Extremely Disappointed - Ongoing Damage and Zero Accountability
I've been a loyal Mazda customer since 2019 and have always received excellent service at other Mazda dealerships -- until I came to CardinaleWay Mazda in Corona.
All of this started on September 22, 2025. What should have been a simple oil change turned into a nightmare of poor service, new damage to my vehicle, and complete lack of follow-up.
After my first visit, my car came back with a large scratch on the rear passenger door and white spots on the headlights (which I initially assumed were from a bad wash, so I didn't bring it up at that time, once home i discovered all this dots splashed under the hood and would not come off with water and soap). The manager, Christina, initially agreed to repair the scratch, but communication has not been the best-- she never called back when promised.
I dropped off the car September 24th 10:24AM.
I went back to pick up my car September 27th at 1:00pm.
When I finally picked up my car, although the first scratch had been repaired, new damage appeared on the driver's door, along with paint issues on the trunk and passenger side.
I documented everything with photos and videos, yet when I brought this to the manager's attention, she implied I wasn't being truthful, despite clear evidence. She told me she found it "hard to believe all these things happened here," even though similar complaints exist in their own Google reviews (such as one from Thy Nguyen about vehicle damage six months ago).
In my frustration, and not wanting to go back to this place, I tried using a pen that Mazda sales with paint color that matches your car, but unfortunately for me this did not fix the problem.
On Monday, October 6, Christina told me the director would be in that week and she'd call me by Wednesday. That call never came.
When I called again today, she said they would only "patch it up" because the director did not authorize a proper fix. She was rude and impatient, even though I am the customer dealing with repeated dealership-caused damage. She insisted their touch-up person was "a professional," so I gave them one last chance. I brought my car in -- and all they did was dab three small dots of paint over the damage. That was the extent of their "repair."
To give an idea of the lack of service quality, when I first arrived for service, there was no greeting or introduction from the service representative (Austin -- I only learned his name later when the manager mentioned it). At every other Mazda dealership I've visited, I'm greeted professionally, they use protective mats and seat covers, and they take care to respect the customer and their vehicle. None of that happens here.
I've wasted hours returning to this dealership, calling for updates that never come, and dealing with ongoing negligence and dismissive attitudes.
CardinaleWay Mazda's lack of accountability and customer service is deeply disappointing and does not reflect the Mazda brand I've come to trust. I truly hope Mazda Corporate takes note, as this dealership has seriously damaged its reputation.
(In the pictures, you can't see the initial damage to the rear passenger door, the white dots, and the last pictures you can see the car with no damage, then the chips to the driver door, date, time, location of pictures, then how they try to patch it up, you can see the wet droplets of paint, and then how it looks after it's dry that is not acceptable.) read more