Before I start my review, it will be long because there's a lot to say about the customer service and the overall service. Please keep in mind that I attempted to work with this dealership for months regarding my purchase and they started off nicely.
Before you purchase, they run your credit and tell you that if you don't purchase now, you can't purchase later. I didn't care about that at the time because I wanted this specific truck but if I would've paid attention and listened to my husband who said to not purchase here, I wouldn't have a lemon.
I purchased my truck in July 2021. I was looking for a specific truck for months: 2010 Chevrolet Suburban in white. After searching for a while, Fiesta Motors listed themselves as having one. I contacted the office and it wasn't in yet so I waited. Fast forward, I was notified when it arrived and went right away to see it. I'm aware that it's used so it will not be perfect.
Within hours of driving it home the car began cutting off while I was driving. I call the office and they take it back with no problem, to fix it. I'm satisfied. I should've returned it back and requested my money back. Within one month I had the exact same issue plus the check engine light is coming on. I call again and I speak to Ryan who tells me to bring it in but I'm too scared to drive it so I use my AAA to tow it because it's shutting off while I'm driving. They keep it for over a week and call me to say it is fixed. Mind you, I never get a work up detail about what is fixed. Literally one month to the date, the car has a burning smell coming from under the hood into the vehicle and all the sounds within the truck go out. No blinker sounds, no music, nothing. I call again because at this time I've had the truck three months and I have driven it maybe four times. This time around Ryan is not so happy to assist but he does. I take the truck to the mechanic and they smell the burning. I tell them that it seems to be an electrical issue and also, now all the sounds in the truck are out. They keep my truck for over three weeks. I'm not complaining, I just want it to work. The 2nd week the mechanic calls me to ask if he can take my truck to his house because they can't figure out the issues. After the third week, I call to check the status and Ryan would not return my calls, however the mechanic calls me randomly that same day and says that my truck is done. He tells me that they "fixed" the issue but I can pay $450 to fix the sound in my truck because it's not covered. WHAT! I haven't even been able to drive this car that I'm paying a note on because there's an issue and now I have to pay to fix whatever the issue MAY be? He says that the check engine light is off and it's good to go. Confused because I was never updated intentionally, I go to pick up my truck that same day, only to notice that it's parked across the street in the vacant lot that they own, all the way in the back like it has been there for a while.
As I'm driving home, not only is the burning smell present but the check engine light also comes back on. So here I am stuck with a lemon. They list the vehicles under being sold as-is but this truck want accessed prior to being sold and needed work that wasn't completed prior to me purchasing it although Javier told me it was. It was on the lot less than 24hr before I purchased it.
My truck now qualifies under the lemon law, as well as filing with the BBB. They try not to leave a paper trail but my sister is a lawyer. So I'm taking the necessary steps needed. I haven't been driving it unless it's locally because of the burning smell/electric issue and no sounds. I wouldn't advise anyone to purchase from this dealership personally. And reading reviews, I would've read these first. I dropped the ball and had to get another truck. Don't fall for their selling tactics and understand, you can go somewhere else. I only went because I wanted this truck. That same day I found another one and should've left. I second guessed myself and I'm paying for it now. I hope this helps. read more