Hello, I went to Thorny's Steak House today with my family and my sister's family. My sister and her family where visiting from out of state. It is Labor day weekend, so I thought I better get there early or it will be packed for the weekend.
I went in Sunday Sept 3rd 2023 at 11:30 am with 11 people for a big meal before the beach.
When I arrived, the place was empty with only two other tables filled that I could see. The receptionist was nice and seated us quickly.
We all ordered drinks followed by meals and everything was going fine. The waitress did great dealing with all the kids at the table.
Then after about 10 minutes, the waitress came out and told me the Prime Rib was not ready because they did not put it in the oven soon enough and it takes a long time to cook. I was annoyed because Thorny's is known for Prime Rib and that's why I went in the first place, but I was a good sport and ordered a New York strip medium rare. I did not complain once.
All the food came out and everyone was happy. My New York strip was burnt to a crisp with no pink in the middle and burned on the outside edges, but I was again a good sport and did not complain. I ate the burn parts of the steak that where not too gross.
Then my bill came. On my bill was a $32 dollar charge for Prime Rib. I did not get Prime Rib because they told me it was not ready.
As a result, I went up to the front desk to ask the receptionist politely about the amount of the bill. The receptionist was a thin middle aged woman that was polite and said she would grab the manager.
Then the manager came out. He was a short heavy set male in his 30s dressed in street close. I asked the manager if Thornys specialized in Prime Rib? He said they did specialize in Prime Rib.
So I let him know I came in for the Prime Rib, but that it was not ready, so I had to substitute a different entree for the Prime Rib, but that the Prime Rib was being charged on my bill.
The manager rudely statched the receipt out of my hand and said I was a "Conceited Jerk."
Then he turned his back on me and walked away.
I stood there for a minute confused about the verbal attack. I then looked at the receptionist and said, "Did he just call me a conceited jerk?"
The receptionist nodded.
I then asked the receptionist. "Did I deserve that?"
The receptionist shook her head and looked down.
I then walked up behind the manager and I said, "I am not a conceited jerk, you are the jerk."
He said. "I already know I'm a jerk!"
I walked out of Thorny's before I said something I could not take back.
I will never return to Thorny's.
I do not recommend to anyone to go to Thorny's.
I am a local, so I will make sure to tell all my clients NOT to go to Thorny's.
I hope the manager is fired or Thorny's goes out of business.
The food sucked anyway.
The atmosphere was like going back in time to the 1980s. I do not think they have redecorated the place in 30 years.
It reminds me of a bad themed cafeteria. read more