My Experience(S) at Certified Auto have all been extremely wonderful (especially because "Car Shopping" can sometimes hold "Unwanted Surprises" if the vehicle is not in Excellent Condition. My Grandson was able to find a really nice 2012 Dodge Charger there (with a "Perfect Score" when taken to a 3rd party for evaluation); and I also found a 2014 Honda CRV (a few months later) -- which also passed evaluation with Flying Colors. My personal thanks to John, Elias, Corine, and Luna for the Excellent Service and Selection. I would highly recommend Certified Auto in Upland for anyone who is looking for an Excellent Used Vehicle, at an Affordable Price! read more

Amazing dealership! T and Luna were super helpful and friendly, made the impossible possible. Very straight up process no funny business, highly recommend! read more

After viewing and keeping updates via the website, my wife and I decided to visit the dealer for a first hand experience. We were immediately greeted after parking our vehicle. The young man was pleasant and assured us that we could request keys and test drives for any vehicle. After quite some of us statically inspecting a few SUVs, we were approached by John, the sales manager. After about 3 or for rides around Upland, we settled on a great value SUV with a 3rd row. The price was fair for the make, model, and condition of the vehicle. The paperwork process went through faster than any other dealerships that I've been to. Thank you for a smooth, and hassle free process. read more

The sales person John was kind and courteous. Enjoyed the test drive with my teenage child

Do not recommend went for an oil change and got all these sensors on my car immediately after . I'm sure they got mad because I denied their extra services and said my dad would do it . read more

I had plans to buy my daughter her first car i had heard mixed reviews about this place but you never know these days. I was on the phone with my bank so I could see if I had been pre approved for the amount I was looking at soon as I walked in I was accused of video taping was called the N word and my phone was slapped out of my hand read more

Went with a set quote from online and was quoted nearly $1000 for a $80 quote. Works left on lunch and took nearly two hours after just taking wheels off. read more

it is an immigrant scam ring they sell you cars that are lemons, and then they have the guy on the same property fixt the car. but he will lie and say he put parts on your car that he never put on your car and charge you thousands. yeah and the most scandalous thing about them is they keep your credit card number and fraudulently, make charges on your credit card stay away from these people. there is an investigation by law.enforcement for them, committing credit card and bank fraud read more

Thrilled with the 2016 MINI I bought from here. The process was smooth - John and everyone were friendly and genuine. The car (a few months later) is indeed in great condition, no surprises. This is an honest business with some really fair prices! read more

I'd been looking for a Volvo C30 for about 6 months when I came across a beautiful one at Certified Auto Sales. I decided to move on it quickly before someone else beat me to it, so my son and I took the drive from Hollywood to check her out. She wasn't perfect by any stretch, but given her age, 2011, she was quite the looker. ;) The engine sounded smooth and everything else was copacetic on her. We proceeded to take her out for a spin and she was magnificent. She drove like a dream and purred like a kitten. She was everything I was looking for in a C30, so I took the plunge and made her mine. There were a couple of minor things that needed to be taken of, so we left her there for a week. It eventually took two additional weeks for everything to get squared away, which was a bit of a drag. That's my only "complaint," if you even wanna call it that. All that said, John, Luna, and Elias took really good care of me. The transaction was as hassle-free as I coulda imagined. I've now had my car for almost a month and she continues to run great. In closing, I've read a few of the negative reviews for Certified and can tell you with 100% sincerity that I didn't encounter any dishonesty or malpractice from this establishment. As I said before, John, Luna, and Elias were really great and pleasant people. I can't speak for others, but this was my experience at Certified. I would definitely recommend them to friends and family. read more

John, is very helpful to start with over the phone, at the yard, through the process. He listened, understood and willing to work with us. John and Christine, changed how I feel toward small, local used car dealership. Owner/Sales, no games, clean, clear and most importantly, honest and forthcoming. Great experience here with John :) Thanks for making my friend and my day :)) read more

Certified Auto Sales - John - Used Car Dealers Near Me - Upland, California

I recently bought a 2014 Volvo at Certified Auto Sales. John, the sales manager, listened carefully to my needs and guided me to a great choice at a very fair price. The cars come with a 30 day warranty and a 3 day return policy. It also has a full car fax report, There is also a repair shop on the premises so I know I can get it serviced there also, Easiest car purchase I have ever made. Very good selection and great personal service, read more

My husband and I bought our first used vehicle together from this place and I HIGHLY recommend it to friends, my own family, everyone. The cars on the lot are great quality cars and both Brian and John did not make us feel pressured in any way shape or form. They let us take our time looking at cars, getting in them, turning them on. They were extremely patient with us which I greatly appreciate because it made me feel like we weren't just another car sale for them. We are super happy with our purchase and will definitely head back this direction whenever we are in need of another used car. read more

Certified Auto Sales - 2014 Mini Cooper Countryman - Used Car Dealers Near Me - Upland, California

John and Brian were very helpful. Bought a truck in excellent condition and they ensured it was checked by their mechanics to make sure it ran great! Definitely recommending! read more

Certified Auto Sales - Used Car Dealers Near Me - Upland, California

Everything I was scared about going to a dealer to buy a used car, made my fears go away when Brian and John help me out. Bought a 2015 Fiat 500e with a little over 42k miles on it and my wife and fell in love with the car at first sight and took us less than hours worth of time to get it done. They handled all the paperwork, answered all my 30+ questions, super friendly welcoming, and got the deal done and I could've drove the car that day, but decided to drive it home the next day. Totally recommend and will be buying from them when my son is old enough to drive. Thank you! read more

Certified Auto Sales - Exterior of Fiat 500e - Used Car Dealers Near Me - Upland, California

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Do not trust these people. Their words mean nothing. Go elsewhere and find honest sales people. We were going to buy a vehicle and I thought we had a deal and got ready to pick up and John texted me while I was on my way to inform me that the vehicle was sold. That was the worse. Since the only thing you have in this business is your reputation, this experience tainted mine. Look elsewhere and find your deal. I repeat, Do not trust these people. read more

Got a used Hyundai elentra from here. No pressure sales environment, very helpful, and kind. Prices are very good, had shopped for elentra a at other used dealers where they were asking for an extra 2-3k for worse cars. Would recommend and would come back if needed read more

I don't know how to thank John, my mom 90 years old was looking for a car she bought a car from him, he treated my mom like his own mom. I went there to look for her car and ended up buying my dream car. Mind you I was not looking to buy a car for myself lol but I ended up buying one. He does not treat you like a buyer but he treats you like a family which is very important. If you are looking for a good deal don't look further. Thank you so much John for making my Mom and me so happy. 5 stars is not enough I would like to give this business 100 plus. Thank you so much for taking care of me and my Mom. read more

Certified Auto Sales - Used Car Dealers Near Me - Upland, California

I got myself a used car about a year ago from here. It had quite a bit mileage but it was the one i gravitated tords , and i can say i have not had one problem with this car and for someone who has to drive about 100 miles almost everyday this car has been amazing. Great vehicles here ! read more

John was friendly and not at so pushy. He provided a quality, mechanically sound used vehicle at a fair price. The prices was simple and it was the fastest and most pain free car buying experience I've ever had. I had a great deal of trust in him and with a repair shop on site, the used vehicle even came with a warranty. I highly recommend this dealership. read more

John, Brian Karin, Sam and the rest of the team at Certified Auto Sales are absolutely amazing. I was looking for a car and couldn't get help anywhere. I came to this dealership and they treated me like family and made sure I was well taken care of. They are amazing! impeccable! I purchased a 2016 Mazda SUV!!!!! I absolutely love it and I love them. If you're looking for a vehicle please come to this dealership. John and Brian thank you so much for helping me with my purchase. If i could give 1000000 stars I would definitely do it. Come here you will not be disappointed! Sincerely, Amrapali read more

I've had the car for a year now and have had no trouble at all. Everything is in perfect condition. I love my Toyota Prius. Thank you again John. :) read more

If you're looking for Good Used prestigious Cars like Mercedes Benz, BMW, Range Rovers, Volvos, Audi, etc, go to CERTIFIED AUTO SALES in Upland, CA. This Used Car dealership not only has friendly staff but has an owner who will treat you like an old friend or a relative. His name is John Al-Katime, he outright gave me a 30-day warranty on the used car I purchased, very seldom will you get a warranty for used vehicles, normally, it's in the AS-IS deal. They repaired two items very quickly which are very important for driving conditions. I highly recommend CERTIFIED AUTO SALES, UPLAND, CA to anyone with a tight budget for a nice car!! Rey D read more

Brian and John helped me out big time. Quick and easy process. Thank You guys! My family told me about this place and im glad I came here.

This dealership came highly recommended from two of my neighbors. They have done business with this dealership for many years buying many cars and selling them to. My wife and I ended up buying 2 cars today. The price was good. We felt no pressure from Staff. John, Brian and other staff were a pleasure to work with. They were knowledgeable, professional and patient with us. I would definitely recommend this place if you're looking for a used car. read more

John Al-Katime and his Staff are the Best! He absolutely helped out and made sure the purchase portion was flawless! Everyone was very friendly and I will definitely purchase a vehicle from them again. Also the vehicles were all very clean and well maintained. Again I highly recommend Certified Auto to anyone that needs a reliable vehicle without any games your purchase process will be flawless. Thank you John and Certified Auto Sales! read more

I driven by this car lot many times , when it came time for me to get a good used car I decided to come here. John was very good at answering my questions and was very patient with me trying out 3 different cars. Finally I decided on a Prius, no pressure at all that is what I liked best. Gave me a good deal and overall good service. At the end of the day it is a business so both parties have to benefit from it. Thank you John! read more

Had a great experience with my daughter buying her first car! They were so helpful and patient in the process of making this huge decision! I definitely recommend! read more

Sal and his son have always provided a welcoming atmosphere. They are very patient, understanding and helping. They treat their customers as family. By far the best in the IE! read more

When everyone said no he said yes and got me into a beautiful car. John the salesman was very professional and very polite. He understood how frustrated I was from all the other dealership. I'd definitely recommend him to anyone that is looking for a really decent used car at affordable prices. Not only did he just sell me a vehicle, but he also checked up on me after two weeks and asked me how the car was doing. read more

10/10 recommend I have bought 4 cars from John he's always working with me and always has a positive attitude and goes above and beyond for his customers. read more

Excellent experience leading to a smooth transaction. My e-mail inquiring about a specific car was answered promptly. The facility has an excellent selection of cars. The staff is respectful and helpful. The car I has asked about was there and as described. Truly a no-nonsense car buying experience which I appreciate as a customer. Highly recommended. read more

Unfortunately when something seems to good to be true it likely is. Less than 1000 miles and only 12 days after I got my car, I was met with a major problem. (Car only had 65,000 miles) Tried to reach for them to help and they basically told me to kick rocks because I bought a used Tesla. I understood I was buying used but would never expect to end up paying $8000 not even two weeks after buying the car. John pretty much ghosted me after his check cleared from my bank and I tried reaching out. Unfortunately I cannot recommend this place to anyone and I if a price seems too good to be true, it more than likely is. Buyer beware read more

Certified Auto Sales - Used Car Dealers Near Me - Upland, California

Here comes the Keep It Real Guy, so lets get after it! I dove out to Upland today to see a car I had seen on line. I was met by Bryan a very nice, polite, young gentleman!! He handed me the keys and told me to take it anywhere to include the freeway. They have a good selection of used vehicles a lot of Mercedes, BMW. But other makes as well! The cars are in good condition that they get, that could have been trades from one of the large retail dealerships in the area. I hear they buy a lot of cars from Tesla! This is not your typical big dealership, in which the salesman are all lined up in front of the store, when you arrive there ready to pounce on you!! Here a completely different vibe! Your not brought into the sales office, then turned over from the Salesman to the closer, sometimes someone even in the service department will jump in. Again here is very low key, Bryan with a very warm personality, and the brothers, the owners very nice as well! I will join the others to say 5 stars!! The Keep It Real Guy!! read more

Their professionalism and knowledge is more than five star. They are honest and stand behind their work. We've been customers here for over 20 years. Our children now bring their cars here too. We highly recommend this business. read more

I absolutely loved this place! I just picked up my "pink slip" today on my BMW 325i. Reasonable downpayment plan with more than reasonable monthly payments. Christine was an absolute delight to work with! If I had any issues with payments, she was more than willing to work with me! HIGHLY RECOMMEND! read more

Certified Auto Sales - BMW 325I - Used Car Dealers Near Me - Upland, California

For the last decade, my family has bought almost every car from Certified Auto Sales. I had the pleasure of adding to that list by purchasing my latest used vehicle. The entire staff is professional and honest in their dealings, which is a rarity in the car-buying business. I can't stress enough how great the car-buying process is and how easy it is to work with everyone on the staff. read more

Owner is a real piece of work, I dropped my car off to be diagnosed for a check engine light and the car was returned to me with misfires and leaks. Owner of the business proceeded to cuss me out and blame me for all the problems when I mentioned the car was not running like this previously, as it was leaking coolant all over the business driveway and I was blamed for the state of the car. I have never had a worse experience then with this shop, if I could give it negative stars I most definitely would! read more

If I could add more stars to this place I would,I've been coming to this business for years,for car purchases & service,Sal & John are the best in the business,so for your next purchase or service to your vehicle,go see Certified Auto in Upland,BTW I just got a great deal on a TESLA long range !! read more

Bought an Audi S4 from them in early January, they were super friendly with me and worked with me during the process! They'll even call to check in / fix any errors they might have made later down to line. Thanks to John. :) read more