CarFam is the best!! Phally Keo, "Internet Specialist," was absolutely amazing. She was able to answer all of my purchasing questions through communication by text or by cellphone conversation. She even took the time to send me pictures and videos of the vehicle I was purchasing. What made this purchase for me even more amazing was that I lived 4 hours away from the CarFAM DEALERSHIP. Estefania the sales representative at CarFAM was amazing as well. She was able to complete all the paperwork in record time. She also made the processes seem so simple. I have purchase many cars in my 66 years of life - With other dealerships it always took to long to complete simple paperwork and made the process even more difficult. Youhan the finance manager was very helpful in assisting me get the best value for my purchase. He searched and found me the best rate for my purchase and even managed to save me a few extra bucks when my own financial institution could not. If you're in the market for a vehicle CarFAM is the place to visit. EVEN IF YOU LIVE 4 HOURS AWAY AS I DID. read more

CarFam - This is the Jeep we bought at CarFam. - Auto Loan Providers Near Me - Rialto, California

The sales manager Polly, was phenomenal! She made everything a breeze with all the paperwork and cooperated with our budget and financing terms. Would definitely come back here if I ever need another car in future! The interior of the car was in really good condition with very minor damage such as the headrests and the arm rests and exterior damage was just a couple scratches but honestly for a 2013 Lexus with 103k miles is a STEAL. Carfam provided us with spare keys and carted reports of all the detailed maintenance which was much appreciated! Carfam even included an extra $20 on them for you gas! I have never been to a dealership where do they do that and it made it all worth while. Thanks again! read more

CarFam - Brand new car! Easy process and amazing service! - Auto Loan Providers Near Me - Rialto, California

Dont buy a car from here, its problem after problem. I bought my car here end of July and it has been nothing but problems. To start off before I even got the car the ac was out and I didn't even enjoy the car till about two weeks out where they supposedly fixed it but then again a week later had to go back and have them fix it again, then a week into getting the car I asked about the brakes because they sounded bad and I then got told its because the water sitting on the brakes so then I drove for a couple days and the car started shaking while I was braking, i then texted the sales person and proceeded to get blocked. Even the manager constantly ignored me when asking for my contact, all I was asking for was a copy of my contact which I didn't get up until a couple weeks ago. The next problem was recently when it rained I went out to eat with my husband and my brother in law when i came back to the car the whole top of the front windshield was drenched and leaking water that got all on my seat as you can see in the picture, it then also got all over the radio and now the radio cuts in and out as you can see in the video, the manager Irvin said the only thing they can do is seal the window, so your saying due to there mistake I have to fix the radio inside the car now and get my seat cleaned due to their mistakes. It is constant back and fourth with them and they always pull the car still has warranty card but when I take the car to go get fixed who is going to have to pay that bill... me, i only had the car for about 3 months now and is constant problem after problem. DONT DO SERVICE WITH THESE PEOPLE. read more

CarFam - Auto Loan Providers Near Me - Rialto, California

Johann and Polly pocket Was very disrespectful and hung up in my face 8 to 9 times when I asked to speak with the general manager about my denial. I don't have an issue with the fact that the bank denied me the issue I have is the fact that he hung up in my face multiple times when I requested to speak with the general manager. When I speak to the general manager, Magic he was biased and rude and claimed that I was screaming and yelling to his lower level manager. I never screamed at anyone. All I asked is to speak with the general manager. Then the general manager said that he didn't hear how his manager was speaking to me because the call was placed on speakerphone, which is extremely unprofessional. All he heard was me. This is ridiculous. I wouldn't recommend anyone to buy a car from this highly unprofessional and extremely rude dealership and I will be reporting them to the Better Business Bureau. Magic needs to do a magic trick and disappear read more

Magic, Irvin and Val all were super helpful in my transaction. Answered all my questions and were able to get me a great deal on my 2021 GMC Yukon Denali. Super happy with my pu read more

CarFam - Auto Loan Providers Near Me - Rialto, California

I have not purchased a car from them yet but I did go to their lot to check cars out. I have to say, this was one of the best experiences I have had at a dealership. They made it fun and there was absolutely no pressure. I decided to hold off and think about my options. They agreed and never put any pressure on me to purchase a vehicle. These guys are awesome and very personable. I'd definitely check them out if you want a stress free dealership experience. I will be going back if I decide to purchase a used vehicle. read more

I love to buy cars from Carfam, this is my 3rd purchase. The employees are very respectful, bilingual and treat you like family.

O.M.G. They sold me these extra warranty. That doesn't do anything when you need it. you better check the car thoroughly before you buy it no bueno. read more

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Staff is courtesy, informative and friendly. However I couldn't get the one which meets my specifications. But, entire team is professional and did their best. Special thanks to Ms. Polly and Mr. Magic. I highly recommend this place for my friends and family members... read more

I am very happy and satisfied with this dealership . Joseph , Irvine , & Polly were amazing . Polite , friendly, informative, attentive , phenomenal work ethic & very efficient. Made this process very smooth . Highly recommend this dealership. They work with you if any problems arise . They all deserve a raise , thank you to this team ! read more

CarFam - Me & my new car ! 2015 Toyota Sequoia - Auto Loan Providers Near Me - Rialto, California

I purchased a truck from CarFam last year and today I went back for a second car. I had a great experience last time and today was no different. I'm a repeat customer because I know CarFam won't waste my time and their cars are reliable and clean. read more

Bought a truck broke down on me now it's going to 3 weeks and still no truck my first payment is coming up and they sed they were going to help me the fist payment and wen I talked to Irving he sed that he was hlgoint to call the finance company wen he sed he was going to help me so don't buy no cars from car fam they will take ur money and u will be with a lemon never again will I buy from them read more

Thank you so much to everyone who helped me buy my first car! Shout out to Irvine and Val they were so helpful and patient with me. Val was so nice and really patient when I was checking out different cars that were under a considerable budget for me. I finally found the car that is just right for me. read more

CarFam - A car - Auto Loan Providers Near Me - Rialto, California

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My Father found a very clean 2016 Caddy Escalade Platinum, in Crystal White Tricoat. Dad called down and spoke with a saleslady, who was very professional. Upon arriving, we were introduced to Myra. Myra handled the transaction marvelously. Ask for Myra, she is bright, confident and very polite. In 2026, there is quite a bit of paperwork, even if stroking a check. Speaking of that old skool check word, you best know that you will need a cashier's check if you don't choose financing. Bravo to Myra and the team. Cheers. read more

Abraham, Thank You So Much! I bought a truck today and it was a great experience! Internet Manager Polly did a fantastic job getting us into the perfect vehicle. Abraham was such a great guy friendly, professional, and made the process fast and easy. We got our truck for an incredible deal, truly a steal! Irvin, the GM, also made sure everything went smoothly. Overall, an amazing experience from start to finish. If I'm buying another vehicle, I'll most likely be coming back to this dealership. Thank you, Abraham! Thank you, team! read more

CarFam - Amazing deal on this Tacoma! - Auto Loan Providers Near Me - Rialto, California

Estefania showed us a several cars in our price range, no up selling. She was patient and answered all our questions. Irvin and Estefania explained to us some options available to protect our purchase. What we liked, no pushy salesman tactics. Would recommend CarFam. read more

CarFam - Auto Loan Providers Near Me - Rialto, California

Very understanding, helpful, and transparent. Great vehicles. Great service. Friendly and professional.

Mayra helped us today and provided excellent customer service! She was very thorough, attentive, and was able to answer all our questions. Would definitely recommend asking for her help if you come here! read more

We got excellent service from start to finish. They talked to us straight up with no runarounds, which we really appreciated. Everyone was very helpful and patient, and they even let us take out the car loan through our own bank with no issues. We've been using our car for about two weeks now and we're really happy with our purchase. I will definitely go back to purchase from Car Fam again--they made the whole process smooth and enjoyable, unlike other dealerships we've dealt with. Highly recommend! Special thanks to Polly and Irvin for helping out my family. read more

**To preface: I did NOT buy a car from them today** I had the opportunity to meet Val who was the associate who showed me the car that I have been interested in. She was very cordial and made sure to get to know me and see why I wanted to possibly purchase this particular vehicle After test driving the vehicle, we discussed about pricing for it. Although I did like the car, it wouldn't fit my budget. Magic, the manager, stepped in to assist us with keeping the numbers reasonable for both parties I believe both Val and Magic tried their best to keep the cost down as much as possible and get my "out-the-door" price as low as it could get. However, the final number didn't work out for me and was unfortunately out of my price range Nonetheless, despite not buying the car, I had a good experience with both Val and Magic. They were not pushy at all nor did they try to gaslight me on me trying negotiate. I know buying a car is not the most enjoyable experience for most people, I actually had a great one even if I didn't purchase anything from them. I hope to do business with them in the future if a car I like happens to pull up in their lot! read more

They sold us a lemon. They sold us a car that we have since had to poor another $2000 into. Buyer beware. There are many other car dealerships out there. Also, the warranty is useless. Not only that, but they wanted more money later for DMV fees. They stopped answering calls once they got the sale. They did not do anything to help fix the car they sold us. Please be careful. read more

Hello to all of you, I want to start by thanking polly , Irvin and Val. They were all professional, understanding, and patient with me. On the day i bought my car they welcomed me and gave me all the time to help me purchase my car. Overall great service, highly recommend. read more

CarFam - Auto Loan Providers Near Me - Rialto, California

Great costumer service since begins to end , I lost the faith to get my dream car , because I have a bad credit and I had no much for the dawn payment. Couple dealership try but nothing successful. CarFarm team make it happen with a great deal . Definitely I recommended . THANK YOU SO MUCH CarFarm team . read more

the biggest nightmare and most frustrating time of my entire life after purchasing a vehicles from this company. I warn whoever is seeking to purchase or lease or finance a car from CarFam Rialto to please do your research and seek business elsewhere! What has been done to me as far as communication and the vehicle or lemon, i should say and the way this business has treated me since my purchase I wouldn't wish on my worst enemy. My sales agent whom goes by the name "Val" presented herself as kind and helpful at first, but eventually showed that she was not fully trained or prepared over time and lacked empathy or understanding once the sale was completed. the unprofessionalism from each employee I communicated with was similar. Another employee by the name of Polly seemed to be the only person whom showed a sense of urgency& willingness to get to the root of any issues that came about, although there was still small areas of miscommunication between her & other staff. I purchased a vehicle from this business mid August 2025 about 3 months ago and it was about 12 days after my purchase that a coolant/ anti freeze leak was found, this is when red flags arose& my concerns were shared with CarFam and after speaking with them I made the decision to cancel the extended warranty that I also purchased from them for $2,000. Following this issue with the vehicle, a month later there was a cracked hose found when getting a standard oil change done on the vehicle, costing me more money. - Now during this time, I had already gone back to CarFam in person as they requested, to cancel my extended warranty, paperwork was signed and submitted... or so I thought, I called them back about a month later to check the status because I had spoken to the warranty company directly and they had no knowledge or information pertaining to a cancellation associated with my policy, name and vehicle & I was told by "Val" that all communications must be done via email only and no one at the establishment old help me via phone. This made me a bit uneasy as that needed and required me to come in person for certain things & sometimes speaking over phone, yet when I had a simple question or inquiry, I was rushed off the phone to email and wait for however long to receive a reply with a simple yes or no to my question. I still wanted to speak with someone higher up & this is where the unprofessional experience came about with Val. I later spoke with Polly whom got me over to one of their managers, "Irvin" and he was a bit more helpful in responding and relating to solving any issues regarding this cancellation. - i think there was only one time where i was to receive a call back and did not, however he remained professional and helpful at all times. Still awaiting my extended warranty refund, another issue arose with My car. October 30, 2025 is when I once again took my vehicle purchased from CarFam Rialto to be ran for further diagnostics, due to unusual sounds and vehicle operation. It was this day that I found out the vehicle intake manifold &the valve cover would need to be removed& replaced, the mechanics also informed me that the engine in my vehicle was not the original and was recently changed out. Mind you this service and labor cost me over $1,200.00 not to mention the previous service costs I had to pay for right after purchasing this vehicle. Fast forward to today, after receiving my warranty refund in the mail via check attempting to have it verified by the business also became another nightmare, after the associate at the business I had gone to to cash the check spoke with someone from CarFam TWICE (the second time being a manager) she was told ( as i stood right in front of her while the call was on speaker phone, that the person in charge of verification for this would not be back into the car dealership until about an hour later, once about 45 minutes of waiting, I called myself to check that they were back or not and was once again let down with the lack of professionalism and attentiveness and communication of the staff and management, one person told me "oh we never received a call" and another manager by the name of "Magic" said no one would be in to verify until tomorrow after the holiday, mind you at this point i have already been waiting the full hour as we were previously told and instructed to do by a CarFam Rialto& To the manager "Magic" that hung up on me and admitted to it and to the sales agent "Val" shame on you both, you treated me awful and disgusting and I can only pray and hope that you do better in the future and are better trained and prepared for any situation that may arise with a paying customer. To the entire company at CarFam Rialto, shame on you for selling me a vehicle w/ all of these issues. You don't treat people like this and your establishment should not be in business. You should change your slogan to "We give a F*%!, until we get your money"! read more

CarFam - Auto Loan Providers Near Me - Rialto, California

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Overall good experience. Found the car my daughter wanted and they made it an easy process.

I had a great experience the customer service was amazing. I loved how Magic treated me and my family since they also shop here for their cars . They had a great selection but I loved the option I took him lol. A shout out to CarFam read more

I saw a car with this company recently , appeared to be a great car online. Went in to check the car out & it had issues I wasn't willing to take on. So I decided not to get the car. The company tells me that if I want the issues fixed with the car I need to pay an extra fee on top of the sale price. This doesn't make sense being that I didnt bring the car in, I didn't cause the issues to the car. This should be something the company fixes themself before selling to ANYONE. Make sure before leaving our agreeing to anything such as running credit and signing papers to check everything with the car you're interested in, also have some research done on common things that go wrong with said car. Have questions to ask & NEVER be too quick to agree if things don't seem legit. read more

I had a great experience ! Went in and out in a hour and a half. No pressure from the selling agent or the manager. I highly recommend this dealership. read more

CarFam - Ribbon - Auto Loan Providers Near Me - Rialto, California

Great customer service, very professional and answered all my questions about the car.

Thank you so much to Val & Estefania for helping me purchase my first car! Would recommend CarFam to anyone!

It just does not get better than Manager Phally Keo! She has awesome customer service and follow through! Super patient and helped me find what I was looking for quickly. Thank you so much! read more

The best car seller she helped us, my husband and I to purchase our car. Her attitude and her vibe was the best. I highly recommend if you need any vehicle from.this dealer go find Estefania the sweatest and nicest person. Thank you again I appreciate your best costumer service and been so nice to my little travieso anf taking care of him read more

Val was very very helpful highly recommended coming here for next or any new car purchase she was also very attentive thank you

I purchased my Jeep on July 28th 2023. Initially I was ecstatic. I've left a great review on a couple other sites. I will now update it. The vehicle is great and the issues I had were minor. I didn't mind fixing them on my own. But today is March 3rd 2024 and I have yet to receive my license plate. At the time of my purchase I still have a few months on my personalized tag. They stated that they weren't sure how to transfer that to my new Jeep. I would need to do the new tag paperwork through them. I got a temp tag that was good until the mid October. I went to the DMV and ordered a new personal tag that would have a new date and would last a year as usual. That new tag processed and became available to me for pick it up months later. The DMV wouldn't release it to me because CarFam had not completed it's portion of the sale paperwork. I was told that CarFam was still waiting for the title from the auction. I accepted that reason and continued to wait. I have now moved to Another state and have no tags. The personal plates I purchased in CA are now more money lost because I need to legally buy SC plates. I can't even get those until the original ones are given to me. I've forwarded this story several times with no outcome. Each time is contains less detail because I'm tired of typing it! This sounds like the same thing that happened at Carmax with another vehicle I purchased. Do Not sell a car if you don't have the title. I've been told that the dealership has 45 days to take care of it. The nonchalantness of their response leads me to believe that this is probably a regular practice. Are there no consequences for this? I've gone ahead and file a complaint with the BBB. This is def bad business. read more

CarFam - Auto Loan Providers Near Me - Rialto, California

Brought my mom to get a car. Everything went smooth and Mayra who helped us was extremely helpful and answered every question that we had. I would highly recommend coming here and ask for her. read more

Estefania was fantastic to work with. She was incredibly patient throughout the process and completely transparent about everything. Highly recommend! read more

We had an excellent experience at CarFam. Polly communicated with me before we arrived and followed up after. Mo our salesperson was so kind and thoughtful. They really treated us 'like family. ' I appreciated that there were no add-on mandatory warranties that we had to purchase, which we experienced at another dealer the day before. The car we purchased was so clean and well maintained. Price was reasonable compared to others I had researched. We would definitely recommend them. read more

Very disappointed with my experience here. I purchased a vehicle at the beginning of the month, and in less than three weeks it is not drivable due to a failed alternator and battery. Now I'm stuck with a $1,600 repair bill before I've even made my first payment. This speaks volumes about the lack of quality control and accountability here. read more

I'm very happy with them, they helped me when I didn't have anything but a trade in. This is my second car I got with them. Valeria helped me out and she was very patient and overall I am very pleased with them and I will most likely get my next car from them. read more

We worked on getting a Subaru that I enjoyed, with Stephanie helping us, went great on drive test with the car and adventures.