Took my son in to look at some trucks and we were greeted by Angel, the salesperson. From the start, he was very attentive and actually listened to everything my son wanted and was looking for. When we went inside to run the numbers, it was clear they heard everything my son was saying from the monthly payment to the down payment and overall price and they worked out a great deal for him. The manager was very realistic and honest with my son, explained everything clearly, and went above and beyond to make sure our expectations were met. Fernando in finance was also amazing and took the time to explain everything so we felt comfortable with the process. Overall, I really enjoyed the customer service and car-buying experience we had. We will definitely be coming back and referring others who are looking. Thank you to everyone! read more

Service here is strange. Why make an appointment if it is still going to take 2 hours or more? It doesnt make sense at all. I brought my car at 11am, for an 11am appointment, and they just put my car up to start the oil change, it is 12:30pm, so by the time they are done & I am on the road it will have been 2 hours or more that I have been here They should not have allowed an 11am appointment if it was not going to he worked on for all of this time. I know this is a busy location, but they should respect people's time a little better. ***actually the car that i thought was mine, was not. So I'll probably be here far longer than I thought. What a joke. I love taking a day off work to pay $118.95 for an oil change on a small 4 cylinder car, and sitting here all day. What a blast. Im really annoyed. Oil changes do not take more than 15 minutes. They need to figure a better way out. It is now 1:27pm. My car is FINALLY being worked on. I will never come here again. This is ridiculous. You have no consideration for your customers, their cars or their time. read more

I waited a few days before sharing this, but my experience has left me unsettled, and I feel it's important to provide feedback. I visited Rotolo with the intention of purchasing a used car. I clearly communicated my non-negotiables and preferences to the salesperson. He showed me one vehicle that met my non-negotiables, while the other two options were attractive but above my budget. I expressed my concerns, and he stated, "My manager will work with you." We then spoke with the manager, who did not appear willing to negotiate or consider my requirements. Instead, he repeatedly told me that my requests were unlikely to be met and insisted I just work with him. After this pattern repeated multiple times, I decided to leave, as I knew I did not have to accept unfavorable terms. On Thursday, I received calls from three different individuals at Rotolo, all insisting that I had to work with them and claiming that if I cooperated, we could reach an agreement. The manager even continued to try to push me into a vehicle I had explicitly declined and disliked, insisting that if I chose the car that he was pushing on me, he could meet my terms. The following day, the calls and text messages persisted all day, despite my repeated refusals. The staff continued to insist I needed to work with them. Throughout this process, I felt that Rotolo was acting as if I had no choice but to conform to their demands. I found the behavior of the manager, to be rude and aggressive. And his persistent and pushy attempts to get me into a car I did not want were unprofessional and unethical. The repeated emphasis on "you have to work with me" was overly aggressive, and emphasized that I was under no obligation to do business with Rotolo. Ultimately, I decided not to purchase from them due to their discourteous and high-pressure approach. After I communicated my decision, they apologized for the inconvenience but continued to call me twice to "confirm." Buying a vehicle should not be a stressful or intimidating experience. It is a significant financial decision that impacts one's household budget and daily commute. Sales staff should respect customers' needs and limits, especially when those needs and limits are clearly expressed. No customer should be bullied or pressured beyond their comfort zone. It is concerning when staff prioritize making a sale over providing respectful, professional service. My experience over these three days was disappointing due to the aggressive, dismissive attitude of the staff, who appeared more focused on closing the sale than on accommodating my preferences and concerns. read more

The worst place on Earth to take your vehicle. Just don't do it! My husband made an appt for my truck 2 days before we dropped it off, for December 22nd for reoccurring engine light being on. When we arrived to drop my truck off, the line for the service department was to the street. When someone finally got to us, we were told, "someone overbooked all the appointments and we have 120 vehicles needing service today." After my truck was checked in and the keys were handed over, we were then asked "oh is your truck a diesel?" To which we replied, yes. We were then told they were 3 days out before they could even diagnosis the issue with my truck!!! We were told they had no loaner vehicles and couldn't offer us one anyway because they didn't know if it was a warranty issue or not. My husband works for the fire department so this meant I was going to be stranded at home with no vehicle. On Wednesday the 24th we called for an update, since nobody had called us. Hector told us to call back Friday, it showed the truck "in working statu." We called back Friday, guess what, Hector is on vacation until January 2nd!! We were transferred to Josh. He said he'd call us by the end of the day and, if not then, Monday he'd call. He said my truck showed it was still "in working status" but couldn't offer any insight as to what was going on or when it may be done. Monday came and we called again because there is no communication at this dealership. Josh couldn't find my truck! We sat on hold for 15 minutes while he searched for my vehicle. My husband had to go find the paperwork to give Josh the order number. Josh told us my truck still showed "in working progress" again with no other updates. At this point my truck has been at the dealership for a week with no updates or communication from anybody. We asked Josh if he could guarantee an update by 5pm, he said he couldn't. We drove down and picked up my truck. It was in the parking lot, not in the back being worked on. We communicated we were highly displeased and flat out disgusted with the customer service and the service department at Rotolo. My truck sat for a week and doesn't appear to have been worked on, we got no updates, and I was stranded at home for 7 days with no transportation while my husband worked. I should mention, I am not one to jump on Yelp to post a whiny complaint but this has been the worst experience I have ever had. I would steer clear of this dealership. What a terribly run establishment. On a side note: We took my truck to a different dealership. In less than 24hours, my truck was done and ready to be picked up. A new part, that was already on my vehicle before taking it to Rotolo, needed calibration. What a joke Rotolo had my truck a week and couldn't even figure that out or maybe didn't even try! read more

I went in on Tuesday for an oil change. I had an appointment at 10:30 a.m. My car wasn't taken in until about 2 hours later. This place doesn't care about people time. I don't understand what's the purpose of an appointment if your still going to wait 3+ hours. read more

Appointment made for 4pm, arrived at 3:37. vehicle not taken in until 5:30 for service! When I finally got my keys and made a comment about the wait time I was greeted with an attitude wondering what my problem was. Was told that oil changes take 2hours, I was never told that! My paperwork shows time In 3:37 promised time back 4:15! My paperwork for checking out is time stamped 5:49. So I waited 2 hours and 10min for an oil change that only took 10-15 from time on lift to time off! Hope my oil was really changed....needless to say I will not be bringing my vehicle back here for service. Figured since their sales department was amazing that service department would adopt same principles. read more

I've been coming here for 10+ years and this place is getting cheaper and cheaper. They used to wash your vehicle if they kept it for a certain amount of time. Kept my truck in a dirt lot for a week and returned it dirty as ..... I asked if they could wash it prior to returning it.... 5k job.... Nope! What happened with the extraordinary experience you would previously deliver? Need to check the options read more

Eve from the service department sounds like she hates her job and Tom the service manager clearly does not want to do business with us as we haven't heard back from him for several days. We'll take our business elsewhere. Do better, Rotolo. read more

Poor service. I've been waiting over four months for the replacement parts, and I still haven't received a clear update from my service advisor. Update: I have called several times, and was told they would call me back. It has been seven months, and I still have not received any update. read more

Great experience! Was immediately greeted by Raul when I arrived . He was helpful in showing me the difference between the cars I was interested in . Very knowledgeable and patient with my questions . The process in buying was smooth , he made the deal work and we were ready to Rock n' Roll !! The team here was fabulous! Will definitely be using them in the future read more

They had my corvette for two weeks. The service rep Justin didn't write up the needed service properly. That delayed things. I had the car washed prior to taking in for service. They gave my car back to my filthy and they didn't even fill my windshield washer fluid. No QC, bad communication and bad service on a car that originally was $130k car. read more

The automated system accidentally transferred me to the service department a few times. After I spoke with the service department agent (Eve), she seemed bugged that I even mentioned the issue and told me to ask for the sales department, as if I had not already done that. When I tried to explain to her what happened again, she rudely cut me off and transferred me to the sales department. When no one answered again, I called the service department and asked to speak to their manager (Tom). Tom insured me that I would get a phone call back regarding the business that we were trying to handle. It's been almost a week now and I have not heard from them. Take your business elsewhere because Rotolo Chevy definitely doesn't prioritize customer service. read more

I just leased a 2026 Blazer EV SS through Rotolo Chevrolet and worked directly with Ever. From start to finish, the experience was smooth, transparent, and genuinely enjoyable. Ever listened to what I needed, respected my budget, and worked hard to structure a clean deal without all the games you often see elsewhere. He got me into the exact VIN I wanted, fully loaded, with terms that made sense, and even threw in extras like OnStar for the full lease. The communication was excellent (quick texts, updated worksheets), and I never felt pressured or misled. I've leased and purchased vehicles before, and this was by far the best dealer experience I've had. If you're looking for a straightforward, professional sales manager who will take care of you, ask for Ever. He absolutely delivered. read more

Can't say enough about Nathan he was super helpful and made our buying experience feel so much more peaceful. I can't recommend him enough I will Forsure be sending all my friends and family towards him when looking for new cars read more

We've purchased 2 new cars from Rotolo in the past two years, and they've been great both times. We shopped around and found that most other local dealers add nonsense protection packages, LoJack, etc, that jack up the msrp $5+ grand or more from what's advertised, and in many cases they're also unprofessional and sleazy, almost as if they thought they were doing us a favor by selling us a car. You won't find any of that here. Our latest purchase was an EV, and Rotolo found us over 12k in rebates and special offers, with zero hidden fees and a great finance offer (which you would think would be the same across Chevy dealerships, but somehow it isn't). Plus they were professional, helpful, straightforward, respectful, and reasonable throughout both purchases. They also stand behind their new cars and have been helpful after each sale, as well, which really shows integrity imo. Thank you to Johnny, Cesar, and Mario in particular on this last EV purchase. They made car buying as painless as it can be, and gave us a deal on a new EV that no other local Chevy dealership even came close to. After two good experiences with Rotolo, we won't bother shopping around anymore. The next time we need a new car (which hopefully isn't for a while), we're going straight back here. Also, you should know that if you buy a car from Rotolo but you live "up the hill" like we do, you can take your Chevy to their sister store in Victorville, Caposio GMC, for maintenance and repairs. They've also been great to work with these past couple of years, and have done all the maintenance on our Tahoe. read more

2.5hr wait for a tire rotation is bullshit. I thought it might've just been an off day. I gave the benefit of the doubt, but looking at other review experiences with service wait time. I'm not crazy. Having an appointment seems to mean nothing here. Trying to get me to agree for 89$ for a cabin air filter is disrespectful. making it seem as if I don't have free maintenance on a new vehicle is also very disrespectful (when I am positive I have free multi point inspection before arriving). The service department needs a lot of work. Mr.Rotolo doesn't deserve this tainting on his legacy. Management needs to have a meeting about ways to improve & discuss the issues going on in the service department. General Motors (GM) has a market cap. (net worth) hovering around $76 to $79 billion with over 162,000 employees. The 50 employees here are either brain dead or just don't care. Ask GM for advice: get some help. read more

I slept on writing this for a couple days to decipher my feelings and thoughts. My result...If I could give less than 1 STAR I would! Our experience at Rotolo Chevrolet Fontana was hands-down one of the worst dealership experiences we've ever had, and the responsibility falls squarely on management. I must preface the rest of this by saying that the initial salesperson we were contacted by,Alex, was a decent person who seemed like a motivated young man learning the hustle. However, be prepared for the swarm of salespersons prepped to dive bomb and pounce on you as soon as you exit your vehicle. This horrible experience began at about 3 PM. We spent over an hour before sitting down with the manager test driving a couple vehicles, while being encouraged that this dealership will work on a great deal for us. Not the case at all. We went in to potentially purchase a Chevy Traverse we settled on earlier, but they didn't have the color we wanted. They told us not to worry because they had found a couple. We were subjected to over 4 hours of additional waiting while the manager played games with numbers instead of being transparent. They insisted on doing a dealer trade that benefited them, while withholding the actual location of the vehicle of our requested color and trim. We asked where it was because we would happily just drive there. They intentionally did not share the information so we couldn't pursue the vehicle purchase at that location ourselves. Throughout the night, the manager repeatedly came back with excuses about people "not answering phones," offered zero discounts, no realistic financing options, and raised the price every single time we talked. The classic dealership gimmicks such as scribbled numbers, fast moving highlighters, and fancy talk did not distract us from the constant price increases and additional costs. The manager now insisted that the price increases were mandatory because they had done a dealer trade. That was not our problem. We would've preferred to just drive to the dealership it was located at. We were so tired but still tried to wait it out and work towards a purchase,even offering to just sign a contract and come back the next day. This is something I would never usually do having not actually seen the vehicle. The manager kept us on the hook for that process making us continue to wait, saying it was our fault since they had to trade a vehicle to get the one we wanted. We finally told them we were fed up and walked out after 9 PM. The next day, they called claiming they wanted to "make things right." Instead, we sat for over another hour, only to be met with the same manager, more excuses, and then more of us being blamed for how long the process was taking. It seemed he was upset with us for walking out the night before. At that point, in our frustration with the gimmicks and price tricks, we now presented legitimate Chevrolet discounts we qualify for (GMS and First Responder). The manager flat-out refused to honor them, then escalated the situation by saying he "doesn't have to do anything" and effectively kicked us out. Total waste of time. They will tell you they're a "no BS" dealership with no add-ons. That's simply not true. They used every shady tactic in the book and then some. The management was rude, dismissive, and unprofessional. Save yourself the frustration and walk away. Do not waste your time here! This was the worst dealership management experience we have ever dealt with! read more

Great experience. No pressure salesman. Just super helpful and patient. Shoutout to Gary.

Well, well, well...I brought the wife's Suv in 02/7/2026. We were told Monday 02/9/26 would be the earliest day a tech could look at it. On 02/11/26 I called the dealer. A secretary I believe pick up the call. The person said the service depart is really busy. The person took my info, said I will give this to the service department. I heard nothing in return on 02/11/26. I stopped by the dealer in person the morning of 02/12/26. I retrieved the answers I needed. I would also like to remind y'all..Rotolo is a private dealer, cameras all over the place filming me and employees. Your employees gave up the expectation of privacy when the employer records them. Rotolo is as well open to the public, it may be private business but is open to the public. There is no expectation of privacy. Now if I have to show to Rotolo again recording to make sure I have a record of how I'm being screwed over, next time I won't be nice, to shut it off when requested and you may not even see the camera. Please don't respond with the usual copy/paste that I saved on the computers read more

I'm extremely disappointed with Rotolo Chevrolet and their service department again. Last week I brought my Chevrolet truck in for a legitimate warranty repair covered under the manufacturer's warranty. Instead of honoring it, the service team made false statements in an attempt to void the warranty and deny the claim. They kept my vehicle for nearly a week, provided zero meaningful updates, and when I finally called, I was told they "weren't sure when--or if--any repairs would be made." This completely disrupted our holiday travel plans and wasted an enormous amount of my time. This is the third vehicle I've purchased from this dealership, and every single problem I've ever had has been with their service department. Enough is enough. Chevrolet corporate and the BBB will be hearing about this, and I will strongly caution anyone considering this dealership to think twice--especially when it comes to service after the sale. read more

Kyle sounds like he hates his job over the phone in the parts department. Dude sucks at customer service but at least he found prices for what I needed providing vin number and parts numbers. Salute for that. Thanks for the bare minimum man read more

So I had a 7:30 am got here about 5min before my check in appointment. The service guy who checked me made a comment that another advisor was assigned to my car blah blah blah he checked me asked if I was going to wait I said yes I'll wait it's only a oil change.They took my car in pretty quickly I saw them finish with my car about 8:10am I waited about 15 min before going to the customer service window to ask about my car. The lady behind the counter said I haven't received your paperwork they are still processing it blah blah blah it's 8:50am and I'm still waiting on the paperwork. Let's see how long it take for them to process my paperwork.It's my fault I keep coming here Rotolo has the worst customer service. read more

Reached out to Tirso via email and the service was great. He helped me get the truck I wanted. Initially was unable to get me the price I needed to finalize but in the end he was able to drop the price, give me more for my trade in and get me a phenomenal deal. His service was fantastic and was the quickest vehicle purchase I've ever had. 5stars for him read more

We bought our new Chevy Traverse on August 2nd and we are absolutely in looove! Thank you to the staff but especially to our salesman. I truly wish I could remember his name an older gentleman. We took our 2 year old with us and she was a handful during the process as she was getting impatient. The employee kindly helped us soo much! Played with our daughter and had her entertained while we closed up the deal. He went above and beyond for sure and deserves to be recognized! I appreciated how fast and hassle free the process was! We also noticed some scuffs and scratches that they quickly took care of. Will definitely be purchasing from the location in the future! read more

I purchase my truck at night; it was very late; I went back first thing the next morning to let them know about some spots on the truck I found. They walk the truck with me and wrote down everything. The nice young lady wrote me a due bill to get it taken care of. I brought my truck in for the spots. I drop my truck off and came back to pick it up. I didn't even know it was the same truck. AARON AND HIS HELPER made my truck look SO GOOD!!! I didn't want to drive it; I wanted to put it on a FLATBED so everyone could see this good-looking truck I just got from Rotolo Chevrolet in Fontana. Thank you, Aaron, and your helper your work is awesome. 5-STARS. A special shot out to Enrique (director) allowing me to meet Aaron and thank him for his wonderful work. read more

After discussing the mishap with my oil change with the manager of Rotolo's service department & the Rotolo site manager, Rotolo did right by me and made me whole. They reimbursed me for the cost to fix my oil pressure sensor. Thank you Rotolo! read more

I had my brakes done here and noticed squeaking afterward. I took it somewhere else for a second opinion, and they found that the brakes were installed backwards and there was a piece of tape from the new brakes stuck in between. Never coming here again! read more

Rotolo Chevrolet - Tape from new break pads that were not completely removed when installed - Auto Repair Near Me - Fontana, California

I always come to this dealer for my cars/trucks. Amazing customer service from sales rep. I have my "Go To" person, Pedro Robles is the best!! Always has a smile and happy to help others. He is the best hands down. His twin brother also has a great service attitude. They are both amazing people and Pedro always pulls through with everything. I leave with a big smile on my face. Satisfaction is their main goal! Love this place, I highly recommend it to everybody. I always send my peoples to this dealer for whatever they need or just to ask questions. Is give it 10 stars if possible! read more

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Dishonest dealership. I do not recommend. They tried to keep an incentive for themselves, even though I qualified for it through my employer. read more

I brought my 2021 Duramax Chevy to Rotolo Fontana for an emissions issue and paid over $1,000 for the repair. The same problem came back the same day. Took it back to Rotolo, after keeping my car for five days, they said it was "something else" and now want over $5,000 for a new catalytic converter. They misdiagnosed my car, charged me for a repair I didn't need, and left me with the same issue. As a longtime Chevy customer, this experience is unacceptable and has completely changed how I feel about the brand. I do not recommend this dealer. read more

I came to this dealership three times , I had an accident quoted here and had my car hit again at the parking lot without them taking full responsibility, a second time I had a car done for recall and my car has been calibrated and the tire system sensors are acting up my battery voltage is acting up and they still take no responsibility after taking my car for recall and not experiencing none of this problem same day after returning it , saying it coincidence, telling me go away . Funny how they treat their customers with care , I had my car came in for a squealing sound and couldn't figure it out , it was the rotor this whole time after replacement, I realized the dealership is a money scheme it had no knowledge and respect toward regular customers passing by , I filed BBB , hopefully they change their ways read more

Rotolo Chevrolet - Auto Repair Near Me - Fontana, California

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Salesman was good but the sales manager Frank was pushy did not know how to talk to a potential customer especially when me the customers brother normally buys from this dealer commercially which will now stop based on this experience. Not good for them read more

Let's start off Ryan what an awesome individual makes the impossible deal possible he definitely is top of management at this place.. Alex sales kid (20) years old has the it factor from start to finish the kid was all about making sure we are happy and comfortable will definitely be coming back read more

Rotolo Chevrolet - New whips for the lady's - Auto Repair Near Me - Fontana, California

Not sure what kinda of games they play there. I went in person, and they were all over me before I could get out of the car. Then when I asked for a specific vehicle on their website, some cocky p.o.s. came over and tells me he's the #1 sales guy and he'll find you what you need. I said I want this car. He says, "That cars not here, but we have other cars you can look at." His attitude alone had me walk out right then. Latee the next day I email asking about the car again, a guy calls 2 secs later and tells me he will check. Another guy gets on the phone right away and says that first guy is with a customer and he will now be helping me now. Im like, if he was helping a customer why did he call me? I ask, is the car available? He says he was going to check. Why didn't he check before he called me? Im told the car is in transit and he's not sure when its coming but he can help me find a different vehicle. I don't want another vehicle! I asked if the the 2.9 finance is available on that car already knowing the answer is no and he says yes. Yet more proof these guys will say anything to get you in there. An hour later another guy emailed and called me. "Come see what all the fun is all about", no thanks! I don't want to play the games, I'm going somewhere else. read more

Be careful then dealing with businesses like this place rotolo, they don't have the common courtesy (employees) to state their policies before hand to the customers, before the purchases are being made or daring, (employees) state policies once running into the inconvenience of having to return, in my case the inconvenience to return the parts, because I made a simple mistake that all they needed to do was be reprogrammed so this situation and also the Rotolo employee cost me $270 will I ever recommend this place, no I will not! read more

Had the transmission replaced on my 2016 Tahoe. I then had to go in for warranty repairs and they took care of it. Thanks read more

I would like to add, Armando R. Reached out we spoke about the issue. He was very understanding. I appreciate you taking the time to reach out and reassure me that I was not in the wrong. Thank you for your excellent service I am also glad Justin was able to help. He has always been very helpful when I've taken my car in. Glad to see he is still providing excellent customer service. Thank you both for fixing the error and helping stay were I am comfortable taking my car. 10/10 recommend going to Justin whenever you have any concerns with your vehicles read more

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Took our 2014 Chevy Cruz due to check engine light problem. Took in the evening before and were not notified until closing the next day. They ended up calling us on at the end of second from delivery to dealer and was told that oil was leaking into the coolant system and told we needed to replace the engine at a cost of 14,000. My husband told them to put the car back together and that we would pick up the vehicle. The invoice ended up saying that the oil cooler needed to be replaced. Said nothing about engine failure or engine needing to be replaced. It is my opinion that Rotolo was hoping to get us to give up on the Cruze and upgrade to a new vehicle. Seems excessive to suggest we need a new engine and then let us know oil was low and that oil cooler needed replacing. It turns out we don't need an oil cooler and that the check engine light was due to low oil. Pressure check passed and oil cooler does not need replacing per 2nd opinion. In addition to quoting 14,000 for a new engine which is not on the invoice and stated that we declined repair, but for the oil cooler which was not discussed with my husband over the phone. Just on the invoice as car was turned back over to us.. all this for 250 dollars and they weren't even correct in the their diagnosis. Been pretty happy with Rotolo over the 14 years we have been doing business for purchasing of vehicles and serving said vehicles, but if and when I may need a repair , or would consider a new vehicle, I think I may be looking elsewhere. I don't know if I would ever trust their service department again. read more

Service Department scams people saying something is wrong with their car when in reality there isn't. They almost got me.BEWARE OF THE SCAMS FROM THE SERVICE DEPARTMENT been buying my cars from Rotolo and I am very disappointed. read more

Rotolo Chevrolet - What rotolo said what was wrong with my car compared to what my mechanic fixed. And did a diagnostic - Auto Repair Near Me - Fontana, California

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I just bought the truck Silverado Chevrolet on June 2025 and then on July,I have issues about my car was bad battery.I bring my car to this dealer ,and they did not do anything to my car it is been 4 days,very bad service,and I push them to give me rental car(after I push them) supposedly they offer me rental car,if I did not pus them,I will not get the car,I was very disappointed with this dealership.I really not recommend to go here read more