I had been shopping around for a single cab F150 for literally months, every dealer I spoke with had ridiculous mark ups added accessories and just unreasonable offers I received a call from Kevin Caponera Internet, sales manager at about 5 PM on Friday evening he cut right to the chase , answered all my questions and literally delivered on everything he had promised I met him the first thing Saturday morning. He actually got there extra early for me and thank God he did because somebody else came in looking for the vehicle about 20 minutes after we got started working the deal . It wasn't just the price it was his level of service and clarity he brought to the sale. I came in as a customer and left the dealership making a new friend. I couldn't be happier with my service. I love the truck. I loved the experience I had. i've bought many cars. This Hass to be the best car dealership experience I've ever had. I want to thank Kevin and the rest of the team for a great car buy day !!!! read more

I received the usual reminder text to schedule an oil change, so I made an appointment and arrived right on time at 8 a.m. Two trucks pulled in behind me after I arrived and were helped immediately, while I waited 45 minutes before anyone assisted me. If I had an 8 a.m. appointment, it doesn't make sense that people who arrived after me were helped first. $700 later, I left questioning whether I'd come back. Despite that experience, I gave them another chance and brought my Escape in for another oil change. This time I was checked in quickly, but I ended up waiting **3.5 hours** for a simple oil change. When I finally asked the cashier what was going on, I was told my car had actually been finished **2.5 hours earlier** and they had simply "forgotten about me." That means I wasted hours sitting there when my car was already done and no one bothered to tell me. The only bright spot was the cashier, who tried to help with a few things regarding a future visit. Unfortunately, the overall experience showed a clear lack of respect for a customer's time. I won't be coming back and will be finding another location that values their customers. read more

Tech specific: I dropped my Raptor on Monday morning to address an issue I was having with connectivity and wireless CarPlay/no option to update Sync4. I was told it would possibly be done by 4pm same day, but for sure the next day. I was ok with that. The next day came, I called to check on it and they said it's ready, everything work. I show up closer to closing time, they bring the truck and you guessed it issue is still there. The paper work says the issue couldn't be duplicate and a few steps to update it. The whole point was to have them update the system because Ford says it's not communicating with them. Why couldn't they just update it while they had it. I've reset the infotainment, disconnected the battery(last resort) tried 5 different phones (iPhone & android) there is literally a big message that says "take to dealership" What a joke. The porter apologized and I told him it wasn't his fault. It literally doesn't work, to make things worse there is a 14" scratch above my driver door handle that clearly was not there. It looks like they tried to wipe the panel clean and the towel or whatever had some rough residue, thus causing the scratch. Not to mention that when I dropped it off it had 20 less miles than it currently has I thought I was going crazy, but I'm glad I took pictures of the odometer. To make things sweeter it looks like it's been in dirt, I can see the crazy amount of dirt on the tires! My truck has never been on dirt it's literally a pavement princess. So fn mad. Such BS! Never going back there. Complete waste of time. Luckily I'm in the automotive industry and was able to save the panel by wet sanding the scratch and buffing it, I refuse to let them touch my truck again. Lesson learned. Totally unacceptable. Can't believe they call themselves techs. read more

I do NOT recommend getting your vehicle serviced here. My mother brought her car in under her CarMax MaxCare warranty expecting professional service from Ford. Instead, the vehicle has now been in their possession for over 30 days due to "parts on backorder." While delays can happen, the lack of communication, urgency, and customer support has been extremely disappointing. We were only given a very short-term rental, and despite the extended repair time, there has been no real effort to extend transportation coverage or properly support us through this process. This is not the customer experience you expect when leaving your vehicle with a dealership service department. The situation has caused unnecessary stress and inconvenience, and it feels like once the car is dropped off, customer care is no longer a priority. I would strongly advise others to think twice before bringing their vehicle here for repairs, especially if you depend on your vehicle daily. They literally still have her car. read more

I have never experienced such a professional no pressure buying experience than I had at Fritts. Danny Delfin worked with me with the utmost professionalism throughout the process. The entire support staff was amazing. i would wholeheartedly recommend this dealership read more

Let me tell you, this has been the BEST service experience I've had for my vehicle repairs, I called and spoke to Elias about the issue with my car, he booked my appointment for 8am the following day, today I brought my car, and was greeted by Greg, nicest person ever, he was very polite and helpful, they kept me in the loop of things at all times, his customer service was impressive and he didn't even had to work that hard, because he is a natural at just being a genuine person, I will definitely be coming back, when I get ready to buy my Ford Explorer. read more

Fritts Ford - 2016 Ford Edge - Auto Repair Near Me - Riverside, California

Thank you, Brian, for making the purchase of my Honda Odyssey such a smooth and easy experience. I really appreciate your help. read more

Fritts Ford - Auto Repair Near Me - Riverside, California

The smoothest car purchase I have ever Experienced! If you are looking for Honest, Professional, and Transparent assistance in purchasing a vehicle... I Highly recommend the staff at Fritts Ford! Bobby Sullivan was the gentleman we worked with. No pressure sales, clear communication and personable. Bobby is great at walking his guest through the purchase process! I would refer to Bobby as a Senior Purchase Assistant... much higher caliber than a sales man. I have never experienced a purchase of a vehicle with such ease. Mr. Scott Oaks the preowned sales manager was also Great at greeting us and introducing us to Bobby Sullivan. Scott put us in great hands for this purchase. I did not get the name of the floor sales manager but he was great as pairing us with the best finance company for a rate better than our credit union! Well versed in his position, with the data given he was able to pinpoint the best options for financing without running our credit numerous times. Our experience came to completion with Nick in finance. The standard for transparent, clear communication upheld! Nick walked us through the contract with clear language, and answered my questions. The Standard of Customer Service, the Culture and Environment we experienced at Fritts Ford speaks to why they have been so successful for decades! read more

They always cover my concerns I thought it was major from what someone else said but it wasn't as severe as he took the time to explain to me and show me I feel way better now! Really great guy...Thank u for being patient with me Joey read more

Have to appreciate Fritts Ford for the 1st oil change free with purchase. I love the sales/internet department! Frank, Shonnah, and Nick are amazing. Service is okay, we dropped the truck off today and had a bit of a wait because no one came out to assist for a while but once they did it was good. We only buy our Fords from Fritts! read more

Quick lane I have taken my car here several times in the past and never had any issues, but this visit was very disappointing. I dropped my car off at 10:30 a.m. and didn't get it back until 3:00 p.m. The man who called me addressed me by the wrong name and said he used it simply because he saw the letter "N." During the call, it was clear he was not reading from accurate information and went over several updates my car supposedly needed, but he sounded unsure and lacked confidence. He told me he would provide a quote for tires when I picked up my car, but that never happened. When I arrived, he simply had me sign the paperwork and didn't review anything he said he would discuss with me over the phone. He appeared overwhelmed during the call and was in the same state when I picked up my car. Overall, the experience felt disorganized and unprofessional. I will not be taking my car back to Ford. read more

DO NOT BUY FROM THIS DEALERSHIP. They sold us a 2022 ford Explorer, for way above the value. The numbers the "sales manager" gave us made no sense, he even got tongue tied. Looking at Kbb now and value for the vehicle is about $4k under the their sticker price, PLUS they charged over $3k in taxes. The whole time i was there it felt off, I even ended up leaving and left my fiance to decide if the ford was going to be purchased or not, which unfortunately he did. And now we are stuck with an over priced car. Oh and the moment they heard we got approved through the credit union, sales manager kept insisting on going through their program! Kept leaving the desk saying he was going to talk to someone else and see what they can do, but they dId nothing! Kept bugging saying they couldn't bring down the price much...then eventually claimed they brought it down over 1k but the numbers still didnt add up. im sure sales manager was speaking to another employee to find a way to confuse us even more and get their way. Sales guy who helped us initially was great, nothing with him. All the sales manager. Must I add, i called next day to see if we can return it, apparently you have to pay upfront $250 to get the option to get a two day grace period. I understand by law they dont have to give grace period, but to charge? Horrible read more

Called in about getting a refund for prior work that was completed that applied to a recent recall. Jason Gonzales was my service tech. I told him my situation and he wasted no time filing the paperwork and I got my check within a couple days. I did not have to bring my car in and I was out the door in minutes! Great experience this time with Jason and Fritts Ford. read more

Great dealership, would buy from again. Made sure all my needs and questions were addressed. Ron was great to work with. Honest good hard-working people who did everything they could to earn my business. It was my first Ford ever, and if I buy another one, now I know where to go. read more

Fritts Ford - Auto Repair Near Me - Riverside, California

Amazing experience did not buy a car but honestly Erick Estrada was a great salesman and he helped me and my husband with information when me and my husband are ready we go with Erick read more

our salesman Scott Morgan was the best. this was our family's first stop at the dealership for a new car and honestly didn't plan on getting the car on the first stop but he was so helpful and nice. I've never had experiences like this with ANY salesperson. Really really appreciate you Scott for helping my family get a new car. read more

Fritts Ford - Auto Repair Near Me - Riverside, California

Came in to just browse and look for the future and ended up leaving with a new truck for my husband!! 10/10 service by Ron. He was transparent and they were able to get the price to something reasonable for the both of us!! Definitely recommend Ron as your sales rep if you are in the market. read more

Fritts Ford - Auto Repair Near Me - Riverside, California

The absolute worst parts and service department do not come here you will get better help at autozone non of the guys want to work maybe too old so they do they least amount of effort to look for parts or offer any guidance for warranty work I rather drive 40 miles to go to another dealer that actually cares about it's clientele read more

Fritts Ford - A waste of time - Auto Repair Near Me - Riverside, California

Fritts did come through with the estimate on my car. I appreciate them emailing me the estimate. This could have been a non issue if their auto body shop would have had a clue my car's estimate was in the works. They said they hadn't seen my car. read more

From the moment I walked into the dealership I was greeted by Danny Delfin. Danny was very soft in his approach, which is what I like I don't like to feel immediately pushed. Danny asked what I was looking for and from there he took me to all the options! I told him what I didn't want. What my price range was and Danny and his team were so amazing, made the process comfortable and easy! I would come back again and again! I have recommended a lot of friends to Danny because he knows about the cars well and doesn't BS you at all! I appreciate him even dealing with me after I made my purchase. Danny made good with any promise made for my truck!!!! Definitely amazing all the way around. Thank you!! read more

Fritts Ford - Auto Repair Near Me - Riverside, California

We have wasted so much time dealing with Fritts attempting car purchases and repair/warranty work over the last decade +. Do yourself a favor and go elsewhere. None of our last 4 Ford purchases have been with them for good reason. read more

My buddy Miguel and I went for an appraisal for our vehicle, though we didn't walk out with what we wanted, we definitely walked out with what we needed. Arguably a whole garden or roses is better than a single gifted rose. Andres the manager and Monse were supper helpful and steered us in ALL! The right directions. read more

In the week of August 04 - 08, 2025 I received an unacceptably poor level of service from this dealership. The staff--particularly Paula--demonstrated a lack of professionalism, responsiveness, and courtesy, making what should have been a simple scheduled appointment for my 2017 Ford Raptor (radiator fluid leak inspection) a drawn-out and frustrating ordeal. Instead of timely updates, I spent over a week repeatedly calling and even visiting in person, only to receive little to no information. I was denied the opportunity to speak with the Service Manager (Kyle Klein) or the General Manager (Duan Pratt), and it was apparent that no one even knew who my assigned Service Advisor was. I even went as far as emailing the General manager, Service Manager and even the Customer service relation manager (Toya Smith) to NO REPLY. Paula at the Service Department cashier station seemed more interested in arguing over how the appointment was scheduled than addressing the actual issue. This service department takes no accountability for its lack of attentiveness, disregard for customers' time, and overall poor handling of the process. Good luck getting clear answers--or reaching any level of management--here. Add toINSULT, payed over $1000 for a water pump / Thermostat replacement. I recommend not to waste your TIME and MONEY here. Next I will be going to Tuttle Click in Irvine (worth the toll and time) read more

Horrible customer service. I was encouraged to make a mobile service appt by a representative who made it sound so easy. Make appt, make arrangements to leave car at home so it's not hot during time of service as I get off work around same time. Day prior I received text to confirm appt. Day of now 40 mins past appt call to inquire and was told since I didn't answer their call 30 mins prior they cancelled it. Told them about confirmation text day prior and rep dismissed it saying it was a third party they don't know anything about. I'm a first responder and cannot always answer phone on demand. I went out of my way for this "convenience" only for them not to hold up their end. I'm done with Fritts. Too bad because I was just going to upgrade my Mustang. Hopefully Raceway runs their dealership better. read more

$1700 to replace blown spark plug. Repair lasted less than 2 weeks. Took truck back. No loaner vehicle. They did not pay for rental car. They told me $6-7k to replace valves that "might" be the problem. Will not use them again. read more

Fritts Fords service was so bad I had no choice but to laugh at it and move on. I went in for a recall and asked to have the tires rotated as well. They couldn't rotate the tires because the tread was too low, no problem with that I'm glad they told me...except they didn't tell me. They charged me for the rotation even though they did not do the rotation. They also did not tell me about this and I only found out when reading the techs notes after paying. (The notes were also wrong as they said my front tires were worn even though it is clearly the rear tires.) I went back and told them I needed a refund as this wasn't completed but they can't refund me since I used ford points. I sent an email to the general manager which is what I was instructed to do if I had any problems. She said she could refund me my points. This was a month ago and I have not received anything. She also offered me a free oil change for my trouble which would be great but I have an electric car. I raised this point to her and never heard back. So I guess no free oil change or refund now. No choice but to laugh at the incompetence of every person along the way. But I won't be setting foot here again. read more

Fritz Ford is fantastic MIKE MARISH is the best but don't buy a car from Anthony He will lie to you. I bought a ford edge supposed to be a V6 and it was a four cylinder He swore it was a V6 and it wasn't. I put eight grand down on that car. read more

I purchased a dealer certified used car from Fritts Ford...the entire experience was awesome. The internet salesman Andres was friendly, patient and very helpful...the loan officer Lisa was so efficient in getting me a loan with my credit union (direct at the dealership)...I am so thankful for such an all around pleasant car buying experience!!! read more

A mistake was made and the dealership really showed how much credibility they have and took care of me in a very professional and considerate way . I could not be more impressed by the professionalism of Kyle the service manager . Thank you for the honesty read more

We just bought a 2022 FORD EXPLORER, XLT for Fritts Ford. The service was GREAT! The process was painless. The team listened to our request & concerns about: pricing,payment amount and bonus coverage. This is our 4th FORD, from passed down FORD VAN, To FORD RANGER, Then a F150 TRUCK, To our New FORD EXPLORER XLT. GREAT MOTOR VEHICLES! FORD TOUGH BABY! Shout out to Ron the sales guy for literally going the extra miles to help us get our proof of insurance. *Inside joke, Ron you made it in time before our first payment is due. THANK FRITTS FORD! read more

Our experience buying our new Maverick at Fritts Ford in Riverside was outstanding, and we highly recommend them. The dealership is clean, comfortable, and welcoming. Our sales rep Anthony Dowling is phenomenal(!), everything a car sales rep should be. Not pushy at all, respectful and informative, patient and positive. What a pleasure working with him! Excellent follow up by him and the dealership as well. read more

Horrible experience at Fritz Ford of Riverside service dept. My first truck had a new turbo put on it by Fritz, only $2800, truck blew up in less than 50 miles. Now I had them look at my 2023 Escape, radio screen not working. $215 diagnosis, now they have no idea what's wrong, they want to take apart dash and want $700. They need to look at wiring, the screen lights up for reverse camera, screen works but not for radio. It takes 20 minutes to access back of radio. I tell them no; they still demand $215 diagnosis and have no idea of what's wrong. SCAMERS. Do not use Fritz service dept, they are also the highest price parts in the inland empire. Fritz is not a good dealer, and I wouldn't trust them with my toaster! This is all my opinion from experience with them, and I have other friends that agree! When it comes to Fritz, 'RUN' read more

Fritts Ford treated my wife and I with respect and professionalism. Our salesman Ron Evangelista took absolute care of us. He was knowledgeable and professional during our search for a new truck. Ron went the extra mile to get us a great deal on a Ford F-150 Lariat. If you decide to make your next purchase at Fritts, come seek Ron and he'll set you up for success! Couldn't be more satisfied with my experience here. Thank you Ron! read more

We just purchased our fifth vehicle from Fritts Ford, and once again, it was an outstanding experience from start to finish. We've always worked with Danny Delfin as our salesperson, and I can't recommend him highly enough. He is consistently professional, honest, knowledgeable, and genuinely kind. Danny takes the stress out of car buying--no pressure, no gimmicks--just great service and someone you can trust. Fritts Ford as a whole has earned our loyalty over the years, but it's Danny who keeps us coming back. Thank you, Danny and Fritts Ford, for once again, thank you going above and beyond! read more

Specific to Quick Lane more than anything, but it solidified my overall, lackluster experience as a first, and last time Ford owner! Schedule service for a recall and a small maintenance item. Still end up waiting for the vehicle for 30 and half hours. No loaner offered. Items on customer concerns listed, that I didn't mention and also labeled as 'customer requests not to perform'. One was tire inflation. You'd think that would be the easiest to take care for a customer ...just further proof Ford doesn't back their vehicles. Only minor win, no one was ever in line, so I was in and out of the office in minutes and why the one star other than having to give a star. I will say, the front office seems more a fraternization area than an area of business. Multiple staff in the front socializing, I get it. But none could open a door for a customer. You could feel the mood change when a customer entered the business like a manager walking into a conversation they should not have been having. I know, I'm leadership at my own company. No customer should experience or feel that. The overall feel was dark due to the lighting inside, open, but not really inviting. (All is specific to their QuickLane to the east of the dealership towards CarMax). Overall, underwhelming, no one going out of their way to do more than the bare minimum at best. Honestly the first, and the last time our family purchases a Ford. I could care less for Fritts more than where we bought our vehicle, at the old Citrus Ford location in Ontario ...their new one sucks! Multiple recalls, warranties that only go 36K miles. I had to negotiate into our sales contract, services like an oil change with Ford. Ridiculous! Needless to say, we're selling pretty quick and buy a non-Ford shortly! read more

Danny was great to work with. Would recommend him to anyone! Thanks for my new Bronco!

My buying experience was really good. Anthony was calm and friendly, no pressure, and handled everything like a seasoned pro. Joe in finance was efficient and also no pressure; nice to have this good experience after years of bad ones. Good job, Fritts! read more

Be very careful doing business with this dealership. I have come here for 9 years, this is my 4th lease and I will never come back. The salesman was wonderful but Finance made promises on my turn in that they should not have. They wanted to close a deal then over complicated and under communicated to get things resolved. If you are turning in a lease just fix any minor issues yourself. Do not trust the Finance team with anything. I have emails, call logs, texts and have talked to multiple managers but no one has gotten back to us. Take your business to a dealer that appreciates you and treats you with the respect you deserve! read more

I've taken my vehicle to Fritts Ford three times for the same problem. On the fourth visit, I was told the first three times I bought the car into the dealership nothing was done and since the warranty expired I need to pay a deductible before they would look into the same issue I bought the vehicle into Fritts Ford three previous times and they did nothing but lie to me regarding the issue with my vehicle. On the dealership website, I left a similar review. Someone from Fritts Ford left a message for me to contact them, but no name or extension. I called twice and Paula called me wanting to know where I did the review and stated that someone would call me back later the same day. Needless to say, l have not received a call from this company. read more

Everything went well. Brent kept his word his team made it happen Mr. Morales who showed me the car and assisted me w all my needs Definitely would refer family and friends ! read more