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    Kh Auto Financing

    4.0 (5 reviews)

    Services - Kh Auto Financing

    Auto loan

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    7 years ago

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    Mike T.

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    Navy Federal Credit Union

    Navy Federal Credit Union

    (58 reviews)

    I am extremely disappointed with the customer service we received at the Navy Federal Credit Union…read moreOntario branch. I brought my daughter in to open her very first account, expecting the same excellent service we have always received at the San Bernardino location. Unfortunately, the experience was the complete opposite. The representative who assisted us was absolutely no help. There was very little acknowledgment, guidance, or effort to make my daughter feel welcomed as a new Navy Federal member. Opening your first account should be a positive experience, especially when your family has been loyal Navy Federal members and recommended the credit union to you. What bothered me most was the lack of interest in helping us. We did not walk in expecting special treatment, we simply expected basic customer service, communication, and assistance. Instead, we walked out feeling as though our business was not valued. I have other children who will eventually need accounts opened, and after this experience, I will absolutely NOT bring them to the Ontario branch. I would rather make the drive to San Bernardino, where we have consistently been treated with professionalism and respect. Navy Federal has always set a higher standard in my experience, but unfortunately, the Ontario location did not come close to meeting it. I would not recommend this branch based on the poor customer service and lack of acknowledgment we received.

    DO NOT BOTHER WITH A MORTGAGE LOAN PROCESS WITH NAVY FEDERAL!…read more Google the issues with them and believe every word the families are stating. They will wait until ONE BUSINESS DAY before your loan closes and deny you based on information they could have requested 30 days prior. By then you will be left homeless and with your entire household packed up expected to be moving into your new home. They're severely negligent is doing their job properly and leaving countless families in positions just like ours. We are now processing with another bank that we should have went with in the beginning. This review is only the beginning. I will be going more public soon so other families are warned about how pathetic they and what a waste of time they are.

    Audi Ontario

    Audi Ontario

    (882 reviews)

    I had an exceptional experience with our auto lease representative, Mr. Jon Klempner. He…read moredemonstrated professionalism, extensive knowledge, and a genuine commitment to assisting my wife in selecting the appropriate vehicle, rather than exerting undue pressure to secure a sale. Mr. Klempner addressed all our inquiries with honesty, facilitated a smooth and stress-free purchasing process, and exceeded expectations to ensure our satisfaction at every stage. His exemplary customer service, patience, and meticulous attention to detail rendered the leasing process highly favorable. I wholeheartedly recommend Audi Ontario to anyone seeking a reputable and committed sales professional. This marks my wife's second Audi from this dealership. Furthermore,my niece is also considering acquiring her vehicle from this dealership based on our recommendation. Thank you, Mr. Klempner, for making this transaction both effortless and enjoyable.

    SITUATION: I called about a locking malfunction issue on my Q6 eTron. The cascade of issues that…read morefollowed left me frustrated as a customer; poor communication and lack of service recovery from management prompted me to write my experience on Yelp. BACKGROUND: Issue #1: I arrived and was assigned to Alexis Torre. She informed me that they would perform a "software update" which requires my spare card key. I was NOT informed when I scheduled the service appt. and did not bring it. I was told they cannot perform the service. No apology from her. I had to return home with my kid in tow. Issue #2: At the time of scheduling an appt., the service call center confirmed an Audi loaner vehicle of equal SUV size. Alexis Torre informed me that an Uber would pick us up and take me to a rental center to pick up a car. I was blindsided by this change in their policy. Thankfully, the car rental representative had a better attitude. He was friendly and helpful. ASSESSMENT: Service call center and service representatives need training to catch these required items necessary to complete the "software update" and/or service. Alexis could try to be more empathetic to the situation and improve her verbal and written communication skills for better service recovery with customers to build relationships with returning clients. Instead, she was very cold and condescending. RECOMMENDATION: Do your research. Take your valuable time and business to a better service dealer.

    Kh Auto Financing - autoloanproviders - Updated October 2026

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