I had an exceptional experience with our auto lease representative, Mr. Jon Klempner. He demonstrated professionalism, extensive knowledge, and a genuine commitment to assisting my wife in selecting the appropriate vehicle, rather than exerting undue pressure to secure a sale. Mr. Klempner addressed all our inquiries with honesty, facilitated a smooth and stress-free purchasing process, and exceeded expectations to ensure our satisfaction at every stage. His exemplary customer service, patience, and meticulous attention to detail rendered the leasing process highly favorable. I wholeheartedly recommend Audi Ontario to anyone seeking a reputable and committed sales professional. This marks my wife's second Audi from this dealership. Furthermore,my niece is also considering acquiring her vehicle from this dealership based on our recommendation. Thank you, Mr. Klempner, for making this transaction both effortless and enjoyable. read more

Audi Ontario - Auto Repair Near Me - Ontario, California

SITUATION: I called about a locking malfunction issue on my Q6 eTron. The cascade of issues that followed left me frustrated as a customer; poor communication and lack of service recovery from management prompted me to write my experience on Yelp. BACKGROUND: Issue #1: I arrived and was assigned to Alexis Torre. She informed me that they would perform a "software update" which requires my spare card key. I was NOT informed when I scheduled the service appt. and did not bring it. I was told they cannot perform the service. No apology from her. I had to return home with my kid in tow. Issue #2: At the time of scheduling an appt., the service call center confirmed an Audi loaner vehicle of equal SUV size. Alexis Torre informed me that an Uber would pick us up and take me to a rental center to pick up a car. I was blindsided by this change in their policy. Thankfully, the car rental representative had a better attitude. He was friendly and helpful. ASSESSMENT: Service call center and service representatives need training to catch these required items necessary to complete the "software update" and/or service. Alexis could try to be more empathetic to the situation and improve her verbal and written communication skills for better service recovery with customers to build relationships with returning clients. Instead, she was very cold and condescending. RECOMMENDATION: Do your research. Take your valuable time and business to a better service dealer. read more

We have been looking for a car for our daughter, used 2023 Q5. We get interested in a car, then go to dealer, sit in chair - only to have them change what they can do on the car. So instead, I try to call this Audi dealer and see if they can meet our budget and save us the hour drive to talk deal on phone. I was told by sales they don't talk prices on phone, come sit in chair. Why do all these dealerships play the game of get the buyer in a chair and good/bad cop them. It's exhausting and frankly feels old school. We have money to buy a car and was hoping the sales team would give me the confidence to make that long drive to buy a car. Not so with this dealer, so off to the next one and hoping for a better experience. Update; they decided to text me a quote - which was $60 higher than what is on the web site. Then they text me that it's my budget that's the problem. This process is broken or they need to train people better. And the prices have come down as things depreciate and carry costs are real. They just didn't want to put effort in with us. Despite any responses, my interaction was exactly as I described. read more

Two years later, still no response. This Audi dealership is a SCAM! They only employ LIARS! They DO NOT care about their customers.

Service department has evolved and changed quite a bit but seems to still sustain same customer service first attitude and still very efficient or accommodating!!! Called my guy Chris Ohrms before arrival but unfortunately was unavailable out sick but Mr Ralph Perez stepped up and was an absolute pleasure!!! No appointment and just a straight walk in but immediately step in and assisted me with low tire pressure and topped off my fluids for my road trip driving thru from Oregon!!! While visiting I was also greeted by Chris Blair? I believe the new GSM on the sales side? Also Farzy the finance manager? They both helped walked me thru a few lease end options for my Q4 lease upcoming maturity. Both were very professional and instrumental in helping me with all my concerns and questions!!! Highly recommend Audi Ontario service and sales!!! read more

Service has drastically changed over the years. Service providers all changed. Their policies on rentals all changed and wait time is ridiculous. Not sure what happened with the owners or management but the change is not client centric. read more

I recently purchased my Audi Q4 e-tron and I couldn't be more thrilled -- not just with the car itself, but with the exceptional team that made the entire experience wonderful! From the moment I walked in, Tanya, Jack, and Farzy were professional, attentive, and truly went above and beyond to help me find the perfect vehicle. They answered every question, made sure I understood all the features, and made the whole process smooth and enjoyable. And a huge shout-out to Di -- who deserves special recognition for making a small but incredibly thoughtful gesture. When my wife was feeling a little worn out from all the paperwork, Di actually went down the street and picked her up a Diet Coke. That kind of personal care and kindness went a long way and really made us feel appreciated as customers. As for the Audi Q4... what a vehicle! It's stylish, comfortable, and packed with great tech and performance -- a perfect blend of luxury and everyday usability that makes every drive enjoyable. The smooth ride, advanced features, and premium feel have totally exceeded our expectations. Huge thanks again to Tanya, Jack, Farzy, and Di for making this an amazing car-buying experience. I highly recommend them -- and this car -- to anyone looking for top-notch service and a fantastic vehicle! read more

First off let me say, I love my Audi. It's the 3rd one I've purchased. Recently (3 months) I bought a Q4 Etron . I have had so many issues. I brought it to Riverside first when I got a AC malfunction/ call service. They let it sit for a day and a half. Then called me to say that the warning went away and without a warning, there was nothing they could do. Talked me into doing an extended diagnostic. Kept it for a couple extra days so they could drive it around in hopes that the warning came back. Gave the car back after 4 days & didn't even work on it. I asked what happens when(not if) it happens again? They said oh, just being it back! 3 weeks later same warning AC Malfunction call service. This time I brought it to Ontario thinking maybe I'd have better luck....... Nope! They had it a week, called me to come get it, I picked it up everything seemed fine on the way home it stopped working! I called the next morning only to be told that I could bring it back in but that they were so busy due to it being end of the month I needed to wait until the following week to bring it in. Set up my appointment for 7am the following week (4 days later). My service contact was late to work, no apologies just blaming traffic! Took my car and said we'll see if we can have something for you tomorrow! I spoke with the manager of service the week before who stated "bring it in on Tuesday, we'll make it a priority! You buy a luxury car, you expect luxury service. When you make a mistake I expect you to bend over backwards to make it right! I'm thinking maybe I should rethink my next vehicle! read more

January 30, 2026 (update) I've had good experiences at the Audi Ontario Service Dept. before, especially with Brandon and Ralph, who were fantastic. Unfortunately, my visit on Friday, the 23rd, left me frustrated. I arrived for my 7:15 a.m. appointment on time, but no one acknowledged me initially, despite making eye contact with associates who were chatting. I stood there unsure of where to go until Ramon eventually spoke to me from his desk without getting up. The interaction felt distant and condescending, especially when he questioned the batteries in my key fob as if I had chosen something subpar. He also stood uncomfortably close at one point. When I mentioned a gas tank issue, he suggested we drive to a gas station, which had never been discussed beforehand. After the paperwork was completed, I drove off in the loaner only to realize the gas tank was nearly empty, showing about 35 miles left. It was inconvenient to have to refuel immediately when I was already trying to get to work. While Ramon did eventually assist and followed up later via text, the overall experience felt inconsistent. I also noticed other customers receiving faster and more accommodating service. I know Audi Ontario is capable of excellent service, as Brandon and Ralph have shown, but this visit left me questioning the consistency of customer care. I hope for more uniform and respectful service in the future. November 6, 2025 (initial) I recently had the pleasure of purchasing my first Audi at Audi Ontario, and I have to say Tania was absolutely outstanding. From the very beginning, she was amiable, friendly, and incredibly courteous. Tania was always straightforward and clear, which made the whole process so much easier and stress-free. What really stood out was how transparent and honest she was. I never felt like I was being given the runaround or any kind of sales pressure. She really made me feel like I was talking to a friend, someone who had my best interests at heart. Tania was also super knowledgeable about every detail. She walked me through the different models and trims, answered all my questions with ease, and made sure I understood everything from start to finish. She was the one who handed me my keys at the end, and that full-circle experience was just fantastic. In short, Tania turned what could have been a nerve-wracking first Audi purchase into a genuinely enjoyable experience. If there's anyone who deserves to be highlighted or featured for outstanding customer service, it's definitely her. Thanks again, Tania! read more

I just talked to the sales manager. He said that he made several attempts to contact me which I truly appreciate. He allowed me to voice all my concerns and questions. He listened and answered my concerns and explained how often people don't turn in both keys when they trade in a car (Please be considerate if you ever do find yourself in this situation. It is the new buyer who will suffer, not the dealership.) He offered to allow me to buy a key at cost, which still may be an expensive solution, as some are upwards from $500-$700. I am grateful that he reached out, he really does seem to care about taking care of their customers. read more

A really unpleasant experience with this dealership. First, the "manager" Shawn talked with me with aggressive attitude, which makes me feel uncomfortable already. Then he asked what down payment I can offer since I am about to finance the car. I said 20-30k, but then he gave me a 35k down....... and with 9.99 APR with 72 month. I said it was too expensive and he asked how much I want to do. I said 20-30k with 6.99 APR. He said that if I can do this for you, will you buy the car? So ok, you are possible to have this deal for me but you offer me more higher cost option??????? Second, the most thing makes me uncomfortable and end this deal is when I chat with my parents with the price, Shawn directly asks me " do you speak Japanese"??????????????????? I talked English at the whole time, how can you ask people like that and assume people's language without asking them first? This even makes me feel more uncomfortable, offensive, and being racially discriminated against. So at the end I decline the deal. Overall, this is a bad experience for me. I will not recommend people to go to Audi Ontario to have any deal. Also, after I post the negative review on Google, there is no manager or owner to follow up for my case. I called the general manager phone number and left voicemail but did not get any feedback. However, the google review that post after than mine get reply by the owner. This kind of discrimination makes me feel even more sick about this dealership. Please avoid any service or deal with dealership! read more

First of all, I LOVE road trips but this particular one I had a little problem with my vehicle.Thank goodness there was an Audi dealership near. Audi Ontario took FIRST CLASS care of me & my vehicle. For a dealership, prices were high but fair. I always recommend you check the Audi website for savings coupons because it helps.The service consultant that helped me was Ralph Perez & he was very customer service friendly, professional & great sense of humor.He took great care of of me & my vehicle.I had no appointment but it was a quick fix & I was in/out and back on the road. The dealership was very clean & organized.They have A LOT of vehicles. If you're looking for an Audi, they have a HUGE selection.Location is very convenient just off the 10 frwy.Easy peezy. I also want to say Thank you to Jim Ficus for checking me out & sending me on my way. read more

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I been your customer for long enough, This time I bring in my same Douther car for regular car service, like before, you guys done it, you people didn't not even power wash car from outside which is part of service, always,This time Now after a week my Douther call you for service due service light on now you making lame excuses that we denied few stupidity recommend, so light will be on , which was not even was on when I dropped car, Be honest do what is right, don't think people who,s buying cars are stupid,or you feel them insane? read more

The Best! Jeremy wang was keeping me updated on my Audi RS7 through out the whole repair process. He kept me informed on what needed to be completed. Thank you Jeremy! read more

We just bought a used Audi from here and Steven made our experience go very smoothly. highly recommend coming here if your buying used or new! read more

What started out as a mixed bag of experiences ended up getting resolved with the help of Mr. Lizandro Cornejo. Thank you for making everything right. Please convey my appreciation to your team, especially to Steven who delivered the vehicle to my residence (3 hr drive). I will most certainly look to Walter's for all my future vehicle purchases. read more

Extremely rude service and they give you broken and damage tires which can last only 1 year. Be careful. When you try to tell them the issue you deal with they donot want to listen and they blame other dealers for telling you the fact that car had tire which lasted one year only and need replacement. Please be aware of this place . They will be very sweet when you purchase or lease with them but when you tell them your concerns then the manager in sales was sooo rude and unpolite. read more

Anthony Lee has been amazing. Extremely competitive pricing in addition to exceptional service is typical for him at Audi Ontario. Easy process and I was in and out in little more than an hour. Anthony also followed up with phone calls and messages to ensure our experience with the new vehicle. He even recommended an EV charger installer for our new Q6. Audi Ontario and Anthony are our favorite choices for Audis. read more

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Where do I even start. I've owned a 2024 Tesla Model Y and a 2022 Model 3. The Model 3 ended up being totaled after a minor -- and I mean very minor -- sideswipe. So I decided to sell the Model Y, break even on my loan, and upgrade to the new Q5. While doing research, I came across Audi Ontario, who offered me $1,000 more than another dealer (I had been quoted $31k elsewhere). After chatting with Emily, I was told to come in for an appraisal. I went on 11/23, and Jose told me they couldn't offer what Emily had stated in the text and informed me that "Emily is just an Assistant and shouldn't be making bold statements like that". From the moment I walked in, the experience was disappointing. No greeting, no acknowledgment -- nothing. You'd think a higher-end dealership would be eager to help a potential customer. During the appraisal, Jose noticed the Q5 I ultimately purchased from another dealer and dramatically asked why. The answer? Because the unprofessionalism started the second I got in touch with them. The next day, I reached out to speak with a manager. It took three phone calls just to get to the manager's voicemail. Eventually, the general manager called me back at 7:30 PM saying they would actually honor the offer and purchase the vehicle. At that point, it was too late -- I sold it to someone else who gave me an even better offer. read more

Never received a call back regarding the swirl removing from our car we bought at this dealership. They are good salesman, you will buy the car, but then they will throw you out right after after you have signed everything. Do not waste your money on ECKBOND it's a scam read more

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Just want people to be aware. Trying to purchase a 2023 Audi e-tron got the terms. Had questions? Sales manager was supposed to get back with me twice according to the receptionist within 10 minutes. 2.5 hours later nothing Denise my salesperson hard to get a hold of. Says shes going to call me back Still waiting.2.5 hours and waiting .Didn't like the rate. They offered a 6.44 according to the salesperson and I called Bank of America. The rate that they're giving is a 5.64 so now that I'm trying to negotiate with them they don't want to call me back or respond to me cuz they want to make money off the back end. You guys out there the customer service is horrible. I'm going back to Temecula Audi or any other Audi dealerships that wants to give you the attention that is needed to purchase a car. read more

After I posted my initial review, the General Manager at Audi Ontario, Lizandro Cornejo, replied publicly with what looked like a sincere apology. He claimed the dealership took my concerns seriously and wanted to make things right. Unfortunately, that statement was completely misleading. After his public response, I personally called him. He told me he would apply to get the dealership approved to accept my Clean Air Grant and later emailed me confirming they were all set up. I have that confirmation in writing. Then I found out it was all a lie -- the dealership was never approved, and he later told another GM something entirely different. There was never any real effort to help, just empty words and false assurances to protect their image. This kind of dishonesty and lack of integrity is unacceptable, especially from a luxury brand like Audi. read more

This review is about my service experience, not sales. I brought my Audi A4 in due to vibrations when turning. A local mechanic suspected a software issue, so I went to Audi. They charged a hefty amount for a software update and front brake replacement. However, the vibration remained, and a NEW loud humming noise appeared immediately after the service. I contacted Audi, and while they agreed to recheck the vibration for free, they wanted to charge several hundred dollars to inspect the new noise--despite it starting after their work. They partially fixed the vibration, but it still occurs about 25% of the time when driving. I went to a local shop instead, where they offered a free inspection and found that Audi had accidentally left a rubber/plastic tool piece inside the brakes, causing the noise (picture attached). It's disappointing that Audi would have charged me to diagnose their own mistake. I have notified Audi and sent pictures of the tool left inside my car. I've gone to Audi before but this experience has made me reconsider using the dealership for service. I'll be going to local shops from now on for better service and better pricing! read more

Audi Ontario - Audi service left this break tool inside my car creating a loud humming - Auto Repair Near Me - Ontario, California

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We just bought our 3rd Audi from Shawn. This time, it is a special suv for our daughter. This whole process was smooth as always, stress-free, and enjoyable. Shawn is very professional, VERY knowledgeable, and truly goes above and beyond. We have only trusted him for years and wouldn't go to anyone else. Highly recommend Shawn at Audi Ontario. This is now our 7th Audi overall, and we left other dealers because Shawn has taken care of us all these years. Thank you, Shawn! read more

I bought a Q7 with Anthony here earlier this year. I'll describe my experience here. I had narrowed my search to two nearly identical vehicles; one at Audi Santa Monica and one at Audi Ontario. The only difference was that the Q7 at Santa Monica was dark blue, and the one in Ontario was white. Same trim level, nearly identical mileage. I didn't have a significant color preference, so I met with both dealers. The Audi dealership offered me free crossbars ($500 value) but came in a little bit lower on my trade-in value ($500 lower), making the price a wash. I had an appointment, but had to wait around for a little bit. Anthony was very pleasant and professional and I was very pleased with the in person experience once they had time for me. I bought the car. I was upsold on the warranty, which I also paid for. But there were two issues in particular that were not apparent on my test drive and if it wasn't a lie by omission, I at least felt like they didn't care about it after they got the deal. Issue 1: The car turned out to have a severe case of "Audi rumble". This is not a safety issue but a comfort one. The car shakes violently when fully articulated (like in a parking lot) Luckily, it's covered under warranty (no cost to me). But it has still required multiple appointments and is a major inconvenience I wasn't expecting. I wonder if the santa monica car had this issue and I wish they alerted me to it. Issue 2: Their inspection claimed the brakes and pads had minimum10,000+ more miles before they would need any replacement. But just a few hundred miles later they began squealing like a goose getting molested. The rotors are grooved and need to be replaced in the near future. Perhaps this is just bad luck, and I understand it's not their problem, but I still wish I had the car inspected by a neutral third party. Another expense and hassle I wasn't anticipating on a vehicle represented as being in good shape. I reached out with my disappointment and asked if they might consider a discount on the ($500) cross bars (that Audi of Santa Monica was going to throw in) since I have spent too many trips servicing this car since I bought it. But they showed no interest in helping me out with that expense. Fine; they're not obligated to. Overall... meh. They are friendly and communicative, and fair pricing. But the car's condition has been disappointing based on their representations. And once they got my business, that seems just fine with them. They did fine, but I probably would not do business here again. read more

Service staff was excellent, painless and professional. Extra thank you to advisors Alexis and Titan, always nice and actually cares, no matter what i bring my car in for. Will always recommend either one of them if you take your car in service. read more

Amazing and beautiful store, friendly staff and got my car repairs same day for charging issue.

lol- The Manager I complained about responds... that's Professional!! Clearly, there is no one overseeing this Audi Dealership...I had to take my car to McKenna Audi, Thank God for them! This Amil character, has changed the entire atmosphere of the Ontario location.... And I have let everyone in my huuuuge Network...PTA, LAcoFD, Next Door, Meetup.... I've reached out to the Owner and will continue to until I am refunded for the 3 year old tires I was sold. How embarrassing. read more

We had a great experience working with Anthony Lee. Went into the dealership to lease a Q8 Etron and drove off in a S6 Etron. Anthony was very accommodating in speeding up the process, as we had limited time on our hands. He gave us great advice on picking the best car for our needs and price. Thanks again, looking forward to our next lease with his help. read more

Audi Ontario - Audi S6 Etron - Auto Repair Near Me - Ontario, California

Unfortunately, further disappointment. I thought Mr. Lizandro Cornejo's, the General Manager of Audi Ontario, response and apology seemed sincere. However, after multiple attempts to reach him and a month's grace period, I have not received a call back at either of the numbers I provided for their convenience. I have spoken to other Audi dealerships and they said a plugged wheel should not have passed an Audi Certified inspection. I believe human error is always possible and grace should be extended for that, however, their lack of effort to rectify the problem is truly disheartening. An apology is nothing without sincere action to make amends. At this point, it makes me question the truth of this plugged tire, as well as, if any of the past complaints from other past buyers have actually been resolved. I will reach out to Audi Corporate to let them know how they're being represented. Hopefully they will stand behind their Certified Preowned stamp. read more

Brought my s6 in for service last week and the service was excellent in every way! Highly recommend bringing your vehicle here!

To all Walters dealerships in Ontario and Riverside that include Audi, Mercedes and Porsche I would like to thank you guys for all the help that you guys provided to us! I would like to thank Jaime for directing me to the right person to get my deal DONE! Raymundo thank you very much and from the bottom of my heart you were and are a blessing. Raymundo went above and beyond to get my deal done and what we were looking for in a vehicle. Once again Raymundo and Jaime thank you very doing everything and anything to help us out. If anybody is looking for any kind of vehicle the Walter's family is the place to go! Chris and Rigo thank you contacting me in regard to the questions I needed answered. Amazing CUSTOMER SERVICE at Walter's Audi, Mercedes, and Porsche. Once again Raymundo can't emphasize enough the appreciation and gratefulness for what you were able to accomplish for us read more

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I recently leased a 2023 Q4 etron from Audi Ontario. I can't say enough about how great the service has been at this dealership. Dani, my service advisor, is fantastic. Very professional, responsive, and patient. I mentioned to Dani that my lease was almost up on my Q5 and that I wanted to talk to sales about trade in options while I waited for my car to be serviced. She referred me to Anthony Lee which took it from there. During the entire process I felt taken care of not just by Anthony, which was awesome, but by the whole staff. Rene, the sales manager, came out multiple times to check on me and even the General Manager checked on me to make sure the team was taking care of my every need. You know the story, I didn't intend on walking out with a new car that day but the entire staff did such an amazing job I couldn't resist. 10/10 would recommend! If you need to service your Audi go see Dani and if you want to buy/lease a car make sure to ask for Anthony! You won't be disappointed. read more

Anthony Lee is my go to when it comes to shopping for a new car! He found a car I absolutely love for a great price! Thank you Anthony! read more

Audi Ontario - Auto Repair Near Me - Ontario, California

This dealer is a complete joke, laughable actually, please DO NOT BUY A CAR HERE, AND DEFINITELY DO NOT SERVICE YOUR CAR HERE! You'll laugh like I did, Just got done buying a new S4 which was not cheap and the very 1st service visit I get here within the same month of purchase, they scratch the hell out of the bottom of my brand new steering wheel very noticeably large and then tell me nothing can be done about it, only to email there admin, which I did with no response, thank you, what an absolute joke the service is, will never come back or purchase another Audi in my life because of them, thanks Ontario for ruining my Audi experience, never again, read more

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May this message reach the appropriate person. Our experience has been nothing short of disappointing . Be transparent, honest, keep your word. Our family was given false pickup dates and then no follow up would take place. I understand something's are out of the dealers control but communicate it and follow up. There is no reason why a customer who is ready to buy should wait from Dec 29th to present day. A tentative contract for a vehicle that wasn't even ready. The sales pitch up to leadership is very concerning and maybe this is happening for a reason but I would not recommend anyone I care for to this dealership. We can't speak about the brand Audi because this would have been our first vehicle but definitely not worth stress and incompetence at this dealership. Received a survey from Tania automated system to rate but unable to submit hope it gets to you all VIN 7000413 read more

I just got my service from this company, Ralph is the one that helped me hands-down best customer service ever. I highly recommend this company outstanding vehicles. Great customer service wanted to say a way to go Ralph. You did a fantastic job today. read more

I am looking for a truck for my son. I found a good looking truck on Autotrader at this dealership. I send my wife and my son to test drive it, they like it. Then the salesman text me and we work out a deal this morning for a price that we agreed on and we were going to meet after I get off work to pick up the truck. And right before we get to the dealership, they text and tell me the truck sold to somebody else. I understand that it's a dealership and they sell vehicles to anybody that's there, but after he and I worked out a deal which is all on text he even told me congratulations and that he was going to pull the vehicle out and put it into detail for us to pick up, which would tell me that it wouldn't be available to be sold to anybody else. But that wasn't true. Now they won't even speak to me when I try to call and speak to Shawn the sales guy. The most unprofessional way I've ever bought a car and I bought plenty of them. I'm glad it worked out this way as I'm happy. I don't have to work with them at all as they definitely have an unprofessional way of doing business. Good luck to anybody that wants to do business there. read more

My husband and I had a great experience buying our Audi Q6 Etron. We were greeted by Anthony when we walked in. He was knowledgeable, friendly, and professional. We would highly recommend seeing Anthony at Audi for your next vehicle purchase! read more

I came in today and was extremely disappointed, especially considering this was my first time visiting an Audi dealership. I was ready to walk out with a car and had money prepared for a down payment, but the numbers I was given were outrageous. I was quoted a $39k down payment--more than half of the car's listed price--along with a $850 monthly payment on a 6-year loan. That makes no sense. Essentially, I was being asked to put down about 65% of the car's value and still finance it with an excessive monthly payment. Truly bizarre. read more