Bad customer service guy with glasses really lazy didn't want to assist any further don't come here O'reily's helped right away . Go to O'Reilly Auto Parts - 5523 Van Buren Blvd, Riverside, CA 92503, United States read more

AutoZone - Don't come here - Auto Parts & Supplies Near Me - Riverside, California

I have a Duralast 3 Gold battery. With a 3 year free replacement per stated on the receipt. Have a code that says low voltage battery needs to be replaced because it's not holding voltage. They deny to replace the battery, even if I remove it. While I still have the receipt in hand. The manager here is a scum. read more

Nick M was so kind & helpful! I needed to check my oil for my hybrid Prius and he not only double checked what kind I needed to buy but he made sure it was put in properly and safe for me to drive. I appreciate you guys for helping me in a pinch & being so kind and professional!! read more

Needed a Duster to clean my vehicle,, I'd been looking around for a couple of weeks and I was able to find one at this AUTO ZONE !! I was greeted when I walked in, the place was clean and it didn't smell bad, I let the clerk know what I needed and he walked me right over to it!! Great Job!!! read more

Luis had awesome customer service and sold me a new battery with a 3 year warranty. Didn't try to sell me a more expensive battery. Thanks Luis!! read more

My girlfriend had purchased the wrong oil type. So I go to exchange an unopened 5 quart oil container. Staff was terrible. Wouldn't take my card which the oil was purchased. They spoke about me in derogatory ways in Spanish not knowing I know Spanish. I called the regional office with no reply. Never will I shop at autozone again. read more

It used to be i came in here and they would help me replace lightbulbs and things now they're all too lazy to do anything. Why buy Anything in their store when you can go online and buy it if they can't help you read more

Isaac was very welcoming and informative. Offered to help locate transmission dip stick on my vehicle. I am very pleased with his attitude and professionalism. I was also astonished by the other staffs friendliness. read more

AutoZone - A place where proper training is showned in their attitude and customer service. Beyond pleased. - Auto Parts & Supplies Near Me - Riverside, California

It's crazy when someone of your own race discriminate you.. I went to return an item and the first worker was very polite and helpful then here comes some Mexican Mexican, and has the nerve to tell me he can't do my return for no other reason except he was profiling me ..went to the new auto zone on van Buren and arlington was in line for seconds and my return was then processed , staff was amazing. Juan thank you very much , you have no idea how your customer service skills pretty much allowed me to continue believing in human decently read more

Suzanna was so awesome and helpful. I needed a new car battery. She tested the old one then installed a new one within 15 minutes. Greats customer service, super friendly. Thank you! read more

I came in looking for oil filter , I know nothing about car or items, I approached Bertha , ask her for help . She was absolutely no help . I actually had the item name but nothing more and she could care less . You should really trained you're managers in customer service or put her behind the wall with her negative attitude. I'll never shop here because of her. While I was waiting another nice gentleman was ringing me up after. Bertha was bragging about being rude and how she didn't care . Want the recording I'll upload it . read more

On our way home stoped to grab a bite to eat and my battery died AutoZone was around the corner and they had the battery I needed and their customer service was outstanding They let me use tools to get the battery out at no charge That was wonderful customer service and it helped me get my family home safe and sound Thank you Jeremiah and Ricardo Class act! read more

Highly Recommend talking to Derick at this AutoZone. Knows the answer to whatever question you have. Very Satisfied with his Customer Service. Thank you. read more

Tony and Bertha were really great. Super friendly on my arrival. I bought some car wash supplies and the product had accidentally been placed in the wrong spot. They honored the price which I appreciated A lot. Thanks guys! read more

Nobody that works there knows anything, and they are all so lazy lol, can't even get an employee to check if there were any parts, of which I was looking for, at any near by store. And I quote, "you can do that..." bruv read more

Auto Zone on Indiana between Washington & Madison is the go to place Auto Zone in riverside. They're so many great employees that are ready to help you find exactly what you need. Claire, Vincent, and Bertha are all great employees, and I recommend going to this Auto Zone over any auto zone in the city. read more

I want to acknowledge the staff at Auto Zone. I called looking for headlight bulbs and they found them for me at this location. The guy was so helpful from the one on University. He took the time to find them for me. And the girl at this location put them aside for me because it was their last one in stock. Exceptional customer service!! read more

Sucks because this location is close to home , however I will stop going due to how unprofessional the employees are , I understand sometimes it may be busy and as a customer we may have to be patient however that's not the case here the employees aren't helpful at all they just seem like they don't want to help out , there's no sense of urgency to tend to the customer . I didn't get his name but there is one employee there who does his job well he has a blonde pony tail or bun keep up the good work man , hopefully this location gets more workers like you and gets rid of the lazy ones read more

My visit at Auto Zone was excellent, Was having vehicle issues and Anthony help me get back on the road. Thank you Anthony. Will be visiting Auto Zone again read more

The only one who deserves five stars is Vincent thank you for you're help! You where the most helpful/knowledgeable one you went above and beyond to assist even help in the learning process to connect the wipers. I'm so surprised you are not the manager yet Autozone do the right thing and promote him. read more

We had car trouble and they helped me through it. They were extremely helpful and went beyond what one would have expected. It was really hot and they got a few chairs to sit inside while we waited. It could have been a disaster but turned out very well. Grateful for their attitude and help. read more

Thanks Marina, You went over and beyond to help me if I can give more stars I would it's hard to find kind people that care anymore and you definitely did your job and then some! I will remember you thanks for your kindness! You rock read more

I asked the curly haired girl for help in picking windshield wipers for our car. Her lazy a** just didn't want to help search it up in her computer and said "just go to aisle 2" and we asked confused "What about size?" She replied, "oh any would fit...." And so we go to the aisle and see many sizes.... so we ended up googling it ourselves. read more

Great place to go for any of your auto parts needs. I went in because both my headlights went out simultaneously and couldn't figure out if it was a circuit short or headlight. I tried to youtube and Google search how to fix the problem with my car and was getting increasingly frustrated. Jeremiah was the most helpful and amazing associate at AutoZone! He came out to help trouble shoot the problem all while explained and gave me guidance with the set up of my specific vehicle. He was truly a great human being for going above and beyond what his job title/role entails of him. A big THANK YOU to Jeremiah! You have earned my business forever! read more

My car's key battery was completely dead and I couldn't open it to see what kind of battery it needed. I went to this autozone because I was in the area and it had food reviews. The employee that helped me was super sweet (I believe his name was Jacob) and he helped me not only find the right battery, but installed that battery for me. I really appreciate the employees help and I will definitely be back with any other car issues I may have. read more

Beware, Their warranty is no good. I bought a a/c compressor for a 1975 Caddy, I also needed new a/c hoses and a dryer but they didn't have those, so I found a Dryer online in Bakersfield and sent out the hoses to be made by a hoseman locally. Eleven months later the compressor took a dump. Was told no guaranty because I didn't buy a dryer from them at the time of purchase. First of all I needed one and they didn't have it, second I was never told that or I would have bought from another store. Never again Auto Zone, now I'm hearing that this is common for their warranty. read more

My battery has been malfunctioning for a little while so I went to this autozone location founded in a little complex. Alex measured my battery life and told me that I had to replace it. He then shared with me that because of company policy and the way my hood is set up that autozone itself wasn't able to replace my old battery with the new one themselves (which is a bummer). HOWEVER, rather than leaving me to figure out my battery situation, Alex went inside and called the tire store next door and asked if one of their employees could replace my battery. A kind gentleman (who's name I sadly cannot remember), came to the shop and replaced my battery and didn't ask for any labor costs. I was able to start my car easily. Alex and Claire were incredibly kind and hospitable. I appreciate their intentional customer care immensely. And I also appreciate their healthy relationships with the other local businesses. Thank you also, employee from the tire company, for walking over in the IE heat and replacing my battery in such short notice! All of you guys are amazing! I felt very cared for. I highly recommend this location!! read more

I came here to pick up a battery I ordered online and Oscar and Tomas offered to change out my battery for me. Tomas did a great job. They were super helpful. So glad I bought my battery here. read more

Just moved to the area about six months ago and I have to say this auto zone has been the most help auto parts store I have had the pleasure to work with. read more

Go to any other AutoZone. The customer service here is awful, they will treat you like dog water. Tried asking questions about windshield wipers and was straight ignored. Thanks to the large fellow with the musty beard. Worst AutoZone I have ever been to. read more

Just needed to let it be known that Jacob here at the Indiana store is a model employee. Friendly, patient, knowledgeable, professional and understanding. Thank you for helping me to select the right battery for my car and giving the great customer service that you do even just before closing when most people would do what they could to rush customers out. You add value to your store and company. read more

Went in for my car to get tested for a new battery. Turns out I needed one. They matched Walmart prices and Natalie was nice enough to come out and change my battery for me! She was so friendly and helpful and even went above and beyond cleaning off the corrosion completely and adding anti corrosion grease to the connects. I was happy to see that she is in the assistant manager position as she is the definition of outstanding costumer service. She deserves recognition :) read more

Stopped by to pick up some coolant and was pleasantly greeted by Ceasar. He took great care of me, showed me all the different brands and went over what would be best for my car. Great customer service and very knowledgeable! read more

Everyone is so friendly my battery was just about dead and one of the beautiful young ladies in the store checked it for me. I didn't get her name I purchased a battery and Derek helped me with everything I needed including installation. Love this location everyone is super nice and helpful! read more

Went in to buy a new battery and was provided such excellent service from Julian B. Not only did he sell us a battery but removed the old one and put the new one in for us. I've been to this location many times and they have yet to fail me. They provide quick service and are extremely polite. read more

I'm not in the habit of writing negative reviews, but my experience warranted my feedback! I called & spoke to Carlos, who provided exceptional customer service & put parts aside for my pick up. When I got there, Carlos was helping another customer so I walked over to Nicholas. I let him know I had talked to Carlos & I was there to pick up parts. Immediately, I sensed a bad attitude. Agitated with the keyboard cause the keys were sticking, he kept pounding on keyboard. He then had to pull parts of shelf & began scanning items. Once scanned, he just carelessly threw items back on counter. He didn't even tell me the amount due, he just starred at me. He gave me his back when I swiped my card & didn't wait til receipt printed before trying to ripped it off. Horrible customer service Nicholas! Next time stay home when you don't want to work. read more

We meet Mr. Paul Martinez this weekend at Auto Zone #3322 and he is one of our heroes, he saved the day for us, and we thank God that we met such a nice young man. Paul has the best customer service skills, he was attentive our needs as customers, he has wisdom and shared his professional and personal advice with us about our particular situation. My friend and I want to commend you, Paul for helping us; two senior citizens, who had driven from Westchester to UCR. The left side of the car's front bumper issue happened so unexpectedly. I was about duck tape or clamp the corner of the bump on my new car together, get on the freeway and head back home. Paul, you deserve recognition from your management team. Thank you for TLC on TGIF, we are blessed to have met you because you saved me a new paint job. Thanks for suggesting zip-ties instead and attaching them to the end of the bumper. We made it home safely with bumper still attached. Paul, stay as awesome as you are. May our Heavenly Father continue to bless you and your loved ones. D.B. read more

Miguel was so helpful! I came in search of windshield wipers and he personally helped in fitting the correct ones, even though my model/year wasn't listed. Bravo!!!!! read more

Super thankful that Abel was there to help my mom and I, she had a leakage and it was really hot out he tried his best to figure out what the problem was, turned out to be the coolant. He suggested a coolant to take in case we needed it. He even poured some in himself. Thank you for helping us Abel. We appreciate employees like you. read more

Worse ever every time I call I'm more then 20 min on hold. !! There's service sucks !! I walk in and employees are walking around and my phone call still on hold ridiculous!!!! read more

AutoZone - Auto Parts & Supplies Near Me - Riverside, California