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    Carmax

    3.0 (857 reviews)
    Closed 10:00 am - 9:00 pm
    Updated over 3 months ago

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    Reviews With Photos

    That's me and my new boo
    Rosa G.

    This is an update to my original review. I've had my car for a few days and I love it. It's perfect. Thanks again Chris. The transaction was smooth, friendly, not pushy, perfect. Go get yourself a new car with Chris! Tell him I sent ya!

    Dan C.

    Great Cars, But Too Busy for a Test Drive We stopped by CarMax in Ontario and were impressed by the selection, especially the luxury models. Staff was friendly, but they seemed short-staffed and too busy to accommodate a test drive at the time. We ended up having the car shipped to our local CarMax the next day, which was fast and convenient. Overall a good experience, just would've liked a little more time and attention on-site.

    Tony S.

    Came in to help my mom find and buy her car. She's been driving the same "chug-chug" for years and my brother and I felt like she deserved it so we came in and within 45 minutes we met with a sales person who walked us through the process, got the paperwork started and even went the extra mile to ensure we walked out happy. Thank you car max!

    Raymond G.

    I took my car here yesterday for sell. My car had 236,000 plus miles on it and wanted to get something out of it. No hassles here. I did a prequote on line. Had all my items ready including the title, my ID, and my current registration. They did all the paperwork. I signed and a check was cut to my liking within about 1 to 1.5 hours. I was happy with the whole process. Elijah and Mari were nice employees! This was a second vehicle I have sold here in about 15 years. I remember that was a good process back then too! Highly recommend!!!

    Neen C.

    We stopped by Carmax to check out a car and added our names to the test drive list. It was about an hour before closing, and they were pretty busy helping other customers. After waiting for about 30 minutes with no update, we decided to leave. On the plus side, they have a big selection of cars, and we were able to look at the one we were interested in and arranged to have it delivered to our local Carmax.

    Angela L.

    My situation is cray. My 2008 Prius basically took a dump on me, I was not expecting that to happen that day, I met Ali from CarMax, I told him my whole situation; he was kind and helped me out, I ended up walking out with a car that same day. I was helped so much and I really appreciate Ali and the CarMax team here. I haven't left a review in a while but wanted to for this experience.

    Indoor area to car lot
    Leilani M.

    Michelle is excellent!! Her customer service is superb, she made my whole family feel at home with this dealership. She definitely took her time with trying to find the perfect car for our family. I'm very particular and very picky..so you know we went through a few! She was very patient and just really listened to what we wanted. After an hour we found the perfect car! The process and applications was very quick! I was impressed. They have a great size selection! Come here for all your car needs, their pricing is unbeatable in my opinion. They take walk ins but I would call ahead to make an appointment. So far everyone I've seen is happy and cheerful- that's a plus in my book. I'm looking forward to driving my car out! Thanks Michelle and Carmax!!! I'll be referring family and friends

    New car!
    Gohar G.

    This is my first experience with CarMax and I was extremely pleased. I traded my car in and the process was easy. It took several hours to get all the paperwork done, but that is typical for car buying. Freddy was super cool and chill, enjoyed my time and got a great rate and an awesome car! Thank Freddy for you great customer service.

    Kaelyn E.

    Getting my new Tesla was such an exciting experience, and Ali made the whole process a breeze! After waiting on the DMV, Ali was there to assure me that everything would go through smoothly. He was incredibly nice, personable, and genuinely cared about my situation. Ali went above and beyond to make sure I felt comfortable throughout the process. I can't thank him enough for making this such an easy and enjoyable experience. Highly recommend!!! ASK FOR ALI! He will make your experience phenomenal!!

    The entire buying process was smooth and easy with none of the typical haggling that goes on at other dealerships Gasco, our salesman, was incredibly helpful and knowledgeable in getting us the best car for our money. Because of him, we got a much nicer vehicle than expected while keeping our payment exactly where we needed it

    Reception/waiting area
    Val G.

    So I am shocked that the transaction went as well as it did. Buying and selling cars is always a challenge. I tried selling our truck on my own and what a fiasco that is. The cons come out of the woodworks and it is so scary to do so. So we decided to sell our new truck [about a year old] back to CarMax and then buy the car we wanted; a hybrid. We got an online proposal and a check in time. We arrived and as we walk in we see our name on the appointment list. They send us over to a check in counter who quickly let's us know we are moving onto the next phase, which is to have the car inspected. After about an hour wait, we are told the inspection came in and we are getting a $1k over our quote. It did have step bars and a bed liner installed and I must say my daughter had that car so clean [damn girl would never let me take it out]. Finally Daisy sat down with us to confirm we wanted to sell the car and we finalize the process. She was awesome but even then it took another hour. The entire process took over two hours and that's with a prelim price and appointment which they say saved time. But overall, we are very satisfied with the whole group.

    2019 BMW 330i

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    3 months ago

    Extremely friendly and helpful. Process is very easy no pressure to buy. I would definitely come back when I'm buying my next car

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    1 year ago

    Had the best experience with Vik. He made the whole process so easy. Really appreciate him. I will definitely be referring people to Vik.

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    Page 1 of 22

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    Review Highlights - Carmax

    I had a great car buying experience at this carmax location, Frank was my sales consultant and he's awesome!

    Mentioned in 35 reviews

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    Carstub

    Carstub

    (775 reviews)

    Great experience using Car Stub to sell my car, after requesting a quote online I received a call…read moresame day and had an appraiser at my house that afternoon, they matched a fair offer made from another large car buying chain, wrote me a check, and drove my car off same day. Justin Lopez was friendly, honest, and professional. I would highly recommend CarStub to anyone looking to sell a car and will definitely come back in the future when.

    Our daughter's car was totaled in a door-smash accident in Santa Barbara. The tow yard was charging…read moreus daily for storage. My husband took the day off work and drove 5 hours from the Bay Area with the title, determined to get it sold and removed the same day. We called every "cash for cars" place in Santa Barbara and surrounding area. Most promised same-day pickup... but each time we'd find out it would be days to actually schedule a truck. Hours were ticking by, and we were concerned, needing to take care of this before the storage yard closed. I called Carstub and got Sergio. He saved the day. Within the hour, he found someone who wanted the car for parts, negotiated a fair price for us, and got a flatbed driver dispatched that same afternoon. The truck showed up exactly when he said it would, paid us cash on the spot, and took the car away, Sergio turned a day that felt hopeless into a huge relief. He didn't have to go this far above and beyond, but he did. If you're stuck with a damaged or totaled car and need it gone FAST, call Carstub, Sergio was great. Thank you again. You saved us a mountain of stress.

    Car Trackers

    Car Trackers

    (725 reviews)

    I needed to sell my car and didn't want to deal with a low dealer trade-in, so I got multiple…read moreonline quotes. CarMax offered $11,500, another company offered $13,000, and Kelley Blue Book estimated $12,226--which also resulted in my info being blasted to tons of buyers. One of those texts came from Jay at Car Trackers, and thank goodness it did. I was at my son's jiu-jitsu class when he contacted me, and I stepped outside expecting another lowball offer. Instead, we talked for almost 30 minutes, connected instantly, and he told me confidently that he could beat everyone's offer. I sent him photos the next day, and within 45 minutes he called back saying he could get me exactly what I wanted. I researched the company (they even have a TikTok!) and was impressed, so we moved forward. I met Jay at their Anaheim office, filled out one DMV form, and within 15 minutes, the money was in my account. Smoothest transaction ever. No stress, no games, no back-and-forth. Jay's customer service was outstanding. He understood that I needed to sell my car quickly so I could head straight to the dealership to pick up our new one, and he made it happen without any hassle. If you're in Southern California and need to sell your car, I highly recommend Car Trackers--especially Jay in the Anaheim office. I wish I had found these guys years ago.

    I contacted Car Trackers to sell my car. We agreed on a price. Then, I didn't hear from them. I…read morecalled and texted them for an update. I was told that I would be contacted by their staff the next Monday or so for pick up and payment. By Wednesday, there was no contact. I sent text and left phone messages trying to to establish contact. Finally, a week later, I got a message that they couldn't find anyone to pick up my car. I requested that we cancel the contract for non performance. They agreed and the contract was canceled. I won't be utilizing their services in the future.

    Trade-In Solutions - Trusted car buyers, in the West Los Angeles area, since 2017.

    Trade-In Solutions

    (499 reviews)

    Sawtelle

    I found them by accident on Auto Trader and honestly had no expectations. Called on a Wednesday,…read moreand Jess picked up -- a real person, no machine, no hold music. She was warm, helpful, and never once tried to push me toward anything. I told her I wanted to come in Friday and asked if they could hold the car. She said yes, no deposit required. That alone told me a lot about how these people operate. When I got there, the boss was around too -- relaxed, straightforward, no pressure. The young guy who took me on the test drive was great -- you can tell he genuinely loves what he does. That kind of enthusiasm is rare, and it made the whole experience easy. And at the front desk, I was greeted by a young lady whose name -- I promise I am not making this up -- is Jennifer Lopez. Lol. I bought a 2021 Tesla Model Y. When I got home and ran the numbers myself, I was off from their figures by three dollars. Three. No hidden fees, no surprise add-ons -- just taxes and DMV, exactly as discussed. They also buy and sell used vehicles, electric cars especially, so whether you're buying or selling it's worth giving them a call. Couldn't be happier with the experience. Would absolutely go back and would recommend them to anyone tired of the usual dealership runaround. Thank you to Jess, to the boss, to the test drive guy, and to Jennifer Lopez -- you're all great. Antonio

    I have sold several of my cars to Trade In Solutions in the past few years. Abe, the owner is an…read morefair, honest guy and usually gives me the better trade in price than Carmax. Abe and his team are excellent and efficient, and provide a stress free, easy trade in experience. Payment is also done promptly. I would recommend Abe and Trade In Solutions to everyone.

    Carvana Ontario

    Carvana Ontario

    (689 reviews)

    This is my first time selling my car here. There was very little interaction as most work are done…read moreonline. It was actually super easy, a child can do it. But they're not of legal age. It starts with Carvana's website to sell or buy a car. Go through the questionnaires and steps. Towards the end, they break down what you need to upload to Carvana. Once it's all done and submitted, you can either have them pick up your vehicle or go there in person. Since I live so close to Carvana, I drove my car there for drop off. Keep in mind that once you go through their website and completed the paperwork, you can still keep driving your car even though you've already submitted your mileage. At the actual Carvana location, there is a sales associate who finalizes your transaction. He/she will give your car a look over and make sure everything is in order. The they hand you a check, boom, you're done!!! My car was paid off by Carvana in a little over a week. Zero balance. Overall, super quick, super easy. And this is from someone that has never sold a vehicle before! I got more money from Carvana than Car Max and various Toyota dealerships. Nice! Inside, is like a high tech machine inspired by the Japanese. The rotating platforms is amazing to watch. You can stick around and watch if you like. It's neat. All the cars you see inside the glass tower are all sold already. They're just protected from the elements for the buyers so they're not sitting outside collecting dust and getting dirty. Will I go there again to sell future vehicles? Yes. And I've already made a couple of referrals already. Will I buy a car from them? Most likely not. I prefer new cars. Always.

    Worst company on my life , my first experience was the worst , i got a car Ford escape 2020 a…read moreSaturday and next two days , 4 recalls , light engine on , wrench light on , and worn and bald tires, they want me to wait 1 entire week for the repairing without a car to use, then exhaust and disappointment for the issues i try it to exchange for another of their cars , telling them that i don't wanna have another issue with the new car for exchange, and the next that happen the other car that i pick that was a nissan kicks 2020 they found a issue, that need it to wait 2 weeks for get that car!!!!!! Soooo what type of car this company provides??? its seems lemons cars , i really dont recommend to buy cars from here , have a lot of issues , the only thing that they said is we are sorry , and that you can change your car for other one, that not at all a solution. At least the people from call center are good , but its seems that the cars no!!! At the moment my problem had no solution yet, i have the car with problem atm and no other car to use.

    Carmax - usedcardealers - Updated May 2026

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