Working with Astor and Scott Fox at the Jaguar Dealership. My initial experience was very positive with good conversation and discussion around a used MB they had listed for sale. I was told the SUV was not currently on site as it was going through a rigorous inspection and had some minor repairs they wanted to fix before selling the car. We ended up making a deal, I purchased the car and we went on our way. Within a few days, we noticed the AC vent was misdirected to the floor so I called Astor to let him know. No reply from the salesman. When I didn't hear back from Astor, I tried the manager, Scott who also did not respond back to my messages. I left messages on his voicemail and with the receptionist and still no reply. read more

The best! Patrick had a brand new Jaguar on the floor that was calling my name! Excellent service all around!!! read more

Jaguar Riverside - Auto Repair Near Me - Riverside, California

Ok...buying a car out of state can be daunting. Pictures only go so far. Lots of paperwork back and forth. A lot of descriptive texts, videos and emails. Money wires etc. Not to mention the shipping. Well, this went down so well I have to say in the end I could not be more pleased. The car is just as I pictured it. Major kudos to Jeff - Astor - Steven and Greg at Jaguar Riverside for all their help. Including making another key fob for me. I have owned a ton of cars, and two keys is simply a must have. I tried not to be a pain and followed up with any info they needed immediately. You have to do your part. Stay calm and just get it done. I wish these guys all the best and much future success! read more

I would stay away from this dealership. I bought a used car from them that has been giving me so many problems

Huge thanks to Brennan who helped me with my car purchase! He was awesome, super knowledgeable, easy to talk to, and made the whole process smooth and stress-free from start to finish. Couldn't be happier with my experience and my new car! read more

What an amazing experience we had at Jaguar of Riverside! The whole team made our purchase super easy and fast! Aron was our sales guy, this guy is the real deal. No bs, just straight to the point! Thank you guys for all the hospitality you gave me and my family! read more

Jaguar Riverside - 2022 Cadillac Escalade Sport! - Auto Repair Near Me - Riverside, California

Service professional dear Linda Gemayel was amazing as usual! I just came to Riverside all the way from Orange County since I know her quality of care and excellent, beyond exceptional knowledge, diligence and kindness. I'd like to relay my appreciations to her to begin with. Service facility and dealership overall was great and I very much enjoyed dear Leti's refreshment treats while waiting. Thank you Linda and Riverside Jaguar for everything! read more

Horrible! Did you know the sell used vehicles with tires threads at 45 to 50 percent?! So after putting money down and everything within a year I need four new tires! Brian the service director said that adding 15,000 miles to a car is normal wear and tear and that I need to pay for the tires and breaks! When I was in financing they pressured me into getting useless packages and the sale person stole items out of my vehicle. Also they never transferred my old vehicle to the new owner so I am still getting tickets for a vehicle o don't have! This place is just ghetto! read more

Came here a while ago and bought a new Jaguar. Pedro helped me out every step of the way. I cant recommend him enough. Thanks Pedro!

Service advisor Ivan is a crook! My elderly mother has used Newport Beach Jaguar for a decade and we just decided to use riverside jaguar for her current car. She went in for a general service(oil change, top fluids, tire pressure) on her lease and after waiting a few hours, Ivan told her she will need new tires. She said that the lease is up in December and won't worry about it now. He said he didn't know it was a lease.... As she got on the freeway the low tire pressure light came on. She pulled into a tire shop near her house and they said the tire cap was not put on right. My mom called Ivan back about this issue and he claimed "they did not touch the tires." See the photos attached that show they claim to set the tire pressure to factory specs. So he lied. Jaguar of Riverside - you got a bad apple working for you and it will cost you our family business. If she goes back soon she will ask for her regular good guy Mark but we will most likely lease or buy at another dealer. read more

Jaguar Riverside - Ivan is a crook - Auto Repair Near Me - Riverside, California

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Great experience with Heath, Sean, & Jeff. Responsive, professional, accommodating, and most importantly, customer experience focused. Will definitely be returning to this location for our next Jaguar! Thank you! read more

Jaguar Riverside - Auto Repair Near Me - Riverside, California

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I took my Jaguar F type in for what they lead me to believe was a battery cable and it turned a 34,000 job. they told me I neede a new engine. while it was a part they told me it neede a new clutch. I finaly get the car back after they had it for a couple of months, a month later the thermostat goes out. I finaly get the car back after three weeks and now my top on my convertable wont go down all the way. The people are very nice in the service department . Morgan my service guy is realy a good guy. I don't know if it is bad luck or something funny is going on only time will tell. read more

Jaguar Riverside - Auto Repair Near Me - Riverside, California

Took my Car in to Have a key programmed and added. Let the advisor know that my car was knocking during stops and accelerations. Morgan the Advisor stated they would diagnose the car and let me know if there were any codes. No codes were found and Per Morgan "It's recommended that the the transmission be serviced due to judder vehicle has codes" told him over the phone i thought it was BS. Called Mission Viejo Jaguar and spoke to their Master mechanic and their service advisor. I was told by Mission Viejo that the knocking is a driving characteristic and that Transmissions are sealed and if there are any issues with the transmission a replacement is recommended. Car is under warranty. Shady Service Advisor always call around different dealerships and ask questions. Not a trustworthy Advisor/Dealer as the advisor is representing the Dealership. read more

DECEPTIVE PRICING. I purchased a 2023 Mercedes from this dealership and pod exactly what they priced it t online and added the 100k extended warranty. I was then told that I had to pay an additional $1,500 for a GPS they install in all of their cars, the Mercedes has one installed factory already, but they made instead of removing it like I requested made me pay an additional $1,045. They also installed fancy stickers on the door edges which protect someone else's car if I open the door into their car for another $545. I also said I don't want those. They said that was on every car! After I agreed and told this to a friend who owns a Chevrolet dealership, he was furious and said that was illegal, they cannot add items to a vehicle and make you pay more than an advertised price. I spoke with a GM from another dealer and he said that was absolutely BS and they thought it was a shady business practice. I have since texted the salesman Heath at least 6-7 times which each time he has responded either someone will call, they're busy try calling direct, which I left Jeff the GM a voicemail and never got a call back, and let Heath know this which he said let me try something else. This has gone on for probably 2 months and I'm tired of calling. I would highly suggest finding a dealer that doesn't make money by adding things to the vehicle you don't need! And certainly one that will at least hear you out on your concerns after the purchase of you reach out as many times as I have. You also see other complaints online for deceptive pricing and others stating they need a new GM. read more

Recommend not doing business with this Dealership or Technicians. Will look for any means necessary in not upholding to contracts and try to charge you for work on your vehicle that is covered. Go to other dealerships that are trustworthy and know a thing about contracts and vehicle coverage. read more

I just left Jaguar of Riverside after looking for some very hard parts to find and the parts service counter was amazing, they went far out of their way to help. Letty at the customer convenience center was 5 stars all the way!!! I told her I was just there looking for parts and she treated me like I was buying the most expensive car on the lot, businesses need more people like Letty. read more

The Customer Service is TERRIBLE! Accidently, Overheard my sales guy trash talking me when he forgot to hang up. And I'm a nice person...there was no need. He never followed up after discussing a buyout on my lease. The manager of the sales department, never called me back when I left a message for him. When I talked to the manager of the store location, he barely apologized and then tried to get me to come in to upgrade my car. The culture of that dealership speaks very clearly that they don't care about the client. I'm not sure if they know, we are buying a Jaguar! ...but they treat you like you are buying a Smart Car! I recommend trying a different dealership! Since we are mentioning names in the reviews...my trash talking sales guy was Greg S. He will be nice to your face, but be careful what he does after that. read more

This was the best experience I have ever had in purchasing a new vehicle. Please ask for Greg if you are looking for a new car. He went above and beyond!! Thank you Greg for your exceptional customer service!!! read more

Jaguar Riverside - New Epace delivered to my home by Greg - Auto Repair Near Me - Riverside, California

I purchased new Jaguar Xf r-dynamic sport. My warranty on previous jaguar xf supercharged was out of warranty. This new vehicle is equipped w chemicle call Cosmoline which is supposed to keep new vehicles from rust during shipping. Leaving w new car I noticed burning oil smell in cabin of new Jaguar it was late I couldn't call till next day. My drive home I was coughing dizzy headache feeling getting home, my lungs burning. I went out to car see if I could problem, it was on exhaust pipe to left behind driver side all over rear car. And gas/oil type film on rear view window all over. I called Jaguar and this is how I learned of Cosmiline. They said don't worry it will clear up in month or so... meanwhile I'm driving in this coughing w burning oder in cabin car w kids. I was told keep air conditioner on high and open windows to vent out air in cabin [51* weather outside]. I took car in get exhaust cleaned and check for leaks inside manifold I believe. Jaguar told me yes burning/gas oil smell but it will clear up in time. Cosmoline is known to cause cancer if inhaled per my research. =/. These cars should be illegal to sell. read more

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I recently purchased a used Honda Accord from this dealership and had a wonderful experience. It was a ways from where I live, so I called about an hour in advance to make sure it was there, and was in good condition as to not waste my time. A sales rep named Pedro made me an appointment and had the car pulled up and ready for me to view when I got there. The car was in great condition and they had just replaced the rear brakes, both cabin and engine filter, given the car an oil change, and filled it up with gas. I was very impressed. Everything went very smoothly and they were very responsive and helpful when it came to me returning to pickup the car and finish the payment. Would totally go back! read more

Jaguar Riverside - The car parked in a nice glass doored garage, ready to be picked up. - Auto Repair Near Me - Riverside, California

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I have been coming here for the past 3 months to get my car serviced, mind you we did not buy our Jaguar e pace from here but from a Toyota aka used. They did not do a thorough inspection of the car before selling but that was our oversight. We've been helped by multiple people one being Victor and the other Morgan. I truly appreciate the time they take to follow up and let us know how our car was doing. They have warranty on the jobs that they do. Even though it is inconvenient to keep going to get your car serviced they have made it very pleasant and I enjoy their professionalism. I really wished we would have come directly to Jaguar to buy our car even if it was used. read more

We took our 2017 Jaguar F-Pace to Jaguar, Riverside, CA for it's annual service and diagnostics, in addition to purchasing 4 Tires. Our Service Advisor, Mark Espinoza, was in communication with us before, during and after our service. He made the entire service process very smooth with his knowledge and professionalism. The Indigo Jaguar Riverside showroom and customer waiting room were very inviting and clean. This is the location we will always return to for the service of our vehicle. Thank you Mark Espinoza and Jaguar Riverside. Ken and Diane Simonds, Big Bear Lake, CA read more

So i have both good and bad reviews to share, so Ill start with the good. The service department staff are very friendly and very accommodating. Any time I needed a loaner they do not hesitate to get me a car while I wait for mines to be serviced. I have never had any isssues with my service not being done properly. So for the most part they do a great job. Now for the bad. There is a certain amount of either dishonesty or plain laziness when it comes to quoting things that I inquire about. 1. I asked about updating my navigation map. Was told that it cost $500.00 when in fact you can download it @ home and buy the software on a SD card for 120.00 2. I was told by service department I could not get an extended warranty. Only to find out that my car did qualify and I ended up going to another Jag dealer for the warranty. 3, I was instructed that I need new brakes and that my extended warranty did not cover. But when I took the car to two different brake mechanic shops, they both said I was a long way from needing brakes. Overall I find myself not being able to get an honest assessment on things I may or not need for my jaguar and that is very unfortunate. So i probably will not be returning to this one and looking for one that may be out of my way for future service needs. Service: read more

TLDR: 1)This place straight up lied to me, and tried to scam me out of $8,000. 2) They gave me a crappy rental car while my vehicle was being serviced, and then later tried to make me pay for it. 3) The little work they did, was done incorrectly and needs to be redone by a trustworthy source. How it started: I had a check engine light and used a code reader to determine that my vehicle had a faulty Oxygen Sensor. I thought this would be a pretty standard warranty fix, so I took it to Jaguar Riverside Service and Parts. First off, I had to make an appointment for 2 weeks later because they wouldn't even look at my vehicle without it. Even with the check engine light, they said just go ahead an drive it. When I brought it back for me appointment, I stated I would need a loaner vehicle. They acted like this was something new, and like they expected me to figure out my own ride to get back home. Every other Jaguar service or dealership service department would provide loaner vehicles of equal or greater value during service. Instead this service department reluctantly arranged for a rental vehicle and said they would have the diagnostic report ready for me the next day. I got in the crappy rental vehicle, drove home, and waited to hear from them. 5 Days later, I finally get a text with my diagnostics report. The Oxygen sensor did need to be replaced, but there was a huge list of other items for repair totalling $8,000. The most daunting item was that they found a Coolant Leak, and a Water Pump Leak. They showed that my coolant level was low and tried to convince me that it had leaked into the skid plate below the engine. Furthermore, they stated the the oxygen sensor was not covered under warranty. I argued with them about emissions standards and how federal and state laws require manufacturers to cover emissions parts as warranty but they still refused. They were unable to give me the documentation to prove why it wasn't covered. I finally gave in because I wanted my car back, and had them fix the sensor but planned to get the coolant/water pump fixed with a local shop. When I was agreeing to the sensor work, they also stated that the rental car had been out for too long, and now it was up to me to cover the cost. I definitely argued against this because they took so long to get to work on my vehicle, there is no reason that I should have to pay for it. With much reluctance, they conceded and covered the cost of the rental vehicle. I went to pick up my vehicle, and they said they topped off the coolant so I could drive it home. I took my vehicle to the local shop, with certified Jaguar mechanics, and they couldn't find any leaks at all! They did thorough checks and pressure tested the system to fully confirm that there were no leaks. They did find some evidence of previous moisture in the skid plate and asked if I had driven through any big puddles in the recent rain. I confirmed that I had, so the moisture there was normal. They also showed me the coolant level, and it was exactly the same as the report from Jaguar Riverside. Again, I was lied to about coolant and other fluids being topped off. No repairs were required and it became evident that Jaguar Riverside was just trying to take advantage of me. I am extremely frustrated by the dishonesty and poor service provided by Jaguar Riverside. I'm also finding that the work they did in replacing the Oxygen Sensor was not done correctly and I need to go to another shop to fix their mistakes. I do not recommend this place. read more

This review is specifically for the service department. My experience is why customers chose to not take their vehicles to the dealer service department unless it's under warranty. I made an appointment a few weeks ago for 8/30 for a diagnostic. I first made the mistake of giving them the issue codes someone else gave. Instead I should've had them do a fresh one. I dropped my car off on 8/30 at 9am and was immediately told they would have it a few days. Why is this not mentioned when scheduling an appointment? I immediately asked if they provide loaners or do they have a contract with any rental agencies and was told no. They wouldn't be able to help with a rental until after the diagnostic and only if I agreed to the service. Wow ok. I use to take my car to Mission Viejo Jaguar since this is where I purchased it. They would keep my car for several days for the simplest things as well but they at least had enterprise in house. I ended up getting a rental from Hertz down the street and they asked why Jaguar didn't call them to inform them I was coming so I could get their rate. My answer...‍‍"No clue sir" A diagnostic should not cost $215 when you take 2.5 days to get back to me on what's wrong with my vehicle and you don't provide a loaner. My last suggestion is this, when you are speaking to a person who does not know car mechanics lingo don't talk to them like they understand the issues/parts that you are referring to, especially if you're quoting me $4500 + for repairs. That is like me talking medical terms to someone who is not in the medical field. Update: I got my car serviced elsewhere for a fraction of the cost. $450 compared to jaguar's quoted price of $4500. Insane! read more

Took my Landrover 4 service I asked for a loaner car and they said they didn't have one- So they took me to hertz rent a car and they gave me a dirty car with a cracked windshield !!! When I call Erin Yang at the jaguar dealer and told him he could care less- I the told him to have my car ready because I am dropping that dirty rental at there dealership and picking up my car !!! I then call Anaheim jaguar and Landrover dealer and set up appointment with a loaner car ready for me to take !!! I live in riverside and want to support my local Landrover dealer BUT they could care less!!!! I also reached out by email to dealer and guess what no response !!! What a surprise - read more

I had a used car in mind and I had a budget. I spoke with Hae at the dealership and told him what I needed. I even told him "no dicking around" (this became the running joke at the dealership.). My wife and I drove an hour down to Riverside and were not disappointed. Hae was super friendly and helpful. The Optima I came to see was detailed and ready to test drive. They were able to get me the deal I wanted, and there was no dicking around! Steve in finance was also super friendly and helpful and I drove home in a beautiful car. Thanks guys! read more

Jaguar Riverside - Auto Repair Near Me - Riverside, California

I've purchased a good amount of vehicles, especially Jaguar over the years. When you come across a sales person whose professionalism is above reproach, sends you fantastic videos of a vehicle per request before you actually go into the dealership...and, that salesperson has a great personality as well...you bet I'm coming to Yelp to let others know. If you're looking into any new or used vehicles at Jaguar Riverside, ask for Eric Brooks, he's amazing. And no, I'm not a relative or a good friend of his leaving this review. lol. I met him because of a vehicle at Jaguar Riverside I was after. Eric is the best...really! read more

It has now been 9 months since I drove home with my IPace. Recently, I brought my car in for some software updates and I have to say, I am still floored by the amazing service I've received from Steven Morales and all the folks here at Jaguar/ Land Rover Riverside. The truly treat you like family and ensure your needs are met, most often even beyond that. You will never feel like just a 'sale'. They treat you like gold before, during and after your transaction/service with them. Grateful to have them on my side! read more

Pedro the sales consultant was absolutely amazing!!!!!!!!! I have bought 2 cars from him now and he was by far the easiest sales consultant I have ever dealt with!! AMAZING experience, will recommend Pedro and Jaguar Riverside to anyone at anytime!! Thanks again, so happy!! read more

Jaguar Riverside - Jeep Grand Cherokee - Auto Repair Near Me - Riverside, California

I purchased a used Mercedes GLC 300 at this dealership on May 29th and unbeknownst to me, it already had a broken steering column. I took it in to have a window button unit replaced July 11 (because it was broken when I bought it) and upon leaving the dealership after they replaced it, I started hearing clicking noises from the steering column. As I was driving home from the dealership the SRS light also came on. I didn't want to return it because they are not a Mercedes dealership and I was thinking they may have inadvertently done something to my car to have the sounds and the light go off. The light and sounds kept continuing until I took it to Fletcher Jones Mercedes on 8/17. They did a total diagnostic and found $3,491.10 worth of work that was needed on the car, including a new steering column, a new battery because the one that came with my car had excessive resistance, new spark plugs because there was no history of new spark plugs, no history of air filter replacement, and no transmission service. I have purchased several used cars in my 45 years and I have NEVER had these many issues with a used car in the life of it....let alone within the FIRST 60 DAYS. I ended up having to rent a car for $257 as a single mom trying to go to work and take my kids to school. When I got my car back from MB, I noticed the NEW steering column self adjusts when the car is turned on. This never happened even when I test drove the car, meaning the steering column was already not functioning correctly upon purchase. The MB dealer told me to contact Jaguar Landrover and see if they could reimburse me for all or part of these expenses as MB always replaces all used cars with new batteries. When I called Jaguar Landrover they were immediately defensive. They said they always test the batteries (note: not replace- I guess you get a better quality of used car at Fletcher Jones). I emailed the General Manager of Jaguar Landrover on Friday 8/18 and did not get a response until a 2nd email to him, because..let's face it, he probably wasn't going to reply. He called me and told me that it was "the consequences of my own actions" because I bought a used car with no extended warranty. He said MB was trying to upsell me and that they didn't further break the steering column after having done the work in their service department which is interesting because the clicking noises and the SRS light came on IMMEDIATELY after I drove off the lot. I am HIGHLY disappointed in this place and their customer service/response. For being a luxury car dealership, they don't really care about their customers, especially if you get a used car. DON'T BUY A USED CAR FROM THIS PLACE...the quality control is garbage and their response to you for any potential SAFETY ISSUES with your car is uncaring and dismissive. I was thinking about getting a Jaguar SUV as my next car but I'm definitely going to remember this experience and will look at something else next time. read more

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OK, where to begin. I guess with the initial phone call. I had been searching for a BMW X3 for my daughter, and found one that had been traded in at Jaguar Riverside. Steven answered the phone and proceeded to give me really straight, clear, knowledgable info about the car, and went out and took photos for me so I had a clear understanding about the condition (perfect) before driving out from San Diego. With Covid, it was appointment only and he had several people ahead of me, but told me to come on out and I would be taken care of. When I drove up, I was immediately greeted by Pedro, who turned out to be an authentically gracias and generous guy that clearly only wanted to make our experience there awesome. And that he did. Since Steven was still tied up, Pedro took over and we headed out for a very thorough test drive. He sat in the back and gave my daughter and I a tutorial on BMW and that model in particular, pointing out (with complete sincerity, zero pressure, and a lot of levity) all the features that he thought my daughter would appreciate. The car was perfect, and because they had a lot of new Jaguars coming in, and limited parking, priced to sell. By the time we had decided to buy the car, Pedro felt like an old friend. Steven, equally friendly, personable, and professional walked us through the financing paperwork. While I was finishing up with Steven, Pedro was out helping my daughter connect her phone to the bluetooth and showing her other features of the car. Both these guys were genuinely wanting to make this the best car buying experience we had ever had. And they succeeded. We were in and out in an hour and a half, fully satisfied customers. Jaguar Riverside is a 2 hour drive from my house, on a good day. I would gladly make that drive for every future car purchase. Thanks Pedro and Steven. Awesome! read more

Jaguar Riverside - Photo of happy customer, taken by Pedro. ! - Auto Repair Near Me - Riverside, California

I was looking into getting a used Range Rover from a different dealership but when I was looking to see what jaguar had I saw the f pace which looks similar to the rover I was looking at. I talked to Kristi and also Karla. They were both very knowledgeable, friendly and answered all my questions. They made the process painless and comfortable. I feel I got a great deal and they went above and beyond for me. Truly the best service I have ever had at a dealership. read more

Jaguar Riverside - 2017 FPace - Auto Repair Near Me - Riverside, California

We had a very pleasant experience with our sales associate, David Sturgis. He was informative, helpful, easy going and all around a great individual. We are extremely happy with our vehicle and the service we received. We will definitely recommend your dealership to family and friends. read more

Well, I have been Bro go g my classic Jaguar XJR here for 5 1/2 years but in the last year the sold to a new owner. That is very unfortunate indeed. I just brought my car in for an oil change and beaux inspection. That used to cost around $100 but I felt it was worth the money because they know Jags. The estimate is now nearly $200 for the same service. I can't wait to see the list of "upsales" they suggest. All the criticisms of Dealerships and their price gouging that were NOT true are now reality under new ownership. How sad. This was an amazing experience in the past and now I will be looking for another place to get service. I can no longer support nor endorse the Jaguar/Land Rover Dealership in Riverside. read more

Nancy is Great. Made the whole process simple and easy, No pressure, No games, Very Straight forward. Provided me the info I asked without hesitation and did everything she could to help me get the best Deal possible. Love my Jaguar... Highly Recommend her. She is simply amazing as what she does..... Thank you again Nancy.... read more

I went into Jaguar today not to buy a car but to sell my 2017 Tesla Model X 100D. When I first met Nancy Rasic she asked if I wanted to buy and I said no. Normally, sales persons would automatically blow me off and go hold on let me find someone for you. She did not. She knew my time was valuable just as much as hers and she asked me why I wanted to sell, what she can offer me in order to help, checked out my car, etc. The negotiating was quick and They did give me what I wanted because of her lol she was courteous, attentive and just amazing. I'm young and most dealers don't take me serious and she did. So thank you for valuing me as a person and not a tire kicker. I recommend anyone looking for a Land Rover/ Jaguar to purchase from her and this store. She was amazing!!!!!! Thank you again Nancy!!! read more

Pedro completely ignored us today. We went there to look at a specific car. He said he was going to get the keys for us, but then came back with another customer. He unlocked the car for us and started talking to the other customer instead. He waited for us to look at the car on our own and didn't bother telling us anything about the car. Maybe the other customer had an appointment? But Pedro literally didn't communicate anything to us. He was just waiting to take the other customer on a test drive, even though to my knowledge we were there first, and he didn't say another word to us. It was completely rude. We're NOT coming back to buy our car here. Plenty of other Jaguar - Land Rover dealerships in Southern California. read more

Very nice customer service. We had Eric Brooks and he took his time with us and was very professional.

Our Sales Consultant, Nancy Rasic, helped us Purchase our Jaguar F-Type. She exceeded our expectations in every way, she made the whole process so easy. Nancy is very knowledgeable, efficient and clearly demonstrates that her Customers are very important to Her. And if that's not enough, She is a really, really nice Person And a big thank you to Louis in Finance read more