This has become my go-to location for shipping. The staff are all so incredibly kind, and they have some of the most flexible hours which makes it so convenient. No matter how many packages the staff is dealing with, they are always so friendly and accommodating. They provide all the services you'd be looking for, including printing. This is a great UPS store and I can't recommend them enough. read more

I've stopped by here many times over the years. Sadly, the quality of service is hit or miss. I don't like leaving bad reviews however, I have to share my experience. There's been a few times in the recent past that this location failed me. I had to not only send something back to Amazon but I also had to print out some paperwork. Unfortunately their copy machine is constantly down and they seem to be ok to not want to fix it. Also some of their staff, not sure if it's management or regular employees but some of them are not very professional or welcoming. There's been a few that are very friendly and professional but overall not a very good experience. I do not recommend this location. There are better locations nearby. read more

The girls were friendly and knowledgeable I was sending an out of country package they recommended low cost options and worked with me to find the best fit. read more

Always friendly. Always nice and pleasant. Never not a smile and always feels like they genuinely are trying to help.

There's plenty of parking. The staff is friendly, efficient, very helpful, and professional.

I came in today needing to send out a package. Let's just say not in the best mood it was hot outside and work had been hectic. However after my experience with the most friendliest girl who works there Brianna, I came out with a big smile. She was polite, fast, and efficient. All while smiling. I was out of there in no time. read more

I went in looking for assistance in sending a package to my daughter out of state, I really didn't know how or what to do. The front counter girl, Brianna, assisted me. She help me pick the right box and the right method of shipping. My husband usually does all this so I'm so grateful for her help. Definitely leaves me with an itch to come back for more. ​ read more

The UPS Store - They also print out what you need. No need to go to Staples anymore!. - Shipping Centers Near Me - Santa Ana, California

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Are the people that work here are so kind. There was something I didn't understand about how to mail my package, and the young man that worked here was so sweet and helpful. I will tell my friends this is a good place to do business. read more

This is one of the friendliest UPS store in my area. They manage to have smiles on their faces no matter how busy the store gets. They are quick and efficient as well. read more

This is very close to where I am and on days I feel ambitious, I would walk here to get my steps in! I'm not sure about the bad reviews here but, I mainly come here to return my Amazon orders and over the years, they have never failed me! Recently, we came on July 3rd, at 6:56pm, and they closed at 7pm. They were still opened and was able to scan and took my amazon return! Both of the workers pulled the metal bars already but since they were still officially opened, they were so nice and just helped me with my returns. Other times, all my orders with them had been pretty pleasant! Their staff were nice and friendly, took unwanted boxes or wrappers for me, and would help if they could. I just really want to highlight my positive experiences at this location, not just me, my boyfriend too. This is one of the much better UPS location and service! read more

I went in today (07/05/2025) trying to deliver a package for the first time using UPS services after realizing USPS was closed. I was a little scared to ask about their process since people at USPS are usually a little rude about shipping like making you dumb for asking questions you don't know the answer too. However I was greeted by Jack and Monica and they were really friendly. They even saved me some money because originally I was going to buy a big box to fit my item, however they found something cheaper that was still able to fit my item! I was really thankful for their kindness read more

Great customer service. Friendly and helpful staff. Thank you Brianna for helping me! You definitely get 5 stars from me.

No recomendaría este Lugar esta persona es muy ruda ni siquiera pudo darme el label que no le costaba nada pare si era que fuera su propia Store read more

UPDATE: The UPS store on Bristol and 17th is not what it used to be. I miss the old staff. There is one particular young gentleman that just doesn't seem happy to be there. He is rude and not helpful. I get the feeling that he probably enjoys being that way and laughs about it when you walk out - he "assisted" me in three different occasions... I've learned my lessons lol. I now visit the UPS store in Tustin Ave and 4th. read more

Super helpful and kind. They go above and beyond to pack and tape your items free of charge. They don't have to do this but they extend kindness to their customers. And they keep the line moving! This UPS store is my go-to. Good vibes only read more

I've came around a couple of times to pick up a package here and there, or drop something off. Very helpful and friendly staff.

I took two very well packaged boxes to ship across the us. The customer service person said I should put both of them together to make it one shipment. They assure me they would handle all of that. What arrived was one of the two boxes I had dropped off at this location. The manager was very helpful when I went in to get more information. She filed a claim for me with UPS and took down information regarding the shipment. UPS contacted me and asked for photos of the contents and the box. I sent every photo they requested including a photo of the weight of the box that arrived. I paid for 31 pounds to be shipped and only 17 pounds arrived. The one that arrived was not damaged but it was only half of the shipment. Even after repeated communications with UPS they have denied the claim saying nothing was damaged and therefore they would not be paying in the claim Advice - do not let this store package your shipments for you. UPS clearly will not assume any responsibility for this mistake on their part. read more

Jon Michael did a superb job. He went above and beyond the call of duty. I highly recommend this location.

Michael and Miriam are so kind, helpful and friendly! Both went out of their way to make my amazon return smooth.

The service quality is always delightful. The workers are patient when my phone is acting slow for my amazon returns, offering pleasant small talk. Since today is 9/11's anniversary I normally would not leave a cheerful review, but I just felt compelled by the Holy Spirit. May you all stay blessed on such a tragic day, but stop by the ups for excellent service. read more

I came by recently to drop off some packages and left satisfied! everyone here is nice and really helpful!

This store is impressive. I was in the area eating Taco bell and needed to print a few documents and buy some shipping items on my way out. Luckily, this was in the same complex and I was amazed at the level of customer service. There was a few people there and the line was somewhat long but the employees greeted me and told me they would be with me. I appreciate little things like this because they noticed me. The owner and his staff were very kind to me. read more

Update replying to mark - my friend already called and left a message looking for you but hasn't heard back. My friend and her mom had a TERRIBLE experience at this UPS location. This rude and mean worker was such a b* to my friends mom! My friends mom went in and was being helped by this lady (picture attached) and as she was helping my friends mom another customer walked in and she completely stopped helping her and helped the other customer. When my friends mom asked her why and stated she wasn't done the worker laughed and said she could do whatever she wants. And she can leave if she wants. So my friends mom took her boxes and left. And this evil rude worker laughed and called my friends mom an asshole as she left!!!!! My friend then called the store to figure out what was going on and the worker basically cussed her out too and said she can help whoever she wants and doesn't want to deal with "old ugly ladies" she also was refusing to give her name. My friend ended up driving there and as soon as she walked in, the worker said "I already talked to your dumbass mom" without even knowing that she was the daughter. So my friend went and grabbed a business card and this rude worker said "go ahead and call. They're not going to do anything." So my friend took her picture then she said "don't take my picture you weird ass. " My friend and her mom are FILIPINO btw. And I'm not sure why they were treated this way when they just wanted to ship out some boxes. With everything going on in the world it's sad to see someone treating another POC like this and I would hope the manager at this location, MARK, do something about his worker. read more

The UPS Store - Shipping Centers Near Me - Santa Ana, California

Went to the UPS store to try and return something. We were having an issue returning it and the young teen working there was somewhat rude to me. When I brought it to the managers attention he yelled at me and told me I was rude and to leave. WOW, i have never been yelled at when trying to give my business. read more

This place sucks we tried to ship out some nasal spray for my baby brother and the dumb girl in front said it's "illegal" due to it being prescribed read more

This is the most horriblest UPS store I've ever been in. Sam the manager is so RUDE and UNPROFESSIONAL. He needs to be FIRED immediately. I went in today to ask a simple question and he came out all rude and started screaming at me just for asking a question. I then told him he shouldn't talk to a customer the way he was and he rolled his eyes at me and told me to leave. That he was busy and had no time to assist me. He then told me if I had a problem to leave the store. Again he's so unprofessional and needs to be fired or re trained cuz his customer service is HORRIBLE. He shouldnt talk to anyone especially a 19 year old girl this way EVER. Sam you disgust me read more

They wouldn't accept my prepaid box that weighed 100lbs. They said I had to take it all the way to the distribution center which have very limited hours. I called another store and they said that's false and you can take it to any UPS read more

Been to many UPS stores and the staff here are the friendliest and most helpful. They go above and beyond by helping me with the door and carrying packages in. Usually not too busy so I'm able to park in the front on most days read more

Rude and unprofessional service, save yourself some time and find a different location. Train your employees better!

Someone from this store stole the item that my boyfriend packaged at the store! We just got an email from the middle man (stockx) saying that there was nothing in the box for verification. SHAME ON YOU. whoever is in charge, should check the cameras for Tuesday afternoon! read more

Went in around 9:00am and the lady at the front was very nice. She printed my copies quickly.

Rude customer service. Hopefully, you won't have to deal with Edgar if you go in there. An unsympathetic and condescending tone is not one to take with customers. read more

The staff here are really nice and helpful. This is spot to go with plenty of parking.

Zero if I could. I just came to return an Amazon order and the girl working today wearing a pit bull shirt on 3/14/24 at 1:24pm this girl had unnecessary attitude. She wasn't helpful or looked like she wanted to be there. Not sure what kind of people you guys are hiring for the company but very poor service and attitude from her. read more

I'm the Ralph's shopping center. Fast. Friendly. Efficient. No strings attached service. Never any issues.

The lady that was at the counter today helped me a lot with my Amazon returns. She even helped me bring in a heavy box with such ease that makes it look like it was weightless. She told me her name was Sherline. read more

I tend to send packages frequently and this store is the closest to me. They are always polite and help with what I need. Would definitely recommend if it's near you! read more

I was there a couple days ago and got plenty of help in dealing with my amazon returns. I didn't understand it at first but the girl and the counter Crystal was able to help me with it. I always have trouble with returning stuff since they keep changing the rules but help is always appreciated. read more

I rarely ever write reviews, but I would like to give my 2 cents. Nirali was the young lady that helped me out. She was absolutely excellent. I was not having a good day and was having some difficulties with printing out some copies. Nirali was incredibly patient and kind, and waited for several minutes while I was searching through my phone for a file. Ultimately she was able to be flexible and patient with me (while still addressing some of the other customers that came into the store, going back and forth and checking in on me). I was ultimately able to get my 19 copies, went off to the post office and sent away my copies. Never once felt rushed or pressured. Highly recommend. read more

the female employee was very rude, condescending, and very assumptive. I've been coming here for two years and have never experienced this poor service at this location. read more