BEST auto sales dealership that I found. I was in a desperate measure to look for a car that fits my needs. This was my first purchase car that helped me build my credit! Eddie (Owner) and Gonzalo (Salesman) understood what I needed and for an affordable price, I locked my eyes on this new 2016 Nissan Sentra with EXTREME low miles. Excellent customer service with Eddie. Easy process with easy prices. Great hospitality served by the owner, Eddie, who offered coffee, water, and tea while you go through the process. HE EVEN FILLED MY TANK!! Would 10/10 recommend!! Very trusting and reliable. read more

Metro Auto Loan - Nissan Sentra 2016 - Auto Loan Providers Near Me - Fontana, California

Bought a 2013 Lincoln SUV on 6/28 Was told the car had no major issues or repairs needed and had recently been checked out and had an oil change. So far I am $700 deep in repairs and looking like $400 to go. Fuel injector needed replaced Rear brakes replaced Key fob not holding emergency key New oil change to fix their sloppy job Engine oil pressure low and unstable due to needed repair Car has spent more days in the shop in the last week than I've been able to use it. Purchased the extended warranty. Covers none of the repairs needed and they require proof that any upcoming issue never existed/repaired previously. So basically the warranty is useless BUYER BEWARE read more

Was in need of a truck fast after mine finally died. I contacted Metro Auto Loan and spoke to Ray who was very helpful and honest. Times are hard but we were able to come to an agreement on the price that could not be beat. Thank you Ray for being a great salesman. I highly recommend Metro Auto Loan and don't forget to ask for Ray. read more

Metro Auto Loan - 2011 Chevy 1500 5.3 - Auto Loan Providers Near Me - Fontana, California

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We live in the area so we drive by all the time. My husband had been looking for a truck for a few weeks. On our second visit to Metro Auto Loan he found the one - 2018 Dodge Ram 2500. Everyone we encountered at Metro Auto Loan were very helpful and not pushy at all. We ended up working with Ray on our deal. He was very courteous and gracious for our business...something you don't find very often at car dealerships. If you're looking for a used truck go check them out The reason I gave them 4 stars instead of 5 is because their interest rates are a little higher than our credit union. read more

Metro Auto Loan - Auto Loan Providers Near Me - Fontana, California

Always a buyer in the past from "big" dealerships, I was skeptical at first of going with a smaller outfit, but was delightfully surprised with my decision to check out MAL. Not only did they pack in a lot of great late model quality inventory into their lot, but they were also honest and priced lower than I expected, probably a result of having lower overhead than those mega-dealerships. Very satisfied with the entire process! William was a great sales person and very accommodating to the many questions I asked along the way about the vehicles I wanted to check out! read more

Metro Auto Loan - Auto Loan Providers Near Me - Fontana, California

impolite irespectable Eddie ( I think he is the owner), I arrived with friend at the location , I had two cars in my mind to choose from Lincoln MKZ or Jetta tdi, Eddie is a person with no respected proffesionalism whith his customers, You can't even negotiate the price with him or he will end the negotiation on the spot ,very rude too, I asked to buy a gab insurance he offered it for 30$ a month for 5 years( was 20$ on the phone) .... CRAZY , gap cost not more than a 500$ for new car at Toyota dealer for the whole 5 years payements , I am happy I got away from this dealer, I got my Rav4 from Toyota with extended warranty and Gap insurance for 230$ (he offered 200$ payment with no warranty) If you get trouble with car there is no warranty after 30 days , he offered 50% for first month , this's low quality dealership ,you need to be more polite and professional with your customer . read more

Me and my husband bought Toyota Camry Hybrid here today. Sales manager Ray was very helpful and knowledgeable. He gave us the best interest rate and added bunch of perks to our purchase. We were in and out in a short period of time and drove away the car with full gas tank that Ray kindly put in for us. I highly recommend this dealership to anybody who is searching for a used car with good price! :) read more

Just wanted to add, that if they say there's a half tank of gas in the car you buy, best to verify. Because they'll say you'll get a full tank, but not exactly! read more

Very good dealership that I highly recommend, we've bought about 4 cars here. They work well with you and are very friendly, they help us out a lot and they're bilingual also, so it's better for others. The guy I usually go to is Gonzalo, talk to him if you went the best deal on a new car. Very cool guy, everyone at the shop is very cool and friendly. I just want to thank them for helping me get the car I've always wanted . read more

Ray at metro auto loan is awesome and always makes our car buying process easy! We have purchased two cars from him now, and had great experiences read more

I wasn't able to make a deal with this dealership, as the vehicle I was in the market for that they had listed, already sold. Their salesperson I worked with was incredibly nice and wasn't trying to pressure me into another vehicle that I wasn't interested in or didn't pressure me for a sale at all. On my next possible search, if a vehicle shows up here that I would be interested in, I will be more than happy to make the drive from Ventura County to check them out. read more

This was the easiest process for me. Ray was so helpful and answered all my questions. Also I have never been to a dealership where they offer you water and make you feel so comfortable. Such great service. It was great, i appreciated all the help. Great place, great car. I came 5 hours away to just get the car and I am not disappointed. Thank you read more

One of the easiest car buying experiences we've ever had. Ray was super polite and friendly. Recommend this dealership to everyone!

This is the worst place to get a car. They are so unprofessional and can't even get their records straight. I purchased a car here And it turned out to be a Lemon. I returned it and they still didn't help The salesperson Rafael and Eddie the owner are the worst people there I would advise anyone to stay away from this place read more

Well it all started good, friendly and promising only to find out after we took our new purchase to Mercedes to get checked we ended up with repairs of over $5,000 dollars. It had a coolant leak even " after ray said he had it checked out and no leaks reported" , front and rear motor and transmission mount needed repair, sway bars needed repair, thrust arms needed repair. When I brought it up to ray he said Mercedes dealer of Ontario California are liars and just want money. So I retract my positive review and I am saying go elsewhere. Save your self the headache and the lies don't let their good ol hospitality and manners fool you. read more

Metro Auto Loan - 2013 Mercedes C250 - Auto Loan Providers Near Me - Fontana, California

Looking for used vehicle is tough. metro Auto Loan made it easy by starting at a great price leaving no need to negotiate. This place was about the tenth dealership I stopped at, I should have come here first. Ask for Ray, he's very upfront with everything and easy to work with. Thank you Ray! Do your homework and then check with Metro Auto Loan first! read more

I am a first time car buyer and this establishment completely ruined my experience! They were extremely rude and disrespectful. Each and every one of them there (especially the owner and Ray) were unprofessional, unaccommodating, manipulative and inconsiderate. Furthermore, their customer service was disgusting! There was $5000 worth of damage to the car I was considering (had it inspected at an Infiniti dealership) and still they were unwilling to even speak about pricing with me. They were aggressive and blatantly lied on numerous occasions regarding a myriad of topics. They attempted to sell the car I was looking at from right under me while I was still on the lot trying to have civil and mature conversation with them. I would never give them a cent of my money nor a minute of my time ever again and I advise no one else does either! They epitomize the notion of sleazy cars salesmen! P.S they only got one star because I didn't have a choice. I would give them negative stars if I could! read more

My salesman Ray made sure I was taken care of from start to finish. A hassle-free buying experience! I was surprised that the entire process took about an hour. If you're looking for a quality used vehicle, give them a call. read more

I went to Pacific auto sales to buy a 2500HD they had for sale. I had called them and they gave me a price of $45999. I arrived and all of a sudden there was a bunch of nonsense added on. Extra services etc. Terrible sales tactics. So I went on Craigslist and started looking and found Metro Auto Loan. They had the truck I was looking for. I called them up and Eddie answered. He said the price is the price..no extras at all. So I said I'm on my way. Upon arriving I found they had 2 trucks.. I was given an amazing deal on two trucks. The process was flawless. Super quick and simple. I was out within a hour. Highly recommend !! Will be buying more vehicles from them. read more

Bought my first credited car purchase here! My brother and Dad bought their cars here, years before I have, and we've been coming back every time as we each needed new cars. The owner Eddie is honest, and always happy to see you! Even I, one of the more skeptical types when people are selling me things, felt very welcomed. Everyone working here were very patient with me and all my questions. Took me 2 week's before I scored on a good Optima before it made it on their website. I tried going to another dealership for a similar vehicle and they wanted just as much as the new ones! They weren't willing to deal! Eddie prices are good to fair, always new inventory, well-established dealership! I would recommend at least checking out the lot first like I did before going to the next place. read more

Ray was very helpful we didn't get the deal done at first but he was willing to make it happen called me back the next day with the deal I was looking for. They are very friendly here nice cars in their inventory definitely recommend if you're in the market for a used car give them a look read more

Gonzalo and Metro Auto Loan was able to get me in a car with no problem. Bad credit and a Repo on file I was able to get a car in my name. Now I'm able to rebuild my credit. The process was smooth and easy. I recommend going here they have very good selection. read more

Metro Auto Loan - 2013 Hyundai Veloster.. love it! - Auto Loan Providers Near Me - Fontana, California

This place is a complete joke. Called them and spoke for 30 minutes about a Passat I wanted to buy. First their advertised price and mileage was different in the 3 different places they gave me to see pricing. Then told them I would be there after my 2 hour drive. I informed them before I left that I was taking the car to Montana and they said that is fine that all I needed was to show my ID to avoid paying California taxes. So I showed up with cash prepared to pay full asking price for the car and they informed me I needed a bill with my name on it from Montana and that unless I had that they wouldn't sell me the car. I'm not sure who carries bills on them from home when they are on vacation but I'm not one of them. Last time I'll ever be a potential customer at this joke of an establishment. If I could give zero or negative stars I would. read more

Great car buying experience made easy by our salesman Ray. Easy and straight forward.

I purchase a f250 from here and had a good experience. They honored the price I received from my financial institution and they did not play any games. read more

We found Metro Auto Loan through cars.com. We drove two hours to get there not knowing what to expect. We were buying a 2016 truck with low mileage for a great price. It's a great little family style business. Our salesman Gonzalo was very professional and courteous. They pass up the glitzy auto dealership stuff to give you more savings. We will be back when we need to replace our next car. read more

Came into the dealership after finding a couple cars on CARGURUS.COM that were of interest to me and they were located at METRO AUTO LOAN within minutes of showing interest online. I received a very friendly call from Rafael S. Asking me if there was anything he could do to assist me in my car buying experience. I made an appointment to test drive a few cars. And, fell in love with a 5-Speed Manual 2013 VW Passat S with only 39,000 miles. The price was great $7,999.00 plus Tax, Licensing, & Doc.Fees and proceeded to pay CASH on the spot for the car $9,200.00 The Daytime Driving Lights we're burned out so, Rafael immediately had his mechanics hop on getting the bulbs replaced and had the car fully detailed prior to handing the car keys to me. Rafael S. made my car buying experience smooth and enjoyable....I cannot NOT recommend any salesman more than him!!! read more

First the staff was great. Very helpful. Found the truck that I had come for. Worked a ok deal. I should stood my ground on trade in but that's my weakness. Love my new truck. But just a couple of issues. 1. After we completed deal. And turn over was going down. only one key was available. I was told by lot personnel FOB key was available for 50.00 online. We'll try 190.00 with programming. After market. 350.00+ dealer. my bad for letting that go. 2. Lot personal took truck in back and washed it very cool. We. my wife and I were very excited with our purchase grabbed the one key loaded kids off we went. Truck runs great still does we have had it for a couple of months now. Very happy. When we got home noticed a foot long Crease in passenger rear corner panel. though to wheel well. I asked my wife if she noticed this at lot she said no. I inspected crease and rubbed my finger across it. Wet paint rubbed off. WTF. I think this happened when truck was takin for wash At this point,lot 50miles away. And I didn't feel I would win arguing over this. so, That's it. Take it for what it's worth. Keep an eye out I feel they will screw you over if you give them a chance. Last note. I saw the screen that the margins on the deal Was made from my trade in and from my purchase as they left the wrong screen up when they were showing me my payment schedule on the loan. They could of purchased a key. And I am in the wrong business haha good luck. read more

Metro Auto Loan - Auto Loan Providers Near Me - Fontana, California

I am looking for a late model Kia Soul and am having a host of bad experiences. This is just one of several I'm reviewing: THESE PEOPLE ARE CON ARTISTS!!! They will get you in there with the promise of a much better deal than advertised. Once you've driven all the way out to the desert they won't entertain any offers. They have a take it or leave it policy. Also, they don't seem to want to deal with cash purchasers. I'm not sure what they are charging in interest (I suspect a great deal) but they seem to prefer hefty interest payments to those of us who prefer to pay as we go. Further, they don't return calls and when you try to pin them down on a price they are incredibly rude. Lastly, I had the definite feeling that their condescension and nastiness was gender bias. I was fairly certain that they treated me the way they did because I'm a woman. STAY AWAY!!! FAR AWAY!!! read more

If I could give negative stars I would. DO NOT BUY a car from here! They will rip you off and then there is nothing you can do about it. Your stuck with a POS that you can not get rid of. First. They give you a warranty for the first month of purchase then give you the run around for the whole month if anything needs to be fixed. Second. Replacing old parts with parts off a different car doesn't constitute as "new parts" they are just as old as the old ones. Third. They never return phone calls, even when your car is in their possession, therefore you have no clue what "work" is actually being preformed. Prices on cars are pretty decent here and we thought we were getting a great deal but in reality these cars are from the auction and repaired (by mechanics that don't know a thing about cars) or are just total lemons. We've literally had to research all the problems with the truck then tell them what the problem is. So annoying. Save yourself the hassle and get a certified car from a dealership! read more

We came to this dealership to look at a car that we found on Truecar.com for USAA members. Ray was very helpful as soon as we walked in. He was very knowledgeable on the car and answered every question that we had. Ray price matched the car to the USAA listing price. The paperwork process was very easy and fast. Everything was explained to us. Ray came back with a monthly payment quote to include warranty and gap insurance without question, which was very helpful and we very much appreciated. We would recommend this dealership and Ray to anyone looking for a great experience in buying a used car. read more

I gave Metro Auto Loan five Stars because of there excellent staff , large variety of beautiful automobiles , and great financial approvals this dealer makes a car buying experience easy and painless =D read more

Metro Auto Loan - Auto Loan Providers Near Me - Fontana, California

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Will advertise one price on the Internet than up the price a few hundred when you get there. Cars are overpriced. You can get a new car for a couple grand more with lower interest rate at a real dealer and your payments will end up the same and you'll have factory warranty. The dealer offers 30 day warranty or 1000 miles. And if your car does mess up during that time, they take forever to respond. They tell you to bring it in tomorrow and when you do they say the mechanic isn't there. So by the time you actually get it there your 30 days are up and they won't help you. If your 31 days over because of holidays, than too bad for you. The office is dirty and there cars are dirty. The cars are packed with miles. And they are dinged up. I regret buying a car from this dealer. Go to another dealer. This place sucks. read more

Ray is awesome, he made the process easy, and answered all of my questions. This dealership is not pushy, and had multiple options when the car I came to look at didn't work out. read more

I have spent the better part of last December shopping for a pre-owned Jeep Wrangler. I have searched in LA, OC and IE, visiting many sellers, both private parties and dealerships large and small. Not finding a quality vehicle with a reasonable sticker, I was on the verge of giving up for a while. Then, through a Craigslist ad I found Metro Auto Loan in Fontana. The jet black Wrangler in the photo immediately drew my attention for it appeared extremely clean for its age. Mileage was within my expectation, too. I curbed my hope as I had been disappointed so many times in previous visits based on a photo. Well, not that late December night. I walked into the Metro Auto Loan lot and was met by a friendly salesperson. The Jeep looked even better in person. Superb inside and out. Undercarriage was pristine, tires beefy and new looking. The softop appeared nearly brand new, shiny and taut with unblemished windows. Headlights shone bright with no hazing on them whatsoever. Having seen so many similarly aged Wranglers beat up and rusted out, I was very glad to behold one that finally met my expectation. Without delay we went on a test drive. Unlike perfunctory test drives given at most other dealers, our test drive was substantial and provided ample opportunity to feel the Jeep out. It drove beautifully. The Jeep was quite reasonably priced to begin with. Negotiation experience was productive and without drama. Final price was definitely satisfactory to me and so was the financing terms. My Jeep came with a limited time warranty. I took it in to repair the ventilation/AC unit two weeks after purchase. Within just a few days, all repaired under warranty. In summary, Metro Auto impressed me with their integrity and good business practice. It shows in the high quality of their inventory, below-market pricing, helpful employees, good financing and hassle-free honoring of the warranty. I want to add that their salespeople are really friendly, forthright and hard working. They will work with you patiently until the deal is done and take care of you when you come in for services. After I dropped off my Jeep for a warranty repair, they insisted on giving me a ride home, which I really appreciated, especially on a rainy day. I won't hesitate to go back for a repeat purchase and would confidently give referrals. If you are in the market for a used car or truck, Metro Auto should be on your short list. read more

We came in from out of state and we thought this place was amazing until we had to register the truck. The dealership had registered the truck for us in CA..we came from it state and we are now unable to register it where we live unless we want to eat another $1000. On top of it we can not get the dealership to call us back. read more

these people DO NOT CARE about you, they only care about your money. My husband​ recently bought a 2006 F-150, and it was trash. IT WAS A LEMON CAR. As soon as he had signed the contract they had told him about 2 days later that no one wanted to pick up the loan because it was too small. They asked my husband to ask his bank to pick up the loan...- what kind of salesman asks the customer to ask their banker to pick up a loan....- it is the salesman's job to look for a bank to pick up the loan. Second, a week after my husband had the car, it started to have problems. The valve lifters on the truck were going bad and the transmission started to slip, and it turned off when turning the wheel to reverse. We took it in because of the 30-day warranty and they mentioned they were going to fix it. We got the call to pick it up and they had only changed the oil?? they told us to drive 500 miles and if the problem persisted they would change the oil again. We asked for that on paper, and they refused. And they went for a verbal contract/agreement. Absurd... we drove for 500 miles and the problem persisted they took it back and said they were going to fix it... point of the story is that they never fixed the valve lifters and stated that the transmission never slipped. Today, my husband and went in and told the Sales Manager Ray that we were frustrated and needed to get the car fixed as stated in the California Lemon Law. Ray refused, and I told him we were going to sue. He directly told me to shut my mouth as I did not know what I was talking about. THESE PEOPLE DO NOT CARE, I ADVISE YOU TO NOT GIVE THEM YOUR BUSINESS. p.s. we got our money back.. read more

WARNING don't buy from Metro. Just want your money. Bought a 2014 Ford F-150 on 2/13/2019 at Metro Auto Loan. On 2/17/2019 **** 3 DAYS LATER, truck wouldn't start. Not even 50 miles on it since we bought. We were left stranded at 10pm. Come to find out battery is dead, cannot be fixed. Had to buy a new battery costing me $180. Went to there dealership today bring truck by and showing battery receipt as we got left stranded Sunday n thought they would help with cost to be told... oh you should of brought it to us. Hello 10pm bring it to you? Do you all not understand battery dead. Said no they won't cover any cost. They called big boss and he said no won't cover. No integrity. Mario and Pam read more

We were looking for a car and need one quick. We found this place on truecar and were amazed at how fast and simple everything was. We saw the car reach out and the price on truecar was the price they sold it for no funny business. Ray an amazing sales person he made sure we got a good deal and gave us a low monthly payment. Would highly recommend. read more

Sergio and William did a great job helping me find the perfect family friendly vehicle. The process was easy and fast. Would definitely recommend to anyone looking to buy, great prices and many automobiles to choose from. Go check them out! read more