Isaac is what makes this store great. He helped me replace the battery for my old car. Isaac went…read moreabove and beyond, when it comes to customer service. He was knowledgeable and helpful, but most of all, friendly and polite. We always panic when something goes wrong with our car, but Isaac was calm and was super nice explaining everything. Isaac made a stressful moment so much better with his exceptional customer service. Thank you, Isaac, for being awesome. Hope to see you again when we visit AutoZone (on LaSierra) next time. ;)

This is a racist store. I went there yesterday to pick up a gas cap for my car and when the guy was…read moreringing me up there was somebody in the back office reviewing the cameras at the same time i was being helped so he decides to make some racist noises because of the shirt I was wearing which had a picture of the great boxer Ken Norton in the center of the shirt so the guy comes out of the office from the back and insults my shirt by saying he doesn't even know who that is on my shirt to further insult me which I replied that's because your no boxer and you dont know boxing. Amd walked out the store before I escalate things so if you are a person of color don't do business here at this Autozone. They're racist. Even the girl that works here is racist. Everybody in this store is racist.

Best bang for your buck absolutely would Recommend this place for any car part servicesread more

Good prices and good stock of products. The staff is very knowledgeable, and Parts Authority is…read morealways my first choice for automotive needs

Outstanding customer service from the entire crew!…read more I want to give a huge shoutout to the entire team at O'Reilly Auto Parts - Norco, CA (Hamner Ave. & First St.), for a job well done. From the moment I walked in, everyone was friendly, helpful, professional, and genuinely cared about making sure I was taken care of. The store was clean, organized, and well-maintained, but what really stood out was the customer service. Every member of the team was willing to help, answer questions, and go the extra mile without making me feel rushed or like just another customer. It's refreshing to experience a team that takes pride in what they do and treats people with genuine kindness and respect. The whole crew deserves recognition for creating such a welcoming and positive customer experience. Thank you, O'Reilly Norco team, for the excellent service! You have a great team, and it shows.

Day 1 - they couldn't figure out how to take off old windshield wipers, I returned the news ones…read morebecause I figured I'd just go to the dealership to get them replaced. Realized that I could probably figure it out myself so I looked up a video and was able to take off the old windshield wipers. Day 2 - I called a head of time so that they can have the new ones ready for me to pick up. When I got there they still hadn't gotten them and they couldn't fined them.

After being disappointed by shops that claimed to use OEM parts and advertised labor rates lower…read morethan the dealership, I finally took my Mercedes-Benz to Walters Mercedes-Benz, and I am very glad I did. After comparing my experience with Prestige Automotive and German Auto Tech in Riverside, I found that Walters Mercedes-Benz provided the most accurate diagnosis, the highest quality repairs, and the best overall customer experience. What surprised me most was that the dealership's pricing was competitive and, in my case, ended up being more economical when considering the quality of the repairs, the use of genuine Mercedes-Benz OEM parts, and the fact that the vehicle was diagnosed correctly the first time. The customer service at Walters Mercedes-Benz was also outstanding. The dealership provided me with a loaner vehicle for nearly two months while my car was being repaired. In contrast, neither Prestige Automotive nor German Auto Tech provided a loaner vehicle, transportation assistance, or rideshare service. Without a loaner, customers may have to arrange and pay for alternative transportation, which can significantly increase the overall cost and inconvenience of a repair. Based on my personal experience, Walters Mercedes-Benz delivered superior diagnostics, genuine OEM parts, excellent customer service, and better overall value than both Prestige Automotive and German Auto Tech. If you care about maintaining your Mercedes-Benz to factory standards, I highly recommend Walters Mercedes-Benz.

My experience with Walter's Mercedes-Benz service was extremely disappointing from start to…read morefinish. I was told my vehicle would be ready, going over to pick up after they said it was complete only to find out it appeared that little to no work had actually been done. I drove off the lot and my motor started knocking minutes after leaving. After returning to the dealer hours after waiting for their tow service all I got were the service gentlemen at the service dept scratching their head like they had no clue. I asked if they atleast test drove after and of course they didn't. I was never given clear or consistent answers about what was happening with my vehicle. After 10 days of waiting, I was told that my car needed a new engine and that the dealership had decided not to perform the repair. I was left with a broken-down vehicle and no real solution. What was even more frustrating was the complete lack of follow-up from management. Service Manager Mark Interlicchia never returned my calls or reached out to discuss my concerns after I brought my vehicle back. My service advisor, Danny, was polite but was never able to provide clear explanations or updates throughout the process. When you purchase a luxury vehicle, you expect a certain level of customer service and accountability. Unfortunately, this experience fell far below those expectations. I would have appreciated honest communication from the beginning instead of being told my vehicle was almost ready when it clearly wasn't. I hope Mercedes-Benz takes situations like this more seriously because no customer should be left without answers or a working vehicle after spending this much money on a premium brand.

We went to the used car side of the dealership and found a nice used car in good condition. Of…read morecourse, the price was outside our budget, which we stretched. They were non-negotiable on the price, but we felt comfortable speaking openly with them. After discussing it, we decided to pass. We really wanted this particular car, but it remained slightly out of reach. I asked for a small discount, not even a thousand dollars. Gratefully, we were able to agree on a price. Yay, we bought the car and are delighted. The deal didn't take all day, was agreed upon, processed quickly, and we left with time to enjoy a Saturday. The finance wait was a bit long, but the waiting area was comfortable and the coffee machine makes delicious drinks. Tim and Steve are good guys, with a comfortable vibe. We went out of our way to visit this dealership, and we are glad that we did.

I recently traded in my vehicle and leased a new 2026 Cadillac VISTIQ from Dutton Motor Company,…read moreand the entire experience was exceptional from start to finish. Luis Lopez made the process incredibly easy, seamless, and stress-free. He was professional, welcoming, and genuinely cared about making sure everything went smoothly. Trade-ins and leases can sometimes feel overwhelming, but Luis made every step simple and straightforward. I'm absolutely loving my new VISTIQ and couldn't be happier with my decision. The level of customer service I received was outstanding, and it's clear that Dutton Motor Company values its customers and takes pride in creating a first-class experience. If you're considering a Cadillac or looking for a dealership that truly takes care of you, I highly recommend asking for Luis Lopez at Dutton Motor Company. Thank you again for making the entire process such a positive experience!

Good inventory of auto parts at this O'Reilly Auto Parts Store. Customer service was friendly at…read morethe front desk and the flow of customers was consistently being handled with a minimum amount of wait time. The shelves were nicely stocked and organized also.

Jesus provided me with great customer service and assistance in replacing my headlamp bulbs!read more

Rafael Aribaubo was the sales associate that was instrumental in helping us with our Mercedes…read morepurchase in a knowledgeable, informative and no pressure, respectful manner. He helped us to get the vehicle with all the selections we wanted. Rafael went out of his way to personally go over the vehicle and made sure everything was perfect. He made our experience pleasant. G.Hadder

Hands down the best experience I have ever had leasing a new car. I emailed multiple dealerships…read morewith exactly what I was looking for and how much I wanted to pay. This dealership responded to me within an hour with a quote. They were upfront and didn't nickel and dime me. They offered the most competitive deal, and this is all due to the hard work of the sales manager, Hae and his sales team, John Perez, Jon Klempner, and Justin from the finance department. An extra special thanks to Jon Klempner because he busted his butt to make the transaction as seamless as possible for me. Trust me, if you're looking for a Mercedes, the drive to Riverside, mo matter where you live, is totally worth it. It's no wonder this location has the best reviews on Yelp from all other Benz dealerships.

We got our first Mercedes car from the Riverside site. Liliana Duran was super helpful. She found…read morea car we didn't know we needed it. She helped us to get a really good deal. She has been very responsive and helpful.

Dear Walters Mercedes-Benz of Riverside Management, I am…read morewriting to express my profound disappointment with both the reliability of our electric vehicle and the level of customer service we have received from your dealership. Shortly after purchasing the vehicle, we experienced a serious battery-related failure that left the vehicle in your service department for approximately 30 days. Unfortunately, we are now facing the same issue for a second time. The vehicle has once again required battery-related repairs and has now been out of service for more than two months. What is most concerning is that on both occasions the vehicle lost all power while traveling on the freeway. This was not merely an inconvenience--it was a significant safety concern. Thankfully, both times I was close enough to an exit to safely maneuver the vehicle off the roadway. Had that not been the case, the outcome could have been far more serious. When purchasing a luxury vehicle, there is an expectation that the product will be reliable and that the ownership experience will be supported by a high level of professionalism, communication, and customer care. Unfortunately, our experience has fallen well short of those expectations. After two major battery-related failures and more than three months of cumulative repair time, we have lost confidence in both the vehicle and the dealership's ability to resolve these issues satisfactorily. We would appreciate a clear explanation of the ongoing problems with the vehicle, a definitive timeline for repair, and a meaningful resolution that reflects the seriousness of this situation. We chose Mercedes-Benz because of its reputation for quality and customer service, and we expect that reputation to be reflected in how this matter is handled. We look forward to your prompt response. Sincerely,