In around 2017 or so, I called and asked for how much it would be to weld a catalytic converter…read moreinto my Explorer (Ford '91) and was given a excellently fair price. I went on over and waited and observed that the job was taking quite a bit of time. When the work was finished, I was told that I would only have to pay the price that I was quoted over the phone. I was surprised and grateful. So, I told him that I saw that the job took quite a lot of work and the welder said that the job should have cost a lot more. I gave him an extra ten bucks to show my appreciation. I believe that Jerl's Muffler and Brake has honest and fair people working for them. Based on that experience and speaking with them over the phone, I recommend them to everyone who needs their vehicle serviced according to their abilities (mainly Muffler & Brakes). I am going to see if they can work on my current vehicle and do a job on it. It has a broken off lug bolt that I need taken out. They can attempt to do the job but because their price is uncertain and a bit more than I would like to pay, I will go with a different shop. Initially, they referred me to America's Tire but they don't do that kind of work. America's Tire referred me to Brake Masters. I called them and they sound more than fair. They in turn referred me back to America's Tire for mounting and balancing... Just goes to show you how a good reputation means a lot and is hard to come by, especially in the automotive industry.

I needed brakes in my wife's Atlas Crossport. I knew I didn't want to continue patronizing the two…read morelocal dealerships. I had three shops recommended. My son in law recommended your shop. I'm glad he did. I called yesterday made an 8 am appointment today. They said what they would do and how much, did what they said they'd do and had my car ready by lunch with turned rotors and new pads. No overpriced drama or up charge. Just good service and a good value from a proud small business. That's why they have been around for a millennia. Thank you again.

Placed an online order and went to pick it up in store and it was ready by the time I got there…read more Love that option as it makes it easy and ready to go once I arrive. They had a couple sales on oil and filters so it made doing my oil change easy on the wallet. The employees are welcoming when you walk in and are easy to work with and get your order correct. In and out within a minute. Will be back for my car needs.

Kevin and the Sales Manager are some of the most unprofessional people I've ever dealt with. I went…read morein to exchange a part I purchased from another NAPA store and even had all my receipts, yet they still gave me a hard time like I was trying to scam them. Kevin couldn't even bother to notice there was another receipt sitting right on the counter. When I came back and told him I had the paperwork the Sales Manager requested, he hit me with a condescending "Oh, you're a little mad huh?" completely uncalled for and disrespectful. He finally processed the exchange but basically threw my refund receipt at me and walked away like he couldn't be bothered. Absolutely horrible customer service. Rude, dismissive, and unprofessional from start to finish. Needless to say, I will never come back to this location and will not be giving NAPA my business again.

This place had my item I was looking for and also gave me…read morechoices not just gave me what they wanted , they showed the choices to me and I picked what I wanted, great group of people and very helpful, in the office and outside with the guys that carry everything and anything to your car.

I appreciate the great customer service, everyone was very nice and professional. I got my…read moretransmission pretty quick and they were ready for me before I got there.

I tried to support this small business by purchasing front rotors, but I ended up getting scammed…read more The parts I received were not the right parts for my car. Essentially Steve, tried to sell me something much cheaper parts after promising the parts I ordered were available. When I tried to return them, the store refused to give me a refund even after I agreed on 35% restocking fee. This is not how you treat customers, especially those trying to support local businesses. I will never shop here again and will make sure to warn others about their shady practices. STAY AWAY!!!

the new owner Steve is a real life ahole!!!! I've been…read morecoming to this place for over 12 years and have always been treated like family. Manny the owners father, was a great man and understood how to do business. i will no longer use this place for parts. ill just go to rockauto.com and order the same exact parts for a way cheaper price. yeahhhh I recently found out that Steve got rid of the riverside warehouse and claims the warehouse is in la, lmao!!!!!! JOKE no thank you STEVE!!!!!!!! Bring Manny and Alex back

Extremely poor experience! Wouldn't return an item we used for five seconds even though it had no…read morescratches, was clean, and completely looked brand new. Bald guy at the front desk was a complete a hole, laughing the whole time not wanting to return it. We were however, able to return it immediately after at a different location nearby. This location has workers with low IQ beware.

Luis is a cool cat. I purchased a wiper for my back windshield. It was reasonable and he even…read moreinstalled it for me. Rock on O'Reilly Auto parts! G

Best bang for your buck absolutely would Recommend this place for any car part servicesread more

Good prices and good stock of products. The staff is very knowledgeable, and Parts Authority is…read morealways my first choice for automotive needs

My experience with Walter's Mercedes-Benz service was extremely disappointing from start to…read morefinish. I was told my vehicle would be ready, going over to pick up after they said it was complete only to find out it appeared that little to no work had actually been done. I drove off the lot and my motor started knocking minutes after leaving. After returning to the dealer hours after waiting for their tow service all I got were the service gentlemen at the service dept scratching their head like they had no clue. I asked if they atleast test drove after and of course they didn't. I was never given clear or consistent answers about what was happening with my vehicle. After 10 days of waiting, I was told that my car needed a new engine and that the dealership had decided not to perform the repair. I was left with a broken-down vehicle and no real solution. What was even more frustrating was the complete lack of follow-up from management. Service Manager Mark Interlicchia never returned my calls or reached out to discuss my concerns after I brought my vehicle back. My service advisor, Danny, was polite but was never able to provide clear explanations or updates throughout the process. When you purchase a luxury vehicle, you expect a certain level of customer service and accountability. Unfortunately, this experience fell far below those expectations. I would have appreciated honest communication from the beginning instead of being told my vehicle was almost ready when it clearly wasn't. I hope Mercedes-Benz takes situations like this more seriously because no customer should be left without answers or a working vehicle after spending this much money on a premium brand.

As a Riverside homeowner living near this dealership, I feel compelled to share my recent…read moreexperience. Despite the convenience of the location, I am willing to travel to Ontario for better service than what I received this morning from service advisor Justin Christian. With over 10 years of experience in sales, currently serving as a sales manager, I hold high standards for customer interaction and professionalism. Unfortunately, this experience fell well short of those expectations. I visited for a routine oil change and was quoted $480. This was surprising, as I have receipts from last year showing I was charged $280 for the same service. When I questioned the increase, I was told, "well yea everything has gone up," which came across as dismissive and unprofessional. Following that response, Justin proceeded to focus on his computer and print paperwork without any further communication for approximately three minutes. Feeling ignored and undervalued as a customer, we chose to leave. This type of interaction is not something I would accept from anyone on my own team, nor would I consider it an appropriate way to engage with paying customers. As consumers, we have the choice to take our business elsewhere, and based on this experience, I will be doing so. I contacted a dealership in Ontario immediately afterward and was quoted a starting price of $240 for the same service. While it requires a longer drive, I would prefer that over being treated in a manner that felt dismissive and unprofessional.

man man man!! this guy can get you anything * don't want to…read morewait for delivery? wait bout an hr and your parts there! * beats competitors like oriely's/auto zone/napa parts/pep boys this dude is the man the first time i bought from him not one of those competitors had a right cv axel for my 2016 mazda 3! i just went today to find a strut that thise places had told me itd be a 2 day wait... i called him he said come in 30 mins!

A month ago my alternator went out on a 2014 Corolla. I tried shopping around but couldn't find one…read morecheaper than $300 so I bought it from autozone. After I told my dad he said "You got ripped off" So i tried looking again and found this place. I called the guy and he was super nice he said he had one refurbished for half the price. I was reluctant at first but my dad told me to just give it a shot. I went and bought the part for $150 and my dad helped me change it out. Its been a month and the car has been running PERFECT. Thanks again to the guy working the front desk he was super helpful and gave a great price. Will definitely come back when I have something else I need to get for my car.