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Article Acceptance Company

1.4 (11 reviews)
Open • 9:00 am - 5:00 pm

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Navy Federal Credit Union

Navy Federal Credit Union

(58 reviews)

I don't know why such a low review and rate When j step in…read moreevery body said welcome and ask how can I help you today ? And at the end walk out every body said have a nice day ... So branch is clean and AC is so cool So nothing wrong with staff here Highly recommend

I am extremely disappointed with the customer service we received at the Navy Federal Credit Union…read moreOntario branch. I brought my daughter in to open her very first account, expecting the same excellent service we have always received at the San Bernardino location. Unfortunately, the experience was the complete opposite. The representative who assisted us was absolutely no help. There was very little acknowledgment, guidance, or effort to make my daughter feel welcomed as a new Navy Federal member. Opening your first account should be a positive experience, especially when your family has been loyal Navy Federal members and recommended the credit union to you. What bothered me most was the lack of interest in helping us. We did not walk in expecting special treatment, we simply expected basic customer service, communication, and assistance. Instead, we walked out feeling as though our business was not valued. I have other children who will eventually need accounts opened, and after this experience, I will absolutely NOT bring them to the Ontario branch. I would rather make the drive to San Bernardino, where we have consistently been treated with professionalism and respect. Navy Federal has always set a higher standard in my experience, but unfortunately, the Ontario location did not come close to meeting it. I would not recommend this branch based on the poor customer service and lack of acknowledgment we received.

Kh Auto Financing

Kh Auto Financing

(5 reviews)

Worst place to go if you're looking to get a decent car. They lied about the title of the car…read moreclaiming it was "clean", and when seeing the vehicle in person it was a complete salvage. I ended up pulling in to a dirt lot, with a bundle of cars that looked perfect online, and that mike said were also in great condition, only to be deceived. One guy was tearing out parts of a car as we drove in, and the car I had an interest in looked horrible. The back seat was practically ripped off, there were coffee stains all over the interior, scratches on the paint, and just looked like a total sham. The 2016 model car was listed for 14k out the door but I wouldn't have even paid 5 for it. Mike says that there was a small coffee stain in the back seat... let me correct my statement. With half of the back seat practically ripped out, and several "stains and holes through the front seats, I don't think just a coffee stain is the issue. The seats wouldn't even recline in a coupe... how the hell else would anyone get back there?? They also take pictures of the only good looking sides of the car, meanwhile the rest is most likely already stripped for parts. This place is a great to buy a car if you like it broken. Thanks mike!

I didn't end up buying a car after all. However, Mike was so helpful during my car shopping…read moreEXPERIENCE. I would highly recommend this dealer. I loved how he took the time to speak to me over the phone. Other dealers would pressure me to come in if I was interested in a car.

CarFam - This beautiful truck got to go home with this awesome people

CarFam

(229 reviews)

The sales manager Polly, was phenomenal! She made everything a breeze with all the paperwork and…read morecooperated with our budget and financing terms. Would definitely come back here if I ever need another car in future! The interior of the car was in really good condition with very minor damage such as the headrests and the arm rests and exterior damage was just a couple scratches but honestly for a 2013 Lexus with 103k miles is a STEAL. Carfam provided us with spare keys and carted reports of all the detailed maintenance which was much appreciated! Carfam even included an extra $20 on them for you gas! I have never been to a dealership where do they do that and it made it all worth while. Thanks again!

CarFam is the best!! Phally Keo, "Internet Specialist," was absolutely amazing. She was able to…read moreanswer all of my purchasing questions through communication by text or by cellphone conversation. She even took the time to send me pictures and videos of the vehicle I was purchasing. What made this purchase for me even more amazing was that I lived 4 hours away from the CarFAM DEALERSHIP. Estefania the sales representative at CarFAM was amazing as well. She was able to complete all the paperwork in record time. She also made the processes seem so simple. I have purchase many cars in my 66 years of life - With other dealerships it always took to long to complete simple paperwork and made the process even more difficult. Youhan the finance manager was very helpful in assisting me get the best value for my purchase. He searched and found me the best rate for my purchase and even managed to save me a few extra bucks when my own financial institution could not. If you're in the market for a vehicle CarFAM is the place to visit. EVEN IF YOU LIVE 4 HOURS AWAY AS I DID.

Carmax

Carmax

(866 reviews)

The service here was absolutely amazing! I called Monday, 8/17/2026, hoping to get an appointment…read morefor my car service before I had to leave town for a work trip. I was initially told the first available appointment would be in the first week of September, but they worked with me to get me in much sooner. That was such an incredible help! When I arrived for my appointment on 8/20/2026, the staff was phenomenal. I worked with Leslie M., and she was absolutely incredible. She went above and beyond to help me and ease my mind by keeping me updated throughout the entire process. Leslie called me within two hours of dropping my car off to let me know the diagnostic was complete. She explained that they were waiting for my warranty company to approve the claim and that they were already ordering the necessary parts. My biggest concern was how long the parts would take because of my upcoming work trip. Then, around 4:30 p.m., Leslie called me again to let me know the warranty had approved the claim, the parts had arrived, and they had already installed everything! My car was ready for pickup that same day. I was absolutely amazed at how quickly everything was handled. The customer service, technicians, and entire staff were incredible. They worked so efficiently and did an amazing job. I cannot thank Leslie enough for going the extra mile, rushing the process, and keeping me informed every step of the way. And to top it all off, when I left, I realized they had even topped off my car with gas! What an amazing and unexpected blessing. I will absolutely continue bringing my car to this CarMax location. They have an amazing team, and the level of service I received was truly exceptional. Thank you so much, Leslie, and the entire team, for making what could have been a stressful situation such a smooth and positive experience!

My husband and I sold our car to CarMax in June (good offer) and bought a truck (great deal). It…read moretook a few hours to get everything straight for the sale (blamed on new employees), so they paid for our dinner ($40). Well, it has been almost 90 days, and they offered to buy the truck back because they weren't able to get the title, and my insurance company was getting ancy because of California law.. My husband and I called a few times during this waiting period and finally, in September, we just showed up in person to CarMax (while planning his mother's funeral). Guess what! The day we showed up is the day the main office got the duplicate title (huh)! We test drove a few cars anyway, but we left with our truck and a promise it will be registered with the DMV immediately. Fingers crossed... UPDATE: After we left CarMax on Thursday, we got a call on Friday asking us to bring the truck back in because they need to smog it and take it to be weighed to register it. Sigh. So we are back again waiting in the waiting room to get our truck back. They compensated us for gas ($33), but really? So, my advice is to make sure they have your correct address in case they "try to get in touch with you" (there is more than one place for it, apparently), and make sure they have already received the title before you buy the vehicle. This was a recent lawsuit, fyi... R.I.P. Mom

Citrus Motors

Citrus Motors

(881 reviews)

Bought a used truck here over the weekend and had a fantastic experience from the moment I first…read moreinquired about it. Sandy was incredibly helpful, sending me pictures and videos and answering all of my questions promptly and honestly before I made the trip out. Steve helped me when I arrived and was super patient and attentive. He gave me plenty of time to look over the truck, take it for a drive, and make my decision without ever making me feel pressured. Takin, the manager, was also very pleasant and straightforward to deal with, and Dustin in finance made everything clear and easy to understand with absolutely no pressure. The whole experience was nothing like the stereotypical dealership experience. Everyone was friendly, transparent, and easy to work with. I even had an issue with the battery shortly after leaving, and they immediately agreed to take care of it and replace it without any hassle. To me, that says a lot about how they treat their customers even after the sale. Such an easy process from beginning to end. Thank you Sandy, Steve, Takin, and Dustin! You guys rock! Will definitely see you in the future!

Don't buy a Ford from here! I'll never buy a Ford again. I spent a lot of money on a truck only for…read morethe rear differential to completely fall apart at 17,000 miles. Citrus Ford refused to help me. Communication is terrible, as others have noted. They use middle men to make it difficult to get help. No one was rude to me, I'll give them that. But no one was willing to step in and make it right; everyone passively shrugged and said "yea that sucks" as if it happens to new Fords all the time. I guess maybe it does! I spoke with the service manager, a sales rep, one tech and all three assured me that it's absurd to expect a customer to cover a nearly $8000 power-train repair on a truck this new. I applied for Ford's "Goodwill Assistance" program but was told I do not qualify and that they couldn't tell me why. I was offered a $1,500 discount (the price they charged me to diagnose) IF I completed the nearly $8000 worth of work, but I declined to give them any more of my money. I walked away; they got $1000 and I got a truck that doesn't work. If you're a loyal, paying customer, this is what it gets you here: a defective vehicle, a runaround, and a massive bill with zero accountability. Do yourself a favor and take your business to a dealership that actually stands behind what they sell. I won't be back, and I'd strongly encourage you to spend your money somewhere else.

Article Acceptance Company - autoloanproviders - Updated October 2026

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