My experience with buying a car from this dealer fell way short of any experience I've had with any dealer ever, reputable or not. The car was purchased based on the word and description from the seller Saleem Alkatime. When I received the car not only was it not described inaccurately it honestly wasn't even road worthy. The car was downright dangerous. Having been in several prior accidents, none of which were disclosed to me, the problems and issue with the car, both mechanically and electrically, were endless. when I brought the issues to the attention of Saleem I was met with a rude, abrupt rejection of any compromise or consideration on the price of the vehicle. The car I speak of was a 2003 Mercedes Benz E55 AMG for the price of $24,900. I decided to sell the car immediately but this time it would have an honest description. Given that, I was only able to and was lucky to get $15,000 for the car. Months later I came across the person who purchased the car from me and even he couldnt resolve all of the issues with the vehicle. he then sold it again at a loss. Some of the issues that the car had so that you know what to look out for. Transmission pops out of gear on deceleration Previous undisclosed body work and accidents Heated seats didnt work Stereo - amp and speakers blown Suspension - Airbag suspension leaking and drops to the floor after 1 hour of sitting cracked foglamp intake screws missing 2 Cracked wheels that leak air slowly over time had to be replaced. aftermarket wheels with chrome chipping off but made to look original The list goes on and on and these guys didnt car at all and no intention of even making things right. His response was that it was my fault. Anything you can do to stay away from these guys will be effort well spent. They dont do the right thing and have no intention of helping the customer. read more

This was my first experience with Certified auto sales. I learned of them through searching the internet for a particular vehicle I was looking for, and they happened to have a potential "Keeper" for me. I was very apprehensive at first, not knowing anyone at the dealer, or the area. I live about 2.5 hours away in San Diego. I phoned the dealership to confirm that the vehicle I was interested in was still there, and I spoke with Chris, who informed me that it in fact was still available. I can't say enough about Chris as my sales contact. He was outstanding. No slick sales gimmicks, no pressure, no attempts at manipulative ploys. Just great, accomodating service. It sounds like a cliche, but we hit it off like this guys been my buddy for years. And trust me, I'm a skeptical type of personality. I ended up purchasing the vehicle I was interested in, for a price that I was comfortable with. Thanks to the general manager John Al-Katie for the huge savings and the younger lady in finance, sorry I didn't get her name was amazingly quick on the final transaction. No hassles. Just civil, relaxed negotiations. Chris went above and beyond to get me the best deal. No other dealership would match what certified auto sales had offered me. Unbelievable! Gave me complete peace of mind, which we all know, is close to priceless. My wife and I thank you Certified auto sales. read more

Seamless Experience and Exceptional Service at Certified Auto Sales! I recently had the pleasure of purchasing a used car from Certified Auto Sales and I couldn't be more satisfied with the experience. John, the owner, truly went above and beyond to ensure that the entire car buying process was seamless. From the moment we walked in, it was clear that customer service is a top priority for them. We were greeted warmly, and thanks to John's efficiency, we were in and out within an hour--a rarity in car buying! Later, when I had a small concern with the vehicle, John's response was immediate and reassuring. He instructed me to bring the car back without any hesitation and had it checked out promptly, ensuring everything was perfect. This level of service is something you don't see often in the auto sales industry. It's not just about sales at Certified Auto Sales; their maintenance and car care services are top-notch as well. I am thoroughly impressed by the dedication and professionalism of John and his staff. They've earned my trust and loyalty, and I highly recommend them for anyone looking to buy a used car or needing car maintenance. Overall, my experience with Certified Auto Sales was nothing short of fantastic. A huge thank you to John and his team for their exceptional service and dedication. They have definitely won a repeat customer in me! read more

4 years later....... This has been a great vehicle and our purchase was a great deal. However, after servicing this car several times and knowing all of its flaws inside and out, I found frame damage on the passenger side of the vehicle behind the front bumper with a little bit of rust as well as a bad rear CV axle (thankfully the car was still under the B-B warranty and that was covered as well as a water pump failure). The front bumper was replaced at some point before I owned the vehicle and it concealed the damage. After a few months of cleaning the fresh detail started to ware off, I could see the different paint colors and different metallic coat to the bumper. Certified did a great job at cleaning this car up, because even I did not notice any of these things when I inspected the car. It has been a very reliable vehicle, but I just wish I would have known that this was damaged before I purchased. A little bit more honesty goes a long way in making customers feel safe. Take a good look at all the frame rails with a flashlight before you take delivery. You may find something unexpected that was not reported by the previous party. This car was listed at a great price and I should have known to look for something that was out of place. I learned my lesson. Over all I would buy from them again, but now I know what to look for. read more

I had a GREAT experience here with Certified Auto Sales!!!! I had just recently lost my only vehicle that I had running and spent 2 whole weeks searching over what seemed like a million different places with a million different cars. Finally I had found my dream car, my Honda Civic. I found it through cars guru with their site attached. I did my own research on the vehicle but had called to make sure everything was legit. I spoke to Nick, who was very awesome and very honest!! He had held the vehicle for me since I lived an hour and a half away and wouldn't be able to get up there for a couple days. Nick even offered to pay for an Uber to help get me up there!!! How awesome is that?!? I had asked for him to have the Carfax ready for me upon arrival and he did just that AND also pulled the title report to ensure I was getting a clean vehicle. They were able to accept my loan through a different company or bank that they don't usually go through so it made purchasing super easy! All the paperwork was quick and easy and the young lady at the desk was so sweet and nice!! She offered us candies and cough drops since we had just got over a small cold and had a lingering cough... Makes you think some people actually do care!!! Thank you guys so much for the awesome experience! We're definitely referring you to friends! :) read more

We are super happy with our Beetle bought at Certified Auto Sales! More so with Nick, who is an outstanding, knowledgeable young man! From the very beginning, he helped us with all the information on the car, showed it to us meticulously and so trustingly let us test drive on our own which I've never seen anyone do that before. Nick also explained the reports on the vehicle and being a used vehicle we knew it wouldn't be perfect, but it's close. We appreciate his honesty and integrity as well; when we got it checked out by our dealership it matched exactly with Nick's report. We did a lot of research and found that price was the best deal for us. The paperwork was done smoothly and efficiently, too. Needless to say, we are very satisfied with our purchase. Besides, we love that they offer a 7-day return policy; it's so reassuring when you are buying used. We found Certified Auto Sales online (CarGurus) and even though it is far from where we live, it was 100% worthwhile to drive almost 2 hours from Oceanside to Upland. We thank Nick very much for his time, attention, and first class customer service. We highly recommend Certified Auto Sales and please look for Nick when you visit the place. read more

After doing extensive research trying to find the best deal I could get for a small compact commuter car, I came across Certified Auto Sales. I was hesitant at first because of the prior reviews but I decided to give it a shot anyway. I spoke to Nick over the phone and asked about the cars they had on the lot. I decided to head out there and see what they had in person. They had a variety of cars, I initially went in looking at an 05 Corolla. But ended up going with a 00 Chevy Tracker that had lower miles and only one previous owner. Nick was more than helpful in trying to work out a better deal in order to work with my price range and my situation. Being a full time college student with a part time job was no problem. It was a great environment, and I didn't feel pressured at all, Nick was very informative when it came down to explaining the different options I would have and how everything would work. I was terrified of the idea of being stuck with a high apr rate and high payment but that wasn't the case at all. Everyone else on the lot was great and very helpful! I'm extremely happy with my purchase and I would totally recommend this dealership! read more

I recently purchased a Porsche from Certified Auto Sales, and I couldn't be happier with the entire experience. From the moment I walked in, I was greeted with professionalism and courtesy. John, my salesperson, was incredibly knowledgeable and made the whole process seamless. He took the time to walk me through the details of the car, answered all my questions, and made sure I felt confident in my decision. The Porsche I bought was in fantastic condition, and the dealership's attention to detail and care in offering only quality vehicles really stood out. The pricing was fair, and there were no hidden surprises - everything was transparent from start to finish. John made sure I was comfortable throughout the process, offering expert advice without any pressure. If you're in the market for a quality vehicle, I highly recommend Certified Auto Sales. John and the team truly made the experience enjoyable, and I couldn't be happier with my purchase! read more

My experience at Certified Auto was exceptionally outstanding. True professionals, kind and would work with you to ensure you are comfortable with with whatever offers they may have for you without any pressure. Brian was particularly cool.He was always in contact with me keeping me updated if the particular model, color,features in.the car I liked was available.John offered me a deal I could not resist accepting right away. These guys keep their words. They really took care of me and I felt so happy and satisfied purchasing a car from this dealership like I have never ever felt in the past with other dealerships Their prices are also very reasonable compared to many other dealerships I visited before purchasing from them I hope they continue to.keep up the good work.This is really the right place to purchase a car if you want a fair and reasonable deal. Orlando. read more

I am a single 24 year old Mother. My credit was not the best hard to work with. I came to Certified because they had the cay I wanted for a good price. I can not believe , the level of customer service I was provided. I have to point out NICK he was honest , work 3 hours to get me approved. The rest of the Staff John the GM , Chris , and both the Girls in finance , I think Tatiyana and Lana are amazing as well. Not only did I get the car, I WANT for the money and numbers I can afford. Their was no funky stuff just, numbers honesty and a place I will always go back too. If your looking for a used car , and not a piece of junk for a price that is not right. check out Certified Auto Sales in upland, ask for NICK , or anyone to be honest. Thanks Certified ! read more

I have been shopping at this place for years, even when it was called "Winston Tires". years ago. I have gotten most of my familys tires here, to this day. Recently as of 06/30/2010, I went in to replace a tire that was damaged on the freeway, that day. I was not pleased that I was being charged more for a replacement tire (under warranty) , than I paid for the original one. The manager (Juan) did not like that I was on the phone complaining about it to my friend, so he became irrate and called the police on me. He was rude, and confrontational, and I encourage all not to do business here, under the present management. If an establishment is going to call the police on a customer who is not satisfied, with service, something is seriously wrong here. read more

I had the most amazing experience purchasing a car for my son. I was in and out *with the car* in less than one hour. Customer Serivce is quite a big deal to me, and they are on top of their game! Everything about Certified Auto Sales is exactly what I want in purchasing a vehicle. Their inventory is so extensive - many luxury cars as well as economical cars. There is literally a car for anyone. After being treated so well, i will become a repeat customer! I had been to another dealership two days before, and was totally ignored even though i had an appointment. Certified Auto Sales wants customers for life, and will go the extra mile to do just that. They have a customer for life! read more

Easily one of the best car purchase experiences I have ever had! First of all, I have never experienced a used car dealership with a complete auto repair shop on site. Any small detail that required fixing, they took care of right away. I was looking for a particular car (Honda Accord) and Nick took great care that it had the features I wanted. There were some issues with the car that Nick noted before I did and promised to take car of it. It was the right car at the right price and John and Luna made the paperwork easy. I came back the next day to pick up the car and ALL the little details that needed fixing were done. I recommend you start here the next time you need a used car. read more

I had a very pleasant experience purchasing my car @ Certified Auto Sales...yes I said "pleasant experience" when buying a car...I know, pleasant! The entire process took less then 1 1/2 hours. Nick was wonderful to work with...I came in with a pre-approval & Nick went the extra step & found me a lower acceptable rate! Brian was also very helpful. I was also happy to see there is a complete service shop with multiple bays, so when scheduled maintenance is needed Sal is there. You don't have to go to one of the "Major" Dealers & play their games if your looking for your next car...drive to Upland, ask for Nick & enjoy the purchase of your next car with NO GAMES ATTACHED! read more

Out of all the car dealerships that I went to ( drive time, Carmax, Ford) this dealership was the best. They really worked hard to get me a car. I was having problems with getting a bank loan and they looked for any possible way to help me out. They got personally involved and I could tell it was about more than just a sell, they were rooting for me. Finally, 3 days later ( yes, they worked that long for me) I got a great deal on a car! So good that the owner (John) gave me an enthusiastic high 5 almost like he just got a new car too. Great place. I highly recommend it. Thanks again Certified Car Sales ( Nick, John)!!! read more

I highly recommend Certified Auto Sales. This is my second time purchasing a vehicle from this establishment, and Mr. John, the owner, is exceptional. He is a man of integrity, and the prices of his cars are very reasonable. After recently paying off my first car, which I also bought from him, I encountered an issue with my second car. Mr. John promptly addressed and resolved the problem without any hassle. If you are looking for an honest and reliable person to buy a car from, Mr. John at Certified Auto Sales is the place to go. Thank you once again, Mr. John! read more

This place is very trustworthy. I am shocked by the reviews prior to mine. I purchased my Toyota Prius from John a year ago and for every maintenance issue I always come back to Sal to get it worked on. They change my oil using synthetic oil for me and charge me a very reasonable price, and I recently just got tires from Sal where he also aligned my car and washed it before giving it back to me. I have never been treated so good and felt so taken care of at any other place and would recommend the car dealership and mechanic shop to anyone. read more

What a smooth and easy transaction. Brian, our sales man went above and over; helpful, respectful and honest. I know part of it was just to make a sale, but he made it very convenient for me, a very busy working #singlemom. Brian explained details of the car, and gave me his honest opinion, thank you Brian. Nick too thank you! And Mirna! The whole shop made this experience easy, convenient and fun. I am very happy with my purchase. Thumbs up! I recommend Certified Auto Sales- Upland, CA. read more