I was next in line for service when the phone rang, and an employee answered the call and appeared…read moreto provide an estimate to the customer over the phone while I was waiting to be helped. I understand that phone calls are part of the business, but I feel that customers who are physically present in the store should be given priority over customers calling in, especially when someone is already waiting in line. I want to emphasize that the service itself is great. The employees are wonderful, helpful, and friendly. I simply think the location could improve by prioritizing customers who are physically present over customers calling in. I believe this would make the overall customer experience even better.

My daughter had two new tires installed two weeks ago. She was working late in Temecula and came…read moreout at 11 PM to a tire that was flat. She called AAA and had a tech come out to replace her tire with her spare. When the tech located her spare, it was flat. Most tire companies check your spare when you have new tires installed. She went back this morning to have her tires checked. The tech told her she needed an alignment. She explained that she just purchased the back two tires and they performed an alignment. He said he didn't know that even though she had it done in that store and he had reviewed her account on the computer. She asked to speak with a supervisor. A man named Joseph explained to her after she described her experience that America's Tire always offers an alignment when you purchase tires. That sounds horrible to me because they didn't check the car to see if need an alignment. They just offer it for the upsell. Furthermore, they patched the tire. So why would she need an alignment? Bad business. I do not like to leave bad reviews, but I have referred a ton of business to American's tires and I will not do that again. I feel bad for the next innocent, trusting individual that goes in and is under the impression they need an alignment when they don't. Because they offer it, regardless if the car needs it or not. They should be ashamed of themselves. And then they reply and say they want to correct it with more information but the link doesn't work.

Like most of us, I spent the last 20 years from one garage to another one hoping to get the best…read moreservice and value. Same for tires. I can truly state that The Wheel Shop is meeting all my criteria for excellence. And I will recommend them to friends and family without hesitation. Kudos!

We have used them 2 times-once for a scrape to one of our rims and once for a tire patch after…read morerunning over a large screw. Their service is always quick, professional, and appropriately priced! I will return if I have more tire/wheel needs

What a wonderful spot with friendly and helpful workers!!! Was out in Riverside for the night and…read morewas stuck on my spare came here Sunday morning at 8am when nobody else was open and they were quick and fast to help me be back on my way!! All friendly all good service and reliable and there when everybody is OFF!! Highly recommend I will be back for tires or tire issues when I'm out in Riverside here !

My son noticed a slow leak in his drivers side front tire…read more It was a Sunday and he had a baseball game at La Sierra university- not many tire stores are open on Sunday - read the yelp reviews and it was 5 minutes away from my sons college - everyone was cordial - mom and pop feel to the shop - very clean - was out in 20 minutes - they found a screw in the tire- the owner took care of it- only charged $20!! Amazing! Great place!

What a great experience!!!! ---…read more ** 5.0** I wish I could give more than 5 stars on this review. Wholesale Tire and Automotive is the only shop I trust with my cars. Kenni, the owner, is amazing and always makes sure you're fully informed. Her mechanic Michael is incredibly sharp -- he diagnosed and fixed an issue on my daughter's BMW that a "name brand" shop had written off as unrepairable. It runs perfectly now. Based on that, I brought my Suburban in before a 6,000-mile road trip for my daughter's college move-in. Josiah and Kenni walked me through everything it needed, and the truck runs just like new. Fair prices, honest work, great people. Do yourself a favor and give them your business -- I won't take my cars anywhere else.

2010 Jetta 2.5L (Oil and Coolant leak, yes we know these cars have their issues)…read more I paid $1,300 for oil and coolant leak repairs. While they did fix the oil leak from the brake vacuum pump (with customer provided part), the rest of the experience was a disaster of poor diagnostics and unauthorized billing. * Unresolved Coolant Leak: Charged to replace the coolant flange, but the car leaked coolant immediately after picking it up. Basically felt like I had to figure the problem out before bringing it back in, and/or I wasn't believed that the issue was still happening. I called back a few days later after coolant level had dropped, was told it was air pockets. Refilled and waited another week. Lost another quart+ of coolant. We park it in the dirt so I placed a tray under the vehicle and caught quite a bit of coolant with an observed active drip a day after the car had been resting (this was all communicated to Kenni with a picture). At this point she said I could bring it in, as I felt like the diagnostic was being pushed onto me to not waste their mechanics time. * Unauthorized Shifter Cable: Replaced a shifter cable during the leak repair completely without my consent or prior authorization. * Defective Recheck & Dismissive Attitude: When I brought the car back, they drove it hot instead of letting it sit cold to locate the drip, then claimed they couldn't find anything. Rather than taking responsibility, they acted like it was my fault for owning the car and made it clear they didn't want to invest any more shop hours into actually solving the problem. * Surprise Diagnostic Fee: Ran a $60 chemical block test without my permission, billed me for it, and still couldn't identify the leak. The owner is personable and gives off a "family-like, straight shooter" vibe at the counter, but that friendly helpful demeanor vanished once things got complicated and time consuming for the shop. The right thing to do would be to offer some kind of refund, but since that was not offered by default for not resolving the issue, I am going to assume this happens more often than not on certain repairs and is not worth my time to fight or challenge other than leaving a detailed review to warn others. Doing unauthorized work, shifting blame to the customer, and leaving a $1,300 bill with an active coolant leak makes it impossible to recommend this shop.

It's a pleasure to do business with M&J Tires, best prices on new and used tires, and the team -…read morethese are a bunch of good guys!

Plugged my tire and was very fast service and reasonably priced. The staff were wonderful and niceread more

Ian Kilmer he was awesome with his service he did taking care of my car with that four new tires…read morethanks for your service I appreciate you

Best Customer Service…read more This American Tire location; has some of the best customer service I've ever experienced! My tire suddenly went flat, so I stopped by this location at 5:58 PM hoping they could just put some air in it. I didn't realize they were closing at 6 PM, so I felt terrible for showing up so late. There was an amazing young man with blonde hair--I unfortunately didn't catch his name--who went above and beyond to help me. He was incredibly kind, patient, and took the time to explain my options. Even though they were already closing, he made sure I knew what I could do to get my tire fixed and didn't make me feel like a burden at all. Everyone inside was also incredibly kind, helpful, and efficient. You could tell they genuinely cared about helping customers, even at the end of their shift. I'm so grateful for the kindness I received that evening. This is truly what exceptional customer service looks like! Thank you, American Tire!

Needed a quick tire repair. Gas station air refill didn't do the trick. Found hectors tires right…read moreoff the 60fwy. They were quick to fin the problem and get my tire fixed. In and back out on my way. Service was helpful. Small alleyway entrance. Follow pathway to covered bays. Was a bit busy when we arrived but service was rather quick. Great spot if you're needing tire service.

If you ever need used/new tires this is the place to go. Staff is honestly really helpful. My dad…read moreonly trust this place and I do too. I just got new tires for my new wheels and the mounting/balancing for all 4 tires only took less than 20 minutes. The owner is also extremely helpful

Let's talk about when I get there I always get greeted very…read morenice and respectful My service is always communicated with me about my vehicle and things that are being done. I've never been unsatisfied with the service they provide here.

Amazing customer service every time!…read more Bought tires for my car about 2 years ago and was so pleased with the service that we have come back and gotten tires for 3 other vehicles! The service techs are always very nice and knowledgeable! I love that buying tires here comes with a warranty that allows you to come in for tire maintenance as needed. I've stopped by for a couple of low tire pressure issues and they patch up my tire at no extra cost! Do recommend making an appointment as it is much quicker than walking in and keep in mind Saturday is their busiest day!

went into Rene's Tires needing a wheel alignment and honestly thought I'd get turned away since I…read moreshowed up around 4:30 and they close at 5. To my surprise, they still took care of me without any issues. The service was quick, efficient, and very economical. The staff was professional, got my car handled fast, and made the whole experience smooth and stress-free. It's hard to find shops willing to help that close to closing time, so I really appreciated that level of customer service. Definitely recommend this spot if you need tire or alignment work done!

Had basically a flat tire and desperate. They helped me right away. Very kind. Could not be happier.read more

Fast and easy tire patch up! Been coming here for years and they never disappoint. Very friendlyread more

I wish I can give this business 10 stars!…read more My mechanic recommended I go to this shop for tire alignment since he does not do that in his shop. I called Hector Tires first, to see if I needed an appointment, talked to "Jose" and asked him about the cost for alignment for 2012 Camry. Jose told me it is $70 and there is no need for an appointment. I went there, Jose put the car on the rack, hooked the machine to the wheels and it took half an hour for the job to be done. When I was ready to pay, Jose told me that there is no charge, I asked for the reason why, Jose told me the alignment was off just a bit, and it needed only minor adjustment, he showed me his screen on the computer showing all green for the alignment after the minor adjustment. This shop is a top notch, and the people that run it are honest people.