This is the best dealership I been to. I went to a couple other locations looking for a new vehicle and they looked down on me as if I couldn't afford them. Shout out to Frank for being patient with me and my partner and helping us getting a deal on a new Camry!!! They were straight up with no nonsense, gave me a price up front, got the exact model, color, trim I wanted!! Again thank you Frank and the rest of the Toyota team! read more

Crown Toyota - Auto Repair Near Me - Ontario, California

I recently went to Ontario Toyota & purchased a vehicle. Javier helped me with my whole experience with trading in my car & getting into a new vehicle everything went good Javier was very helpful & understanding, great service I'm very grateful that he could help me. Thanks again read more

Everything The service is great Everything was done right and on time I have a very good service advisor name AJ Merida I recommend Crown Toyota!!!! read more

Disappointing Experience Selling Our Leased Vehicle We sold our leased vehicle to Crown Toyota on August 31, 2026, and expected the transaction to be handled properly and professionally. However, we are now being asked by Toyota Financial Services to make a September lease payment even though we no longer have the vehicle. This situation has caused us unnecessary stress and frustration. We believe the dealership should provide a clear explanation and help resolve any issues related to the lease payoff and account closure. I am sharing our experience so other customers considering selling or trading in their leased vehicles will know to ask questions and obtain written confirmation of the payoff process and final account status. We hope Crown Toyota takes responsibility for investigating this matter and works with Toyota Financial Services to reach a fair resolution. Good customer service should include clear communication and proper follow-through even after a transaction is completed. read more

If you are looking for exceptional service, ask for AJ. From start to finish, AJ went above and beyond to deliver a seamless, top-tier experience. He was attentive, knowledgeable, highly professional, and handled everything with incredible efficiency and care. It's rare to come across someone who consistently takes this level of pride in their work. To management: employees like AJ are the exact reason customers keep coming back. He represents your business with complete excellence, and his dedication absolutely deserves to be recognized. Thanks again to AJ for going the extra mile--I'll definitely be returning and recommending him to everyone I know! read more

The service department is horrible for the second time. I brought my car in to have it. General service and a part falling off the cars. Since I bought it trim. Made an appointment for wednesday. Had the car 3 days and didn't touch it wasn't sure when it would be ready for a simple service. And a minor part I purchased the car there. Sold me. It extended warranty that was supposed to go through Toyota. But then I find out it only can use them.. read more

I would like to express my sincere thanks to my Service Advisor at Crown Toyota Irene. She was extremely helpful, knowledgeable, and patient, answering all of my questions about my vehicle and its service. She made the entire service experience easy and stress-free. I truly appreciate her professionalism and expertise, and I would gladly recommend her to anyone looking for an excellent service advisor. Thank you for making my service experience such a positive one! read more

Had great service checking in with a young lady name Irene . She was friendly help me with questions with my warranty and help me get a rental car while they worked on my car for couple of days. Great customer service here I prefer this Toyota dealership then the Montclair one which is closer to me. read more

I have been a loyal Toyota customer for nearly 10 years. I have purchased two vehicles through this dealership and have consistently brought my vehicles here for service and maintenance, which is why this experience has been especially disappointing. My biggest issue is how my credit application was handled. Before my credit was run, I was extremely clear with my salesperson, Frank, about how important it was to me to limit hard inquiries. I specifically asked that my credit only be submitted to Toyota, and I was reassured that it would be. While sitting in the dealership, I began receiving notifications of additional credit inquiries. I later spoke with a manager, John, who explained that Toyota apparently declined my application, after which it was sent to three additional financial institutions, and then Toyota ultimately took it back. This was never communicated to me. Had I been told Toyota declined my application and that my credit would be submitted elsewhere, I could have made that decision for myself. I was completely willing to continue building my credit and come back when the time was right. Instead, I feel like I was stripped of the ability to make my own informed decision about my credit and financing. What makes this even more frustrating is that I specifically raised this concern the day of the purchase. I also followed up afterward. Yet when I spoke with management, I was essentially told there was nothing they could do and that perhaps something could have been done if they had known that day. I am not asking for something they cannot do. I am asking for accountability, an honest investigation, and a genuine effort toward a resolution. Instead, I have felt dismissed. Frank has also been unresponsive and unhelpful regarding the situation, which is incredibly disappointing because he was the person I trusted and specifically discussed my concerns with. The one person I want to recognize is Victor Torres. He went out of his way to connect me with management, made sure I was able to speak with someone, and showed genuine sympathy for what I was experiencing. He was the only person who made me feel heard and actually tried to help. I genuinely appreciate him. After nearly a decade of loyalty, two vehicle purchases, and years of servicing my vehicles here, I expected a much higher level of transparency and customer care. I am not looking for special treatment. I deserved the opportunity to make my own informed decision about my credit and financing, and I feel that opportunity was taken away from me. That is ultimately what has left me feeling so betrayed and disappointed. read more

Crown Toyota - Auto Repair Near Me - Ontario, California

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I was looking for a 2024 Hybrid and Carlos Rojo was very helpful with guiding me correctly on which option to go with! Great customer service, went above and beyond keeping us comfortable with waters and redbull! read more

I arrived 2 hours early for my scheduled appointment for my 2025 Tacoma's 25,000 mile service. I used their automated phone system to schedule the appointment. They said I was not scheduled. They made me wait 1 hour and 15 minutes before taking my truck in. I was 1 of 2 vehicles here when I pulled in. Now the garage is full and they tell me I will have to wait another hour and a half for my service. I made 2 appointments. The other appointment was for a diagnosis check because my truck malfunctions often. They said I need to make a separate appointment. The automated system said she made two appointments and confirmed my information. Now I have to wait 2 weeks for the diagnosis check. read more

Crown Toyota - Auto Repair Near Me - Ontario, California

Another excellent experience with Mathew Felix, "Felix," in the service department. I've recognized him before, but his consistently outstanding service deserves another mention. His attention to detail, clear communication, and personal attention make every visit a positive experience. He takes the time to listen, addresses my concerns, and keeps me informed throughout the process. I truly appreciate having a service advisor who puts so much care into looking after both his customers and their vehicles. read more

Pros: They did fix one issue under diagnosis. The labor rate there is around $220. Cons: I had to wait quite a while (over 30 minutes) just to drop off the vehicle. The porter took the paperwork off the car and didn't notify anyone, so I was left waiting while the staff didn't even know if I was picking up or dropping off. The other vibration issue I brought it in for was not fixed, despite the car being there for about 4-5 days. I later took it to an independent shop, and they were puzzled as well and it took them 2 days to diagnose and fix it.. When they brought up the rotors over the phone, I knew it was BS. The pads do need to be changed, but I will be doing that myself. It was very bold of the tech to recommend a coolant flush and spark plugs when I had already provided a hard copy of the vehicle's maintenance history. Furthermore, they didn't actually check the brake fluid; it was still good when tested with a test strip recommended by The Car Care Nut. The rotors are clearly 28mm in the photo. I replaced them around 220k miles, and the vehicle now has over 300k miles. The tech claimed the rotors were at 21mm. I suspect they just looked up the vehicle's minimum specs and wrote down 1mm below it. This is the V6 model, which uses the larger 295mm rotors, not the 275mm rotors found on the 4-cylinder. ------------------------ I took out the tech number since this is culture of the dealership to sell sell sell rather than 1 tech. With the flat rate system they are pressured to sell sell, and can't take time to figure out the issue. This car has been mostly service by Claremont Toyota for big issue guess I'll go back as they are futher to drive for me. I personally would not go here or recommend friends and family for maintaince or parts, vehicle no more. I used to buy parts online then pick up at this dealership. read more

Crown Toyota - Tech/dealership pressure tried to sell stuff not needed - Auto Repair Near Me - Ontario, California

It's always a pleasure to have my vehicles serviced with crown Toyota! AJ keeps me informed every step of the way from making an appointment to clear communication making Crown Toyota my go-to spot for service on my 3 Tundras! Thank you Crown and thank you AJ! read more

Like to thanks AJ for taking the time with my truck and getting it fix. I've always felt greeted and has helped me with any issues or concerns. Also like to thanks Erwin for getting involved with my other concern that SB Toyota didn't want to help me on. Thanks Crown...... read more

I would never buy from this dealership again. Shady salesmen that work together on side deals, scare tactics, when you call them they literally hang up the phone on purpose even if your interested in a vehicle, service team are always delayed, it's like everyone is running around unorganized. Took me over 5 hours to buy a car here. Idk what they're doing in the back but it doesn't take 1 hour each time to negotiate a deal. Probably having lunch of watching a movie or something idk. I expected more when buying from Toyota. Also didn't disclose lots of features on a low mile car. I would just avoid this place. read more

Carlos Rojo was so great when looking for a tundra!!! It was my husbands dream truck and we're definitely coming back to Crown Toyota for when I'm looking for an SUV. read more

Over the years we have worked with the service department on our 2017 RAV4 hybrid SE. AJ Merida has done a great job working with us and has gone above and beyond our expectations. Thanks , Tom Backman read more

i always go to crown toyota in ontario for my vehicle services ,for my highlander,rav4 and tacoma for routine check ups, everything always went smoothly and no hassles with AJ Merida assisting us everytime,its always a pleasure having him as my adviser read more

We have been taking our car to service here since we bought it. AJ Merida is a great service advisor--he is honest, helpful, and informative. Scheduling service directly with AJ has made the process of service convenient and having him as our service advisor has been reassuring in making sure our vehicle is maintained properly and running well. read more

Very happy with my purchase. I want to encourage those shopping online to go with Aaron Hossain. Very efficient and honest. In addition, the crown Toyota cafe was great ! read more

I'm very disappointed with my experience at Crown Toyota's service department and with my service advisor, Andre Aviles. The main issues: I was verbally told my total would be approximately $280, but I was ultimately charged $385.93. I was also sold a $200+ hybrid battery cooling filter replacement at only about 18,000 miles, even though management later sent me Toyota's own maintenance schedule stating that the filter should be CLEANED at 20,000 miles or 24 months. My car had reached neither interval. After I contacted management, they explained that Crown replaced the filter because it is a paper filter and "it is better to replace it." But that is a dealership recommendation, not the same thing as Toyota's scheduled cleaning. I wish this distinction--and the fact that my car had not even reached the maintenance interval they cited--had been clearly explained before I authorized the service. I'm also very concerned about how the pricing was communicated. While the service advisor was calculating everything, I was verbally told my total would be approximately $280. I relied on that amount and signed the paperwork without carefully checking it. When it was time to pay, I again trusted what I had been told and paid without double-checking. I later realized I had actually been charged $385.93. My advice to other customers is to read every amount carefully before signing or paying, even if an employee has already verbally given you a total. If you're tired, overwhelmed, or simply trusting what you're being told, take the extra time to check everything yourself. In my experience, what I was verbally told and what I ultimately paid were very different. I relied on the service advisor and dealership to clearly explain both the pricing and the difference between Toyota's scheduled maintenance and additional services recommended by the dealership. Unfortunately, I'm very dissatisfied with how this was handled and will not be returning for service. read more

Very easy to work with and friendly team. Vitaly is the man. Will be back for my future Toyotas. read more

Crown Toyota - Auto Repair Near Me - Ontario, California

When we take our 2006 Toyota Tacoma truck for all maintenance we always schedule it with AJ because we can always depend on his knowledge on all the questions we have for him about our truck and he listens to what we have to say and notates it all down for the mechanic to look over. AJ always assures us that our truck will be taken care of and if anything is needed we will be informed. AJ is very polite and has good customer skills. And every time we get our truck back from being worked on we feel confident that it was worked on by the best of the best. read more

AJ provided excellent customer service! He was friendly, professional, and helpful throughout the entire car service process. He made sure everything went smoothly and made the experience easy and stress-free. I really appreciate his help and would definitely recommend asking for AJ for your next service visit! read more

UPDATED 9/15/26: Management has reached out to me about this issue and they have made things right. I'm still leaving the original body of my review as is and will just say that if you buy a car from a dealership make sure your temporary or permanent plates are on the vehicle before you leave. My husband and I bought a used car (2026 Grand Highlander) on Saturday, 9/12/26 from this dealership. The sales part of our day was probably one of the best I've had when purchasing a car. Our salesperson was Khamid and he was friendly and low-pressure. We took two different cars out for test drives and decided on the Highlander. Great car, BTW. The financing part was also relatively easy and low-key (we had our own financing in place so I was a little irritated that they still asked for our SSNs). We were offered the extra stuff, like warranties and GAP insurance. We declined, they came back with a lower number, we declined again and that was that. Overall I'd say we were there for about 3 hours. Impressive. The reason I'm giving three stars is the following: there were no plates on our car. Not metal plates or temporary plates. I didn't even think about it until we got home, thinking they might be under the advertisement they had under the license plate frames. Nope. I contacted our sales person to let him know of the issue and I assumed this would be a relatively easy thing to get taken care of. I drove to the dealership today, 9/14/26, when I hadn't hear back from anyone in the finance department after leaving a voicemail Sunday afternoon. I figured I'd go in, explain the situation, they'd give me the temporary plates and I'd be on my way home. I was seated in the reception area, I had a discussion with someone and they were going to go back to the finance department. They came back and said there wasn't anything they could do and they'd call the DMV tomorrow. In California, dealerships are not allowed to let a car leave their lot with no plates. They let me do it Saturday and then they were basically telling me to drive the car home again today with no plates. I was going to leave but I went back in and explained that they had to find the original plates or issue me temporary plates. After about 45 minutes one of the employees came up to me and asked what I was waiting on. He knew what I was waiting on because I heard him speaking with someone at the desk about my issue. I could tell he was hoping I'd just give in and leave. But I insisted on the plates. As he was walking away I said I could just return the car. Not sure if he heard me but I said it. Eventually my sales person showed up with temporary plates. He put them on my car and I left. Now I've never worked at a car dealership. I have no idea what goes into making sure a car that is sold has the proper plates. Or what the requirements are for issuing temporary plates. But when it's the law to have plates on the car, you send the customer on their way in a car with no plates and then that customer shows up to get the issue fixed, they should be doing everything they can to get the temporary plates issued in a timely manner. Not have your customer sit around for an hour and a half in an attempt to just wait them out and watch them leave. This would have definitely been a five star review if the issue had been treated as even remotely important to the representatives working there this afternoon. read more

I had a very upsetting experience at this Toyota dealership. I was there with my girlfriend, and I was trying to help her negotiate a better price on her vehicle. During the conversation, Cal said to me in a sarcastic and dismissive tone, "Think what you want, buddy. That's the best price you're gonna get." As he was walking out of the room, Cal slapped me hard on the back. I was completely shocked and caught off guard. I did not give him permission to touch me, and I found his behavior completely inappropriate and disrespectful. At the same time, my girlfriend was dealing with the dealership over getting a messed-up contract corrected, which made the entire situation even more stressful. I was extremely upset with his unprofessionalism, and my girlfriend has been buying cars with them for six years now. I got a half ass apology from Cal. Him realizing he did wrong. Cal please keep your hands to yourself. I'm sharing this review because customers deserve to know about my experience. I personally would not return to this dealership, and I would recommend considering another Toyota dealership before purchasing a vehicle there. Take my experience into consideration before deciding where to buy your next vehicle. read more

Purchased a 2026 Toyota Camry 2 weeks ago from here and I am very pleased Daniel was super helpful, (even drove back after his shift ro help us) explained the vehicle amd test drove it twice with us. And also put a ribbon on it for my wife. The process was seemless and easy. I'd highly recommend Daniel for his knowledge and hard working attitude if you're in the market for a vehicle. Thanks again! read more

Crown Toyota - Auto Repair Near Me - Ontario, California

Javier Mercado, my sales associate, went above and beyond to make the deal happen. Very happy with Ki-real, the manager on duty too! They worked with us so much! Tesla Model Y, 24k miles!!! Under 35k. Wowwwww like a brand new car! In love with it!!! read more

I've bought 2 cars from Crown Toyota. Have only taken my cars for service there. Even after the warranty expired and extended warranty I bought expired as well. I keep coming back. I always request AJ Merida, my service representative. From day one he has always gone out of his way to help me. Will only do what needs to be done and never tries to get that extra dollar from me. From AJ, the mechanics, and management always being friendly and helpful. Making me feel like the customer first above all things. Thanks for all that you do. read more

Aj was my advisor, and from the start he made me felt welcomed. His communication and professionalism is what will make me return to this dealership. I would highly recommend going to Aj for any service needs on your vehicle ! read more

Be cautious if you are an out-of-town cash buyer negotiating with Crown Toyota. ​We spent nearly two weeks working with their sales team on a specific vehicle (2026 Lexus RX 350). After agreeing on an out-the-door price and sending over our driver's licenses and insurance to finalize the purchase agreement, the process unraveled. ​First, they pushed us to fill out an online retail financing application for an all-cash wire transaction. When we objected to authorizing unnecessary credit checks, the salesperson told us to put dummy numbers like "all zeros or ones" in the Social Security field--a reckless suggestion for any formal legal portal. ​Once that fell through, management reneged on sending the purchase agreement altogether. The salesperson called to admit that the General Manager refused to execute the DocuSign because of upcoming holiday foot traffic. They stated they wanted the vehicle physically on the showroom floor for the weekend, even though we were ready to wire payment immediately. The salesperson admitted that cash buyers don't bring in the finance/lender kickbacks the desk prefers, telling us that if no one bought the vehicle over the weekend, they would call us back on Tuesday. ​Using an agreed-upon, ready buyer as an unpaid backup plan while hunting for higher-margin financing customers on the showroom floor is dishonest business. If you are shopping remotely or paying cash, take your business elsewhere. read more

Carlos Rojo was super helpful, friendly, and easy to work with. He made everything feel straightforward and was great at answering questions. Definitely recommend asking for Carlos! read more

I had a great experience here! My service advisor was Irene and she was very helpful and did a great job! (:

It is impossible to reach their sales/finance after a sale has been made. They do not respond to inquiries. They do not return calls. They did not provide me with a copy of my PURCHASED service agreements after the sale. Edit to their response: It's been over EIGHT MONTHS. I thought initially I had missed an e-mail but I went back through 8 months of e-mails and found I had never received it to begin with. And I have been asking for a copy with no response from any of them. They already made the sale and have my money! Why not provide me with a copy of the (non-Toyota, btw) service agreement?? read more

Very disappointment with the maintense service dept , it totally destroyed the good reputation & image in my mind . He said it took 2-3 days for inspection but no one follow up with me until I called at last day , they dont care about customer's needs , dont care about customer wasting time , did nothing for 3 days he wants another 3 days but I refused , I took my Sienna back . read more

CAL FREAKING CONNER if you are going to buy a car this is the guy you need to go through, not a single doubt in my mind. This was the easiest and by far the best car buying experience I have ever had. Cal is a personality and will make you feel at ease while purchasing a vehicle, and he will do what he can to get you everything you want. Through out the entire experience I NEVER ONCE felt as if I was being manipulated into something I did not need. Cal made myself and even my girlfriend feel comfortable when I was not at the desk with them. Seriously make sure you book your appointment with Cal or else you'll regret it! TLDR; CAL CONNER is the best salesman there!! read more

Crown Toyota - 2026 Camry - Auto Repair Near Me - Ontario, California

Zero stars. This location desperately needs to work on basic customer service and stop judging people based on their appearance.I drove an hour away for a scheduled 9:00 AM appointment, only to find out the representative assigned to me wasn't even working. Why schedule an appointment on your day off? When I arrived, I counted at least six sales representatives standing around. Not a single one walked up to me--they all just stood there staring. I had to personally track down three different people just to get noticed. When someone finally "helped" me, the negative attitude from both the sales rep and the manager was immediate. They clearly didn't want my business and treated me like I wasn't a serious buyer. I was determined to buy a Grand Highlander that day, but because of their judgmental attitude and pure laziness, they lost an easy, guaranteed sale. I took my business 20 minutes away to Riverside Toyota instead, where I was treated with respect and happily drove home in my brand-new 2026 Grand Highlander. To management: You have a major culture problem. Beyond the terrible service, having your sales reps smoking right in front of the main entrance looks incredibly unprofessional and gives the brand a bad reputation. Also don't put that the vehicles are Gold Certified when on CarFax they aren't. I love Toyota, but I will never spend a dime at this location ever. Do yourself a favor and drive right past them to Riverside. read more

Crown Toyota - Says it's Gold Certified but actually wasn't. - Auto Repair Near Me - Ontario, California

This is the email I just sent Antonio Aguilar Duran, the "Internet Sales Manager": I the Hate to tell you, but I had the WORST salesman experience yesterday & will never go back to Crown. I walked in, and a very tall man sitting at a desk asked if he could help me. I said I was there to look at some Seqouias - in either TRD Pro or another 'luxury' trim. He took me out & showed me a TRDPro/1794 unit. We discussed the various trim levels, etc. After maybe 5minutes, he asked if I could have my wife come to the dealership. I responded that the car was going to be for me - that once I narrowed it down to a make/model/trim level...then I'd bring her in for a test drive before I buy. He said "so you're looking at other makes?" I said "yes, everything from a GMC Hummer EV to a Genesis GV80 Coupe." He rolled his eyes & said "well, I'll be inside" and walked away. Your dealership can pound sand. Sorry I didn't just walk in, point to a car, and swipe my credit card for MSRP. I've never felt so dismissed by a salesman for a product I'm looking to spend up to $120k on. That money can go to a different dealer. In fact, it may have put me off Toyota altogether. read more

Crown Toyota - Sequoia TRD Pro/1794 Edition - Auto Repair Near Me - Ontario, California

Jason, the Service Director, deserves to be commended and given a raise! He is always working hard and leading by example. He is an excellent example of customer service. He has provided me with excellent experiences. I look forward to working with him for many years to come! read more