We ordered our new Lexus NX 350h to our specifications in September. It arrived sooner than expected! We picked it up on Christmas Eve, Dec 24th. The process was amazing! We love our salesperson Luis Ramirez. And the guy that took care of us in finance, Raphael was the best! Everything was very smooth. Would highly recommend Lexus of Riverside! read more

This dealer is a very nice dealer. Updated, clean, modern. Offers decent coffee machines and snacks. Michael and Raf were the one that my family went thru to purchase a NX350h.They were able to match another dealer price, saves me a drive. Michael was nice, tried to make it quick and easy as possible. Raf was quicky and fun, got thru fiance with no trouble at all. After all that, the problem started. We noticed various stickers around the car that should have been removed thru detail, tells me that they did not spend as much time of the vehicle. We also noticed that there were white specks on the good, most likely from the delivery film for transport. They offered to detail again the next day. No big deal right? I bought the vehicle back the next day after nearly 2 hours of traffic, all just for them spend 1hr and a half to clean only the hood, even though I was promised verbally a total re-detail. Whatever, did not want to deal with it any longer, so I went home. The vehicle was parked in the garage for 2 days, tonight I opened the garage to get something, then I noticed that there were scratches on the Hood, in the area the white specks were. I only saw it because the light from the garage opener hit it just right. Really really frustrating. read more

Lexus of Riverside - Scratches on the hood, visible in certain angle. Bad photo* - Car Dealers Near Me - Riverside, California

I had a very upsetting experience at Lexus of Riverside when I brought my car in for repairs. The service consultant, Jerome Porter, was extremely rude, dismissive, and unprofessional from the start. Instead of focusing on the issues with my vehicle, he questioned me about where I got the car in a way that felt unnecessary and inappropriate. The tone and manner of the interaction made me feel singled out and judged rather than helped. As the interaction continued, it became increasingly uncomfortable, and I left feeling disrespected and unwelcome. The experience gave me the impression that I was not being treated fairly, and it raised serious concerns for me about bias and how customers are treated at this dealership. Customer service should be respectful and focused on solving problems--not making customers feel questioned or judged. I would not recommend this location based on my experience. read more

This dealership truly knows how to take care of its customers. I had the pleasure of working with Eric Zhang in the sales department, and the entire experience was exceptional from start to finish. From our very first phone call to the courtesy delivery of my new vehicle to my home, everything felt like a true white-glove experience. I highly recommend this dealership to anyone in the market for a vehicle -- and be sure to ask for Eric! read more

Lexus of Riverside - 2026 Lexus IS350 F-Sport Design - Car Dealers Near Me - Riverside, California

Big thank you to Frank and Rap for such a quick and smooth buying experience. We arrived at last minute's notice and were immediately asked if we had been helped or had any questions about the buying process. Both were very kind and made the experience memorable. Now a proud owner of the new IS 350, all thanks to Lexus of Riverside! read more

Lexus of Riverside - Car Dealers Near Me - Riverside, California

Was in market for a Lexus UX300H, I reached out to over 5 different Lexus dealerships throughout Southern California & all of them wanted ridiculous down payments to get the payments we were looking for. Luckily i submitted an online request with Lexus of Riverside. I was contacted by sales Rep Gabriel De Leon, I told him exactly what we were looking for and what payments, within 10 minutes he spoke with his manager and said they can make the deal work! We showed up following day car was out front, we test drove signed documents with an amazing finance rep & was on our way! We had one of the best car buying experience dealing with Gabriel and the rest of his Team members at Lexus of Riverside, they listened were not pushy and aggressive! Highly recommend! read more

Lexus of Riverside - Car Dealers Near Me - Riverside, California

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Service staff is very friendly and knowledgeable. While you wait they offer coffee and refreshments. The vibe inside is great. read more

Lexus of Riverside - Car Dealers Near Me - Riverside, California

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Me and my Mom came into Lexus of Riverside to see if we can trade in cars. Sam preferred us to get new ones instead of used. We had a mindset coming in with what we wanted our monthly payment to be and Sam did whatever he could to do that and we came out with 2 brand new Lexus IS350!! All thanks to Sam read more

I purchased my third Lexus today at Lexus of Riverside and I couldn't be happier. Our salesman, Hadi, worked tirelessly to find the car we wanted and to get the best deal possible. He never pressured us and was the perfect salesman for us. Hadi stayed with us the whole time, providing refreshments and keeping us informed as to estimated wait to talk to the Finance representative, Raphael, who was also very upbeat and careful to explain every charge and form we were signing. Finally after the purchase was made, Hadi took the time to teach us everything we needed to know with regard to the super advanced technology. The sales manager, Danny, also worked with us to secure a wonderful price. I highly recommend this dealership and the people with whom we worked. read more

Lexus of Riverside - 2026 Lexus RX 350 P - Car Dealers Near Me - Riverside, California

Tony at Lexus of Riverside was excellent. He handled my intake and payment smoothly and stayed calm and professional the whole time. I had my children with me and we waited a long time for a loaner, but he kept checking on us and made sure we were okay. He got the job done and made the experience much easier. Ask for Tony. I give him an A+! read more

Harry is great to deal with he's professional straightforward and has a good sense of humor, made my purchase enjoyable also "kudos" to the managers and the new finance system overall my auto transaction was quick easy and pleasant. read more

Hadi was great, my previous experience was horrible. I did try and all online pricing. I stated my offer and they accepted it. I like to shop and I was in and out in 45 minutes. They treated my daughter and I great. Hadi was awesome. A good experience. read more

Lexus of Riverside - Thanks Hadi - Car Dealers Near Me - Riverside, California

I was really happy with Lexus of Riverside. My salesman Sam was great to deal with, he was friendly and very informative, answered every question and was very helpful. The whole buying process was fast and efficient. Looking forward to the service at this dealership in the future. read more

Show me the msrp twice. Little discussion about monthly and trade in. Finally interested to proceed he suddenly said his manager said he must add $5k above the mrsp. So I bought it from another Lexus read more

I'm sharing my experience so others can be cautious when purchasing a vehicle or warranty at Lexus of Riverside. I came in as a loyal customer who trusted this dealership. When I was buying the car, they had no problem staying in constant communication, answering every call, and making the process smooth. But the moment I had an issue with the warranty they sold me, everything changed. I was given the runaround, inconsistent information, and very little effort from them to make the situation right. It felt extremely disappointing and honestly, deceptive. Instead of taking accountability for the miscommunication on their end, I was left feeling ignored and unsupported. I want others to be aware, be very careful, ask detailed questions, and make sure everything is fully transparent before signing anything. My experience has made me feel that this dealership does not show the same level of care once the sale is complete. I would not trust this dealership again, and I strongly recommend being cautious if you choose to do business with them. I would definitely recommend going to Crown Lexus of Ontario instead . read more

I originally purchased a brand new 2025 Lexus is350 from them earlier in March through the Costco auto program and everything was smooth and they were friendly and helpful. The car was beautiful and in perfect shape, as a brand new car should be . I loved the car so much I wanted to upgrade, So I went for a IS500. I called several Lexus dealerships and there were 3 in stock within a 100 mile radius and they had 1 of them(with the highest markup of $20-30k). I liked both the exterior and interior combo so I went to Lexus Riverside to check it out. Also hoping that I'm a returning customer and going with a trade in, I would get some type of deal. Well no deal and nearly full markup, but I wanted the car so I went through with it anyways. I guess there are no benefits of being a returning customer. Will not be returning for future business. However, being an already pricey car on top of that crazy markup, you would think they would check the car thoroughly. Well the car came with several scuffs/scratches on the hood and front fender, as if it was wiped down dusty. Even the Protective clear coat film in the front has tiny debris underneath. It's also my fault for not checking the car better myself, I just expected better from Lexus. I did contact them right away and brought the car in the next day and they looked at it. They were helpful and offered me to clay bar it on the spot but it was a 2-3 hour project. It being the Holidays, I wasn't able to do it that day or even that week. I will be going Monday the 29th and will be giving an update. However I am nervous of them working on my vehicle at this point . It's all been an inconvenience and disappointment. So far it is not looking like a December to remember. read more

Lexus of Riverside - Scuffs and scratches - Car Dealers Near Me - Riverside, California

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I had one of the most frustrating car-buying experiences ever at Lexus of Riverside. I scheduled a test drive, drove all the way out there in the pouring rain, loved the car, and was ready to buy, until they suddenly added a dealer markup that was never mentioned beforehand. After trying to negotiate (and hearing the usual "someone else is coming Tuesday to buy it" pressure tactics), we walked. The next day they called and said they'd sell it at MSRP plus standard taxes. Great -- or so I thought. I called the salesman, confirmed I'd be there at 7 pm to purchase. The salesman (who was actually fantastic) called back and asked about financing, so I told him we planned to use our own credit union at 4.84% unless they could beat it. Then comes the kicker: the manager refused to sell the car unless we financed through Lexus Financial at around 7%. So we didn't go. It's now been a week and the car is STILL sitting there, meaning all the pressure tactics and "someone else is buying it" lines were exactly what they seemed: games. Really disappointing and a complete waste of time. I would not recommend this dealership to anyone looking for a straightforward, honest buying experience. read more

I needed to replace my high miled MDX. I fell in I needed to replace my high miled MDX. I fell in love with the new GX 550. Lexus if Riverside had the exact model and color I was looking for a Overtrail+ in Incognito. My only issue was the 10k dealer markup! We ended up negotiating down to 8k but after the purchase which was thankfully less than 2 hours to get out we noticed they did charge the 10k! Not very happy but I needed a reliable car to drive around my special needs son and not break down. read more

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Purchased my car from from here 10/08/25 Thank you: Elva & Dominic for the straightforward and easy process Consolidated points that I appreciated: - easy to work with, responsive - no upselling and no pressure - kept me updated on vehicle status (was in transit) - helped me with discount offerings - trade in value of my existing car was honored (carmax, etc) - final paperwork signing (finance person - sorry forgot his name) appreciated he didn't upsell me or try to convince me for gap insurance and etc. read more

I recently made the mistake of buying a used car at night, which didn't allow me to see the paint defect that this dealership applied. I don't know who the hell thought it was a great idea to spray paint a chipped section of the bumper is better than just leaving i but that's what they decided to do right before purchasing then proceeded to park it in a manner that made it unnoticeable. In the photos you can see the pictures of the car the salesman sent of it in "detail" and the after of it at the dealership and up close. This isn't acceptable and it's shameful that a business would do that to an otherwise fine car. I don't recommend that anyone does business with these people if they're willing to go to such lengths to cover minor damage. Stay away and don't be like me! Just looked at it in the sunlight, they actually sanded it down and ruined the bumper which only needed some touch up paint. read more

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I dealt with three different Costco dealerships to find exactly the RX350 Premium I wanted after a bad experience with one of the dealerships. George King at Lexus of Riverside reached out to me, and, from the beginning, was honest and offered the best purchase price with exactly the car I wanted. I appreciated his integrity, so I chose to do business with him. Although the car was not at their dealership, we kept in touch to make it work with my busy schedule as I live an hour away. The process was easy, and George helped me set up a few basics read more

Excellent cars, awesome service, good offers, wonderful buying experience. Thank you Waris. Always the best. read more

Lexus of Riverside - Got my new 2025 IS 350 F, happy. - Car Dealers Near Me - Riverside, California

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This experience was a mixed bag. The purchase of a NX450h plug in hybrid was very good, with them finding one in Newport Beach and them sending driver to pick it up for us. The beat the price asked for by another dealer and the purchase experience was very easy and good. The only disappointing part of the experience was the trade in. The really low-balled us on a low mileage RAV4 that we wanted to trade, so we wound up going with Carvana for the this transaction. I recommend that you get your trade in evaluated, and go with CarMax or Carvana, if they try to low ball you on yours. read more

Everyone was attentive and willing to answer our questions. I highly recommend, Lexus of Riverside when purchasing a Lexus model.

This place is not like any other, they made buying a car not only easy... but never once did I feel pushed, and the communication from the first time I spoke to them was beyond any other dealer. I just purchased a 2026 GX550, I had been working with at least 6 other dealers as these cars are impossible to come by (I wanted white with dark interior) I have been lied to and failed by multiple dealers and told everything under the sun, u til SAME from Lexus riverside reached out to me. The moment I spoke to him he gave me a reassuring feeling and like I had known him my whole life. He listened, acknowledged and catered to my exact wants I was looking for in my car. He was prompt and so nice, and he secured MY CAR that no other dealer seemed to be able to do. He came in on his day off to meet us, was so thorough when going over every detail of the car, and made sure we were 100% satisfied! This place earned my business for life! We worked with Felipe for finance and he was great too, every single employee greeted us, smiled and did everything with class. I am forever grateful for Sam reaching out and making my dreams come true. I am now a proud owner of a new GX550 due to Sam's Due diligence and support in his customers. Thank you Lexus of Riverside, you guys are top notch and forever grateful for your help. SAM, you da man and wish you nothing but blessings and lots of business in 2026, go see him if in the market for a car, he is the best!!!!! read more

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My sales rep was really cool. The staff is nice. The service side sucks. They're trying to charge for stuff you didn't ask to be charged for without telling you that it cost extra so Be Aware !!!!!! make sure you ask is this included or do I have to pay for it because apparently They will tell you everything they will service so if you go for an oil change, make sure you only get charged for an oil change and they don't add 100 other things on there without asking you first read more

I recently had the joy of purchasing my first luxury car, and as many know a purchase like that is quite nerve wracking and exciting all in one. While i have to admit i have had less than ideal experiences, and a bit of a wall up going in, to my surprise i was very quick to soften up and let it down. Mr. Sam Ali in particular is an AMAZING associate to have worked with through this process and i cannot be more grateful. He is incredibly kind and respectful, his integrity and intelligence truly elevated our entire experience. Accompanied by the swiftness and kindness of both Sam and Lisa from finance, it is easy and safe to say they are excellent representation of Lexus Riverside. read more

WARNING: PREDATORY PRACTICES - THEY PREY ON CUSTOMERS (1 star) DO NOT TRUST LEXUS OF RIVERSIDE - THEY WILL MANIPULATE YOU I am a senior citizen who has owned and leased multiple vehicles over the years. I know how car transactions are supposed to work. What happened to me at Lexus of Riverside was NOT a normal leasing experience--it was deliberate manipulation and deception. Waris Sadat and Ricardo Guevara (Sales & Leasing Consultants) completely took advantage of me: I came in wanting a specific vehicle. They pressured and manipulated me into leasing a completely different car that was sitting on their lot. They deliberately rushed through the paperwork without properly explaining the lease terms. I thought I was signing a 3-year lease. When I got home and read the fine print, I discovered they had locked me into a 5-YEAR LEASE. I was horrified. When I called immediately to fix this, they coldly told me "nothing could be done." I reached out to management multiple times for help. NO ONE EVER CALLED ME BACK. They completely ignored me once they had my signature. This is textbook predatory behavior. They saw an opportunity to take advantage of me, and they did. The entire staff enabled this--from the salespeople to management who refused to return my calls. If they did this to me, they WILL do it to you or someone you love. Save yourself the stress, money, and heartbreak. Go to ANY other dealership. Lexus of Riverside has proven they care more about making a sale than treating customers--especially seniors--with honesty and respect. You have been warned. read more

Our salesman, Eric Z, was very courteous and knowledgeable. He even helped with the surprise purchase of the car for my wife - allowed us to use a bow overnight and kept the secret safe! The wait for the contracts guy was almost two hours, but other than that, the purchase experience of our RX350h was very good ... and the car is beautiful! read more

是的，这是一个神奇的经历。也是我们家庭重要的一天。感谢上帝我们选择了Lexus 。整个团队给了我们无微不至的服务。Eric 张、还有一个工作人员十分抱歉我忘记了他的名字。他全程帮助我们查看车辆的库存也安排了一条非常舒服的试驾线路。最后办理手续的时候我们也遇到了Lisa女士。她的每一项细致的工作都让我们感觉到像家人一样被呵护。总之，我们一家人经历了很开心的一天。下次再选择的话仍然是Lexus。重要的是滨河店。 read more

It was time to replace my 2009 Acura TSX. After some extensive car shopping, and having wanted a Lexus for a long time, I knew my search was over. Having test driven the IS300 and the IS350 a couple different times at our local dealer, I settled on the IS350. The car had to be a black exterior, since my son, Derek (CCAD) is going to be applying a Color Shift PPF (paint protection film) to the exterior. It was important for the interior to be black as well to flow with the color film. unfortunately, our local dealer didn't have that color combination. My son immediately did a search and located 2 Lexus dealers 1 1/2 to 2 hrs. north of our home. Eric at Lexus Riverside was polite, had great communication, and easy to work with over the phone. The sales team (Eric and Marcos) were willing to stay late to accommodate us. Marcos greeted us in a professional and welcoming manner and had our car out front for our convenience. After showing the car to us, we went inside to their temporary trailer for the paperwork, as their showroom was under a big makeover. Marcos made the transaction easy and a pleasant car buying opportunity experience. Eric and Marcos truly made us feel like a valued customer. After we completed the transaction, though it was past their working hours, Marcos took his own time and went over every button in the car to ensure I was familiar with the high tech dashboard. Being an old school person, he was very patient with me. Before he said good bye he personally gave me a phone charging cord for my new car to ensure a safe ride home. A very thoughtful and appreciated kind gesture on his part. If ever I am in the market for a Lexus, I know where I will be shopping. Thank you Eric and Marcos for making this a wonderful car shopping experience. read more

Lexus of Riverside - Car Dealers Near Me - Riverside, California

Costco auto program assigned me to Lexus of Riverside. Gabriel is my contact. He helped me to find what I want. When I arrive, he spent a lot of time to show me all the new features and functions, helped me to setup APP and CarPlay as well. Finance process is very straightforward without any pushing purchases. It is my best car buying experience: 1.5 hr learn/setup; 0.5 hr finance process and 0.5 hr final waiting for new car clean up (take off window sticker, washing, etc.). The whole teams are very nice and friendly. read more

Please. Please. Don't waste your time with other Lexus Dealerships like Newport, South Bay, Crown, and Westminster. I spent a month talking to 5+ salesman until i got in contact with Frank and Felipe at Lexus of Riverside and he was able to work miracles for me! Now i'm leaving with my dream car with all the packages I wanted with a great out the door price. Frank and Felipe are your guys to go to!! read more

I recently brought our vehicle in for service and clearly instructed the service advisor not to wash the car. I explained that it had been professionally polished, had a full front clear bra installed, and was treated with a ceramic coating. Despite this, when my wife picked up the vehicle, it was evident the car had been washed and now had visible scratches and swirl marks throughout the finish. When I addressed the issue with the advisor, he asked me to bring the vehicle back so their detailer could attempt to correct the damage. Unfortunately, the detailing was not done properly, and the swirl marks remained. I then spoke with the Director, Donald Churchill, who offered a $400 service credit as compensation. I declined and requested that the dealership instead cover the cost of having the vehicle properly detailed by the original detailer who had worked on it. The following day, I called back to discuss the matter further, and Donald was dismissive and rude. I would caution others against trusting this dealership with your vehicle, especially when clear instructions--such as "Do Not Wash" written on the service paperwork by the advisor--are disregarded. It was clear that they knew they made a mistake. I let them try to correct the issue however they failed and simply would not take responsibility for damaging our car. read more

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Purchased my car from here on 12/4/2025 from the Sam Club True Care program. The salesman delivered to my house, providing very good service. Ricardo is my salesman. read more

I had a really disappointing experience at this Lexus location. A couple months ago, I met with someone named Michael. We didn't fully agree on a deal at the time, but he understood my needs, so I left thinking we might revisit it later. Two months go by and I suddenly get a text from Lexus saying, "Hey, it's Michael, are you still interested in that car?" We talked, made a deal, and I even told my dad we were heading to Lexus. He loved the car and was excited. Then this morning, when I called to confirm everything, they suddenly tell me, "Oh, it wasn't actually Michael texting you -- it was my colleague. He didn't know what we discussed." So why are they messaging me pretending to be someone they're not? Why make a deal with me under the wrong name? That's unprofessional and misleading. Because of this experience, I wouldn't go back to this location again. read more

I am submitting this review based on our contact with Azmat Pervez, a sales and leasing consultant at the dealership. My wife and I stopped in and after several minutes were contacted by Azmat. We are Arizona residents and were looking for an all-wheel drive gas powered RX 350. Azmat did not have any of those vehicles in stock and advised us that the dealership does not sell to out of state residents. Although Azmat knew that we would not be buying a vehicle, he invited us inside the dealership and spent the next 45 minutes or so showing us the different trim levels, available colors, and a lot of other information to include pricing. If you are looking to purchase a vehicle from this dealer, you would definitely benefit yourself by working with Azmat. Azmat is personable, honest, and very knowledgeable. Most importantly, he truly cares about people, is not high pressure and is very easy going. He is definitely not your typical salesperson. It was a pleasure meeting and dealing with this gentleman. read more

there was no pressure sale; the sales representative Waris Sadat was so nice and easy to work with ( gave us an extra Lexus umbrella and multiple charger) Felipe from the finance department was so easy too and did not pressure us to buy any of the extra services. I recommend this dealership and particularly those people I mentioned above H. Sanchez read more

Recently bought my new to me NX350h . Eric the salesman helped me out and he was professional and easy to work with. They made the process to buy with a trade in seamless. Thank you Eric and Lexus of Riverside read more

They are very helpful and kind and the salesman was very knowledgeable and helpful. We were very happy about the service. Thank you so much