I had an amazing experience from start to finish. The staff was professional, friendly, and very helpful throughout the entire process.

I have been a long time customer for approximately 30 years and have purchased/leased 10 plus BMWs. I've dealt with many salespeople and I have to share that "JR" Jamil Razzak exceptional! He went above and beyond from the moment I was contemplating trading my car to completing my purchase. I also needed to bring it back in for additional work and he offered to take care of making the appointment as well as making sure I have a BMW loaner car. When I came in, he even went took the time to have me meet with him first, drove my car to the service area and then proceeded to walk me back to the service center. These types of gestures mean so much and is not done very often anymore! He was in constant communication throughout and truly has shown me that I am a valued customer. Thank you so much J.R. for your kindness and your exemplary customer serviceWe need more people like you in the business world as well as in daily life!! BMW is fortunate to have you! read more

Five-star experience with Mark Decker at BMW Riverside. We never even stepped foot in the dealership--Mark handled everything remotely, and it couldn't have been smoother. From the first conversation to final delivery, he was professional, responsive, and incredibly easy to work with. He took the time to understand exactly what we wanted, answered every question clearly, and made the entire process feel seamless and stress-free. No pressure, no back-and-forth--just straightforward, honest service. The vehicle was delivered right to us, which made the whole experience feel elevated and effortless. Mark truly went above and beyond. If you're looking for a modern, no-hassle car buying experience, ask for Mark Decker at BMW Riverside. Highly recommend! read more

*****Wael Elassal -Ask for this guy! ***** From the moment I stepped onto the lot, Wael was all smiles and made me feel right at home. No pressure at all! I was in and out in just half a day--seriously a record compared to my past dealership experiences. I took my family out to lunch as we came in mid morning and when we got back, everything was ready to go. Wael was super patient and attentive, answering all my questions and showing me a bunch of cars. Just a few signatures, and I drove off in the car I wanted at the price I needed. If you're looking for a great experience, head to BMW of Riverside! They have an excellent manager and finance guy too. Couldn't be happier! read more

BMW of Riverside - Car Dealers Near Me - Riverside, California

Yelp Review: BMW of Riverside (1-Star: STAY AWAY) TITLE: Unprofessional, Dishonest Service & Deliberate Delays - A Complete Disappointment We brought our 528i in for a simple 2-hour recall repair. The experience with BMW of Riverside Service was nothing short of a nightmare, characterized by extreme unprofessionalism and outright disrespectful behavior. AVOID THIS DEALERSHIP. Key Issues During Our Visit (Service Advisor: Ernesto): * Disrespectful Treatment: Service Advisor Ernesto ignored me for 15 minutes while I stood directly in front of him. * No Loaner Offered: Despite bringing in a work car and needing a loaner, we were abruptly denied. * Unauthorized Billing & Communication Failure: o The original 2-hour job turned into two days (Friday to Monday). o I called and texted multiple times to cancel a $300 diagnostic and get the car back. All calls/texts to Ernesto and the manager went unanswered for weeks. o Upon pickup, they FORCED me to pay the $300 unauthorized diagnostic fee, threatening to hold the car if I didn't pay. I paid for a service that ultimately found nothing. * Deliberate Delay and Dishonesty: After paying, we were left waiting in the lounge for over 1 hour and 15 minutes for the car to be retrieved. Staff claimed they couldn't find the key. It was eventually discovered that Service Advisor Ernesto had the key in his hand the entire time. This was a completely intentional and disrespectful delay. They failed at a simple recall, forced us to pay for a canceled service, and deliberately wasted over an hour of our time upon pickup. We lost all trust in this dealership. Go anywhere else but BMW of Riverside. read more

Was told there was a 25k mark-up on 27 m3 allocations. Was able to get one at msrp at another local dealer. Do not go to this dealer.

We used our broker Renee and she got us a great deal at BMW Riverside. My wife simply loves her new 330I, the process with the dealership and Renee was seamless and so quick. Alberto delivered it today and talked about all the extras and great stuff that BMW has. We are good to go. Thank you all at BMW Riverside. read more

BMW of Riverside - Happy wife. - Car Dealers Near Me - Riverside, California

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I had such a wonderful experience working with my sales representative Jamil during the purchase of my car. From the very beginning, before I even walked in he was very clear and sincere. They were patient, attentive, and genuinely interested in helping me. He took the time to answer all of my questions. Best experience yet buying a car! Thank you !!! read more

BMW of Riverside - Car Dealers Near Me - Riverside, California

I brought my car in on March 3rd for a problem with the ac. The air from the floorboard was blowing hot but the air from the dash was cold. At first I was told the issue was a leaking hose, but then another repair had to be made, then another. Long story short, I get my car back 3 weeks later on March 24th. During that time period, I tried calling my service advisor Ernesto multiple times. Every time I was sent straight to voicemail. Our only point of contact was text message and sometimes it would take a day or two to get a response. At one point I decided to show up in person to ask why the car was taking so long to repair. When the car was ready for pick up, Ernesto had already left so another advisor helped me. I discovered that many other repairs had been made to the car...none of which i was updated about. I did receive a text message earlier in the day saying "I just wanted to let you know you got a new steering wheel. The oil one was difficult to come out." When I tried to contact him for further information, I got no response. The other advisor explained that the steering wheel had to be replaced because the bolts were too tight and when they went to remove the bolts the wheel was damaged. But had I never asked, I would've never been updated. Right when I hopped in the car, I noticed soemthing was wrong. There were very obvious gaps in the center console, almost as if someone had cut the plastic and tried to pry it up. The trim on the side had such a big gap that you could pull up the entire center console cover if you wanted to. There were also scuff marks and debris everywhere. Best part was, when I drove the car out of the parking lot, the steering wheel started squeaking like a door! I immediately drove it back into the parking lot to speak to an advisor, but when i tried to, they said they were closed and to come back tomorrow. Before I even got on the freeway, the air stopped working again. It was hot at the feet and cold at the dash. In fact, at some point the air just stopped coming out of the vents all together. I was sweating all the way home. When i got home, i realized the ac made a grinding and squeaking noise like a mouse when turned off and on. I also noticed that the ac vent at the passenger side was poorly attached. It wiggled up and down with little effort. I genuinely don't understand how the car is leaving the shop in worse condition than it came in...3 weeks later. I understand that the dash had to be removed to replace the evaporator, but the way bmw of riverside left my car was and is unacceptable. I do have an extended warranty with bmw that ends in April, so I'm wondering if the long delay has something to do with that... but yes, i don't recommend. this entire experience has been a headache. i've never had an experience this bad before. i'm going back first thing tomorrow to get this sorted read more

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Brought my i4 in to fix a sensor error that was under warranty. The entire experience from booking an appointment, to service check-in, to loaner transaction, to repair, to pick up was flawless. Huge credit and thank you to Stacy who provided superb service. She was friendly, knowledable, and prompt. She kept me updated throught the process and never tried to rush me through anything. I loved the loaner vehicle (iX) they gave me too. This was my first time getting service here, and I couldn't be happier. I highly recommend. read more

I drove 2 hours to this dealership from Valencia because my family has had a great experience here in the past, and this visit was no different. Not only did I get a great car at a great price, but the customer service was exceptional from start to finish. I traded in my Tesla Model 3 for a BMW, and the entire process was smooth, transparent, and stress-free. JR and Robert T. were extremely helpful and accommodating, they explained everything clearly and walked me through each step. Dylan had the paperwork prepared right away, making everything efficient. David helped me set up the MyBMW app and mobile key, and Evan even drove 2 hours with me to complete paperwork with my co-signer. Overall, I had an amazing experience and will definitely be back. This type of service is rare and its exactly why I'll continue to come back. Truly appreciate the entire team! read more

BMW of Riverside - Car Dealers Near Me - Riverside, California

-- An Unexpected Experience That Exceeded Every Expectation My family was put in an incredibly stressful situation when my daughter's car was stolen. We weren't planning on purchasing a vehicle, we were forced into it. The last thing we needed was a high pressure, misleading car buying experience on top of everything we were already going through. That's not what we got at BMW of Riverside. From the moment we worked with Mark D. in sales, the tone was set. He was straightforward, transparent, and genuinely empathetic to our situation. No games, no smoke and mirrors, just honest, professional service from someone who clearly takes pride in what he does. Then Dylan B. in finance carried that same energy all the way through the close. No surprises, no fine print tricks, just a clean, respectful process. Here's what makes this review even more unique: we purchased a Tesla at a BMW dealership. And not once did we feel like second class customers for it. These two gentlemen treated us with the same level of care and professionalism you would expect on any premium transaction. It's no surprise that both Mark and Dylan have been with BMW of Riverside for as long as they have. That kind of longevity speaks volumes and it's a direct reflection of the culture that upper management has built here. You don't retain people like this by accident. If you're in the market for a vehicle, do yourself a favor and ask for Mark D. and Dylan B. They represent exactly what the car buying experience should feel like. Highly recommended. 10 out of 10. read more

BMW of Riverside - Car Dealers Near Me - Riverside, California

We recently leased a car from BMW of Riverside and had a great experience. Jamir R. was extremely helpful, kind, and went the extra mile to make everything happen for us. He made the process smooth. We truly appreciate his help and highly recommend asking for him if you visit! read more

waste of time they set me an appointment for the vehicle I was interested and as soon as I got there they say the vehicle was sold, WORST BMW DEALERSHIP read more

We were shopping around for an X5. We contacted several dealerships. Not every sales rep is helpful. That's why Gabe stood out. Gabe was super helpful and knowledgeable. He was quick to respond and gave me all the information I requested. I highly recommend him if you are shopping for a BMW read more

So this is not really for BMW Riverside, but it is for Richard Houston, who is the classiest, least high pressure car sales guy person I have ever met. I HATE car dealerships, but it was Valentines Day and my husband needed to do something about his expiring BMW lease and I love my husband so I went along. I also used to HATE BMWs because I thought they were pretentious and I have certain concepts of how BMW drivers drive. But my husband likes them and because of Richard's guidance and his genteel and inclusive attitude I felt good about everything. Unlike my husband I like to buy economical cars and I don't want people making assumptions about me based upon driving an upscale vehicle. He's making me think differently. Wow. Not as impressed when finishing financing but nothing is perfect and financing had nothing to do with Richard. He was wonderful from start to finish dealing with a person coming in with bottom of the barrel expectations. Thank you, Richard!!!! read more

Terrible experience. I bought a vehicle from this dealership and noticed the brakes were squeaking after purchasing, the sales rep said they would never sell a car low on brake pad since that's a liability. They had their own techs take a look and said everything is fine. After a few months of driving, I found out the lie. I was replacing my wheel and saw the brake pad was absolutely gone, just a sliver left read more

BMW of Riverside - Brake pad - Car Dealers Near Me - Riverside, California

Started my search online, request info on an M car. I am undecided on what series, but the request was for an M4 comp. Of course I received daily calls and emails to visit and look at the car i made inquiry about. Enough to be considered annoying and unhelpful. Today I finally had time to come by and look. We walked around for a few minutes and did not get attention from any sales staff. We decided to leave and go to another dealer in the area where we received attention from the sales staff within minutes of walking on the lot. As we were leaving BMW we did notice an older couple walk up and immediately receive attention from the team. My recommendation is to spend less time pestering people during work hours to come in , and more attention to the people that walk on the lot. If we decide on a BMW it will be from another dealer read more

BMW of Riverside - Unique sighting at a bmw dealer - Car Dealers Near Me - Riverside, California

Brandon was amazing! I had a terrible experience at Ontario BMW and decided to give Riverside BMW a chance. Brandon took the time to help me and my husband find the perfect car and gave us plenty of options to choose from. He took the time to work with us and made it possible for us to drive off in the car we wanted. He was super friendly and patient and made us feel very welcomed. It was one of the easiest/best experience I've had at a dealership. Thank you Brandon!! read more

Fair prices, quick service, and pleasant people. A bit of drive, but probably the best BMW dealership I've been to. Will definitely be back for parts. read more

Getting our very first BMW was such a special moment, and JR made the experience absolutely amazing. From the moment we walked in, he treated us with patience and kindness.He explained everything clearly, answered all of our questions, and made the process feel easy and enjoyable. We love our BMW and will definitely be coming back to see him again for the next one! read more

BMW of Riverside - Car Dealers Near Me - Riverside, California

BMW # 3 at Riverside, BMW. Ruth Lainez Blanco picking up her new car at BMW of Riverside. The amazing folks there treat the clients like gold. Our AMAZING Sales Associate is always J.R. The finance lady & Assistant Technician, were just as awesome. Thank you BMW of Riverside. Can't wait until # 4..... read more

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We recently visited after finding a car on their website. Although we arrived just 30 minutes before closing, we called ahead to ask if it was okay or if we should come another day. They assured us it was no problem and encouraged us to come in. We're so glad we did! From the moment we arrived, we were treated with genuine respect and never felt rushed. Mr. Richard Houston helped us, and wow -- what a great experience. At no point did we feel pressured. Richard answered all of our questions thoroughly, walked us through the car in detail, and showed us how everything worked. We also had our five-year-old with us, who was clearly at the end of her day -- but Richard was even kind and engaging with her. That spoke volumes. He's just a great guy, definitely not your average salesperson. My husband and I both left saying the same thing: "That guy was solid." He treated us like family, listened to everything we had to say, and made sure we felt completely comfortable. We've had our share of experiences with pushy or overly aggressive salespeople, so we're always a little cautious -- but Richard was the exact opposite. If you're in the market for a new car, go see Richard Houston. You won't be disappointed! read more

8 hour for an oil change any other location there done within a coulpe more the wait is insane for something simple

They didn't do the job they where supposed too. I still have all the maintainers issues with ixm60

Very disappointing experience. The BMW staff was extremely rude and unprofessional. I was made to wait for a long time for no reason, with no explanation or communication whatsoever. My time was completely wasted. The attitude was dismissive, and there was zero respect or customer service shown. For a brand like BMW that claims to be premium, this level of treatment is unacceptable. If you don't value your time or expect basic professionalism, then this place might be fine -- otherwise, I would not recommend it. read more

I am so grateful to the amazing team at BMW of Riverside. Jamil Razzak helped us get the car we were dreaming of - a 2025 X5 Hybrid. The whole team at the dealership is super helpful and welcoming. They make purchasing such a powerful vehicle so easy! Highly highly recommend BMW of Riverside! read more

BMW of Riverside - Leaving the lot with an X5 - Car Dealers Near Me - Riverside, California

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You drive a BMW OVER $120k and you pay to get your car serviced and still have to walk to get your car instead of them bringing it to you. That's THE LEAST BMW can do for you! Oh and not to mention how you have to leave a $500 deposit to drive the loaner! When you arrive to service your car- the loaners are not ready, not washed or gased up. So you have to wait another 40 min for them to do that. Give me a break. Mercedes NEVER required us to PAY for a loaner car. Do BETTER BMW. read more

This review is long overdue. I purchased my 2024 M440i from Larry Winkler last December and had a great experience. I live in Northern California but drove to Riverside for my new car. In case you're wondering what motivated me to drive over 400 miles to purchase a new car, this isn't the first purchase that I've made from Larry Winkler at BMW Of Riverside. I purchased my prior car, a 2016 428i from him as well. Several years later, Larry remembered me and provided the same stellar level of service that I remembered from my first purchase with him. It is such a pleasure dealing with him because he makes every detail of the transaction easy. Yesterday was my birthday, and Larry actually called to wish me a happy birthday! That's the level of personal service that will keep me coming back. I recommend Larry and BMW Of Riverside to anyone looking to purchase a BMW and will gladly drive over 400 miles again to buy my next car. read more

BMW of Riverside - Car Dealers Near Me - Riverside, California

3rd time went there I like the customer service we are all very happy work with JR VERY NICE DEALING WILL BE BACK AGAIN.....

Went to Riverside BMW for recall work and during the inspection I was told that my radiator was leaking. I asked if a pressure test was done because my car was not having any heating issues. I was told they would perform but that never happened, but was given a quote for $2500 to replace radiator. I explained to them that I was not having any issues. I declined service took my car to my certified mechanic they ran a test on my 528i and found only a faulty sensor which cost $40 to replace. While I was at it decided to replace coolant reservoir and have had zero issues with my BMW. Shame on Riverside BMW for trying to take me for a money ride!! I know a lot of people and restore classic cars are for a hobby. Customers beware!!! Would give zero stars if I could. Ontario BMW is no different. read more

Already I had bad experience with sale before I came for service today for a recall and I was told it will take a day and we are no service loaners and we are fully booked for another two weeks ! I told him I'm travelling in two weeks and I need a loaner maybe I should go somewhere else , he said okay no problem ! Was planning to see my lease options !! You just give me Another reason to never buy BMW read more

First off ... hate going to dealerships without first calling on the phone and see how hard it is to get "precise" answers.... So what went well? MARK DECKER! Did my entire deal over the phone once we discussed my buying parameters and much to my surprise.... VOILA... what he promised came true! Picked up my Grand Sedan + M SPORT PACKAGE a week later! No fuss no muss just trust.... Just like when u need an accident lawyer you call JACOB .... When you need a Beemer... CALL DECKER.... That's Mark Decker! read more

JR made our experience go very smoothly. He made us feel very comfortable during the entire process. If I was going to get another car from BMW, I would most definitely go straight to JR. read more

Had a wonderful experience with my salesman JR. Very attentive and clear with the entire process. Left with a great SUV for my daughter. Looking forward to working with JR more in the future read more

Last week I bought a used 2024 Mercedes GLE 580 from BMW of Riverside. I've never dealt with this dealership previously and I am a car guy owning a substantial number of cars over the years. Oscar Contreras was the professional advisor at the dealership. I don't use the word car salesman as Oscar was not just about selling a car but making it memorable and developing a business relationship. His follow up was 2nd to none all the way to making sure the delivery to my home in Scottsdale was successful. I would highly recommend anyone looking for a BMW or a nice used car reach out to Oscar as you will not be dissapointed! read more

BMW of Riverside - Car Dealers Near Me - Riverside, California

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Very poor customer service for a 150,000 dollar car. Very disappointed. I waited 30 min and received no help from the service dept.

BMW of Riverside is amazing. I have bought several cars there and every time I go JR takes great care of me. He is very knowledgeable extremely friendly and professional. JR has made every purchase easy and has always taken really good care of me. If you're looking to buy a car, be sure to ask for JR, he is the man. He will go above and beyond to make sure he can try and get you everything you need as far as payment, down payment, and even any extra little things you asked for on the car. If you can't make it happen, he'll let you know but rest assure he will always do his best. My experience there is always a five star experience and that's part of why I keep coming back over and over again. Thanks for helping me get my new car JR! read more

BMW of Riverside - New 740! - Car Dealers Near Me - Riverside, California

Amazing experience. I went there to check out their inventory and if you're looking for options, this is simply the place. they have the biggest inventory on X3 M50 I have research in all Southern California. I went with my husband took my time to se all the cars in the lot, they allowed space for us to see and talk. Jamil "JR" Razzak was amazing at showing us the car we liked, he let us test drive and help us get a great deal for the car. Very friendly staff, very easy and smooth process. read more

JR is amazing! Came in on his day off to help us. We were very happy to work with JR again, and we love our new car!