Worst service EVER! We pre-qualified for a loan through our bank and purchased an 06 Pathfinder 36…read moredays ago. In that time the belt tensioner had to be replaced and now 34 days after purchase the transmission and radiator need to be replaced. They filed all paperwork with our bank late and have not once returned our calls or sent us the parts they said they would send. NEVER, EVER buy a car from them, NEVER!!! Regina and her boss are complete liars! We had issues with the car within the 30 day warranty period and they ignored us whenever we contacted them. HORRIBLE!

WOW!!! what a deal and they sold me a warranty (just in case) 3 year 85OOO miles for a few bucks…read moremore a month great sales person Regina went out of her way after the sale ...highly recommend !!!!!!!!!!!!

Best car selling experience! If you need to sell your car and want a fair & hassle free experience,…read morethis is the way to go. We called Javier in the afternoon he gave a price for my Tesla Model Y over the phone and by the evening came by to my house with his wife Abby with the check and to pick up the car! The price was fair and more than I was being offered for a trade in. Javier was referred to us by friends and neighbors that also had great experiences. They can also assist with buying vehicles, if you have something specific in mind call them and they can help you out! Will even deliver the car to you. New way of doing business that makes sense! Who has time to haggle for hours at a dealership?!

Extremely quick and fair. No haggling, handled everything I…read morerequested. Highly recommend!

Worst place to go if you're looking to get a decent car. They lied about the title of the car…read moreclaiming it was "clean", and when seeing the vehicle in person it was a complete salvage. I ended up pulling in to a dirt lot, with a bundle of cars that looked perfect online, and that mike said were also in great condition, only to be deceived. One guy was tearing out parts of a car as we drove in, and the car I had an interest in looked horrible. The back seat was practically ripped off, there were coffee stains all over the interior, scratches on the paint, and just looked like a total sham. The 2016 model car was listed for 14k out the door but I wouldn't have even paid 5 for it. Mike says that there was a small coffee stain in the back seat... let me correct my statement. With half of the back seat practically ripped out, and several "stains and holes through the front seats, I don't think just a coffee stain is the issue. The seats wouldn't even recline in a coupe... how the hell else would anyone get back there?? They also take pictures of the only good looking sides of the car, meanwhile the rest is most likely already stripped for parts. This place is a great to buy a car if you like it broken. Thanks mike!

I didn't end up buying a car after all. However, Mike was so helpful during my car shopping…read moreEXPERIENCE. I would highly recommend this dealer. I loved how he took the time to speak to me over the phone. Other dealers would pressure me to come in if I was interested in a car.

From start to finish. Ray is amazing person. Not a push…read moreover, Not a salesmen. Just a human being like the rest of us, gave us upfront pricing. Didn't make us wait for hours and hours just to get replies We called, asked for price out the door, we showed up. Got the same price that was said and agreed over the phone. Made the transaction easy and fast. Couldn't have been more happier. I will be buying more cars from Ray in the coming future ! Thanks Ray you're the best !!!!

Just purchased a used vehicle here. Ray and DJ were extremely helpful. The best - BEST, and easiest…read moreexperience ever in purchasing a used vehicle. No pressure, nothing that even hinted of typical "used car sales" stigma. Both very kind and willing to engage any question with authenticity. They were genuinely interested in understanding and helping us get the vehicle we wanted. Zero upselling!

My Experience(S) at Certified Auto have all been extremely wonderful (especially because "Car…read moreShopping" can sometimes hold "Unwanted Surprises" if the vehicle is not in Excellent Condition. My Grandson was able to find a really nice 2012 Dodge Charger there (with a "Perfect Score" when taken to a 3rd party for evaluation); and I also found a 2014 Honda CRV (a few months later) -- which also passed evaluation with Flying Colors. My personal thanks to John, Elias, Corine, and Luna for the Excellent Service and Selection. I would highly recommend Certified Auto in Upland for anyone who is looking for an Excellent Used Vehicle, at an Affordable Price!

Amazing dealership! T and Luna were super helpful and friendly, made the impossible possible. Very…read morestraight up process no funny business, highly recommend!

This was my daughter's first experience with obtaining a used car and I will admit this single mom…read morewas less than confident about doing it. We purchased a used car from QNQ and when we hit some snafus, Mirza went above and beyond the call of duty to be sure everything about the car was just right! It was as if he was our family member or a personal friend. The service that we got was top notch! I will never forget all he did to make the experience a success for my youngest.

I came there a month ago to see one specific car that was listed on Cargurus. The car was listed as…read moreautomatic. I drove 30 miles one way to discover that the car, in fact, was manual transmission. A month has passed, and they still have it listed as automatic. How good is that? Total negligence!! Do you think they got back with me and offered to make it up to me? No.

I don't agree with their 4.8 rating...how is it not 5.0?! We have used them to purchase a car as…read morewell as their auto detailing service. Both were professional and also saved us money. We were unable to find the car we wanted on our own, we came to Rich and he was able to secure what we were looking for and considerably less than what we were looking to pay. I was using a different company for detailing (mostly because I didn't know they provided this service), but once again, they are considerably less expensive than anywhere else. And, they offer wheel repair, head light cover cleaning, steering wheel repair, hood black out decal, paint protection film and I am sure more that I am unaware of. Overall, as you can tell, I am a big fan of this business.

Rich and Trish really are nice people!…read more They took care of my little family and made sure the car I bought was running smoothly! Very pleasant experience and I felt confident when speaking to them regarding the price, Rich didn't make me feel like I was at a regular dealer where all they want is a sale. The car I found was in excellent condition inside and the outside was really good too.

Was browsing around for TSX wagons and came across Jay and Crew/Shop. When people talk about…read morefinding a hidden gem in the automotive scene, this is definitely one of them. The customer service and professionalism were out of this world. Overall, it was a great experience and very welcoming. You can definitely see and feel the appreciation and love they have for cars, which really makes the whole experience stand out. I'm looking forward to purchasing a car from them and even using them for regular repairs and services in the future. One of the most honest automotive shops I've come across.

Jay is a fantastic guy to work with. Jay has helped with getting cars and working on our cars for…read morethe past 20 plus years. We recommend reaching out to him when you are looking to buy a car.