Bill you are AMAZING!!! I went in to assist a friend who bought a car and it had some mechanical issues. Although we were assisted by a saleswoman, I saw a manager and asked to speak with him. His name was Bill, he had a nice strong handshake and gladly took time to speak with us. Bill gave us his undivided attention, he heard and acknowledged every concern from my friend. Bill was authentic and came up with a workable solution and we left very satisfied. Thank you Bill, I personally look forward to recommending more friends to CarMax Ontario. read more

Carmax - Isn't she lovely - Used Car Dealers Near Me - Ontario, California

I came in today after speaking on the phone for three hours with finance, was transferred to several agents and all did not know where the other left at, it took 3 hours fill out a company application. They approve the entire process, I come in and they hard inquired my credit and asked two twice while docking me points due to their discrepancy. We drove from Venice California. They asked to check again and hard knock my credit again to check again, did not offer to amend the mistake that they made while affecting peoples credit scores. The sales man kept walking to talk to his manager his manager hid behind the chair that was visibly behind us. I asked for something in writing to provide to my creditor due to their mistake to dispute and they had nothing to provide. This place is scamming businesses and consumers alike by blaming their international customer service line. To top this off, the notes placed also showed they said they left a VM. When no call or Voicemail was ever provided, I asked to pull the recorded calls and also no recollection on twist behalf. The manager finally comes out and says their is nothing I can do. The lack of customer service is clear, the manager stated,"you got $14,000?" No sense of logic to their own inconvenience to consumers. Recommendations to report to BBB for unethical business practices. read more

I love this place. No hassles, and no pressure to purchase a vehicle. Todd is the best salesman in the world. He is patient, caring and understanding. He gives you time to talk things over with your spouse. Just a great overall experience with Carmax. read more

This is an update to my original review. I've had my car for a few days and I love it. It's perfect. Thanks again Chris. The transaction was smooth, friendly, not pushy, perfect. Go get yourself a new car with Chris! Tell him I sent ya! read more

Carmax - That's me and my new boo - Used Car Dealers Near Me - Ontario, California

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Great Cars, But Too Busy for a Test Drive We stopped by CarMax in Ontario and were impressed by the selection, especially the luxury models. Staff was friendly, but they seemed short-staffed and too busy to accommodate a test drive at the time. We ended up having the car shipped to our local CarMax the next day, which was fast and convenient. Overall a good experience, just would've liked a little more time and attention on-site. read more

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Came in to help my mom find and buy her car. She's been driving the same "chug-chug" for years and my brother and I felt like she deserved it so we came in and within 45 minutes we met with a sales person who walked us through the process, got the paperwork started and even went the extra mile to ensure we walked out happy. Thank you car max! read more

Carmax - Used Car Dealers Near Me - Ontario, California

I took my car here yesterday for sell. My car had 236,000 plus miles on it and wanted to get something out of it. No hassles here. I did a prequote on line. Had all my items ready including the title, my ID, and my current registration. They did all the paperwork. I signed and a check was cut to my liking within about 1 to 1.5 hours. I was happy with the whole process. Elijah and Mari were nice employees! This was a second vehicle I have sold here in about 15 years. I remember that was a good process back then too! Highly recommend!!! read more

Carmax - Used Car Dealers Near Me - Ontario, California

My second experience at Carmax was excellent. I was selling an 11 year old vehicle I no longer had use for. I received my initial offer from Carmax via the website. The website was very easy to use. I made a same day appointment on a Wednesday morning. Upon arrival, the dealership was slow, which was good for me. I met with ALIJAH at the business office to start inspection process. He was welcoming, friendly, and efficient. The inspection process was quick, and I had my final offer (which matched the online offer price) in about 20 minutes. I then met with CHRISTOPHER who handled the final paperwork. He, too, was professional and friendly. We completed the process in about 15 minutes, and I had my check deposited upon receipt via my banking app. I spent less than an hour at Carmax, which was fantastic. The experience was super smooth. I highly recommend visiting on a weekend day in the morning. read more

We stopped by Carmax to check out a car and added our names to the test drive list. It was about an hour before closing, and they were pretty busy helping other customers. After waiting for about 30 minutes with no update, we decided to leave. On the plus side, they have a big selection of cars, and we were able to look at the one we were interested in and arranged to have it delivered to our local Carmax. read more

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I set up an appointment. I'm here waiting for over 10 minutes then they tell me that I'm late even though there was no one at the counter to check us in and then they tell me I have to wait two hours before somebody can see me even though I've had an appointment. What's the point of making an appointment if they're gonna put other people in front of you and make you wait two hours? Go somewhere else! read more

Alex was extremely helpful in showing me my options based on what I could afford and answered any questions me & my brother had yesterday! I highly recommend seeing him if you are looking for a car! read more

My situation is cray. My 2008 Prius basically took a dump on me, I was not expecting that to happen that day, I met Ali from CarMax, I told him my whole situation; he was kind and helped me out, I ended up walking out with a car that same day. I was helped so much and I really appreciate Ali and the CarMax team here. I haven't left a review in a while but wanted to for this experience. read more

Carmax - Used Car Dealers Near Me - Ontario, California

I'm filing a formal complaint about my visit about a week ago for a vehicle inspection. After the inspection, parts of my car were not properly reassembled. When I returned, the manager denied his staff touched anything, accused me of lying, and told me to contact my insurance even though this issue was caused by your shop. One of the device in my car was stolen and I had to insist for the parts to be reassembled. Still did not received any apologies. The manager Frank should be avoid because he will take advantage of women. This place is trash. read more

Michelle is excellent!! Her customer service is superb, she made my whole family feel at home with this dealership. She definitely took her time with trying to find the perfect car for our family. I'm very particular and very picky..so you know we went through a few! She was very patient and just really listened to what we wanted. After an hour we found the perfect car! The process and applications was very quick! I was impressed. They have a great size selection! Come here for all your car needs, their pricing is unbeatable in my opinion. They take walk ins but I would call ahead to make an appointment. So far everyone I've seen is happy and cheerful- that's a plus in my book. I'm looking forward to driving my car out! Thanks Michelle and Carmax!!! I'll be referring family and friends read more

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Such a pleasant car buying experience. Smoothest and easiest process i have ever had. Ask for Manny A. Absolute pleasure to deal with since the min we walked in. read more

This is my first experience with CarMax and I was extremely pleased. I traded my car in and the process was easy. It took several hours to get all the paperwork done, but that is typical for car buying. Freddy was super cool and chill, enjoyed my time and got a great rate and an awesome car! Thank Freddy for you great customer service. read more

Carmax - New car! - Used Car Dealers Near Me - Ontario, California

Getting my new Tesla was such an exciting experience, and Ali made the whole process a breeze! After waiting on the DMV, Ali was there to assure me that everything would go through smoothly. He was incredibly nice, personable, and genuinely cared about my situation. Ali went above and beyond to make sure I felt comfortable throughout the process. I can't thank him enough for making this such an easy and enjoyable experience. Highly recommend!!! ASK FOR ALI! He will make your experience phenomenal!! read more

Carmax - Used Car Dealers Near Me - Ontario, California

Extremely friendly and helpful. Process is very easy no pressure to buy. I would definitely come back when I'm buying my next car

Unprofessional customer service with Frank/Frankie-(past middle age, silver hair, hispanic man.) As soon as he walked up to me i could tell by his entire demeanor i was not going to get help. What could have been a quick professional experience turned into a disrespectful battle. Frank let me know it would be at least an hour for inspection, so i took a walk. it wasn't 10 minutes later Frank called. with an attitude, he said he had been trying to reach me and left a voice mail. I asked him what's going on... Frank was short with me- "We have to see your VIN in 3 places, the third place is covered by a piece of rubber, we can't give you a quote, this is company policy, come pick up your key, we can't help you." I let him know i went for a walk and could be back in 10 min. Frank huffed and puffed and said you're not even here uuhh!? Come back to my desk and get your key. I came back and asked if this was an issue because im a woman alone, i wanted to know why im being turned away so easily, with no willingness to help make a solution. i asked if i needed my husband to come down to help, and asked for a manager. Guess what they moved the rubber and gave me a quote. i shouldn't have to get nasty and threaten the company of a man to do something that should be simple. I was still unwelcome by Frank after this. He came outside shoved the paper quote at me, told me it was nonnegotiable, turned his back to me, and walked back inside. The Carmax quote was $6800.... I traded the car for $8000 at a dealer. Someone needs to talk to Frank so no one else gets treated like this. read more

This was such a Amazing experience here at the Ontario CarMax. I never have been to a CarMax and I was totally impressed. Their customer service was Amazing . Alex Figueroa took care of us every step of the way. Gimena Martinez made sure we also had everything we needed. No pressure just complete Excellent customer service they provided from beginning to end!! I also go to work with the Service department and also completely impress about the level of care by Karen Cordova she was amazing. Also the rest of the team Nicole Alcazar, Amanda Macias, Leslie Marquez, Paul Schuchhardt you all have been so kind and helpful. Thank you for the great experience read more

The entire buying process was smooth and easy with none of the typical haggling that goes on at other dealerships Gasco, our salesman, was incredibly helpful and knowledgeable in getting us the best car for our money. Because of him, we got a much nicer vehicle than expected while keeping our payment exactly where we needed it read more

Carmax - Used Car Dealers Near Me - Ontario, California

So I am shocked that the transaction went as well as it did. Buying and selling cars is always a challenge. I tried selling our truck on my own and what a fiasco that is. The cons come out of the woodworks and it is so scary to do so. So we decided to sell our new truck [about a year old] back to CarMax and then buy the car we wanted; a hybrid. We got an online proposal and a check in time. We arrived and as we walk in we see our name on the appointment list. They send us over to a check in counter who quickly let's us know we are moving onto the next phase, which is to have the car inspected. After about an hour wait, we are told the inspection came in and we are getting a $1k over our quote. It did have step bars and a bed liner installed and I must say my daughter had that car so clean [damn girl would never let me take it out]. Finally Daisy sat down with us to confirm we wanted to sell the car and we finalize the process. She was awesome but even then it took another hour. The entire process took over two hours and that's with a prelim price and appointment which they say saved time. But overall, we are very satisfied with the whole group. read more

Carmax - Reception/waiting area - Used Car Dealers Near Me - Ontario, California

Alex gave us amazing customer service! We arrived exhausted from driving around all weekend and had this one last car to look at and see if we liked it. He was 100% honest and very detailed with his information. We drove back today from Buena Park to purchase the car from him since we had such good service the day before. Thank you Alex for all you did and making our purchase so easy! read more

Carmax - 2019 BMW 330i - Used Car Dealers Near Me - Ontario, California

If I could give the service department and their shotty work a -5 star review, I would! My Subaru sat there for two weeks with exhaust issues and was kinda fixed, but not even close! I had to take my Subaru, which I just bought through CarMax and had them work on my car under their warranty, to an actual Subaru dealership, with a service department that actually does the work they say they will. $3678 later and the ISSUES were taken care of. Subaru told me that if someone did a multi-point inspection on this car and it passed, IT's Because the inspector was blind, never had done an inspection or just didn't give a crap about his job or the customers. DO NOT BUY A CAR FROM CARMAX, they will absolutely SCREW YOU OVER! Also, you can't lemon law them. I'm sure they laugh about that! What an absolute joke of a company! read more

Carmax - Oooh, I remember when this car actually ran and we were happy! What a quick 60 days it was... - Used Car Dealers Near Me - Ontario, California

Meet Shredder.... I love my mustangs, 2nd one I've bought and I've loved my 2020 ecoboost so far. Worked with the team here last month, put the mustang on hold via the CarMax app & it stayed on hold for the exact date and time I said I could come in and see it. Day of appt & seeing the car, I went across the street to my bank, got my cashier check & came right back with everything I needed for them to sell me the car. I worked directly with "Ali" he was pleasant the entire time & worked as quickly as possible to ensure I was good to go to get my car same day & off the lot. As many others have mentioned they do take a while to sit with you and print all their paperwork... but we're buying a car here so of course there is going to be a wait, they also are always busy here & all their workers were doing something & none just sitting around so that was nice to see. I was seen right away and treated respectfully despite having to wait as they had to make a paperwork adjustment. I got the 5 year, 100K mile warranty on the vehicle too & I've actually had to use it once already (wasn't for anything crazy) and CarMax has done their part, the auto start on the car was acting up but they got it in and out same day, never was charged anything.... Haven't had problems since.... But again this location is great, would buy here again! read more

Carmax - Used Car Dealers Near Me - Ontario, California

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First off, I'll start off with I've purchased multiple vehicles from CarMax over the past 15 years I was sold a MaxCare "extended warranty" for 5 years and up to 75,000. The vehicle had 47,000 miles. That means I had less than 30,000 miles under warranty. Which makes absolutely no sense, that's less than 2 years for the average driver. I understood it as 5 years and 75,000 additional miles, which makes sense. Don't buy their MaxCare. Just take it to a dealership for their inspections and have car max fix anything. They claim not to be scummy like traditional dealerships but they finally got me one. read more

My daughter just purchased a Honda Civic from Car Max In Ontario.Mike Gonzalez Was the best.He found her what she wanted and the right price. IT WENT SO SMOOTH.No pressure and very professional.Go see Mike Gonzalez at Car Max read more

My work schedule is extremely demanding and fluctuating. When most establishments would disconnect, Amanda is great at communicating promptly with me via text and email to schedule or reschedule my vehicle service appointments. I truly appreciate Amanda's willingness to assist in resolving and overcoming hurdles, rather than pass me off to another department or person. Whenever I interact with her in person, I'm greeted with a smile and we laugh and chat about whatever issues my car may be having. I have less anxiety due to her customer service skills. I'd like to acknowledge her hard work on a public platform and request this note be forwarded to her manager please. Thank you, Anthony Rodriguez read more

Carmax - Used Car Dealers Near Me - Ontario, California

I put my transfer request on Saturday at 6:37pm. It was for a vehicle from the Palmdale carmax to the Ontario carmax. Yesterday I got an email that the car was finally shipped at 4:34pm. We were tracking the progress on the emails and the texts. Today at 6:39 am I got an email saying it was going through its final quality check and that they would reach out to schedule an appointment as soon as it was ready. At 12:31 today we got a call saying the car is ready for a test drive. I told them if it goes well I'm looking to buy. The guy said it was all set see you today at 4 pm in Ontario. On the way there I couldn't see the vehicle on my account under appointment. I thought it was odd. We got there but the car was sold. Somebody bought the car at the same time while we confirmed the appointment! If you go here, make sure they don't sell the car to somebody else. The first time they sold me a faulty car and they did a buyback. Now the second time this. I recommend you take your money elsewhere. I found a better deal and better car at another dealer at the same city I live in after I left carmax this afternoon. Easy and smooth transaction. Very disappointed! read more

What a choice: friendly fake-smiling salespeople who BS you or rude salespeople who patronize you. I've been shopping for a car for a bit now and Carmax Ontario was atrocious. Never stepping foot in a carmax again. I'd made an advance test drive appointment to save time on seeing a car I wanted to check out and followed exactly what the representative on the phone told to do on arrival. Got nothing but shoulder shrugs about our appointment and one crusty salesperson who was actually insulting. Carmax is returning to the industry the incompetent, shameful and dishonest reputation it has had since cars were invented. Horrible. read more

CarMax Ontario sold me a defective, unsafe car that broke down and endangered my family. When I tried to resolve it, they missed every deadline, ignored my ADA requests, and kept calling me after I demanded everything be in writing. They tried to force me back into a car I rejected, instead of doing the right thing. CarMax only cares about sales -- not your safety, not your rights, and definitely not about treating you with respect. Stay away if you value your time, your money, and your peace of mind read more

Bought a 2016 Volvo and have had major engine issues that have me utilizing my extended warranty. Carmax denied me service and said 'go to Volvo in Ontario' they can handle their repairs. This has been an on going problem that has lead me back to Volvo for major repairs 4 times. Carmax does not help to understand this auto is a LEMON! They do not want to help resolve this and offer no assistanc/solutions on the vehicle they sold me. BUYER BEWARE...THIS HAS BEEN THE WORSE DEALERSHIP EVER. CUSTOMER SERVICE IS RUDE AND WILL NOT HELP! read more

never will come here ever again. found out my car I'm paying 13k for is only worth 3k. I'm so pissed and they ruined the excitement of getting my first car. I will never come back. I would recommend anywhere else read more

I wanted to see what I could get for my Hyundai Tucson. After sitting with the lady for about half an hour, she brushed me off and sent this other guy that low balled me on the price. He says we don't call it low balling... we call it fair market value. Call it what you want to... but it's a low ball price... and certainly not Kelly Blue book fair market value prices as you put it. I wanted to talk to him about the price and see what process I would go through. But he brushed me off and said that a lady was waiting. Well, she can wait too... like I waited. Well, I went to another place and they offered 3,600 dollars more. Hmmm... interesting! Very interesting read more

Couldn't be happier with CarMax. After shopping around and walking away from an almost-purchase because of car sales shenanigans, I returned to Carmax. I previously bought a Tacoma there in 2014 and was very happy. Now, I needed a larger tow vehicle. After I found my truck in Oxnard online, they shipped it to me here in Ontario. I purchased it with Dimitri Cacarnakis and Sales Manager Armand. They were very pleasant to work with. The zero haggling made the experience so much better. I remembered why I bought from Carmax before. After a few weeks, I had a small list of things to have repaired. Mike Ferguson and Reyna Lemus in Service helped repair every item on my list without 1 question. Mike or Reyna called me every afternoon with an update on my truck. I am VERY satisfied and will be returning here in the future to buy any future vehicles. My one dissatisfaction: reaching anyone by telephone in service was very spotty. Frequently, I would go straight to voicemail with no callback. read more

Carmax - 2020 Ram 3500 - Used Car Dealers Near Me - Ontario, California

I usually don't review Car places but I wanted to make sure that I do for this place. First off, selling our car was so easy... as long as you do it properly. Selling your car If you are looking to sell, the fastest way to do so is to get an estimate online. It will ask you a series of questions, and ask you do upload any damages you may have. Once you get your quote, (they actually honor it, as long as you answered truthfully). Once you get your quote, you can decide to go in or do a express drop off. I would suggest the express, as you just upload some documents, like the driver license, registration, title of car and odometer. Please make sure that if you are to do this, that your account name matches with the car title name. If you don't do this, this will cause an error in the system. We had to call customer service to fix this, and luckily they helped us solve the name problem. Once this was done, you schedule your pick up or go in to drop off (we dropped off) and within about an hour, they helped us get all the documents signed and money given to us. I believe at this time carmax seems to give the most for your car. Overall I was able to start the process and sell the car within the same day. read more

I am a return customer went yesterday to sale my car and from the get go I got the most rudest, arrogant, condescending appraiser by the name of Franklin. I guess because i was a female he thought he could treat me some kinda of way...little did he know I do what he does for a living and I would have never belittled a customer!!! Do better Carmax with the people you hire! You lost a good customer! read more

To be honest , i was a little skeptical at first. But I did everything on my phone while I was at work and everything went one hundred percent perfect. I did the value of my trade in on my phone and the financing.And the paperwork with an electronic signature. My appointment was for the very next day and I was only in there for 45 minutes. Jocelyn was super nice and helpful and got me in and out of there.I am very happy that I chose this place and very happy with the vehicle.I picked thanks Carmax. read more

I bought a 2023 Honda Pilot from Carmax Norco which at that time wheel was pulling to the right, they said it needed to be aligned I made a appt with Carmax Ontario since they have a service department. Upon visit I was greeted by a service writer who was polite. After leaving and driving the problem was still there I drove back and spoke to same service writer who then was argumentative and acted like I didn't know what I was talking about he then referred me to Sandy the service manager which I really didn't get anywhere with him also. He then told me go to a Honda dealer since it is still under warranty. I made appt with Penske Honda and they fixed the problem!! if Carmax would take the time to listen to their customers and not judge them thinking they don't know what their talking about I would have given them a thumbs up but Carmax Ontario 2 thumbs down. manager Sandy you and your staff need to learn more customer service !! read more

Had the best experience with Vik. He made the whole process so easy. Really appreciate him. I will definitely be referring people to Vik.