Customer Service is always phenomenal at Ontario Infiniti!…read moreService on my car always include a complete diagnostic update on items that need servicing or replace. Ontario Infiniti technicians/advisors are professional, knowledgeable & friendly. My FX35 Infiniti 2006 has been serviced at Ontario Infiniti for 20 years. Job well done Ontario Infiniti!

I purchased a brand new 2007 QX 65 S, from my favorite Car Dealership "Infiniti of Ontario" and I…read morelove it. My service person was Maurice, he is professional and knowledgeable about Infiniti cars. Maurice worked miracles to make sure that I received the best deal possible. I did not expect a deal this good, I was satisfied beyond measure with my New Car. Yes, I am a return customer and honestly I cannot envision myself going anywhere else except "Infiniti of Ontario". Also I would like to give a huge Shout-Out to Genevieve, she's the awesome finance person who made everything come to reality. It' was my B D and I can't believe that I drove off in my brand New Car happier than I've been since my last new car purchase. I love my new Infiniti. I feel safe and secure when I'm driving it. I love all the safety features that my beautiful Car provides and it's so stylish and elegant. Believe me I can go on and on about the magnificents of this car. Mainly I just want to thank Maurice for maintaining my confidence and respect, I could not be more pleased, and I encouraged everyone to check them out before buying a car from anywhere else, believe me "Infiniti of Ontario" will have your back by saving you time and money. And the best part is that my Car came with unlimited mileage including free oil change for three years. Please consider this a heartfelt accommodation for "Infiniti of Ontario," This is a Superb Car Dealership that will make it happen!! My Name is Ms Janice Wms in Pomona. Thank You!!:- )

The service was a good experience. On time as scheduled. The time qouted to wait for the vehicle…read morewas as noted. The waiting area is comfortable and clean. Has enough area to work on emails or just relax.

This dealership is great. Have bought many trucks there and only go there for service on my trucks…read more Avo one of the service writers is why we go back. He makes sure our trucks are taking care of and in a timely manner. Won't go anywhere else as long as Avo is there.

I don't agree with their 4.8 rating...how is it not 5.0?! We have used them to purchase a car as…read morewell as their auto detailing service. Both were professional and also saved us money. We were unable to find the car we wanted on our own, we came to Rich and he was able to secure what we were looking for and considerably less than what we were looking to pay. I was using a different company for detailing (mostly because I didn't know they provided this service), but once again, they are considerably less expensive than anywhere else. And, they offer wheel repair, head light cover cleaning, steering wheel repair, hood black out decal, paint protection film and I am sure more that I am unaware of. Overall, as you can tell, I am a big fan of this business.

Rich and Trish really are nice people!…read more They took care of my little family and made sure the car I bought was running smoothly! Very pleasant experience and I felt confident when speaking to them regarding the price, Rich didn't make me feel like I was at a regular dealer where all they want is a sale. The car I found was in excellent condition inside and the outside was really good too.

Just picked up my GV70 from Genesis of Ontario and it was honestly one of the smoothest car-buying…read moreexperiences I've had. I worked with Josh mostly over text, and he made the whole thing easy -- quick replies, straight answers, and genuinely willing to negotiate without making me feel like I was fighting for a fair deal. Then in person, Safa was fantastic. She was so warm and welcoming from the moment we walked in, and that kind of genuine kindness just makes the whole visit better. Small things like that stick with you. Overall, the whole team made this feel easy instead of exhausting, which says a lot in this industry. Loving the GV70 so far, and I'd send anyone I know here without hesitation.

If you are considering a Genesis, come here, not matter where you live. This dealership is first…read moreclass and treats you like family. They are honest, responsive and do what it takes to SERVE their clients. I bought my car here because the entire process with them was straightforward and they also got me a great deal and the exact car and color I wanted. I do not live anywhere near this dealership, just fyi. A year and a half after the purchase my car has a failure that needed to be towed to a dealer and handled over a weekend. I was trying to get help from my local dealer, who is a Hyundai/Genesis dealer and the other nearby Genesis only dealer in Palm Springs. Neither would do much of anything to help because this failure happened over the weekend. Mind you this failure made the car totally undrivable and left me stranded on the road in over 100 degree temps with my 2 dogs in the car. Sadly Genesis concierge service is also not available all weekend so I was on my own to get this figured out. I had to end up calling AAA to get the car towed to my home because Genesis roadside was closed. I called the 2 close by dealerships to received the car but since it was a Sunday I was told that the car could not be received until Monday which makes no sense. I was getting on a plane the next day and needed a loaner car which neither of my dealerships would help with. I called Ontario at about 5 mins before they closed and a salesperson picked up. He went so beyond the call of duty to help me. He got the sales manager involved and they called the Palm Springs manager to make sure I was taken care of right away. They also offered to have my car picked up in La Quinta (1.5 HOURS AWAY) so they could handled it themselves if that was what worked best, and they would deliver me a loaner. I am so grateful for their help and stepping up when my local dealers failed me. As mentioned, buy a car from this dealership, your home location has zero impact on what dealership you should choose. Service is what matters.

Luis was highly recommended to me by my SO and I cannot thank him enough for making our vehicle…read morepurchasing experience, easy, swift, hassle free and timeless. He was patient, accommodating, understanding and customer-centered. He listens to what you want and he will find you what you want and/or more. I would highly recommend Luis to anyone looking to purchase a vehicle at a great price... because he will fight for you until the price is right.

Will definitely be recommending this business to everyone, smooth process, felt a little iffy in…read morethe beginning because I didn't actually go to their dealership but after talking to them and meeting them at Toyota dealer felt very comfortable. Got a great rate, delivered to my home, and super easy transaction.

Fast and easy process Delivery was on point…read more Help me with all the step by step of what to do

Everything went smooth as could be. My advisor was pleasant and very helpful. You all are easy to…read morework with. Thank you....

Purchased a car from Gabe this year! And everything has been good service. I can definitely…read morerecommend this place! Thanks for all your help Gabe!

Gab repaired my transmission and went above and beyond the call of duty. He is an honest man. I…read morehighly recommend Gabriel Mitri.

Had a fantastic experience with Citrus Kia Dealership! A special shoutout to Liz, who helped close…read morethe deal in under an hour--all through text. Once I visited the dealership, I was able to take delivery of the vehicle within just two hours. Many thanks as well to Joseph, the finance executive, who made the paperwork process quick and seamless. If you're looking to shop for a vehicle from the comfort of your home, this dealership is fully equipped to make that happen. Liz was incredibly patient and professional--she took the time to understand my needs, provided quick turnaround on details and pricing, and was flexible in helping make the deal work. At the dealership, I didn't have to interact with anyone other than Liz and Joseph, which made the entire process smooth and efficient. Thank you for providing such an exceptional experience and outstanding service!

Don't buy a Ford from here! I'll never buy a Ford again. I spent a lot of money on a truck only for…read morethe rear differential to completely fall apart at 17,000 miles. Citrus Ford refused to help me. Communication is terrible, as others have noted. They use middle men to make it difficult to get help. No one was rude to me, I'll give them that. But no one was willing to step in and make it right; everyone passively shrugged and said "yea that sucks" as if it happens to new Fords all the time. I guess maybe it does! I spoke with the service manager, a sales rep, one tech and all three assured me that it's absurd to expect a customer to cover a nearly $8000 power-train repair on a truck this new. I applied for Ford's "Goodwill Assistance" program but was told I do not qualify and that they couldn't tell me why. I was offered a $1,500 discount (the price they charged me to diagnose) IF I completed the nearly $8000 worth of work, but I declined to give them any more of my money. I walked away; they got $1000 and I got a truck that doesn't work. If you're a loyal, paying customer, this is what it gets you here: a defective vehicle, a runaround, and a massive bill with zero accountability. Do yourself a favor and take your business to a dealership that actually stands behind what they sell. I won't be back, and I'd strongly encourage you to spend your money somewhere else.

My family made the decision to downgrade to a more economical vehicle. What could have been a…read morestressful experience turned into a truly positive car-buying experience thanks to Jay and his team. It's refreshing to work with a gentleman who genuinely cares about his customers and knows his vehicles from the bottom up. Jay's passion for cars and his love for what he does is contagious. Jay and his team are, in my experience, one of the most reputable and respected businesses in the used car industry. Everyone we dealt with was kind, respectful, and courteous. They treated us with understanding and made us feel comfortable throughout the entire process. They are a business you can trust, and my family is truly grateful for the time, patience, and professionalism they showed us. Thank you, Jay and the entire team, for making a difficult situation so much easier. We are very grateful for each and every one of you.

Was browsing around for TSX wagons and came across Jay and Crew/Shop. When people talk about…read morefinding a hidden gem in the automotive scene, this is definitely one of them. The customer service and professionalism were out of this world. Overall, it was a great experience and very welcoming. You can definitely see and feel the appreciation and love they have for cars, which really makes the whole experience stand out. I'm looking forward to purchasing a car from them and even using them for regular repairs and services in the future. One of the most honest automotive shops I've come across.

I had an exceptional experience with our auto lease representative, Mr. Jon Klempner. He…read moredemonstrated professionalism, extensive knowledge, and a genuine commitment to assisting my wife in selecting the appropriate vehicle, rather than exerting undue pressure to secure a sale. Mr. Klempner addressed all our inquiries with honesty, facilitated a smooth and stress-free purchasing process, and exceeded expectations to ensure our satisfaction at every stage. His exemplary customer service, patience, and meticulous attention to detail rendered the leasing process highly favorable. I wholeheartedly recommend Audi Ontario to anyone seeking a reputable and committed sales professional. This marks my wife's second Audi from this dealership. Furthermore,my niece is also considering acquiring her vehicle from this dealership based on our recommendation. Thank you, Mr. Klempner, for making this transaction both effortless and enjoyable.

SITUATION: I called about a locking malfunction issue on my Q6 eTron. The cascade of issues that…read morefollowed left me frustrated as a customer; poor communication and lack of service recovery from management prompted me to write my experience on Yelp. BACKGROUND: Issue #1: I arrived and was assigned to Alexis Torre. She informed me that they would perform a "software update" which requires my spare card key. I was NOT informed when I scheduled the service appt. and did not bring it. I was told they cannot perform the service. No apology from her. I had to return home with my kid in tow. Issue #2: At the time of scheduling an appt., the service call center confirmed an Audi loaner vehicle of equal SUV size. Alexis Torre informed me that an Uber would pick us up and take me to a rental center to pick up a car. I was blindsided by this change in their policy. Thankfully, the car rental representative had a better attitude. He was friendly and helpful. ASSESSMENT: Service call center and service representatives need training to catch these required items necessary to complete the "software update" and/or service. Alexis could try to be more empathetic to the situation and improve her verbal and written communication skills for better service recovery with customers to build relationships with returning clients. Instead, she was very cold and condescending. RECOMMENDATION: Do your research. Take your valuable time and business to a better service dealer.