking ticket not long after the car had already been with them for 2 months. Second car: sold them the car and no check yet nor have they paid off the financial services where the car was originally leased from causing a negative impact on my credit. Can't get anyone to call us back or give us any updates. Esmeralda initially started the process, whom handed it off to Natalie (who I hear transferred to another department), to Ali the manager of the business office saying he would follow up, no follow up has been made. I had to physically come in and speak with Mary who says "sorry we don't have a business dept, please call the poway office because that's the main location." These people are absolutely incompetent and crooks. Coming up on the 60 days and prior to getting a second ding on my report, and not being able to purchase property, they are messing with my business now. Take and get your cars somewhere else. read more

WARNING: Professional Thieves in Cheap Suits If you value your bank account or your sanity, do not set foot on this lot. These aren't car salesmen; they are predatory con artists who operate on a foundation of lies and calculated theft. I sat with a sales rep and gave a crystal-clear "NO" to their useless add-ons. Apparently, "no" is a foreign language to them. When the Finance Manager, Marvin, slithered back with the paperwork, he used every dirty trick in the book to hide the truth. Instead of showing me a final price, he tried to bury the costs in a "payment list," hoping I wouldn't notice he had packed $5,000 worth of junk options back into the deal. Marvin wasn't just selling; he was attempting to steal $5,000 right out of my pocket. It didn't stop there. He tried to bait-and-switch my financing, attempting to jack my interest rate from 9% to 11% just so he could pocket the kickback. This isn't a "negotiation"--it's a felony-level shakedown disguised as a car sale. They think you're too stupid to read the fine print. Prove them wrong by taking your business literally anywhere else. You've been warned: if you give them an inch, they will rob you blind. read more

I paid approximately $295 for a diagnostic evaluation, yet the information provided to me was no more detailed or helpful than what I was able to obtain independently at no cost through AutoZone. Based on the evaluation, I was presented with repair recommendations totaling nearly $9,000. Concerned about the scope and cost of the proposed repairs, I sought a second opinion from my independent mechanic. After inspecting the vehicle, my mechanic advised that the issue related to the particulate matter trap/filter could potentially be resolved by operating the vehicle under extended driving conditions, rather than proceeding immediately with the extensive repairs recommended by your dealership. This was especially frustrating because I previously paid for similar repairs in 2022 and now question whether those repairs were truly necessary or effective. BLUF.. don't go there, seek expert auto advice elsewhere and don't buy anything from Chrysler. Period! read more

I made an appt to see a truck through the phone. I drove 1.5 hrs there for them to tell me they actually don't have the truck Super unprofessional read more

I had a terrible experience from the beginning but I just want to share how it ended. After a month of negotiation, I purchased the vehicle and had it delivered to my home in Garden Grove. Communications had devolved to where I felt there might be enough enmity to spite me by harming the car. That said the car showed up with a broken seat. This seat would not lock in any position. It would flop and slide around while you drive. They drove the car from Norco to Garden Grove with the rear driverside captain's chair sliding forward and backwards. This is a Chrysler Van and they are a Chrysler dealership! I bought the van for my family and we couldn't drive it till it was fixed. Not only was I certain that they could not make things right, I was confident they would make things worse so I had it repaired locally at a cost of $800. I dont think the people that work there have the business's interests in mind. I think they might be trying to destroy it. read more

Do not come to Aaron dealers. Fraud Fraud Fruad all they do is scam you. I purchase what I thought was a new 2022 Jeep Grand Cherokee with extended warranty. An extra $10,000 on top of the purchase price. Came in for mechanical issues and they are saying it's not on file and doesn't come up. BS! As I mentioned I thought I purchased a new car. Tried to trade it in. The car history came back and another dealer said I bought it Use. I came to Aaron and their computer is also stating that. Stop and go somewhere else DO NOT COME TO AARON IN NORCO! read more

Aaron Chrysler Dodge Jeep Ram in Norco - Car Dealers Near Me - Norco, California

Every time if go to get my car serviced here, I feel like I walk out with additional services I didn't need. I understand the need to maintain your car but these guys charge $295 just to diagnose an incident and one diagnostic charge for one thing at a time so you can literally be paying for three things if you want them to check different things going on with your car. I don't trust that. Gone are the days where they just say hey I found this going on and don't want to fix it? I am better off taking my car elsewhere unfortunately. read more

I purchase a vehicle and have call left messages to have them return my call they never do there great about calling when you calling about a vehicle your interested in. read more

Bought a used Ford Lightning in November 2025 and the credit union that this dealership used for financing is not following the monthly payment amount in the signed contract. Have contacted the finance department manager Albert and the sales person Zein at this dealership multiple times with no reply because this error has dropped my credit score by over 100 points. Is this dealership still open? read more

Aaron Chrysler Dodge Jeep Ram in Norco - Car Dealers Near Me - Norco, California

I had a really great experience working with Richie Torres at Norco CDJR. Buying a car can be stressful, but he made the whole process feel easy and comfortable. He somehow made a Hellcat deal work for me when I honestly didn't think it would, and he gave me way more on my trade than I expected. He was patient, explained everything clearly, and never made me feel rushed or pressured. Most importantly, he was just genuinely kind and easy to work with. You can tell he actually cares about making sure you're happy and taken care of. If you're going to Norco CDJR, I'd definitely recommend asking for Richie. read more

Aaron Chrysler Dodge Jeep Ram in Norco - Hellcat Redeye - Car Dealers Near Me - Norco, California

Dishonest to the max! Spoke with current and past customers/employees. All are and were disappointed how business ethics are handled from initial contracts to repairs plus almost impossible to get call backs and updates. In person is often the only way for answers. read more

This review is for the service department, specifically Jose Cabrera. I took my SUV because the electric system completely shut down. I got the runaround as to what the problem was and he tried to upsell "issues" that 2 other mechanics said were unnecessary. My airbag light now comes on and I can't get a return call/email from Cabrera. I am now being bombarded by sales calls from the dealership. If you need service, stay away from this dealership read more

Spoke to a salesman by the name of Augustine, even though we didn't come to agreement on price, nonetheless he was very helpful, and knows the product. If you're looking for a good sales experience speak with Augustine. Anyways, don't just have a great day. Have an American day. read more

They had the Tesla we wanted, but we could not buy it because they imposed a mandatory $4K of BS "add-ons" that nobody wants and no one needs. They fully erased the IRS credit. Not sure why would anybody buy a car from these people, and I was not going to find out. We went elsewhere for our first Tesla. read more

Aaron Chrysler Dodge Jeep Ram in Norco - Their mandatory addons fully erased the IRS EV credit - Car Dealers Near Me - Norco, California

I left a review about a year ago for this place. I want nothing to do with this place but all of a sudden I get a text from someone names Ali asking for my input? Ignorant. I gave you my input now stop texting me. You didn't respond when I needed help with my jeep while it was in warranty, I had to drive all the way to Fontana jeep for help. That's ridiculous. read more

Always good service we bring our fleet here all the time they have donuts Harvey is always there when we need him

We had been dreading the car search for a while, but Brian Lima #Polycarsales completely changed that experience for us. After looking at multiple Wagoneers and visiting several dealerships, we were starting to feel like just another number--another sale. Brian Lima was different. He was honest, straightforward, and genuinely focused on helping us get the car we had wanted for years. He made the entire process quick, easy, and stress-free. If you're looking for someone who actually listens, keeps it real, and helps you drive away in the car you truly want, go see Brian Lima at Polycarsales. Highly recommend read more

I'm really disappointed in the lack of follow up from this dealership. I've been trying to get help with some issues on the vehicle I purchased, (new 2025 jeep grand Cherokee) and despite multiple attempts to reach out, no one ever responds to me in a timely manner. Just sending me your different people for assistance and no clear answer. I expected better customer service, especially after making such a major investment. It's frustrating to feel ignored when all I'm asking for is support with a car they sold me. I hope they see this and start taking better care of their customers after the sale. So now I have to pay out of pocket ($260) at a dealership closer to me for this alarm glitch that the car is having because they were supposed to disable it before they even gave me the keys to the car. read more

I've been casually exploring jeeps for a few months, and decided to take a look at a few here at CDJR of Norco while my girlfriend was getting her car serviced. To preface this, I am a regional sales manager in a different industry, and very apprehensive about dealing with the cliche dealer/salesman type. ADAN came out to meet us, and I could tell right away he was down to earth and wasn't going to BS us. I was straight up about my goals, wants, and budget and from that point he didn't once try and push me out of those intentions. We went through about 5-6 different options that fit my interests before I found the one. He was able to answer all my questions thoroughly and honestly, and I was intrigued enough to go inside and talk numbers. Adan did a great job moving numbers to get me to my budget range and agreed to take it to next step. When we transitioned to financing, Ravi took over. I was expecting the typical heavy upselling methods on extended warranties and add on's you'd typically see. To my surprise, at CDJR many of these "upsell" items are already included in the price. Ravi was very honest about warranties and coverages we didn't need based of my planned vehicle usage. The process was efficient and transparent. All in all, my experience at CDJR Norco was about as painless as shopping for a car could be. Never got pressured with the typical sales tactics you usually see at dealerships. Adan and Ravi were transparent, honest, and thorough in helping me find the perfect jeep at a great price without the typical car dealership hassle! read more

Aaron Chrysler Dodge Jeep Ram in Norco - Car Dealers Near Me - Norco, California

I had been pre-approved and was looking forward to working with this dealership. Due to my busy schedule, I hadn't been able to speak with anyone sooner and wanted to set aside adequate time, as this is a significant purchase and commitment. When I finally had the opportunity to call, my AirPod accidentally fell out of my ear, disconnecting the call. Shortly after, I received an unprofessional and rude message from Krystal, the Manager. I called back to explain and ask why such a message was necessary, and her response was, "I'm just calling it for what it is." This type of approach and tone is completely unacceptable--especially from someone in a managerial position. If this is the level of professionalism and leadership representing the dealership, I cannot recommend doing business here. read more

Aaron Chrysler Dodge Jeep Ram in Norco - Car Dealers Near Me - Norco, California

AVOID LIKE THE PLAGUE!!! Augie helped us with a ram 1500 we were looking at. We came to a deal on trade in and price of the truck and signed a credit authorization based on that agreement. The deal was changed on paper but Augie reassured us verbally he didn't and wouldn't run our credit until we came to an agreement (which we did not). Woke up today to a notice of a hard credit inquiry... manager didn't seem to care. Just "sorry, I can't do anything" And it's not just Augie! The entire staff / establishment including managers are as shady as it gets. read more

Great service friendly and fast! In and out good customer care and quality customer service Houston was very helpful! read more

Richard Torres and Luis were absolutely amazing! They were patient with me and I definitely appreciated that. Will recommend them to friends and family for sure read more

I went to buy a car at the last minute they did a bait & switch. There was an extra $1500 for a warranty. They insisted that I had to have so I walked. In California that's against the law they can't do that. read more

Aaron Chrysler Dodge Jeep Ram in Norco - Text - Car Dealers Near Me - Norco, California

Very pushy and Dishonest! Drove a long distance on what they promised on the phone. Everything was opposite!.... Ended up getting the Exact Jeep, only a 2026 for a cheaper price without all the extra charges! read more

The service team is amazing! Special shout out to Houston who is very responsive to questions and is upfront and honest about what's going on. Hands down this will be my service center of choice read more

Just updating my review, it is unfortunate that management won't care about customers, still having issues with the 1023 car. I had to cancel the appointments since they never have loaners or rental cars which is part of our contract. I was referred by dealer to contact the manufacture but the manufacture referred me back to the dealer. I won't recommend this place at all. read more

Aaron Chrysler Dodge Jeep Ram in Norco - Dealership - Car Dealers Near Me - Norco, California

My wife and I came to purchase our 4th Jeep today. We purchased a new Rubicon. Beautiful car...and my wife is very happy with the purchase. Marcos & Ritchie were our sales team and were great. We look forward to new adventures with it. read more

Called the dealership to make a service appointment and spoke to Pam. I asked Pam if I can bring it in tomorrow because my car won't start. I thought she was a recording because she sounded like it but she could've been a real person. Anyways, she confirms my name and asks for my make and model. Then proceeds to say available times on Monday. I asked again if I can bring it in tomorrow because not having a car is inconvenient especially when having to go to work on Monday. She says earliest she has is Monday. Fine - I scheduled for Monday at 7:30am. Received a confirmation text and hung up. Called another Jeep dealership and they were able to get me in tomorrow. I call this dealership back, spoke to Pam again, and mentioned that I had just spoke to her about scheduling an appt for Monday at 7:30am. She confirms my name and proceeds to say that I don't have a scheduled service appt in the system. Then she tries to transfer me to the service dept. I stop her and say...I just spoke to you less than 10 min ago and scheduled an appt for Monday at 7:30am and it's not there? She says no, she doesn't have a scheduled appt for me in the system. She proceeds to say she's going to transfer me to the service dept. I let her transfer me, then I hung up. Why stay on the line if I don't have an appt in your system to cancel? I literally had my jaw drop. I was so confused to how this experience went so wrong. Never calling this place again. read more

Avoid this service center if you value your time or your vehicle. We brought our truck in for a diagnostic appointment in October, and it took 3.5 months to get it back. The communication from our advisor, Michelle, was non-existent; I had to call constantly for updates because she never reached out. After waiting over a month for a backordered part, we picked up the truck only for it to start blowing white smoke within five minutes of leaving the lot and our coolant light came on. When we returned immediately, we were told it "just needed to warm up" - a clear brush-off for a serious issue. Oh and their scanner wasn't picking anything up so literally zero answers. Few days pass and we hear nothing, so again, I have to call to see what's going on with our truck. They kept the truck for several more months, claiming a "new" issue appeared that they somehow missed during the first 30+ days they had it. To top it off, they actually tried to charge us a second warranty deductible for their own failure to fix the vehicle the first time. Save yourself the headache and go elsewhere. There's zero communication here and their technicians obviously don't thoroughly test drive and diagnose vehicles before sending back to you. read more

We started our journey interested in 2 trucks: 1 was listed as being at the Norco location and the other was listed as being at Escondido. We first inquired via chat about the one at the Norco location and were connected via text to someone named Myra who said that she would update us "in a few." 15 hours later we still hadn't heard from her so we sent a follow up text and were told that the truck was being reconditioned and couldn't be seen, so at that point we turned our attention to the Escondido listing. We clicked on the "Call" button on the Escondido listing which resulted in a call being placed to an 888 number. When we got a salesperson on the other line we gave them the stock # and were told that the truck was available for viewing so we set off on our drive down to Escondido which is over 1.5 hours away. When we were 5 minutes from the exit we received a text message from Myra saying that the truck was being reconditioned and couldn't be viewed. We thought that maybe she confused the truck in Escondido with the truck in Norco so we clarified that we were interested in 2 trucks and were on our way to see the one in Escondido, not the one we spoke to her about in Norco. She then responded that both were being reconditioned and were offsite and neither could be seen. This was obviously super annoying since we were so cl Upon arriving at the dealership we were greeted by a very helpful and enthusiastic salesperson named Lala. We asked her about the truck and she set off trying to figure out where it was using her tracker. She couldn't locate it using the tracker so she tried to find the keys and paperwork and came up empty. She was super diligent and determined to figure things out for us so she continued to investigate and after some time she found that the truck was actually at the Norco location, not at Escondido as it said on the Aaron website. So not only was the truck not where it was listed on their own website, it wasn't available to be seen even though we were assured on the phone that it was indeed available for viewing. We drove over 230 miles and wasted many hours between Aaron's 3 dealerships in Escondido, Norco and Lake Elsinore and didn't get to see either truck due to miscommunications, sloppy internet advertising and blatant lies. The only bright spot and the only reason we even considered doing business with an Aaron dealer was Lala at the Escondido location. She is one of those rare gems that truly believes in customer service and she went above and beyond trying to make this right. read more

Zero stars . DO NOT BUY A CAR FROM HERE!!! Ruuuun. They lie and manipulate about their internet price and try to sell you a dealership package. If you walk away from the deal they will chase you off the lot hahaha. This place is a joke on how they handle business! Scammers!!! read more

Aaron Chrysler Dodge Jeep Ram in Norco - Car Dealers Near Me - Norco, California

See all

My experience today was amazing! Richie and JB made sure to take care of me getting a great deal. I drove from Norwalk and I can guarantee the drive is worth the experience. Very humbling and trustworthy people. read more

Excellent experience with salesman, Ritche was on it and made the buying experience fun and easy!

This is the most unprofessional car dealership I have ever bought a car from! Do not buy a car from any of their dealerships, you will regret it. We should have walked out when we overheard several sales associates discussing the customers that they were working with like they were cash cows. While we were working with our sales associate we witnessed a salesman get reprimanded for his language and conduct towards a potential customer. Another female associate was overheard talking rudely about the customer she was working with and was almost shaming the guy into buying a vehicle. Unfortunately, we would have several phone encounters with her later, we were lied to, brushed off, never transferred to a manager or anyone who could assist us with our issue, hung up on and put on perpetual hold and constantly told that the manager would call us back when they were available. So the purpose of this post is to inform others about the inner workings of this dealership, they are literally the reason why people don't trust car salespeople. We purchased a Dodge Ram 1500 from them in November of 2025, and we still do not have plates/tags/registration as of April 14, 2026. We've called multiple times and each time we're given the runaround. When we called and asked to speak with a manager we were told that they were not available or were currently working with other customers and would call us back. When we were able to connect with the finance department we were told "Oh you should receive them in about 2 weeks." It's been 6 months! We had been patient, believing that it would be taken care of accordingly. Until today, after contacting the DMV we were told that the dealership still owed $4251in DMV fees and that is why we have not received the plates/tags/registration. Upset by this naturally we contacted the dealership again, and asked to speak with a manager like we had done so many times before. The female associate we spoke with assured us that all of the fees had been paid and that we should be receiving our plates/tags/registration in the next couple of weeks. When we explained that we had spoken with the DMV and were informed that there was a remaining balance of $4251still owed, we were rudely told that the dealership had paid all of the fees that they were responsible for paying. When I responded that I wanted to speak to manager again as I was not going to be responsible for the remaining balance of $4251 owed to the DMV, I was told to "stop yelling at her", and she then stated that she "couldn't deal with this right now". Which begs the question why don't you send me to the manager that I asked to speak in the first place? Since you clearly can't help me, won't help me and you're not my original salesperson, perhaps transfer me to someone who can deal with this! Still have not heard from our original salesman, nor has the manager contacted us, still have a balance owed to the DMV of $4251, and still have not received our plates/tags/registration, and our situation has still not been resolved. Worst experience ever! read more

Amazing customer service. Jose did an amazing job. Thank you for taking care of my baby.

Let's be honest -- nobody wakes up excited about spending the day at a car dealership. And most of us have had at least one run-in with the stereotypical "shady car salesman." Well, let me just say this: Zein, Marcos, and Ravi flipped that script! From the moment we arrived, Zein was professional, respectful, and welcoming. He greeted us in the lot with such a kind demeanor, took us for a test drive, and patiently answered every question we had. He carried himself with confidence and care throughout the process. Zein went above and beyond for us, and we are so grateful for his help. Marcos worked hard to meet us in the middle and made sure we drove away in the fully-loaded 2025 Ram we wanted, at the price we wanted to pay. He was knowledgeable, honest and fair - qualities you least expect to come across at a dealership. When it came time to wrap everything up, Ravi was fantastic. He worked the numbers, walked us through the details step by step and answered all our questions (yes, we ask a lot of questions!) Ravi made sure we felt comfortable and confident in the deal and we are most grateful for his patience, understanding and expertise. Together, these gents were the dream team. Professional, fair, and respectful from start to finish. They turned what could've been a long, stressful dealership day into a genuinely positive experience. We couldn't be happier with our truck or the service we received. If you're in the market for a new vehicle, do yourself a favor and ask for these gentlemen - you'll be happy you did! read more

I wish I could give ZERO stars!!! BEWARE!!! By no means, NEVER, EVER EVER EVER EVER, sell your car to the place! So unprofessional and honestly just a crappy business to deal with. I sold them my car 02/16/26....after 3 weeks of waiting I decided to call, only to get the runaround. Another week went by and still nothing. I tried getting a phone number to the general manager or district manager or owner and they wouldn't give me any information; so there was nobody higher I could speak with. All they were "allowed" to give me was the email to the general manager, which I emailed threatening legal action if I didn't receive payment ASAP. As of today, 4/9/26, a check was finally cut and given to me for the remaining balance on the car I sold! Almost 2 MONTHS!!! If you value your time and money, don't SELL or even BUY from this place! read more