I had purchased a vehicle with Autonation finance and was told it would be financed with Toyota…read morefinancial which was a lie. It ended up being CIG/Autonation financial. When I received the welcome packet from the company it stated that if I wanted to do online payments it would be a $6 charge per payment. That is $72 bucks a year. The only way for them not to charge would be to send a check, hello 1984 or do autopay. What a scam. After one payment, I refinanced to Capital One. There is no reason to charge fees to do an online payment. Good bye CIG financial, hope I never have to do business with you again.

Great people honestly. Helped me get my first car, payments were affordable and they didn't want…read moretoo much down. Times are tough? That's okay, they'll give you three deferments for your loan and they never make you feel bad for rescheduling a payment. Even throughout having the loan the customer service was amazing with any issues i had. I wish i could finance with them again but i think they were bought by Auto Nation

Each call begins with CPS intro telling you that youre calling a debt collector which is very…read moreunprofessional for a financial lender. Ive never been introduced with such a negative welcome by any finance companies in over 30 yeara of doing business with banks and other lenders. So after asking about a restructuring of my payment to get a lower rate, I was told by a female 4 months into the deal to call back after 6 months and they may restructure my payment to lower it. I called back today, the voice intro again said thanks for calling and I need to know CPS is a debt collector, not a positive message at all for customers to hear! The female I spoke to today said I was misinformed and dont call back again asking for a better rate. I suggest you try your best to not use CPS as a lender because they want to be a "Debt Collector" and not a financial lender!!

Can I leave a negative Star rating? I co-signed on a loan with my son last year on his 18th…read morebirthday. He killed himself in the car in January this year. He shot himself in the head. They repossessed the car after I refused to drive it or pay for it any longer. They sold it and I still owe 20,000$. I will never pay that. I will file bankruptcy before they see a single dime. This is after squeezing every single penny in late fees due to their poor systems returning my sons payments over and over. Poorest customer service ever.

In my opinion as a dealer I would Stay far away from Lendward. They make big promises, guarantee…read moresales results, and even claim you'll get a 100% refund if they don't deliver. Well, I used their services back in December 2023 -- and guess what? They didn't deliver, and I'm still fighting to get my money back almost two years later. I first asked for my refund on March 7, 2024, followed up on July 26, 2024, and finally got an email from Frank Herman, their VP, on August 20, 2024 saying: "Working on it Mitch sir. I'll be in contact this week sir. Just need the owner here." That was the last time I ever heard anything useful. I followed up again on June 11, 2025, and still nothing. This company does NOT stand by their guarantees. They dodge, delay, and ignore you until you give up. Lendward took our money, never delivered results, and refuses to honor their refund policy. Absolute scam behavior.

Spent 30 mins speaking with Johnny regarding the loan product to ensure that this wasn't a scam. He…read moreassured me that they work hand in hand with Nissan Vision in Greece. I set up an appointment thinking all was set but walked in only to be told Lendward is a 3rd party referral source and knows nothing about the Vision business. Called Johnny back after visiting dealership, got a manager by name of Gabe who was supposed to look into situation and never got back to me either way. Poor communication, lack of transparency, and just overall poor customer service. DO NOT RECOMMEND!

Excellent customer service by Sandra G. Lopez. She always gives the best advice to the client of…read moreOrange County's Credit Union. I will recommend and refer all of our friends and family to Sandra. She is a great Asset to the clients and the branch! WELL DONE!

I have been a member of this credit union for about 4 years, I have a checking, savings, credit…read morecard, and a car loan through them. Best decision I ever made. There are plenty of great reasons to go with a credit union for all of those things, you should really check it out. One of the major factors for me in this credit union is the friendliness and quality of the people that work here. It's kind of like going to Cheers where everybody knows your name, and they make you feel right at home. When I'm in Orange county this is definitely my go-to Branch, as it is right down the street from where I normally stay., and their hours are perfect because I can always stop by in between meetings. Inside the branch everything is neat and clean and feels modern and fresh. Again, the real standout is the people that work here. Always friendly, always attentive, and willing to be courteous and chatty. I appreciate that as it can make it rather boring bank experience. Much more pleasurable. Added bonus, they have a coinstar machine inside, and if you are a credit Union member, you get no fees charged to exchange your coins for paper money. That in and of itself saves you easily 12 or 13%. Bottom line, I cannot recommend this place enough, if you live in Orange county, or if you had lived in Orange county. This is a great place to go to join a credit union and take advantage of all of the savings that they offer their members.

I received the best customer service with Noor Zaher. Her 25 year experience, it really showed.I…read moredid a cash out loan to pay off my debt in doing so.She found out I had a warranty on my vehicle that I had forgotten.I purchased she saved me $6000 on a transmission rebuild, I needed for my car. She was very pleasant to work with kind caring. Considerate I would recommend coming here to orange county's credit union for any of your loan or debt consolidation needs.Speak with Noor, you will be very happy

I had an amazing experience being assisted by Anthony Tomassetti. Made an appointment on the…read morewebsite & was assisted right away. Anthony helped me get the best rate on my auto loan. Highly recommend Orange County's Credit Union in Lake Forest.

Extremely efficient process and excellent customer service! Highly recommended. They 100%…read moreperformed as advertised

Car buying to another level! Wanda was like my personal agent. I sent her what I wanted and she…read moreworked full cycle (researched the vin, spoke to the dealer and got the number to the car with more than fair market value). She knows what's she's doing and indeed worked closely with the dealer and myself to get me what I truly wanted. I'm more than satisfied that Wanda and Martha helped me with the approval and purchase process. Their communication is outstanding. Within 3 days, I was approved and signed on the vehicle I love.

Yanett went above and beyond with my account discrepancies. Made the visit very pleasant ! I…read moreappreciated the warm welcome & friendly service.

Alexis with OCCU was amazing to work with, answered all of our questions, we were in and out very…read morequickly set us up with a student account no extra fees! definitely recommend!

Just want to say tha Marcos made my day, by helping me with my transaction without me saying…read moremuch!! Great customer service skills. Thanks a lot!!

Wait wasn't too bad for the middle of the day on a Thursday... maybe 5 minutes in line with 3…read moretellers. Jericho helped me today. I just needed a roll of quarters for an upcoming Quartermania. She was quick & very pleasant.