I always encounter an excellent experience with Rotolo Chevrolet! They truly went above and beyond to make sure my vehicle issue was diagnosed and fixed properly. I want to thank my service advisor, Harmony, for being so helpful, professional, and attentive throughout the entire process. I also want to recognize and give a special thank you to her managers, Enrique and Tom, for their support and for making sure everything was taken care of. I also want to thank Luis, my sales representative, for his help and excellent customer service when I purchased my vehicle back in 2021. Everyone I have dealt with here at Rotolo Chevrolet have made me feel valued and taken care of. Thank you to Harmony, Enrique, Tom, Luis, and the entire Rotolo Chevrolet team for going above and beyond. I truly appreciate everything you did and highly recommend Rotolo Chevrolet to anyone looking for a dealership that genuinely cares about its customers! read more

I just want to say thank you to Jacob, Cesar, and Nick for helping me with my new car! The customer service was outstanding from beginning to end. My mom purchased her car from Rotolo Chevrolet about two months ago, and after hearing about her great experience, I decided to give them a chance. I'm so glad I did! They helped me get the exact car I wanted, and the entire process was fast, easy, and stress-free. I honestly thought I'd be at the dealership all day, but they had everything done much quicker than I expected. If you're looking for a new car and want a great buying experience, I highly recommend Rotolo Chevrolet. Thanks again to Jacob, Cesar, and Nick for making the process so smooth! read more

I normally don't leave negative reviews, but after nearly a month without my vehicle, I'm extremely disappointed with the communication from the service department. I dropped off my 2018 Chevy Volt on June 17 for a high-voltage battery repair. Timeline: * June 17: Dropped off my vehicle. * June 19: Called the dealership to let them know I would be on a cruise with limited or no cell service, so if my vehicle was ready during that time, I didn't want them to think I was ignoring their calls. * June 25: I received a text stating that the required battery module had arrived, my vehicle was back in rotation for installation, and it would "hopefully" be ready by Thursday or Friday. * July 3: Called for an update. * July 8: Called again for another update. * July 14: Called multiple times, left a voicemail requesting a callback, but never received one. * July 16: Called again, was transferred to my service advisor, left another voicemail, and again received no callback. As of today, my car has been at the dealership for 29 days, and the battery module has reportedly been there for about three weeks. I completely understand that EV repairs require specialized technicians, and I was told they only have two certified EV technicians. I can be patient with the repair itself. What has been frustrating is the lack of communication and the repeated promises that the car would be ready "next week." Each week I have had to call for an update myself, and my voicemails have gone unanswered. read more

I wanted to recommend Rotolo Chevrolet. I was looking for a Silverado, but other dealers told me I couldn't get one because my credit was low. Honestly, I didn't have much hope of getting my truck, but I stopped by Rotolo Chevrolet in Fontana just to look. I met Ever, a really great salesperson; I felt comfortable with him right away. I explained my situation, and he immediately showed me my options. He said, "Don't worry, I'll help you out here, and you'll see--you're going to drive away with your truck." I gave him my details, and by the next day, he had more truck options for me. He set up an appointment and helped me get this beautiful truck. I highly recommend this dealership. Ever is a great person--very attentive and truly kind. Thanks, Ever! read more

They called me to schedule an appointment for an existing recall for my 2022 GMC Sierra. I scheduled it for 7am, show up 5-10 mins before 7, still have to wait 30 mins to see a service writer, they write it up. Around 2pm I get a call that the part for the recall in not in stock. So I can pick up the truck. Unbelievable customer service you called me to schedule an appointment I didn't call you. You should have made sure there was a part in stock. It's a major recall shouldn't you inventory more than enough to service all the Sierra models. Don't bring your cars here, Go else where Mark Christoper in Ontario try them. read more

The parts and service director, Enrique Cerrillos completely turned our experience around this week - we took our car in twice for the same issue this week after we were told that issue was fixed and I paid $200 for them to tell me nothing was wrong with my car again which was really frustrating and defeating for us... I didn't feel safe leaving without bringing up this issue further to higher ups as my cars issue of braking unexpectedly on its own is a huge safety concern for myself and family and other motorists. Enrique took the time to check the issue himself after service and prioritize my families safety. He offered to provide us with a rental for the time being as well to ensure nothing would happen with regarding the braking issue we were experiencing (which initially the service department told us was not an option). I really hope he gets the recognition and appreciation he deserves. It costs $0 to be a kind human and he really made our family feel taken care of. read more

I brought my Corvette in because it was making a strange buzzing noise and had also started smoking. Edgar had the car for about a week and still couldn't figure out what was wrong, so the issue had to be escalated to a GM engineer and an ETAC case was opened. I do want to give Ricky credit because he did an excellent job keeping me updated throughout the process. He communicated with me consistently for about three weeks and I really appreciated that. My biggest issue is with Edgar and the quality of the diagnosis. After almost a month, I was basically told they found nothing wrong because the noise had stopped and I was close to getting the car back. Then Ricky went to start it and said the battery had to be jumped. So my Corvette sat there long enough for the battery to die, while the actual problem still hadn't been figured out. Then they discovered the A/C wasn't working, and ultimately the issue was related to the A/C system. That honestly made me question how Edgar diagnoses vehicles at all. You had my Corvette for weeks, involved GM engineering, opened an ETAC case, and were almost ready to return it to me without fixing anything, yet somehow the A/C issue wasn't caught sooner? At that point, I genuinely started wondering if this was Edgar's first Corvette--or his first time diagnosing a Chevrolet with an A/C system. From my experience, it felt like he was throwing guesses at the car instead of actually diagnosing it. Nearly a month for an A/C-related issue is ridiculous. I also contacted the manager, Tom, about possible compensation for how long my car was kept and have not received a response. For an oil change, sure, I'd consider coming back. Ricky was great. But if my Corvette ever needs real diagnostic work again, Edgar is the last technician I would want touching it. read more

Service here is strange. Why make an appointment if it is still going to take 2 hours or more? It doesnt make sense at all. I brought my car at 11am, for an 11am appointment, and they just put my car up to start the oil change, it is 12:30pm, so by the time they are done & I am on the road it will have been 2 hours or more that I have been here They should not have allowed an 11am appointment if it was not going to he worked on for all of this time. I know this is a busy location, but they should respect people's time a little better. ***actually the car that i thought was mine, was not. So I'll probably be here far longer than I thought. What a joke. I love taking a day off work to pay $118.95 for an oil change on a small 4 cylinder car, and sitting here all day. What a blast. Im really annoyed. Oil changes do not take more than 15 minutes. They need to figure a better way out. It is now 1:27pm. My car is FINALLY being worked on. I will never come here again. This is ridiculous. You have no consideration for your customers, their cars or their time. read more

Very disappointed with the customer service and communication at Chevrolet Rotolo. Communication was poor, and getting clear updates or answers was very frustrating. I expected much better customer service and professionalism from a dealership. Especially Harmony brooks who was my service consultant, she couldn't communicate how long my service would take and I was left without a vehicle for four days. She couldn't even provide me with a rental vehicle. read more

Rotolo Chevrolet - Auto Repair Near Me - Fontana, California

I went in on Tuesday for an oil change. I had an appointment at 10:30 a.m. My car wasn't taken in until about 2 hours later. This place doesn't care about people time. I don't understand what's the purpose of an appointment if your still going to wait 3+ hours. read more

Great staff we purchashed a Chevy Traverse. Raul was great addressed all my concerns and helped with making this a great experience. Need a friendly and knowlegable car salesman ask for Raul. read more

I waited a few days before sharing this, but my experience has left me unsettled, and I feel it's important to provide feedback. I visited Rotolo with the intention of purchasing a used car. I clearly communicated my non-negotiables and preferences to the salesperson. He showed me one vehicle that met my non-negotiables, while the other two options were attractive but above my budget. I expressed my concerns, and he stated, "My manager will work with you." We then spoke with the manager, who did not appear willing to negotiate or consider my requirements. Instead, he repeatedly told me that my requests were unlikely to be met and insisted I just work with him. After this pattern repeated multiple times, I decided to leave, as I knew I did not have to accept unfavorable terms. On Thursday, I received calls from three different individuals at Rotolo, all insisting that I had to work with them and claiming that if I cooperated, we could reach an agreement. The manager even continued to try to push me into a vehicle I had explicitly declined and disliked, insisting that if I chose the car that he was pushing on me, he could meet my terms. The following day, the calls and text messages persisted all day, despite my repeated refusals. The staff continued to insist I needed to work with them. Throughout this process, I felt that Rotolo was acting as if I had no choice but to conform to their demands. I found the behavior of the manager, to be rude and aggressive. And his persistent and pushy attempts to get me into a car I did not want were unprofessional and unethical. The repeated emphasis on "you have to work with me" was overly aggressive, and emphasized that I was under no obligation to do business with Rotolo. Ultimately, I decided not to purchase from them due to their discourteous and high-pressure approach. After I communicated my decision, they apologized for the inconvenience but continued to call me twice to "confirm." Buying a vehicle should not be a stressful or intimidating experience. It is a significant financial decision that impacts one's household budget and daily commute. Sales staff should respect customers' needs and limits, especially when those needs and limits are clearly expressed. No customer should be bullied or pressured beyond their comfort zone. It is concerning when staff prioritize making a sale over providing respectful, professional service. My experience over these three days was disappointing due to the aggressive, dismissive attitude of the staff, who appeared more focused on closing the sale than on accommodating my preferences and concerns. read more

What can I say. Our family purchased a car from this dealer a few years ago and have been coming here since. The past few days have been awful customer service. Harmony Brooks is rude, will talk over you, tell you to relax and place the blame on the customer when coming in for service. She lacks good communication skills and thinks she can power over instead of a power with approach. She is unprofessional. She refused to get a manager when requested. We have a job just like her. We need to get to work reliably. When they decide it takes 3 days for a diagnostic while continuing everyday to say "we will know more by today" but then not call or provide updates it leaves us in a bind as a family. We cannot get a rental until they complete their diagnosis therefore after almost 3 business days to not have an answer and have the customer struggling to find transportation to their employer which is an hour away from their home is unacceptable. Transparency and kindness goes a long way. Everyday we were told she "wasn't in," and "left early." Even today they said she "left early" but then the gentlemen said "oh she just walked back in" clearly communication is lacking all around because they don't know where their staff is. We dropped our car off for a scheduled appointment not a walk in. She does not demonstrate these behaviors and based on other reviews the whole service department needs an overhaul. read more

Rotolo Chevrolet - Business card - Auto Repair Near Me - Fontana, California

Great experience! Was immediately greeted by Raul when I arrived . He was helpful in showing me the difference between the cars I was interested in . Very knowledgeable and patient with my questions . The process in buying was smooth , he made the deal work and we were ready to Rock n' Roll !! The team here was fabulous! Will definitely be using them in the future read more

ROTOLO CHEVROLET has the Worse service department ive ever seen. I paid $944.23 for a sparkplug change on my 2021 chevy Tahoe. After picking up my vehicle from the service. My car's "Check Engine light " came on. I had a EVAP error and I was told my #8 fuel injector was failing. Keep in mind I've never had any problems with my car. I drove 1.1 miles from the dealership and the error codes came on right after they performed the service. I returned it to the dealership and they denied any wrong doing. I spoke with the (service manager) Tom. He told me they would replace the injector for free and I could pick up my car..... that was 5 days ago... and now the dealership is ignoring my call, voicemails, and emails. I escalated this issue to Armando Rojo (store manager) but he has ignored my calls aswell. I now have to take legal matters since Rotolo Chevrolet damaged my vehicle and refuses to take accountability for their mistakes. Very frustrating... I advise anyone to take your chevy to the Upland, Chino, or San bernardino dealership read more

so I took my 2024 Chevrolet Corvette stingray I really didn't wanna leave this review. I guess they blocked me for some reason but my car came back dirty for one. It wasn't dirty when I went in it my front touch doesn't even work on my front so be advised I would never bring my car back there again read more

I don't even know where to start with GM products in general let along Rotolo Chev. Avoid both of them at all costs. I'm writing this review to warn perspective Chevy buyers. If you buy Chevy, do yourself the favor and think twice before you sign on the dotted line. I recently took my 2019 Chev Silverado for service at Rotolo Chev to have the shifter cable fixed and housing unit replaced in the steering wheel column fixed. I've also been having problems with my transmission slipping as well. The truck currently has 71,000 miles on it and according to Rotolo, I now need a new transmission. So I literally when from shifter cable, housing unit to now transmission and a bill of almost 9,600. Even though I didn't pay that . Prior to these issues, the transmission has been giving me trouble with it slipping and at 50,000 miles. I had the transmission fluid flushed thinking this would alleviate the problem. This truck has been nothing but a money pit and GM doesn't stand by there own products what's so ever. Rotolo basically told me you're out of luck dude. Since the warranty has expired you're stuck. Rotolo service department are no help what so ever either. I honestly feel they see the customer as suckers and don't care about anything but to protect the GM product and brand. Both times that I've taken my truck in I've delt with some service adviser named Danny. This guy could care less about the customer. He comes across as disingenuous, arrogant , short with the customer, and looking like you're bothering him. He's the epitome of what Rotolo Chevy is all about. A money grabbing dealership that doesn't care about the customer, other then protecting there brand. So after spending over a 1,000 to have my car supposedly fixed this picture sums it up at its best. Again, avoid this place like the plague. SHAME ON YOU ROTOLO... read more

Rotolo Chevrolet - Auto Repair Near Me - Fontana, California

Hello went in last thrusday night to check out 2026 rst spoke with Luis Robles was one of the best experiences I have had at a dealer did not close the just missed my budget but still was a great experience looking foward to next time will definitely go back luis very professional and was a pleasure to negotiate with as we all know buying vehicles is a big investment thank you again see you next time from john read more

I took my vehicle in for proactive maintenance ( no present issues) my car ran perfectly fine. After Rotolo Chevrolet finished the service, the check engine light was on, i had 4 to 6 different error codes on the dashboard. After taking my vehicle back to Rotolo Chevrolet, the service manager informed me some codes were related to the internal injectors ( which were perfectly fine until the dealership touched my car). After requesting a update since my car was back in there shop for an additional day.... I was ignored by the service Manager Tom and the service advisor (Brooke) last name. Don't get your vehicle serviced here..... poor service and quality of work. read more

Appointment made for 4pm, arrived at 3:37. vehicle not taken in until 5:30 for service! When I finally got my keys and made a comment about the wait time I was greeted with an attitude wondering what my problem was. Was told that oil changes take 2hours, I was never told that! My paperwork shows time In 3:37 promised time back 4:15! My paperwork for checking out is time stamped 5:49. So I waited 2 hours and 10min for an oil change that only took 10-15 from time on lift to time off! Hope my oil was really changed....needless to say I will not be bringing my vehicle back here for service. Figured since their sales department was amazing that service department would adopt same principles. read more

Eve from the service department sounds like she hates her job and Tom the service manager clearly does not want to do business with us as we haven't heard back from him for several days. We'll take our business elsewhere. Do better, Rotolo. read more

I've been coming here for 10+ years and this place is getting cheaper and cheaper. They used to wash your vehicle if they kept it for a certain amount of time. Kept my truck in a dirt lot for a week and returned it dirty as ..... I asked if they could wash it prior to returning it.... 5k job.... Nope! What happened with the extraordinary experience you would previously deliver? Need to check the options read more

Poor service. I've been waiting over four months for the replacement parts, and I still haven't received a clear update from my service advisor. Update: I have called several times, and was told they would call me back. It has been seven months, and I still have not received any update. read more

I just leased a 2026 Blazer EV SS through Rotolo Chevrolet and worked directly with Ever. From start to finish, the experience was smooth, transparent, and genuinely enjoyable. Ever listened to what I needed, respected my budget, and worked hard to structure a clean deal without all the games you often see elsewhere. He got me into the exact VIN I wanted, fully loaded, with terms that made sense, and even threw in extras like OnStar for the full lease. The communication was excellent (quick texts, updated worksheets), and I never felt pressured or misled. I've leased and purchased vehicles before, and this was by far the best dealer experience I've had. If you're looking for a straightforward, professional sales manager who will take care of you, ask for Ever. He absolutely delivered. read more

They had my corvette for two weeks. The service rep Justin didn't write up the needed service properly. That delayed things. I had the car washed prior to taking in for service. They gave my car back to my filthy and they didn't even fill my windshield washer fluid. No QC, bad communication and bad service on a car that originally was $130k car. read more

Certified mechanic diagnosed my truck with a blown engine when all it needed was a tuneup! Very bad experience. Then after I traded my Audi for an SUV, five months later I get a notice from the DMV that the Audi is still in my name and someone got a ticket on it driving it on the corona freeway. My responsibility until Rotolo's people get around to submitting the paperwork to the DMV. Five months later!!! read more

We've purchased 2 new cars from Rotolo in the past two years, and they've been great both times. We shopped around and found that most other local dealers add nonsense protection packages, LoJack, etc, that jack up the msrp $5+ grand or more from what's advertised, and in many cases they're also unprofessional and sleazy, almost as if they thought they were doing us a favor by selling us a car. You won't find any of that here. Our latest purchase was an EV, and Rotolo found us over 12k in rebates and special offers, with zero hidden fees and a great finance offer (which you would think would be the same across Chevy dealerships, but somehow it isn't). Plus they were professional, helpful, straightforward, respectful, and reasonable throughout both purchases. They also stand behind their new cars and have been helpful after each sale, as well, which really shows integrity imo. Thank you to Johnny, Cesar, and Mario in particular on this last EV purchase. They made car buying as painless as it can be, and gave us a deal on a new EV that no other local Chevy dealership even came close to. After two good experiences with Rotolo, we won't bother shopping around anymore. The next time we need a new car (which hopefully isn't for a while), we're going straight back here. Also, you should know that if you buy a car from Rotolo but you live "up the hill" like we do, you can take your Chevy to their sister store in Victorville, Caposio GMC, for maintenance and repairs. They've also been great to work with these past couple of years, and have done all the maintenance on our Tahoe. read more

Danny in Service was great. Very responsive and helpful. As soon as my car was ready for pick up, he had an uber pick me up. Extremely helpful, since I didn't have a ride and had 3 kids with me. Thank you for the great customer service! read more

Took my son in to look at some trucks and we were greeted by Angel, the salesperson. From the start, he was very attentive and actually listened to everything my son wanted and was looking for. When we went inside to run the numbers, it was clear they heard everything my son was saying from the monthly payment to the down payment and overall price and they worked out a great deal for him. The manager was very realistic and honest with my son, explained everything clearly, and went above and beyond to make sure our expectations were met. Fernando in finance was also amazing and took the time to explain everything so we felt comfortable with the process. Overall, I really enjoyed the customer service and car-buying experience we had. We will definitely be coming back and referring others who are looking. Thank you to everyone! read more

Great experience. No pressure salesman. Just super helpful and patient. Shoutout to Gary.

The worst place on Earth to take your vehicle. Just don't do it! My husband made an appt for my truck 2 days before we dropped it off, for December 22nd for reoccurring engine light being on. When we arrived to drop my truck off, the line for the service department was to the street. When someone finally got to us, we were told, "someone overbooked all the appointments and we have 120 vehicles needing service today." After my truck was checked in and the keys were handed over, we were then asked "oh is your truck a diesel?" To which we replied, yes. We were then told they were 3 days out before they could even diagnosis the issue with my truck!!! We were told they had no loaner vehicles and couldn't offer us one anyway because they didn't know if it was a warranty issue or not. My husband works for the fire department so this meant I was going to be stranded at home with no vehicle. On Wednesday the 24th we called for an update, since nobody had called us. Hector told us to call back Friday, it showed the truck "in working statu." We called back Friday, guess what, Hector is on vacation until January 2nd!! We were transferred to Josh. He said he'd call us by the end of the day and, if not then, Monday he'd call. He said my truck showed it was still "in working status" but couldn't offer any insight as to what was going on or when it may be done. Monday came and we called again because there is no communication at this dealership. Josh couldn't find my truck! We sat on hold for 15 minutes while he searched for my vehicle. My husband had to go find the paperwork to give Josh the order number. Josh told us my truck still showed "in working progress" again with no other updates. At this point my truck has been at the dealership for a week with no updates or communication from anybody. We asked Josh if he could guarantee an update by 5pm, he said he couldn't. We drove down and picked up my truck. It was in the parking lot, not in the back being worked on. We communicated we were highly displeased and flat out disgusted with the customer service and the service department at Rotolo. My truck sat for a week and doesn't appear to have been worked on, we got no updates, and I was stranded at home for 7 days with no transportation while my husband worked. I should mention, I am not one to jump on Yelp to post a whiny complaint but this has been the worst experience I have ever had. I would steer clear of this dealership. What a terribly run establishment. On a side note: We took my truck to a different dealership. In less than 24hours, my truck was done and ready to be picked up. A new part, that was already on my vehicle before taking it to Rotolo, needed calibration. What a joke Rotolo had my truck a week and couldn't even figure that out or maybe didn't even try! read more

I slept on writing this for a couple days to decipher my feelings and thoughts. My result...If I could give less than 1 STAR I would! Our experience at Rotolo Chevrolet Fontana was hands-down one of the worst dealership experiences we've ever had, and the responsibility falls squarely on management. I must preface the rest of this by saying that the initial salesperson we were contacted by,Alex, was a decent person who seemed like a motivated young man learning the hustle. However, be prepared for the swarm of salespersons prepped to dive bomb and pounce on you as soon as you exit your vehicle. This horrible experience began at about 3 PM. We spent over an hour before sitting down with the manager test driving a couple vehicles, while being encouraged that this dealership will work on a great deal for us. Not the case at all. We went in to potentially purchase a Chevy Traverse we settled on earlier, but they didn't have the color we wanted. They told us not to worry because they had found a couple. We were subjected to over 4 hours of additional waiting while the manager played games with numbers instead of being transparent. They insisted on doing a dealer trade that benefited them, while withholding the actual location of the vehicle of our requested color and trim. We asked where it was because we would happily just drive there. They intentionally did not share the information so we couldn't pursue the vehicle purchase at that location ourselves. Throughout the night, the manager repeatedly came back with excuses about people "not answering phones," offered zero discounts, no realistic financing options, and raised the price every single time we talked. The classic dealership gimmicks such as scribbled numbers, fast moving highlighters, and fancy talk did not distract us from the constant price increases and additional costs. The manager now insisted that the price increases were mandatory because they had done a dealer trade. That was not our problem. We would've preferred to just drive to the dealership it was located at. We were so tired but still tried to wait it out and work towards a purchase,even offering to just sign a contract and come back the next day. This is something I would never usually do having not actually seen the vehicle. The manager kept us on the hook for that process making us continue to wait, saying it was our fault since they had to trade a vehicle to get the one we wanted. We finally told them we were fed up and walked out after 9 PM. The next day, they called claiming they wanted to "make things right." Instead, we sat for over another hour, only to be met with the same manager, more excuses, and then more of us being blamed for how long the process was taking. It seemed he was upset with us for walking out the night before. At that point, in our frustration with the gimmicks and price tricks, we now presented legitimate Chevrolet discounts we qualify for (GMS and First Responder). The manager flat-out refused to honor them, then escalated the situation by saying he "doesn't have to do anything" and effectively kicked us out. Total waste of time. They will tell you they're a "no BS" dealership with no add-ons. That's simply not true. They used every shady tactic in the book and then some. The management was rude, dismissive, and unprofessional. Save yourself the frustration and walk away. Do not waste your time here! This was the worst dealership management experience we have ever dealt with! read more

2.5hr wait for a tire rotation is bullshit. I thought it might've just been an off day. I gave the benefit of the doubt, but looking at other review experiences with service wait time. I'm not crazy. Having an appointment seems to mean nothing here. Trying to get me to agree for 89$ for a cabin air filter is disrespectful. making it seem as if I don't have free maintenance on a new vehicle is also very disrespectful (when I am positive I have free multi point inspection before arriving). The service department needs a lot of work. Mr.Rotolo doesn't deserve this tainting on his legacy. Management needs to have a meeting about ways to improve & discuss the issues going on in the service department. General Motors (GM) has a market cap. (net worth) hovering around $76 to $79 billion with over 162,000 employees. The 50 employees here are either brain dead or just don't care. Ask GM for advice: get some help. read more

I'm extremely disappointed with Rotolo Chevrolet and their service department again. Last week I brought my Chevrolet truck in for a legitimate warranty repair covered under the manufacturer's warranty. Instead of honoring it, the service team made false statements in an attempt to void the warranty and deny the claim. They kept my vehicle for nearly a week, provided zero meaningful updates, and when I finally called, I was told they "weren't sure when--or if--any repairs would be made." This completely disrupted our holiday travel plans and wasted an enormous amount of my time. This is the third vehicle I've purchased from this dealership, and every single problem I've ever had has been with their service department. Enough is enough. Chevrolet corporate and the BBB will be hearing about this, and I will strongly caution anyone considering this dealership to think twice--especially when it comes to service after the sale. read more

The automated system accidentally transferred me to the service department a few times. After I spoke with the service department agent (Eve), she seemed bugged that I even mentioned the issue and told me to ask for the sales department, as if I had not already done that. When I tried to explain to her what happened again, she rudely cut me off and transferred me to the sales department. When no one answered again, I called the service department and asked to speak to their manager (Tom). Tom insured me that I would get a phone call back regarding the business that we were trying to handle. It's been almost a week now and I have not heard from them. Take your business elsewhere because Rotolo Chevy definitely doesn't prioritize customer service. read more

Can't say enough about Nathan he was super helpful and made our buying experience feel so much more peaceful. I can't recommend him enough I will Forsure be sending all my friends and family towards him when looking for new cars read more

Well, well, well...I brought the wife's Suv in 02/7/2026. We were told Monday 02/9/26 would be the earliest day a tech could look at it. On 02/11/26 I called the dealer. A secretary I believe pick up the call. The person said the service depart is really busy. The person took my info, said I will give this to the service department. I heard nothing in return on 02/11/26. I stopped by the dealer in person the morning of 02/12/26. I retrieved the answers I needed. I would also like to remind y'all..Rotolo is a private dealer, cameras all over the place filming me and employees. Your employees gave up the expectation of privacy when the employer records them. Rotolo is as well open to the public, it may be private business but is open to the public. There is no expectation of privacy. Now if I have to show to Rotolo again recording to make sure I have a record of how I'm being screwed over, next time I won't be nice, to shut it off when requested and you may not even see the camera. Please don't respond with the usual copy/paste that I saved on the computers read more

I purchase my truck at night; it was very late; I went back first thing the next morning to let them know about some spots on the truck I found. They walk the truck with me and wrote down everything. The nice young lady wrote me a due bill to get it taken care of. I brought my truck in for the spots. I drop my truck off and came back to pick it up. I didn't even know it was the same truck. AARON AND HIS HELPER made my truck look SO GOOD!!! I didn't want to drive it; I wanted to put it on a FLATBED so everyone could see this good-looking truck I just got from Rotolo Chevrolet in Fontana. Thank you, Aaron, and your helper your work is awesome. 5-STARS. A special shot out to Enrique (director) allowing me to meet Aaron and thank him for his wonderful work. read more

I had my brakes done here and noticed squeaking afterward. I took it somewhere else for a second opinion, and they found that the brakes were installed backwards and there was a piece of tape from the new brakes stuck in between. Never coming here again! read more

Rotolo Chevrolet - Tape from new break pads that were not completely removed when installed - Auto Repair Near Me - Fontana, California

Kyle sounds like he hates his job over the phone in the parts department. Dude sucks at customer service but at least he found prices for what I needed providing vin number and parts numbers. Salute for that. Thanks for the bare minimum man read more