From start to finish. Ray is amazing person. Not a push over, Not a salesmen. Just a human being like the rest of us, gave us upfront pricing. Didn't make us wait for hours and hours just to get replies We called, asked for price out the door, we showed up. Got the same price that was said and agreed over the phone. Made the transaction easy and fast. Couldn't have been more happier. I will be buying more cars from Ray in the coming future ! Thanks Ray you're the best !!!! read more

Empire Motors - 2020 Ford Ranger - Used Car Dealers Near Me - Ontario, California

Terrible experience. Most of the cars are junk refurbished to look good. Will never purchase again and will not recommend

Just purchased a used vehicle here. Ray and DJ were extremely helpful. The best - BEST, and easiest experience ever in purchasing a used vehicle. No pressure, nothing that even hinted of typical "used car sales" stigma. Both very kind and willing to engage any question with authenticity. They were genuinely interested in understanding and helping us get the vehicle we wanted. Zero upselling! read more

My fiancé and I had a wonderful experience buying our 2017 Nissan leaf here. From start to finish everyone was very honest & genuine with us, and you could definitely tell that they had a passion for making sure we went home with a great car & a great deal. They also let us take the car for about 2 hours to Metro Nissan to ensure there was no work that needed to be done, and there wasn't! She's in great condition, and I would highly recommend checking them out and supporting a local business when searching for a used car :) Thanks again! read more

Empire Motors - Got my nissan leaf for a great deal! :) - Used Car Dealers Near Me - Ontario, California

Amazing People Great Service Sold me the car at an amazing deal, 10/10 would definitely recommend read more

Empire Motors - Used Car Dealers Near Me - Ontario, California

So, we were actually planning to buy a car at the dealership next door, but they turned out to be very sketchy. We knew nothing about Empire and decided to check out their lot. We are so happy that we did. We ended up with a 2011 Lexus RX350 with low miles and at a great price. When we first looked inside, there were rips in the seats and the salesman said immediately that he would fix them if we bought the car. To be honest, I just thought they would patch them. I came back to pick up the car a few days later and I think they completely replaced the upholstery because the seats look brand new. Anyway, the whole experience was a positive one and I'd definitely come back again for another vehicle. read more

Late review, but I want to prevent people from getting hustled from this scandalous dealership. It's hard to make money out there, and these folks want to take advantage of people who have no knowledge about cars. I have a record that I had to replace my tires less than a month after purchasing this car back on 9/18/2018. Ray and their technician at Empire Motors said the tires were good for a couple of thousand miles, but I still went to get it inspected because the low air pressure kept being on while driving. I went to Americas Tire in Costa Mesa on 10/13/2018, and the technician said it's very dangerous to drive with these tires on because of the big gouge and a very low tread. Ray replied in my review, "I am not sure if you are just trying to hurt a small business with your reviews and what joy you get of this. Your reviews are certainly doubtful at best and we are so very disappointed." I do not get joy out of this Ray-san. You have dishonored your family and your business by lying to your customers. You are trying to pull out the victim's card saying that I am hurting local small businesses. However, you are taking advantage of hard-working Californians of their money! People of Yelp, please heed my call and stay away from Empire Motors. Yours Sincerely, Minsoo Choi read more

Empire Motors - They said the tire was good for couple thousand miles. Purchased car 9/15/2018 and I had to get all new tires on 10/13/2018... - Used Car Dealers Near Me - Ontario, California

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Sold my 20 year old daughter a garbage car with problems buyer beware make sure you bring a skilled mechanic to check any vehicle you buy

Don't even think about it. We were promised a gentle credit check (you know, the soft pull kind), but within minutes, they went full-on hard pull mode. Ouch. Pace is very slow. It's like they're measuring time with a sundial. If you're in a hurry, bring a good book. Or two. Emails? Nah. Apparently, they've got a secret pact with carrier pigeons. Texting is their love language. Lastly, the finance manager: Picture this--a young and inexperienced wizard (yes, wizard) who disappears more often than a rabbit in a magic hat. You'll be lucky to hear from them before tax time. Abracadabra, your patience vanishes!" read more

I bought a used 2016 Lexus LS 460 AWD from Ray and it was a pleasure. Ray is friendly, honest, and transparent. He does not push at all and will follow your pace. Paperwork phase was quick for me. Before and after the purchase Ray was very responsive to me. Seeing some other comments...yes, this is a used vehicle (mine 9yrs old) so it is wise to check it over before purchasing even by your own mech if you want to play it safe. When my personal mechanic discovered issues with the car Ray not only honored the provided warranty but went out of his way to accommodate my work schedule so that I did not have to take time off of work for the service fixes and even detailed the car before I picked it up. Go talk to Ray if you are interested in purchasing a used vehicle. read more

We were looking for a small truck, Empire had it. And Ray the owner who I certainly wouldn't classify as a high powered salesman, IOW he basically said there's the truck, take it for a drive & we'll talk when you come back. One of the most pleasant none pressure purchases we've ever made. Would buy from him again in a heartbeat!! read more

Horrible dealership I bought a 2017 Nissan 370Z and it didn't come with the wheel lock had too pay $100 a lug nut too be broken off because the dealership couldn't tell me where they left the key lock They didn't maintenance the car once so ever it has subframe damage from them having there tow truck driver tow the car from the car auction whatever you do avoid this place extremely shady and don't explain anything at all the car was in my name for two weeks and they make you leave it at the dealership ship so the warranty is no longer effective there scam artist the owner ray is a horrible arrogant man there front desk employees dolce more like pos is extremely rude and mean they won't respect u at all unless you have money make sure you look at what u sign they up charge for any little thing if the car has stock wheels from factory they'll charge extra for it anything too do with aftermarket that's already installed on the car when they purchased the vehicle from auction you'll be gauged for if you like getting fked over be my guest and come here they up charge you for anything and will scam you with a low jack cost of $1500 which is installed in car already there professionals at this they've been scamming innocent people for years and hav been ruining lives and family's imagine a single mother with barely enough money comes too this place for a vehicle they'll completely screw you over and have you signing for a lemon they cover everything up as well and will fix small little things that will eventually break after a week of owning there vehicle there mechanic shop is horrible there idiotic and have no experience on cars there YouTube mechanic the owner ray doesn't even know how too fill up air in the tire asked them for one simple thing because we drove 2 hours out of the way too pick up my first car after making us drive out there multiple times too sign different papers these people are crooks don't come here I also tried contacting them and they've blocked my number Andrew read more

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Empire Motors AKA Randy's Auto Sales. They combined with or changed to Empire Motors to try to hide a history of shady practices and horror story accounts from previous customers . Look up both and note their history. If you are a conscientious shopper, have knowledge of car fee's, and general common sense, avoid this dealership and avoid Ray at all costs. He does not like to be asked questions, if you call him on his bs, he'll ask you to leave. I went to buy a car at their advertised price and was given a completely different price due to their installed LoJack, an additional $1,495 dollars, in the otd price write up, there were other misc charges simply marked "other" with no explanation. If you question him, he will get upset. If you are desperate for a car, and agree to their unscrupulous practices, outright shady excuses, go for it. If you are, in any way, mindful of the purchases you make, and careful about what you sign, ask questions, do research , avoid this place. They will screw you. There are many dealersships, many places that are honest, so look around elsewhere...and by all means, avoid Ray and Empire Motors in Ontario or their other location. Absolute shady! I assure you that he will screw you over. Anyone who writes a good review is because they were desperate and he got them financed for a car given they have bad credit. Ask about his repo fee's. He prays on high risk buyers that will sign anything and give a hefty down payment. BEWARE, stay away. There any many car dealerships on Central Ave, avoid Empire and Ray with his child-sized ego. They may also operate under Randy's Auto Sales. read more

DISHONEST business. Called ahead to test drive 2 cars. Drove 21/2 hours from San Diego in traffic and the cars are not on the lot. One had to be transported over which took over 30 minutes. The mileage and color was completely wrong-not what was listed online. I was lied to and completely wasted an entire Saturday. Buyers please consider carefully when you purchase a car from this establishment. read more

So happy me and my husband found this place! After going to other car lots we came across Empire Motors and Monique who helped us out was very nice and knowledgeable answering all our questions and concerns. We needed a 2nd car and a affordable one too and this For Focus SE was exactly what we were looking for! We definitely had a good experience and were very satisfied with the customer service. Great place! read more

Empire Motors - Used Car Dealers Near Me - Ontario, California

Let me say this might have been my best ever experience buying a car. Ray was simply the best. There were a lot of things out of our power and still everything worked out for the best... I can't recommend this dealership more. Ray treated me as a real person not just a customer! Cannot recommend more! We just love our Truck! read more

DO NOT TRUST. lady on the phone told me they close at 8pm and i confirmed before leaving the house. i drive all the way from the valley to pomona through rush hour traffic on a Monday after work, tired, hungry, and dragged my wife to check out a car. when we arrived at 710pm THEY WERE CLOSED. i call the other branch who was open and they try calling the manager who did not pick up. they will relay what happened in the morning so perhaps someone can call me back to patch things up. NOTHING. crickets. speaks to what kind of company this is. bad customer service, bad follow through, terrible agents who lie/say the wrong information. no service recovery. please train your staff to know what your hours are; or DO NOT CLOSE if you have told someone who will be on the way that you are closing at 8pm. i cannot believe i wasted my time, effort, gas, and hunger on these crapshoot people. STAY AWAY FROM TRASH DEALERSHIPS LIKE THIS. read more

We knew that searching for a reliable used vehicle was going to encompass time and having to visit numerous dealerships, while considering all the pros and cons of many reviews. After searching out the internet, we found a car that seemed nice. We went to Empire Motors as visit #1 on what we thought would be dealership visits. Not only was the car we saw on the internet still available, but after our salesman, Ray, graciously took the time to show us all details of the car, and after taking a test drive.....and without any sales pressure, we bought the car. Our desire to find a perfect car for us, took only one visit to the very first dealership. Time was saved. Search headaches were avoided, and we became happy customers.....probably for life. God bless all at Empire Motors. read more

would not recommend ! was a wast of my time! zero stars! Feel free to ask why I will be happy to tell all! ................... ................. read more

Such great service here . I was helped by a sweet lady I think her name was makalee everything went smooth . Highly Recommend read more

Super great experience with this dealership.! Employees are extremely helpful and willing to go out of their way to make things happen for their customers. They have options for even bad/no credit customers. Financing was so easily done. Will be recommending to close family and friends or anyone I know looking for a vehicle. read more

I called ahead of time because I live in Vegas and Ray was more than helpful, he took the time to talk to me and figure out a plan since they're located in cali. I ended up driving off with an Infiniti g37 which was a car I've wanted for so long and Ray made it happen for me. Great guy with a great attitude definitely don't sleep on this dealership. read more

I was about to give up on looking for a car but when I came here and Ray helped us out and we left with a great deal and a great car!!! I would recommend this place. They work with you and give u a great deal. Thank you Ray on our first car!!! read more

Empire Motors - Used Car Dealers Near Me - Ontario, California

It's been over 3 years since I bought my 2013 Lexus ct200h from Ray and not 1 day has gone by without me sending him and Empire Motors so much gratitude. From the customer service to the generous deal they gave me, Empire Motors gained my trust and loyalty forever! read more

Went in with a car in mind - car was in good condition and everything went very smoothly. Friendly and useful workers here as well. Would absolutely recommend checking out the cars here, the service won't disappoint read more

If you're like me, then you're looking for a used car, but not sure if you can trust the dealership. You come across empire motors and I thinking to yourself, wow. This place has five star reviews! Having just bought our truck from them, I can see why they have five stars. We had a really good experience buying our truck through empire motors. At no point did we feel pressured or stressed out. It was a very easy buying process! Thanks again :-) read more

Empire Motors - Used Car Dealers Near Me - Ontario, California

What a great experience buying a car! I bought a car a few months back, and was waiting to drive it around and see how it runs. Almost 7 months later and the car is running as smoothly as when I took it off the lot! The people here really treated me like family and were able to hook it up with a great deal. The whole process went smoothly and was very professional. I will definitely be recommending this place to my friends and family. Be sure to check this place out when looking for a car. read more

Beware of these people. They sold us a Toyota Tacoma that has rust holes all over the frame. It was covered up with paint to make it look rust free. They took it back. However they kept about $450 of my money. I will be taking them to small claims to get the test of my money back. I bought the truck down the street. Same company. They have 2 locations and are about to open a 3rd. I is crazy that you can even see the area that did not get painted because it was on a car lift. read more

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Had a great experience buying my car very easy and friendly staff. Every thy was completed in an hour.

The service here is excellent, couldn't be better. Ray, the owner, came out right away to help us. He stayed very clear and to the point, with my best interest in mind. Being a young woman trying to buy a car is definitely a challenge, but the employees here were very trustworthy and made me feel confident in my purchase. If I can recommend anybody to buy a car here, I definitely will! read more

Best buying experience!!! Thank you ray and Armando so much for your help with everything. Help out a lot for trying to get the best financed possible!!ones arrived Armando helped out right away immediately taking us to the vehicle everything went smooth! read more

Came here to buy my first car and it was the easiest process, I thought it was be more stressful but with the help of rehan he made it a great experience thank you! read more

FRAUD FFAUD FRAUD !!!! Once again, the fraudulent statements by this dealership continues! Ray D from empire motors claims that my vehicle was never in their inventory... This is completely false! Your employee Erica Torres confirmed the stock number and vehicle in your inventory, then you sold the vehicle in July after failing to register in your name after receiving the citations! CHP and the DMV investigations is auditing the matter... Once again, stay away from this fraudulent place and save yourself the time in court dealing with them to get your money back !!! read more

What a great car buying experience! Armando and Ray are straight forward, friendly, and accommodating. Armando got us started with the payment and paperwork and Ray walked us through the reason for every signature. There was never a moment where we felt like we were being hassled, pressured, or taken advantage of. The price and experience was worth the hour drive. Highly recommend! read more

I recently purchased a used 2018 Jeep Wrangler from Empire Motors and I can't recommend this dealership enough! The entire process, from checking out the car to ultimately buying (all of which I did within 2 hours), was enjoyable, seamless, and quick. I did quite a bit of research online before finding empire motors, and their pricing was very competitive. It was wonderful that upon arriving at the dealership, there wasn't any additional hidden charges or gotchas - what a relief! Reyhan, who is the owner of the dealership, was wonderful to work with. He was informative, friendly, and most importantly, not pushy at all. He really made me and my girlfriend feel like we could take all the time that we needed to feel comfortable with the purchase, and he spent considerable time in the car with us test driving the vehicle. There were also a few things I needed to take care of after purchasing (e.g., I had financed through a credit union and needed information from the dealership in order to do so). Reyhan provided this information to me promptly and was thorough in his follow-up. If you are in the market for a vehicle, you absolutely need to check out Empire Motors! I will definitely be back the next time I need to purchase! read more

They BY FAR are the most honest independent car dealer I have ever dealt with including several over the weekend. Very fair pricing. I have bought over 10 cars in my life and Reyhan is someone I would do business with again. read more

Reyhan was incredibly helpful! Glad to have found a reliable car from a dealership with great customer service. We did a pre-purchase inspection and it came back with no issues. read more

Don't waste \your time and money. Once I paid in full for the car they showed me the carfax which I had to sign off on, IO could have gotten out of it then, but didn't.. UGH !! The car I went to look at had 14,000 MORE miles on it than the ad said. Also, an accident and 5 owners. So, if you make the mistake of going here, check the carfax first. 10 days after I had the 2015, the battery dies completely ( $220) while the AAA man was there I had him look at my headlights. I have driven 3 times at night , it always seemed like the lights were dim. Thats because only the fog lights work ! So, on my way to my mechanic now... The cars come with no warranty, so this is on me. dumb mistake . Don't waste your time on this shoddy place.l They lie through their teeth and the receptionist has the most inane lies for everything. She can't even keep her story straight. My eyes roll at her ridiculous lies. Seriously, stay away from this place. read more

As a woman looking to purchase a used car, I went shopping skeptical, suspicious and well-informed. I had done my homework. These guys took great care of me, were patient with all of my questions, allowed me to have the car professionally inspected TWICE and even threw in new tires since they were badly needed. I had my doubts and was nervous as I signed the dotten line, but the car has now been in my possession for over a year and I LOVE IT! It's been great and I have not had a single problem with it at all. I did need to do a little standard maintenace, but nothing extravegant, unexpected or unusual. They even sent me a birthday card a few months ago. :) I know how stressful it can be to shop for a used car on a budget. If I had had a bigger pocketbook, I would have just gone to Carmax, but I needed a great car for a great deal. I shopped all over LA and Orange Counties for about 6 weeks and these were the guys that helped me out. read more

Very rude on the phone. I barely finished my sentence before the dealer responded with "Not available!". I tried to ask another question but only got out three words before he said again, very gruffly, "Not available!". Zero customer service from these guys. Also, what they have on the website does not match their onsite inventory. read more