Raymond has been a pleasure to work with. Professional, compassionate, and empathetic. After taking my car with so many mechanics I decided to take it to Rock Honda in Fontana. Cost an arm and a leg, but can't go wrong with Representative Raymond, the mechanic, and Honda parts. They figured out what was wrong with the car after unnecessary waste of money with other mechanics. Place is always nice and neat, free , and coffee. Thank you and Happy Holidays & ! 10 for Raymond! Thank you and God bless you. read more

Rock Honda - My baby going in for under hood harness & head gasket. - Car Dealers Near Me - Fontana, California

Visit date: 4/15/26 I had a very disappointing experience at Rock Honda yesterday and feel it's important to share. I came in around noon to explore my lease options, thinking I was nearing the end of my current lease on my 2024 Honda Prologue Elite, which I absolutely love. Raphael assisted me initially and was great, professional, helpful, and welcoming. However, my experience completely shifted when I spoke with Sales Manager Cedric. For context, when I leased my current Prologue in 2024, I put $0 down with a credit score around 650 and secured a payment of $865. At the time, I was making about $90K. Since then, my situation has improved significantly, my credit score is now around 730, my income has increased, and I have a perfect payment history. I have never missed a payment and often pay extra. Despite all of that, I was told I would need to put $8,000 down and take on a $1,100 monthly payment to get into a new vehicle. That made absolutely no sense given my stronger financial profile and loyalty to Honda. The difference in service compared to my previous experience was night and day. I left feeling frustrated and honestly like I was being taken advantage of rather than helped. It did not feel like my best interest was a priority. This is my second Honda lease, and I have been a loyal customer since 2022, but this experience made me seriously reconsider returning. I would much rather work with someone who is transparent and customer focused. At this point, I am open to taking my business elsewhere, because with my current credit, income, and payment history, I know I have better options. read more

Visit - 2/26/26 - To the salesman that's working tonight one sitting at the reception desk eyes glued to the computer screen on YOU TUBE and to the more mature middle eastern man that was nose deep on his iPhone who didn't even notice when I walked in and greeted him and he didn't even have any idea what his current inventory was .. clearly clueless . I wanted to check out their pre owned inventory for a Honda civic type r they had in stocked and take it for a test drive . He opened the vehicle and clearly said that WE can't test drive anything until WE negotiate price and run credit .. I was shocked .. what kinda BS is this . I've worked in automotive industry for over 10 years and I have never ever heard that you can't test drive a vehicle until you Discuss price and run credit etc . Typically, as long as you have a valid drivers license and full coverage insurance you should be able to test drive a vehicle . How can anyone be interested in a vehicle if you haven't even driven it LOL I was completely turned off by this experience and after looking at your lot and how dark it was and might flickering etc why the reviews look like crap . I would never BUY a car here nor get a vehicle serviced based on the lack of professionalism and respect and poor customer service I would never come here again or recommend this dealership . Your reviews on yelp to Facebook to dealer rater y'all are terrible AF. There are other Honda dealerships in Southern California where I'd rather take my business than come here again . So , after this incident your reviews explain your lack in customer service satisfaction and here you are cherry picking your guests that come to buy a car . Straight clowns ... read more

I only come here because of my service plan, like clockwork the same thing always happens. I decided to try a Thursday for a service appt. Work half day to ease the blow, appt time 1pm arrive 1245 wait till 115 for the service advisor to help me. He of course tries to upsell me, then tells me a couple of hours for a oil change. I ask what is the point of an appt if you wait 30 mins for check in and then a couple of hours. Not to mention the lack of urgency of the staff. One female advisor chilling on her phone no worries in the world. The others move at a snails pace, the fact that each time I come in a whole new set of advisors. I only seen 2 familar faces from my 6 years of coming here. Once my service plan is done I am switching dealerships! Do better Honda, and not to mention my radio still doesn't work and that's been since before my warranty ended they fixed it several times and blamed Honda manufacturing. And when making appt you indicate you are a waiter and they still lag!!! There is no such thing as EXPRESS SERVICE HERE!! 4 hour wait time for a simple oil change! Do Better read more

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Got my first car here not even two fucking months the transmission went out. Like did they not properly check the car. Yes it was a used car but im paying almost 30k for a car that stopped running after a month?? The 60 day warranty denied a rental. How the fuck is that fair? DO NOT BUY A CAR HERE. I regret buying a car from this stupid ass dealership. Also when i test drove the car the paper said the car has 10 speakers... ONLY ONE WORKED. On my part for not testing the stupid radio but geez. At least fix the damn car a bit before handing over a big headache. And they were supposed to give me a full tank of gas before taking it off the lot. Shit was less than half a tank. Literally gave me the worse experience ever. Listen to all the bad reviews because they're true. read more

So sad. First time going to a dealer (5/13/26) and Honda rock was on my list to visit first. It was such a horrible experience. The guy was so rude we couldn't ask him something because his answer were so negative and short. Didn't even offer to open the cars. Long story short I ended up getting the car I was looking for My Honda HRV 2026 from Honda downtown LA read more

Shady finance and sales managers, want to increase the price of the car after a deal was negotiated and agreed on. Stay away! Just about to leave a review on bbb and realized they are a d- ,That says everything. read more

What a nightmare! Doing sales the old way where they don't answer direct questions. I came in with my credit union check; these guys insisted on running my credit b/c they have to. They advertised a price with car overview and features but try to add cost for tint, etc. at the end. I don't think so! Then, they didn't honor the costco discount. Really old school way of selling car. Big hassle. Kept me there for over an hour before I left. It s/b easy. They have a price, I have a discount and a check. Simple transaction. But no. Alfonso's next person was Adam. Adam was horrible. I just hope they shred my information! I don't trust him. read more

You can refer to my initial complaint with my service experience. You'll notice A service advisor responded asking me to call to discuss my issues. Well I did call, first time he wasn't in, no problem, second time it's obvious he was because they transferred my call. I got his voicemail, left my message and he never called me back. Definitely dissatisfied with the service department. Not sure I'm coming back here. Doesn't even deserve 1 star. That's just plain rude. read more

Sales associates were horrible. Technicians and service department is even worse would not recommend this Honda dealership will never buy from them. read more

Because of this car purchase, I deeply regret choosing this vehicle. I bought a brand new 2023 Honda CR-V Hybrid, and after only two years the engine has started to shake, which is extremely concerning for a newer car. On top of that, the lane assist system has begun glitching and works inconsistently, creating safety concerns. I also constantly receive USB error messages that have never been fully resolved. What makes this experience even more frustrating is that I purchased the extended warranty expecting peace of mind, but it now feels like a scam. Issues continue to come up, yet getting meaningful support or solutions has been difficult and disappointing. I expected reliability, quality, and long term value from Honda, but my experience has been the opposite. I would strongly caution others to do thorough research and ask hard questions before purchasing this vehicle or the extended warranty. read more

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Extremely disappointed with my experience at Rock Honda in Fontana. I came in because my car showed an emissions system warning, and instead of receiving helpful guidance, I was immediately told it would cost $220 just to run a diagnostic. No explanation, no effort to help troubleshoot, just a steep charge right off the bat. It felt less like customer service and more like an attempt to squeeze money out of a simple situation. To make matters worse, the service advisor was rude and dismissive, which only added to the frustration. The entire service area also felt incredibly chaotic and disorganized, especially for a Saturday morning. There didn't seem to be any clear system for managing vehicles or customers, and the overall experience was inefficient. What makes this especially disappointing is that I bought my first car from Rock Honda a few years ago, and it's sad to see the quality of service decline this much over time. You'd expect better treatment and professionalism from a dealership you've previously supported. Unfortunately, this visit left me feeling frustrated and undervalued as a customer. read more

We came to this dealership to see a specific car a 2023 Honda Passport. We test drove the car and the salesman had zero desire to run numbers because it was getting late so we left and came back two days later. I called to inquire about a different vehicle and was told it was not ready it was being serviced for a replacement fuel tank on a car with 3,000 miles on it due to rats. We came back test drove a different car and decuided to sit down and run numbers the sale manager John was completely rude an incompetent we had a gredat credit score some money down and a fair trade. He lowballed my trade by thousnads and kept pushing us to get a brand new much smaller car we did not want. He claimed my payment would need to be near $700 for a 31,000 vehicle. Terrible experience he didn't even try. We left the next day went to Riverside auto group drove off with a newer Passport. They gave me 3,000 more on my trade a lower rate and a reasonable payment with 8warranties and GAP. DO NOT COME HERE! read more

I almost bought a Honda Accord to replace my Honda Accord. The problem: the 2024 Hybrid does not have a spare tire. The spare would have to be an aftermarket purchase and be stored in the trunk area, taking up cargo space. I shopped from May to September to make my decision. The sales crew were great. (Ask for Mo. Great guy.) Lots of cars to choose from. No hard sell. read more

The wait at the Parts department. It's worse than the DMV. They take forever and they have one Parts employee working on the Weekends,

Dillion greeted me as I waited in the appointment line . Soon after Ronaldo advisory desk personnel arrived and took over the position. I had the opportunity to work with Ronaldo the last two times here for different car maintenance jobs. He continued to be professional and pleasant to work with. I like that he took the time to explain in layman terms in words I can comprehend. Here for my A1 service alert in my car , oil change and tire rotation $139.99 the basics . There are added premium features at $199-$299 ( look at pictures for more details) . read more

Rock Honda - Car Dealers Near Me - Fontana, California

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We purchased a used Subaru for our teenage daughter in December. We declined the strange third party warranty they offered us, despite many hard sell attempts. Maybe we should have taken that as a sign? Within two months the dashboard lit up like a Christmas tree. The car wouldn't drive without stalling out. Our local mechanic recommended we take it back to the dealership where we bought it. He said it was "a mess". We decided to get a second opinion and took it to a Subaru dealership. We paid $3k on repairs of coils, sensors, fluids, etc. A week later, the lights were back on. More coils replaced. Here we are, barely at month 4 and we're back to a lit up dashboard. I understand a risk of buying a used car, any car, really. However, it's hard to believe that it's just a coincidence we're having so many problems after it was "fully inspected" for sale at Rock. Needless to say we won't be going back to Rock Honda or recommending them to others. read more

Two words: Freddy & Manuel. Yesterday my daughter bought a 2025 Honda CRV Hybrid AWD and we are delighted. Freddy (Sales) - In helping my daughter (over the course of about a week) I had talked to Freddy several times about price and what I was hoping to get in comparing to another Honda dealership. Freddy was super patient and understanding and walked me through a couple of options. Ultimately, we decided Freddy was going to deliver what he had promised, and we drove from Long Beach just to Fontana to purchase the Honda CRV Hybrid in the color she wanted. Have to admit I was nervous that we would show up and maybe the price would go up but Freddy came through like a champ! The other Honda dealer provided no movement on the price and Freddy truly worked with us. Freddy even helped us get a great deal on cargo tray and seat mats. Excellent customer service! Manuel (Finance) - explained everything in detail and processed my daughter's paperwork pretty quickly. Excellent customer service again! We are a Honda family - all of us drive Honda's which are quality cars. This was our first time working with Rock Honda and I highly recommend them. Thanks again Freddy for sticking to your promise and giving my daughter the car she really wanted at a very fair price. read more

They do not know how to keep an appointment; many their employees are on their phones. Only reason I keep coming is because of the gentleman name. Ariff read more

Rock Honda - Car Dealers Near Me - Fontana, California

First time here at Rock Honda. I like how the showroom is implemented with the waiting area. As a service advisor myself (Mercedes) I like the great service from Arif. Thank you read more

Purchased a 26 Honda Accord on 3/14/26 from Rock Honda. They washed it stuck it in the sun where everything appeared flawless. It wasn't until I actually washed it by hand myself that I noticed a bubble of paint on the left driver side bumper. I called dealership immediately and was told I had to speak with Red my salesman, who really wasn't my salesman since he passed me on to someone else. He wasn't in till the next day in the afternoon. Finally called him and he wanted me to send a photo which I did, several in fact. He scheduled me for the following week which was today. Apparently the guy that does body work only works on Tuesday. I waited there for a hour and half when Red walked over to tell me that their service technicians were telling him it's a chip on the paint. I said no it's not I showed him the photo again and he agreed it wasn't a chip. Twenty minutes go by and he confronts me in front of my assigned service technician that 3 other people in the service department states it's a chip. By this time he has major attitude and talking very rude to me. I proceeded to tell him that I would be filing complaints regarding this situation. That I was not going to let this dealership get a way with this behavior. Mind you, I have experienced situations with their finance department after being told by my actual salesman that the documents I had were not important and that they didn't need them. A few days later I started receiving the calls over how important my documents actually were. Now this is happening with a defective bumper which is clearly a horrible purchasing experience for me. My car was only washed outside only. The interior was dusty and the glass was very dirty. I was being rushed by my actual salesman to hurry up and sign the exit documents, heck he didn't even go over the features of my car. Very disappointed. I only came to Rock Honda because they had the color I wanted. Shame on me! I should have just waited for Riverside Honda to actually get their delivery. I always get treated with respect there. Stay away from Rock Honda! If it happened to me it's happening to others! read more

Rock Honda - The paint bubble - Car Dealers Near Me - Fontana, California

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Do NOT take your car here for service. They do not want your business. Just check the other reviews. I made an appointment last week for some recall repairs. I showed up yesterday early to my 10 am appointment, only to be ignored until I got out of my car and waved someone down. No one moves with ANY urgency... it's like the DMV scene from Zootopia there. Everyone is moving through jello. Maria finally helps me, just to tell me they won't get my repairs done today and I should have been 3 hours early if I wanted it done same day. (Excuse me for taking the first appointment available.) Maria tells me I can come back today at 8 and they can absolutely get the recalls taken care of in the same day if I just get there at 8. So I did. I got there at 8 and again, no one would assist me until I physically exited my vehicle and flagged someone down, 30 minutes after my appointment time (clearly the appointments are a joke.) Some man that says he's the service manager says he'll help me and to leave my keys with him and he'll give me a call shortly. Ok, sounds better, so I get an Uber and head home. (After Maria made a snarky comment to her coworker not realizing i was in ear shot.) I start asking for updates around noon, to finally get a call from Isaac at 1:30. THIS gem of a man starts off the call with "we don't work on recalls until the end of the day sorry" and says they might need to order parts. SO glad I brought it in at 8 like Maria said. Everyone here clearly knows what they're doing. Only the sharpest of tools in THIS shed. Fast forward to 5:40. Isaac has said they've fixed everything but one update. Cool. We do paperwork, and they pull my car around. I get in my car, turn it on, and THE SCREEN WON'T TURN ON. Isaac comes back out, I tell him about the screen and he says "well we fixed the fuel pump, that's more important." ARE YOU KIDDING ME??? What's the solution now, you might ask? Oh I can bring my car back to them tomorrow and Isaac will "see what they can do" and I "might have to leave it again." Oh how i can't wait to see how epicly they manage to fail me tomorrow. Please save yourself the trouble and the incompetency that is Rock Honda in Fontana. You'll thank me later. read more

Appointment was 1:30 originally they claimed it would take an hour for service. had me waiting in line until 2 pm. Finally checked in and now they tell me it's going to a hour and a half. What's the point of appointments if they aren't going to honor them. I'm not going to be outta here until 3:30 terrible management here no sense of time managemen!!! read more

Horrible Service! We came down from Victorville to buy a car we get the car & we're driving back home and everything single light turns on in that car check engine tire pressure EVERYTHING! i take it back to figure out what happen & they got me give them a couple hours & i'll have my car back running better than ever. here we are 18 hours later car less & still no update when it's going to be ready! HORRIBLE very disappointed read more

This is the second time I purchase a car from Rock Honda. I had been tempted to check out the new CR-V and I decided to message Red and proceed with taking a look at it. He was so professional and super knowledgeable. He made the process so smooth and got me a great new on my new purchase. I appreciate the time he took to get me a great deal and to help me get in and out in a reasonable time. I highly recommend Rock Honda and ask for Red. He will definitely help you. Shout out to Angel she was super sweet and courteous during the finance paperwork. Thank you once again Rock Honda read more

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After visiting 2 other Honda dealers we ended up buying our new Prologue from Rock Honda. Freddie helped us from the moment we walked into the dealership. He was wonderful, always with a big smile and extremely attentive to us. He was very patient and stayed with us through the entire process. The entire staff couldn't be more professional and caring. Freddie made it even sweeter! read more

2 years ago I wrote a review on Google about how horrible the service is here... well it's 2 years later qnd decided to try again... I have nobody to blame but myself. We booked a recall and oil change (due to the 5 dollar promotion) we get the tab they charge me 97 dollars. I mention to the salesman and he replies oh that's only for generic oil...1) why wasn't that mentioned when we booked with the coupon 2) why would you offer discounted oil changes for vehicles that it doesn't apply to.... my mistake NEVER AGAIN read more

Carlos and the sales staff were great I went in the morning and was done by lunch. I would have been done by brunch but I couldn't decide. So far the sales aspect has been great I can't wait to see how their service department is. read more

I just wanted to share some feedback regarding communication. I've tried calling the dealership a few times during business hours and haven't been able to get through or receive a callback. I understand things can get busy, but it's been a bit frustrating not being able to connect, especially when trying to get quick questions answered. I'm hoping this can be improved moving forward. read more

had a very disappointing experience with Rock Honda that I feel others should be aware of. We sold a vehicle to this dealership that was owned outright with a clean title. The car was inspected, all paperwork was completed, and the vehicle was delivered to Rock Honda exactly as agreed. We were told payment would be sent immediately and overnight. That never happened. Days later, after multiple follow-ups, we were informed that payment could take weeks due to internal processing. This was never disclosed upfront and only came to light after the dealership had possession of the vehicle. As of the time of this review, we still have not been paid, despite the dealership having the car and all required documentation. Communication has been poor and inconsistent. We were given changing explanations, vague timelines, and repeated assurances that updates or tracking information would be provided, which did not occur. There was no sense of urgency or ownership of the situation, which made an already stressful experience far worse. Selling a vehicle should be a straightforward and transparent process. Unfortunately, that was not the case here. Based on this experience, I would strongly caution anyone considering selling a vehicle to Rock Honda to fully understand the payment process and not rely on verbal assurances. This is not a dealership I would choose to work with again. read more

Love it here they always help and are so kind. Seem to get my car done quick and have no problems helping me !

Terrible wait times, zero communication -- wasted my morning. Arrived at 7:30 AM for an 8:15 AM oil change. It's now 9:18 AM and I'm still waiting outside for my car. Service advisor said there was a "computer recall" -- would take 3-4 hours. I said no, oil change only. They told me "You're next -- 30 minutes." Waited inside, eyes closed, then outside... still nothing. No updates. No apology. Over 1.5 hours for a 15-minute oil change? With an appointment? Unacceptable. Save your time -- go anywhere else. read more

On the website it says they have a shuttle service while you wait for your car to be worked on but when I arrived they said they got rid of the shuttle a year ago. No chargers near chairs to plug in your electrics, the only ones semi near a table aren't even connected to a power source. Very unhappy I had to wait like that for my read more

Rock Honda - Car Dealers Near Me - Fontana, California

My 2025 Honda civic engine light came back on for the fifth time when back to Honda and they want to trade in how about buy back the car back you guys know it was defect from the beginning .That's why the first owner returned the car back.Omg Charge me $7000 for a car that you guys sold that has a bad engine .it's only been two month we own the car.All the manager are gypise scam.They should call this place Honda Gypsie Scam. read more

It's now been over four years since we brought our Honda to this dealership to have the defective LKS sensors repaired or replaced under warranty -- and we still haven't been contacted with an update. Originally, we were assisted by Shafiq (not sure if he still works there), and for months we were told the part was on backorder. We even spoke with a manager at the time who confirmed the same thing. I also reached out to the GM, David Latiff, via email and never received a response -- which, unfortunately, seems to be a common experience based on other reviews. At this point, I wouldn't recommend this dealership to anyone. Take your car elsewhere -- George's Shell on 9684 Sierra Ave., Fontana, CA 92335 in Fontana offers far better service, reasonable pricing, and honest communication. You will not be disappointed. So skip the headache...go to George's Shell read more

I had a Great experienced personally with this dealer! RZ and Skip treated me with professionalism and respect!! I will definitely continue to do business with Rock Honda. read more

They need better customer service & honest employees! The manager says you can email him but never replies! They truly don't care about their customers! Give me the color I asked for & maybe you can gain my trust back! I recommend going to the Honda in West Covina. They have so much better service & they really care about their customers, they don't pressure you at all to purchase a vehicle or make you settle for a color you don't want. They'll do their best to get you the vehicle you want. I recommend going to the WEST COVINA HONDA DEALER, I wish I would've gone over there first!! read more

My service appointment for my 23 HR-V was easy and straight forward. From the moment I arrived, Maria and the other service reception staff greeted me with a warm smile and a friendly atmosphere. The entire staff was incredibly professional and attentive. All my questions were answered and all my issues addressed. The service was top-notch. I was informed of all the repair work and the work was done correctly. Rock Honda is committed to customer satisfaction. I was comfortable in the waiting lounge and ate way too much free popcorn. The entire service time was stress free and I highly recommend Rock Honda to anyone in need of Service for their Honda in the Inland Empire. Ask for Maria; she is fantastic! read more

Customer service. Took my car to trade in. Carfax reported a potential odometer rollback on my vehicle. The problem happened when I took my car for an oil change in Feb of 2022 when returned in July 2022 for another oil change the technician added 79,000 miles on the odometer which is obviously human error. The sales manager came back to speak with us about the carfax report and basically accused us of rolling back the odometer. My wife and I were shocked on the report but this sales manager made us feel like cheaters. I work in a casino as a surveillance investigator so all I do is catch cheaters, my wife is a social worker for the LA County and part time real estate. I would never send anyone or my family and friends to Rock Honda! read more

I recently went into Rock Honda to purchase my fourth vehicle with them. Omar Skinny was such a character and made this experience for my family great! Thank You Omar for our great deal! read more