Had a bulb issue on my car, went to replace, still didn't work, they exchanged for a new one still didn't work, went back in dejected and talked to Mac, instead of sending me on my way, Mac walked out with me and helped me diagnos a faulting contact, Mac went way beyond to help with my problem for a $8 purchase, customer service like this is why I won't just order online!!! Thank you Mac!!! read more

I went in today just to purchase oil for the car and had a awesome experience the assistant manager was on the floor and there was Zero line he was extremely helpful I got to say this is my store again I definitely will be back I do appreciate the awesome customer service not to mention he gave me the right part for my car this time thanks AutoZone read more

Worst auto zone ever. Very unorganized low on staff members and if you need something answered it takes multiple people to still get wrong answer .. read more

I stopped by my local autozone today to get my starter tested. I was helped by Vas , he told me it was my battery that was testing faulty. He informed me that my battery was actually still under warranty which I would of never guessed . I guess the past me was looking out for the future me luckily lol. He could of simply sold be a new battery but took it upon himself to look into it . I honestly didn't even remember I purchased that battery there. 10 minutes later he installed a new battery and moved forward with testing the starter and alternator (wow!) he could of left it at that but Vas was thorough and detailed. Everything checked out good as far as starter and alternator. He also asked to check my filters, at this point I was impressed his customer service skills were on point. Advised me to get a cleaner for one filter and the other one behind the glove compartment was actually missing not even there lol, I have no explanation for that. I purchased one and he installed it . Because my experience today with him and autozone it's a done deal I'm loyal to autozone from here on , also a plus there rewards program can't be beat . Thanks again Vas you were a great help today and you would make a great owner/operator of your own company one day not all employees care this much and go the extra mile. read more

I received exceptional service at this AutoZone! After a bad experience at another autozone earlier in the morning, as well as a set back at my car dealership, I walked in here and was helped with no hesitation. A great thank you to Tony B. He helped me and found what part I needed in minutes. I'm so appreciative and all of the other staff were friendly as well! Thank you! read more

Employee Mac is awesome! Great customer service! He went above and beyond and installed a battery in our car without hesitation.

I ordered an item and was told I would receive a call when the item arrived. They said it would probably be the next day. I waited five days for the call and finally decided to go to the store. When I went, they told me they had sent the item back. They never called to tell me it arrived. I'm feeling very frustrated. read more

My niece came into the Indiana store to purchase an oil change special for her Toyota Camry. The gray shirt female rep with glasses who helped my niece made a joke about the oil that she was purchasing and proceeded to let the whole store know and embarrassed her. My niece does not know anything about vehicles and instead of receiving proper customer service to make the process easier she was ridiculed by that female rep. Is this what Autozone represents? The female was touting her Automotive degree and knowledge yet 1: gave my niece 2 less quarts than she needed for her car and 2: confused my niece by saying if she had a V4 or V6 a common error people who know nothing about vehicles make when talking about engines. For Adult Female with such high degree and knowledge to insult a young 21 year old female for her purchase rather than assist is absolutely sad. In a time when we should all be helping each other up and not putting each other down. shame on you Indiana Store. I will be following up with corporate about this. read more

Very unprofessional & rude supervisor don't go here Merly asked a question and were very unhelpful

Horrible customer service.. Paul Martinez the store manager is lazy, inconsiderate and has no customer service skills.. didn't want to take back chains that were unopened with a receipt because his store doesntd carry them. It's pouring rain and made a customer drive across town to another store where they carry them. Per policy they are supposed to take them back unopened. read more

Needed a battery for my Mazda. I was helped by Jamul. Very nice guy. He helped change out my battery for me. I will be coming back to the auto zone read more

Very satisfied !! Went in this morning for a battery didn't expect to see a long line , but the staff was quick and courteous helped all my needs to get my vehicle going again , I was helped by Jose tested my battery and recommended me to get a new battery and explained due to the summer heat battery are getting drained at a faster rate any how , he noticed my marine sticker on the back of my car and without hesitation gave me a military discount good guy thx Jose will be coming back defiantly !! read more

This is by far the best autozone in Riverside! I really appreciate how great their customer service is. Even though I now live in a different area I still pass up the autozone in my neighborhood to go to this one. They never hassle me with returns and always give me great service. read more

went in to purchase a battery and alternator. Can't remember his name but the guy that helped me out, said " let me test the alternator first to make sure you need it" Well after checking it he said I don't know who told you, you needed an alternator but they were WRONG!!! he could of just sold me the alternator but instead of making a quick buck he was HONEST and save me some money. And for that fact alone anything that has to do with my car, I'm buying from nowhere but AUTOZONE... They've earned a lifetime customer in me.... read more

Came in for a new battery and Ben was wonderful. He made the whole process super easy and worked with me to better understand the products to choose from. He installed my battery very quickly. His Customer service was awesome I recommend for everyone that needs an auto part store to come here. read more

While taking my daughter to work at the home depot across from this location, I was informed by a diff driver one of my back lights was out. So I decided to stop at the auto zone after dropping her off. A very nice gentleman name "EDDIE" assisted me not only with the purchase but took his time to changed the light bulb. Being out of state (Arizona) i was not expecting such great customer service. Please hire more people like him. read more

Wait time for cashier is long. An additional cashier helped the employee ahead of me, then went back and didn't return. I could've walked out with merchandise. Not sure if it's only during late hours but make sure you have time to wait for them if you come here. read more