From purchase to having it serviced, Acura has been great. Dennis helped me with my purchase, totally took care of me and my husband, he made it as fast and seamless as possible. Brandon and Garet in the Service department have been exceptionally helpful and anytime I need to have something looked at or just have questions they are so quick to respond and answer. Hector helped me when I had to pick up my car a little late, and he made sure that everything that was done was explained to me and that if I had any questions he was here to help me. My car was also sparkly clean like it was brand new, just like the day I bought it! read more

Today July 17 I have app at the Acura Spring Riverside for service. Brendon, always been helpful, taking care, I got there, but also he told me it was a recall, he was taking care of everything if need it. Is amazing went they take pride there job don't have to worry about anything. Also the GM Chris and sales Paolo stop by and say hello, is nice see them. Thank you so much Service Department Brandon For taking care of me. Ruben read more

After Trading my Car into Spreen, They left my Plates on and employee drove the tool roads of Orange county over 25 times racking up violations. I contacted them and they told me to straighten this out with the tool companies. When I demanded them to remove my plates, they told me they owned the plates as they were part of the car. I have had to spend valuable time corresponding with both this dealership and tool companies to remove these ongoing issues. They just don't give a damn about how much ZZI was inconvenienced by their lack of customer concern after the sales. If you do. trade with Spreen, TAKE YOUR PLATES read more

Recently purchased a used 2020 RAV4 from Phillip and the team at Spreen Acura and could not have been better! No BS sales tactics or unneeded add ons just honest transparent sales people read more

Spreen Acura - Car Dealers Near Me - Riverside, California

Service and sales have been very good. I've been a customer since 2004. Robert in customer service has one of the best attitudes and delivers and exceptional customer experience! read more

Garet Cunningham from Services was extremely helpful even around the Hollidays to get me a part that I needed replaced!

I went from Acura to Ford and returned to Spreen Acura for their customer service. I always brag about their service but I can't this time. 1. Car has had the same ongoing issue and still can't be resolved - Apple Car Play won't connect. I was told to buy a new iPhone and I did and issue still not resolved. That was an expensive fix on my end for it not to work and resolve the issue. Still not fixed! 2. I've been on a loaner/courtesy car list for over 3 -5 months meanwhile my warranty etc. has time passing and now I'm worried it's not going to be covered - sold a lemon?? Idk but I'm worried for sure! 3. Today I walked in as usual expecting to stay while my car was serviced for B service (oil change) and was rudely asked if I had an appointment to which I replied I did not (I've never needed one on weekends since 2008) now I have to call around 12:30 to see if they can fit me in... just for an oil change??? 4. My car has a recall and I still can't get a courtesy car... but yet they had another recall on different vehicle model this is why I was told I couldn't get a loaner/courtesy car for the past 3-5 months So disappointed as I used to tell Frits Ford across the way that they needed to get customer service tips from Spreen Acura and now I feel bad! Maybe I should have kept my Flex instead of expecting excellent service from Spreen Acura... Not sure what's going on... not enough workers? Not enough courtesy cars? Why is this happening? So disappointed I had to rate my experience as negative. I hope I can rate my next encounter better!! read more

Spreen Acura - Doreen Acura Dealership - Car Dealers Near Me - Riverside, California

This review is specifically targeted to the service department. Let's start with Angel. He is literally a heaven angel when it comes to service. He has gone above and beyond anytime myself or my boyfriend have taken the car into get serviced. When I bought my Acura two years ago, I went into the service department because I was having trouble with my steering wheel. The guy who initially was helping me was very short with me and basically dismissing my issues. Angel could see that I was not happy with his service and said..... you know what it's okay I'll go ahead and take care of you. And for the last year that's what he has done. And then there is Garrett! He is beyond exceptional as well. Last month my electrical system malfunctioned in my car and he told me not to worry and had a loaner car for me within the hour. He is always friendly and goes above and beyond as well. These two are absolute perfection when it comes to customer service. Let's talk about the people who don't get recognition..... The people who actually fix the cars. When my steering wheel problem happened a couple of years ago, a technician by the name of Justin happen to be by the service department. I explained to him what was going on with the car and he said you don't even need to drop it off, I know exactly what it is. He ordered the part and had it fixed within the week. That made me feel so good especially since I had already taken it to the Anaheim Acura service department, left it there for two days, and they didn't even fix it properly. Annoying. If you do decide to buy Acura, you will be an excellent hands with the service department. read more

Just want send a special thank you to Angel Hidalgo. We dropped of my MDX for service last week & he was available to assist us every time w all my questions. He returned every call promptly. Its been a while since we had such a smooth experience....thank you! If you come to Spreen come see him. read more

I never expect stellar service from a dealership, but wow, these guys are beyond amazing!!! My battery died on the way home to Vegas and my local dealership said it was still under the warranty so I could get it replaced at any dealership. After calling one closer to my location - Metro Acura, and getting run arounds, getting hung up on, we gave these guys a try, and boy oh boy, how much I don't regret it! Garret set us up and told us to come in so Hector could take care of us. Between those two guys and Brendon, the service was impeccable! They got us in and out in about 30 mins and even offered a car wash. They were truly life saviors. I'd hate for my family to be stuck in the middle of I-15 at night with a dead battery. We cannot thank you enough for your kindness and help!!! read more

Mr. Angel has assisted in my usual maintenences since I've had my vehicle for +5 Years. He's has been excellent and professional. I would almost call it "The Standard of what all Service Advisor's should strive for". I would highly recommend this location to any Acura owners! read more

Took my wife's car in for service and looked into leasing an electric ZDX while I was waiting. They had a great special for $1999 down and $219 a month. My salesman was James and he assured me there were no catches but the price didn't include tax and license and miles were for 7,500 mi. Per year. He said the special ended after that day (ad did say that) so I brought my wife back that afternoon and decided to lease it. They only had black or red with a blue one due in any day and he said he would do the deal with the blue one as well. We asked if it would be cheaper to buy more miles or just pay at the end of the lease so after 3 hrs of him going back and forth with his finance guy with proposals like 12k down $450 a month and 15k miles yearly (30,000 for the 2 yrs) he finally came back with his final offer of 6k down and $586 a month which would include the 15,000 miles per yr. That comes to $20,064 cost for 2 yrs. I asked him why would I pay that when I could pay the 1999 down, 4001 for tax & license (the $6,000 he quoted me total) $219 per month and pay the 20 cents per mile over which would be $3,000 (.20 x 15,000=$3,000) for a total of $14,256 for the 2 years. That's $5,808 less. He got mad that I called him out and said FINE! We will do the advertised deal but something happened to the blue one so we aren't getting it now so we would have to take the black or red one (even though he promised he would do it for the blue one). The way they were trying to manipulate the numbers to make more money and ignoring us repeatedly to just give us the advertised price was belittling and frustrating. Again, the salesman was James (don't know his last name) and even though 4 yrs ago we had a good experience buying my wife's RDX this experience left us angry and we will NEVER buy from Spreen Acura again. read more

If this place can get a negative star it totally deserve it. I placed an internet quote request. Michael wasted my time by sending me emails after emails but refuses to provide me a quote. Insist in me stopping by the dealer and they can provide me a price. The whole point of internet quote is to avoid wasting time going to dealerships who has a bunch of add-ons and markups. I've had bad experience with Spreen Honda, which is a MAIN reason why I don't even want to go in to this place. However, this just proves my point all Spreen dealerships are very shady. When telling Micheal, that Yelp reviews are right. He said just like Disneyland they get bad reviews but everyone still love them! I don't think so buddy. DON'T WASTE YOUR TIME! TAKE TOUR BUSINESS SOMEWHERE ELSE read more

Spreen Acura - Requests for a Quote. But refuse to provide over email - Car Dealers Near Me - Riverside, California

See all

I been taking my car for oil change and services and I always have a great experience with the service, Garet is always on point going out and getting everything done on time so I don't have to wait for my car for long time. Thank you. read more

20k mark up on an integra. Gus Gutierrez is your typical car shark. Bought a type r later in the day in LA below msrp so I wanted to thank them with this review for trying to rip me off and allowing me to shop around for a better price at a better dealership. read more

0 Star!!!! Everything about this dealership, from service to sales, is bad. They are unprofessional, have poor management, and lack experience. Don't buy from here. Save yourself the stress and go to Tustin Acura or any other dealership instead. Service:The representative displayed no interest in resolving my issue. Despite providing detailed information about the problem, they repeatedly deflected responsibility and failed to offer solutions. They did not fix my issue. Sales: Lack of Attention: The sales team seemed disinterested in assisting me. Despite my clear intention to purchase a vehicle, I was made to wait excessively and was not given the attention expected during a major financial transaction. Pushy Behavior: Rather than listening to my needs, the salesperson pushed vehicles and options that were outside my budget and preferences, making me feel pressured rather than supported. Management needs to be replaced in all departments! Don't waste your time. read more

Hecter, has taken good care of me during the time my car has been on for servicing. He is so pleasant and always smiling. I really appreciate how he has worked to accommodate me during the recent issue with my car. I have never had a bad experience at this dealership. I love how I am treated with respect and decency. I a receive prompt status updated throughout the servicing process. I really could not ask for better treatment. read more

We had the opportunity to shop around at a few Acura dealerships in the Inland Empire Region. The primary dealerships we looked at were Spreen Acura (closest to our location), Metro Acura and Weir Canyon (furthest from our home) As any shopper would like to do, we did look around for pricing options available. The unfortunate part with Spreen is that they would go above and beyond with promises (ex: we will get you the car you want, we will beat/match the price that other dealerships were given), however they never disclosed concrete numbers on the phone. Most knowledgeable shoppers in this day and age would shop around for a car price. My request was always simple: Acura MDX 2024, A-Spec package, blue exterior if possible, otherwise red and I am looking for a 36 month lease with drive off price only with a limit of 10k miles per year. They just flat out refused to give me a price over the phone. It just felt like I would have gone with them due to the convenience of the location, however when their manager said "we have been trying to work with your or 6 months and I'm eager to earn your business", I got the sense that not only were they trying to mount a pressure driven sales tactic, it genuinely felt like they were doing me the favor by selling me a car. Given that my wife and I do shift work, we weren't going to be able to make it in over their weekend timeline at which point they tried offering $1000 if I could make it in. Either way, for some people the method of sales delivery may work, but why not shop around over the phone for a reasonable price and go with your best option. A shopper should never be made to feel that way. Weir Canyon Acura got my sale. I'm sure Spreen will go on and survive, I'll go on and continue to drive my car. I do urge shoppers to call Spreen ahead of time and ask for a direct price quote rather than play the game of wasting time going into the dealership. It's hard to believe that this was their sticking point. read more

Been taking my car here for years. I love how I'm kept informed about the status of my vehicle and I'm very grateful for the complimentary car wash. read more

Don't waste your time here... I went on Truecar shopping for a 2022 MDX and found this dealership, called in to get more information and a 'clear' picture of the window sticker. What I encountered while asking for this information was purely chaotic. It started as a simple request and ended in a huge argument with Chris and Ryan both who couldn't get the job done. The Sales guys argued with me over the phone on why they could not provide the window sticker and I should go off the Truecar PDF instead. They ended up sending me a blurry photo of the window sticker. If you are looking for an Acura go else where, especially if you are remote. These guys will lie to you and deflect your concerns. I ended up buying an Acura that same day at another dealership that took care of me and my family on what we needed. The sales guys here are trash and I recommend you to find another Acura dealership to work with, you will have a hard time at Spreen Acura. read more

Spreen Acura - This is a window sticker sent to me. Can't even read it... These guys at Spreen Acura are a complete joke. - Car Dealers Near Me - Riverside, California

Angel Hidalgo is the guy I go to for service and I recommend him. Overall, I always have a fantastic experience. And I would definitely recommend this dealership to anyone. read more

I highly recommend this place to get your vehicle serviced. The customer service here is phenomenal and their work is impeccable. Garet Cunningham demonstrates good customer service as he truly values his customer's concerns and respects their time. He is in constant communication starting from the scheduling, to the drop off, to the service, & also takes the time to follow up. Amazing customer service and attention to detail. read more

Took my wife's car in this morning, and was helped by Garret as soon as I drove in. He was very helpful and kept me updated. He was very experienced with explaining the issue I had with the car. If you take your vehicle in, make sure to ask for Garret. read more

Had bad experience with other employees in this dealership most that I have spoken too are very rude, dishonest but huge respect to this guy his name is Angel he works at the service he is really good at his job very professional easy to talk to very respectful honest and always good talking with him every time I bring my car there read more

Spreen Acura - Car Dealers Near Me - Riverside, California

Finance manager is very rude. I wouldn't go here to buy a pack of gum! No wonder the dealership was empty

Absolutely amazing customer service. I can't say that about many car dealerships, but I can absolutely say it about this one. All the representatives we spoke to were amazingly kind, real, and helpful. Paolo was an amazing salesmen who was an absolute pleasure to speak to. His manager, Ryan, was not only incredibly nice, but genuinely thoughtful and helpful. Jeremiah, in finance, was also kind and not pushy at all. Overall, this was the best car buying experience I've ever had and I am so thankful for that because it is usually grueling and stressful. Spreen Acura made sure that was not the case. I couldn't recommend them further - and I love my new TLX :) read more

Spreen Acura - Car Dealers Near Me - Riverside, California

Walked their lot today for more than 30 minutes and not a single person came out to greet us. I wish I had taken a photo of the two sales men chillin at their desk playing computer games as you could see them laid back. Even spinning around their chair to look at us a few times. No one engaged us at all. Friday night at 4:30pm. So sad won't be back if this is how they treat their customers. I now have to drive to another city to purchase our MDX. read more

We did not end up doing business here but after visits to many many dealerships over a period of weeks it was nice to have a pleasant interaction. We were not swarmed in the parking lot like at most dealerships but were greeted right away when we went inside. The staff is friendly and helpful, offering water and assistance in finding the right vehicle for us. The only improvement I would say is that sometimes the salesman came off very scripted.. they are trained to give specific responses when a customer is unsure of moving forward with a purchase and our salesman was definitely well rehearsed in that training. Not a bad thing, he was still very polite, but it made the conversation seem less personal and more scripted. read more

I recently bought a 2010 Honda CR-V from them and the experience bought me so much relief during what can be an incredibly stressful process. After abruptly losing my car in early November I found the car I bought through pure luck on CarGurus. There were no photos yet since Spreen Acura had just recently put the car on their sites. I worked with Christopher and he was quick to send me exterior and interior photos of the car once I scheduled a test drive. He made this process smooth and simple and he answered all of my questions. One of the best parts was the consistent updates he provided regarding the car since they were replacing the tires (per my request, no charge) and brakes (no charge!). Christopher even took the time to detail the car beyond what the service department had done and he made it smell and look like a brand new car! This person very clearly cares about the people he works with and ensures to the best of his ability that they have a good experience when buying a car. I will definitely be recommending this dealership to all my friends and family. Highly recommend! read more

Spreen Acura - Car Dealers Near Me - Riverside, California

See all

Very disappointed on how my vehicle was diagnosed. The dealer had my vehicle for over 28 days and still couldn't figure out the knocking on my suspension. I gave them the opportunity to fix my vehicle and they failed. Gave my vehicle to my mechanic and it took him 20 minutes to figure out the issue. I would question any repairs at this dealer read more

Every time I have went in Angel have been very helpful. He is an example of what customer service should be. 5/5

My Moms 2020 acura RDX is having problems. Static popping in speakers and problems with blue tooth holding and making calls. I found out online its a problem with this model car. So much there was a lawsuit that they lost and they also extended the warranty coverage to 6 yr 74000 miles. The catch is this dealership just to diagnose charges $249 which can go towards repairs. They could say its something else even though its pretty easy to figure out this is the problem. You would think they wouldn't price gouge in this situation. Definitely convinced me not too buy the Pilot from there Spreen Honda in Corona that I was considering. read more

If i could I would leave 0 stars. Had the absolute worst experience ever trying to purchase an acura here. From the second James walked out to "help" us his demeanor was completely off. The entire time my family and I were checking out the acura I wanted he stood there, hands in his pocket, making sarcastic comments and being absolutely demeaning. He spoke to us like we knew absolutely nothing and as if we were less than him. When we were trying to talk to him about the price of the acura he laughed and said we couldn't afford what we wanted and didn't discuss the acura further. Instead he began showing us Kia's and older acura models which was nothing close to what we wanted. He told us "this is what's in your budget." My entire family was in disbelief of how he was treating us. This was his attitude the entirety of our time there. We were all extremely patient with him and we left feeling very angry and disappointed with his service. To top this off, his manager came out to defend the way James treated us. He claimed he never heard anything disrespectful or demeaning....i'm still wondering how he heard the way James spoke to us outside of the dealership, on the test drive, and in his cubicle....all the way from his closed office? We ended up purchasing the exact Acura I wanted at a better price at Irvine acura! The service and deals there were AMAZING. Anyways, please DO NOT waste your time here!!! HORRIBLE customer service. read more

Got an alternator replacement and B1 service (oil change) on April 18th 2020. Took an Acura 2012 TL into the dealership for oil change and the battery light (Check Charging System) check. Got to the shop around 11:07 AM. Request the oil change and check on battery light. (Diagnostic will cost $175, labor is at $175 an hour, but will be put toward the repair cost if repair is needed) Around 12:50 PM, the adviser came back with the diagnostic that the alternator was bad and need a replacement. So I agreed to replace the alternator. At 1:05 PM, the mechanic started working on the alternator. At 1:35 PM, the mechanic was done and took the old alternator back to parts department. So it only took the mechanic around 30 minutes to change the alternator. He then drove the car around the service area a bit, probably to test the alternator and then took it to the wash. At 1:53 PM final invoice was printed and I was called into the booth to pay. Oil change - $109.95 ($86.23 was for labor - about 30 minutes) Alternator - $1033.49 ($507.50 was for labor - 2.9 Hour at $175 per hour) I am not sure how car dealership or car repair shop charge for labor but I would think that it by the time they started working on the car and finished with it for a particular repair. But Spreen Acura's service adviser said that it was charged by book time so it doesn't matter how long or short a repair was, you are charged a specific hour for a specific job. But charging $1015 per hour of actual labor is a bit much. Hope this helps. Updates: I was able to talk with the Service Director, Kiel, and he was able to remove 1.5 hours of labor off so I was refunded $262.50. So I added two more stars for them reaching out and making the labor a bit fairer. read more

Spreen Acura - Car Dealers Near Me - Riverside, California

This past weekend, I took my SUV to get an oil change at Spreen Acura in Riverside. I strongly feel like Acura Service Department intentionally messed up my SUV so it can break down on me. Before heading down from Hesperia, I I was told by a person over the phone that they were really busy but I would still be seen if I headed down for service. When I arrived, Garet Cuuningham, told me "No" while rudely trying to turn me away. I asked to speak to a manager and asked for cooperates phone number because of the way I was being talked to the service representative. Garet then directed to talk to Bobby who was the service Manager. I explained to the manager how I had spoke to someone over the phone and how I just drove from Hesperia. Bobby gave me corporates so-called number, then did the oil change on my SUV right away. When it came time to pay, the Bobby told me. Don't worry about it, its on them." Bobby also brought up how I was going to have to replace the water pump and timing belt soon because of a small leak. Its only been a few days and the sensors came on, and my SUV is now--- MISFIRING. I strongly feel like "The ACURA SERVICE Department" intentionally messed with my car "OUT OF SPITE" because of how I asked to speak to a manager and asked for cooperates number. read more

Spreen Acura - Car Dealers Near Me - Riverside, California

Shady BAIT AND SWITCH tactics used here, cannot recommend this dealership. Please take a look at previous Yelp/Google reviews and you can see that this incident is not isolated to my review alone. My friend and I were looking for a 2022 Acura RDX. We came upon their listing on TrueCar. We liked the price listed, we reached out to the dealership, everything was confirmed so we set out for the drive (90-mile round trip). When we got there, everything seemed to be going great, however, when we got to the papers, they decided to add an additional $5,000 markup I understand this market for new/used cars is hot but this type of sales behavior is unprofessional and deeply frowned upon. Our time was wasted, they clearly do not value you as a customer. We made the effort to drive 90+ miles to make a purchase THAT day and their greed didn't allow us to. We went to place an order at another Acura dealership shortly after, even though we have a 3-month wait, I would gladly support that other dealership versus this one who's willing to swindle $5,000 on desperate buyers. read more

Purchased an Acura Integra there a few weeks ago. I noticed a mark up of $2000 for a security system. I told the them I didn't need it but was told it was already installed. I asked for a car that didn't have it and they said every car gets it once it gets on the lot. Had the car a couple of weeks and someone calls me to tell me the car needs to be brought in to add the security system. I said wait, wasn't it already in it and they said no. I was lied to and now they want to put it in. I want my $2000 back. Not cool!! They lied to me to make an extra $2000!! Make sure the alarm is in before you leave the lot!! read more

I asked for a Costco price This was the Dealership Costco send the Bid to It is 30 miles away The only way for Mike to give me the quote was for me to come in No way I am not driving that far to be driven crazy He kept on texting me even after I asked him not to I have blocked him and this dealership will not get my Business Sad to say I probably won't be buying an Acura It is my Favorite car so I will need a new favorite car read more

I found a great deal through Truecar (this included dealership discount), so I rang them up to confirm the deal with them. Their sale representatives was nice and promised me that they would honor the truecar price. However, they decided to remove the dealership discount and added 5000 markup at the last minute to think that the customer will buy the car after driving 30-40 miles to make the deal. I get it the car dealership want to get extra money during this time. If you can break the promise that easy, then how can we trust your services on any occasion. Just watch your back if you are doing any business with them. read more

I recently turned in my leased vehicle to Spreen Acura and my entire lease experience was great from start to finish. I worked with Dustin to secure my lease and worked with Jeremiah from finance to return my vehicle early. We got a great deal on the initial lease and Jeremiah worked with us and even helped us clear up an issue that we had with Acura corporate. I would recommend working with this dealership based on my experience. - Derek read more