Dylan(Cowboy D)made the car buying experience something that was not stressful. He worked for a very long time to make sure that we were able to be exactly in the price point and monthly payment we wanted. The dealership was warm and inviting, we are proud to be part of the Diamond family. read more

UPDATE: We STILL have had no further communication from this dealership. After months of trying to get a response, Patricia finally called us on 4/1/26 and assured us she would follow up by Friday, 4/3/26. Unfortunately, we have received nothing since. I have called, left multiple voicemails, and sent three emails with no response. I genuinely do not understand how a business can publicly respond to a review saying they are "looking into the situation," yet fail to provide even a simple update directly to the customer. At this point, I am asking again: what exactly are you "looking into"? Patricia already confirmed that we were charged for a service that should have been covered under warranty. In addition, your team improperly installed our exhaust pipe, which led to further damage and required a full replacement. We have documentation from another certified Chevrolet dealership supporting both of these claims. We are simply asking to be made whole. Please refund the $2,553.42 for warranty-covered repairs, along with the $1,373.40 in additional repairs caused by improper installation. If this is resolved promptly, we are more than willing to remove our negative reviews and move forward. However, continued lack of communication only reinforces our concerns. read more

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Me and my wife bought a beautiful Chevy trax from Tyler Brown salesman he was vey attentive and informative of all the vehicles we looked at including the Chevy trax. He knows his stuff great salesman will be returning to buy my truck. read more

had a very bad experience with Diamond Chevrolet and would not recommend their service department. Before bringing my vehicle in, I specifically called and asked how much the diagnostic would cost. I was told it would be about $280 and that after the diagnostic they would contact me with the repair cost so I could decide whether or not to continue. After keeping my vehicle for two days, Alan called me and suddenly said the diagnostic would cost $1,200. I immediately explained that this was not what I was told and will not authorize a $1,200 diagnostic. Instead of trying to resolve the issue professionally, he became upset and told me the car would be ready in about one hour. I showed up over an hour later and my car still was not ready. Because of this delay, I ended up being late to work. Nobody seemed to care about the inconvenience or wasted time. The whole experience felt misleading, unprofessional, and poorly handled from start to finish. Customers deserve honest pricing, accurate timelines, and better communication than this. read more

My 22 Traverse had an exhaust bracket issue which was covered under Chevy warranty. I called the morning of and was able to get an appointment that morning. I dropped off my car with Alan and he was a pleasure to work with. Made check in easy, kept in communication with me about my car, and was able to pick it up the next day. They replaced the exhaust at no charge. I was very impressed how easy the process was and to get my car back quickly was helpful. I would recommend the service department at this location. read more

No surprise, try to call service manager Hector Hernandez, no answer on hold then it hung up. No worries Hector you won't see my vehicle there again, I'll drive further for better accountability for servicing my vehicle. People buy a Toyota ! read more

Very disappointing dealer. They load their cars up with every conceivable extra, paint protection, key protection, GPS, brake light BS, ETC., and you have no choice but to pay them the extra $. My car did NOT even have the $695 brake light extra installed on it. After calling 5 times to resolve the issue they just ghosted me. This dealer lacks integrity and is only interested in getting every dollar out of a one time deal. I'd never return to this dealer nor would I recommend this dealer. They give you your paperwork on a thumb drive. My thumb drive did NOT include any of my purchase documents. When I called about that, I was again ghosted. Avoid this dealer at all costs. read more

Had the best vehicle purchasing experience in my life. Tim Kubo at Diamond Chevrolet is a world class professional. I got exactly what I needed with no hassle the sales process was so simple here. Had very minimal wait to go sign all the documents. Tim made this literally the smoothest vehicle purchase I've done & I buy a vehicle every couple of years. Will definitely be back & will refer him to any friends relatives coworkers who are in need of a vehicle. read more

Diamond Chevrolet - Look at that Sexy thang!!! Thank you Tim - Car Dealers Near Me - San Bernardino, California

For me, Service after the sale is Key when it comes to picking a Dealer. Diamond had a great Value coupon mailed to us for an Oil Change. Their Dirty facility (Customer Lounge) and poor Customer service made us realize why the Coupon was needed to draw in New Customers. After this experience, we won't be going back. Anthony in service was less than friendly and ensured the bad review with the added wait time of almost an Hour after the work was done. (Processing Paperwork for an Oil Change takes an Hour?) Never again. read more

1 Star - I will not be returning to this service department I reluctantly gave Diamond Chevrolet of Banning's service department a second chance after a poor experience over 1.5 years ago. I live in Beaumont, so Banning is convenient, and they were advertising an oil change special for Corvettes. Unfortunately, my second visit confirmed I should have trusted my first impression--this service department is unprofessional, unfriendly. The appointment: I booked online for 3:30. I arrived on time--no cars in line, no customers waiting, four service advisors chatting about personal things. I stood there unacknowledged until finally someone waved me off with a "one minute." Tyler, the advisor, eventually helped me but with zero professionalism--no eye contact, dismissive attitude, and made me feel like I was interrupting him. The pricing & coupon issue: When I told him I booked the online oil change special, he insisted I "needed the coupon" and wouldn't even look it up himself. After fumbling on my phone to show him, he finally accepted it but acted annoyed the entire time. The oil mistake: Almost three hours later, I was told my car was ready. To my surprise, they put in Dex1 oil instead of Mobil 1, which is what my Corvette has always used. Only when I questioned it did Tyler point to fine print on the special. He never mentioned it beforehand, and when I asked to speak with a manager, he literally turned in his chair and said, "He's busy." Only after I pushed did the service manager, Mike, finally step in. Mike at least listened, admitted the issue, and promised to swap the oil for Mobil 1 if I brought the car back. The follow-up: I returned at 7 a.m. the next morning. Again, I got Tyler. He seemed uninterested, barely recalled the situation, and then told me they were "out of Mobil 1" for my car. And if I wanted to wait while they go get the oil for my car. After another hour wait, they finally swapped it at no charge, which I appreciated--but the frustration, wasted time, and dismissive treatment far outweighed that small courtesy. Bottom line: From being ignored when I arrived, to dealing with rude and disengaged advisor, to having the wrong oil put in my Corvette yes I understand I am to blame as I should have read the small print but I also feel Tyler as the service advisor should have caught this. this was an exhausting and unprofessional experience from start to finish. Mike did the right thing in the end, but the fact that I had to fight to be treated with basic respect speaks volumes. I should have trusted my first experience and not returned. I will not be coming back to Diamond Chevrolet of Banning's service department again. read more

Sales process was absolutely horrendous. Since buying the truck, it is virtually impossible to get ahold of anyone there. No customer service at all. Highly advise people to buy their vehicles elsewhere. read more

Joseph Gotti is a fantastic salesman! He was very knowledgeable on various offers and inventory and personable which made the typically long process of buying a vehicle seem much quicker. He worked hard to get us the best deal on a very sought after 2500HD diesel truck. We hope to be back for near future purchases and will go directly to Joseph! Thank you! read more

Diamond Chevrolet - 2025 2500HD Diesel - Car Dealers Near Me - San Bernardino, California

Truck was there eight weeks getting the transmission serviced got a back worse than before. Red lining paid for a oil change that was never done. As for my money back told me that they would send me a check that they cannot refund me my money in cash never received the check the supervisor Hector said I would have my check for my refund on my oil change since it was not performed in the next two days and it's been a week and a half everyone best advice I could give to you stay far away from diamond Chevy of San Bernardino. Also, I bought the truck in November. It stayed in service for two months now I took it to another Chevy dealer. read more

Diamond Chevrolet - Here's a picture of my truck with the oil light on on the way back from Vegas after I thought the oil change I paid for was done. - Car Dealers Near Me - San Bernardino, California

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I had a great experience. George and Dylan helped me get the truck I have been wanting for a long time . They made the process easy and they were very helpful. read more

Thank you Armando and Alan , I love coming here they have fast service and customer service is definitely amazing .

Update: Go to Tom Bell Chevrolet (Redlands) instead. Helpful, friendly, and did a GREAT job. Avoid Diamond Chev at all costs. Updated Review: 11/12/2025 1-Star Rating still valid Took my CHEVROLET truck in for service. They declined to even look at the truck and informed me that they only service new vehicles. I even made an appointment online and they knew what year it was before I brought the truck in for service. Service advisor was rude and unhelpful. Three strikes. Will never do business with any of the Diamond dealerships again -- including for my 2023 Honda Ridgeline. ---------------------------------------------------------------- Second strike. Won't go back for a third. Brought my truck in for service. They gave me a $900 estimate for new distributor and coil. What they didn't know is that those components were replaced approximately 9 months prior. Problem was actually the ignition module. Bad diagnosis would have cost $900 more than necessary. I suspect that because it is an older truck, that Crest Chevrolet is more interested in selling me a new one than servicing the one I own. This is the second time the service department has shown a lack of interest in maintaining my truck. Fortunately, Tom Bell Chevrolet is not far away and, so far, their service department has been great and wants to help me keep my truck on the road. [Update: Tom Bell Chevrolet found the real problem right away - a $40 Ignition Control Module needed replacing. Now the truck runs great again at a fraction of what Crest wanted to charge.] read more

This was a WILD, CRAZY, and EXCITING moment for me and my family! We had been looking for a used car because we believed we would never be able to get financed for anything brand new, we've been driving a 2008 Honda Civic LX with 214,000 miles on it. it still runs, but it is getting old and it is ready to retire. We knew we needed to buy another car. We just knew we'd have to buy another old car with probably a lot of miles so I've been looking for like the last three months and I happen to come across Diamond Chevrolet Of San Bernadino. I found a car I liked but it was on a different lot, I was working with Timothy and Luis at Diamond Chevrolet, I don't have the greatest of Credit either does my husband that's why we knew it was possible to buy anything new. So as they were working hard at getting us approved that car had fell through and so Timothy suggested why don't you try the 2025 Chevrolet Trax we could get you in that with no problem. I said I don't believe it but you could try if you want so Sam another manager there started working the deal in less than an hour. We were approved for 2025 Chevrolet tracks with 4 miles on it. I could not believe it. They had the car ready for us washed, cleaned everything and we drove down there and it took less than an hour to sign our papers and become happy happy Chevy tracks owners I never in my wildest dreams would've thought this would've happened. I cried. I'm still crying now. They made this process so easy and even with not great credit or terms. I cannot say thank you enough to Timothy Luis and Sam thank you so much for making our dreams come true. I hate dealerships. I always have I stay clear of them and away from aggressive salesmen. They were nothing of that sort. They were patient understanding and really worked hard to get me the car that I deserved and wanted and didn't expect. I'm so happy thank you guys again for everything. read more

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Customer service was non existent as always but they got the job done and Alan is cool . However don't expect to be welcomed and they get to you when they get to you! Don't ask any questions just stand there. Then when they're done with everything else they'll finally acknowledge your presence. (service department) read more

Caution. Make sure you talk to your service rep. Directly when it come to concerns or updates. I dropped off my truck for some overdue recalls, two days before my appointment I noticed my adaptive cruise control. My truck was not functioning. Since I was dropping off my truck, I asked him to take a look at it. $250 to get it diagnosed they told me. I said that's a little steep but OK I have to get fixed right so I agreed with it. As I left the dealer, I talked to a buddy of mine that told me he had the same issue with the adaptive cruise control. He told me that if my windshield had cracks or chips. It might be the cause of the adaptive cruise control not to work. So literally 20 minutes after I dropped off my truck I called the dealer service operator and let them know that I did not want my truck to get diagnosed for the adaptive cruise control. She told me that she would let my service department representative know. Well, she never did when I came to pick up my truck a couple days later I still got charged for the diagnosis. even after I showed him the call log on my cell phone. They told me I still had to pay. come to find out that when you call this dealer, your call goes to an out of the country call center. very thick accents can't understand what they're saying. They can't even understand what you're saying to them so please be aware. read more

Never getting a vehicle from here again since I got it it has been headaches with them they couldn't submit the transfer papers to the dmv correctly so now I have to go and waste time again like the two times I had to go cause they sold me the vehicle with bad parking sensors then a 3 weeks later the battery went bad and the sold me the vehicle with the front camera damaged read more

Came in to buy my wife a car and I can't say enough about Joseph "Gotti" that man went above and beyond to make sure my wife got the car she wanted. He has the most outgoing professional customer service and will definitely make sure you leave with a car!! Thank you Gotti!! read more

Horrible service horrible customer service and that's thanks to diamond Chevy San Bernardino bought a 2022 Chevy Silverado couple months ago transmission already went out. It's under warranty. It's now five weeks without my truck. Getting the constant ignored no callbacks messages left on read and a whole lotta excuses. Why the trucks not done. Not sure what kind of establishment they're running here but will not recommend them to anyone. I will provide an update whenever I get my truck back if I ever get it back. read more

I am a loyal customer and Diamond Chevrolet of San Bernardino is a horrible place to take your vehicle. I took my 2019 Chevy silverado1500 LT in for my AC compressor to find out my transmission was bad. When I dropped my truck off I had no oil leak problems. Now they are telling me I have an oil cooler leak. They won't take responsibility for it. They've now have my truck going past three months. I call for updates on my truck, I can't get a hold of anyone. To have my truck for this long is very unexceptable business. I'm very disappointed on how they treat very loyal customers. I will never go back and I will be telling my buddies at work and anyone else willing to listen. Hopefully I can save anyone else from having this headache. read more

We just had another amazing experience with Diamond Chevrolet in San Bernardino, and once again, Gotti went above and beyond. He recently helped us get an incredible deal on a brand new Silverado for my son so he can have his first truck. Gotti made the entire process smooth, stress-free, and honestly enjoyable. We are repeat customers and will always come back. He listened to exactly what we needed, answered all of our questions, and truly cared about making sure we were happy with every detail. It's rare to find a salesperson who's this genuine and dedicated, he treated us like family, not just another sale. If you're looking for a vehicle and want someone who will actually look out for you, go see Gotti at Diamond Chevrolet. We couldn't be happier with the experience, and our son is over the moon with his new truck! read more

They basically are the reason for the stereotype of used car salesmen. Don't waste your time trying to sell your car to them they will not honor their cars.com offer price but will make excuse after excuse why they won't. And then try and defend it after you have moved on instead of being professional. I wouldn't have left this review otherwise.​ read more

Had an appointment today and was told it would be about an hour and a half. After an hour and a half I checked on my vehicle, they said it was in the service bay being serviced, and would be done shortly. After two hours I checked on my vehicle again, and I found out it had never been in the service bay and was never moved. I understand it can get busy but that was the whole point of making an appointment and to tell me it was being serviced when it never was....wasted two hours of my time for nothing read more

Had a really good experience at Diamond Chevrolet, Elizabeth was great from the start to the finish. I made an online request for some information about a vehicle that I was interested in. Elizabeth called me right away with all the information that I needed and I made an appointment right away for a test drive. The vehicle was just what I was looking for and she made the process go as smoothly as possible. I would recommend this dealership and definitely working with Elizabeth, she was very helpful and knowledgeable and made this a great experience. read more

Diamond Chevrolet - Car Dealers Near Me - San Bernardino, California

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Overall experience was great. Both Mitchell and Anthony took care of us!! Would highly recommend. Enjoying our new Silverado. read more

Diamond Chevrolet - Car Dealers Near Me - San Bernardino, California

Came in to diamond looking to buy a traverse, and had the pleasure to meet/work with Kevin. Really Great salesman and an awesome person in general. Walked me through pricing and packages and understood what we wanted and didn't want. Everything went smoothly and at the end got to take home my new traverse! Truly a pleasure! I 100% recommend diamond chevrolet for your next vehicle purchase! read more

Two words for this service department lazy & shady! (For the office workers. The guys outside look like they are hustling!) It took them over 30 minutes after my oil change was done to get the paperwork done. Ridiculous! I even asked what was taking so long 3 times And they just sat around talking and taking their time. Finally got my paperwork and it was $30 more than the original paperwork that gave me. Then the girl got upset when I called her out on it. They still charges me $20 more than the original invoice and tried to act like they were looking me up by taking the $10 off read more

Thank you Gustavo for your patience with me, for being transparent about the numbers and terms of the loan, and getting me into the vehicle I wanted instead of settling for less! You're the best! read more

I found out that Diamond Chevrolet uses "bait 'n' switch" as their business model the hard way. I was interested in their Equinox EV lease deal $149/mo + $2,999 down for current Bolt owners. I drove 77 miles in my 2018 Bolt Premier (68k miles, excellent mechanical, decent cosmetic) after talking to them for 10 days about the $149 deal and being told "yeah, we'll definitely buy that car," "you could probably get over what you want for it," and "our used stock is low." I owe $11,600ish on it and that's what KBB value is, so I figured this would be a done deal (or not hard to figure out). When I got there, there were no models with the options I wanted (I had spoken to two sales reps that never indicated this would be the case). I should have taken that as a sign...it turns out they wanted to give me $7,400 for it ($8,000 with pushing) and boost the monthly payment to $588. After thinking about it, I'm not sure how it's mathematically possible that being off on the trade in by $3,600 would drive the monthly payment up over $400. In no way did I think this was going to be the case; I was upfront with everything about my car in our conversations. I thought they would have been eager to make a deal, considering I followed their site for over 22 days, and none of the 15 Equinox EVs on their lot sold. Definitely soured on this dealership and Chevy in general after this. read more

Gotti helped me get a truck and the service he provided was great! Wasn't pushy at all and made me feel comfortable. I will be back in the future to buy more vehicles. read more

The service and the vehicles they sale needs to improve. The reason for the one star was Shad helped me as much as he could. They reached out to me again not too long ago asking if I'd like to come in. After the last disaster of having to get a transmission some months after my purchase it's a hard pass and I'd recommend others proceed with caution at this place. They were clearly not being transparent. I hope others who've gone here didn't deal with what I dealt with. read more

well, they managed to get me again. per the sales lady the car engine was in bad shape and that i should walk away from it. I find out the car only has a turbo issue that could be repaired. then the accessories, she piled on all type pf accessory's and i was under the impression i had to have it and did not need it. I called to speak to someone today and he was feeding my lines. Don't fall for their lies they are salespeople and are out to get you. now i am stuck with 2 cars. Thank Diamond Chevy San Bernardino. When your buying car you expect honesty and this is what i did not get. read more

We had great service! Joseph and Griselda were a great help. We came to buy one and ended up leaving with two!

Apparently Mr tillis has sold enough cars for the month that he doesn't want to be bothered to get someone in a lease or purchase with a 825 credit score ..great way to keep someone happy with gm products read more

The cost they show on their website is not what you pay. They have multiple add ons like paint protect ($695) and door guard ($695) that are not in the price. There was a 3rd add on but we did not get that far. You don't see them until you are sitting down. If you look at some of their other reviews you will see this pop up with others. It looks like it has been reported and seen as predatory. Management acknowledges it in other reviews but they have done nothing but facilitate it from my experience. There are much better and more honest places to buy a car. On the plus side is their sales staff is very nice. read more

Do NOT SHOP HERE!!!! These guys are so shady it's criminal! We drove out from Las Vegas to look at a truck that had been posted online. We had talked to a sales guys and he said it was at the lot. He also said all the prices were worked into the price listed on the website and there would be no hidden fees. We get to the dealership and to our surprise and after driving for hours the truck is not even on the lot. They weren't getting it until at least Monday. We test drove a similar truck to get a feel for it. We then left to feed our kids and then decided to come back and buy the truck, even before we saw it. So we go into sign paperwork and get it all worked out. Then they show us the number. This number is $8000 over what was posted!!! $5000 worth of bullshit for a clear coat and sticker nonsense! The shady guy said it was because they add a bunch of stuff to the car like clear coats blah blah blah. And we said well we don't want that and since the truck isn't even here don't add all that. They said they do it to everything. We said we asked you if there were hidden fees and tacked on items and you lied to our faces and said no. These people are DISHONEST, UNTRUSTWORTHY, and HORRIBLE!!! The manager is scum! DO NOT SHOP HERE!! read more

When you come in to look or have any questions ask for Joseph gotti! Was super friendly helped guide us in the right direction wasn't pushy at all read more