Was notified by Amazon that I could return product to Staples. Tried it recently & it took less than one minute to get through the line & on my way. Thanks Staples! Also, easy in & out for postage stamps. read more

I have never experienced such horrible service as I have at this store. I came in to do an Amazon return and not knowing where to go. The gentleman at the counter gave me an attitude to say follow the signs like I'm supposed to know to look down on the floor. If you hate your job so much, quit! This is suppose to be a customer service job which you are suppose to help people. As I waited in line another lady walked out of the store because she was also treated badly. Goes to show there is seriously a lack of customer service at this store. When I finally got help from a guy named Mike I proceeded to tell him my gripe. All he could ask me is "do I want to get help today on my Amazon returns or not". I'm sorry if he didn't want to hear my complaint about his co worker. I guess if I didn't shut up he wouldn't help me either. No wonder people have left horrible reviews about this store. read more

Did not have a pleasant experience here. Effort appears to be an area where one of the associates Amy needs to improve. Don't want to go into details but when asking where to find a certain product that was already a struggle to find, it would be nice to receive more than just "that would be in the other side of the store." Either 1. walk the customer over to it or 2. describe the exact aisle or area If having to walk a customer to the other side of a store is expecting too much, even more would be expecting a customer to keep walking around that half to find it themselves. Unfortunately disappointing. I've had Walmart Associates showing much more effort to provide customer service. read more

I think most people who come here will be emotionally charged with the service and organization of everything. I think what's important is not adding services like Amazon, ups, etc. but building a foundation of good quality customer service. Then we can be able to handle the added services well without eventually closing down the store. read more

Came to return some Amazon stuff and was informed that they're out of Amazon return labels. Huh... didn't know that was a thing. Told me to come back in about an hour when they get some more. This is causing me some inconvenience. Do I really wanna drive another 5 miles to a different Staples? Dilemma dilemma. read more

So this was supposed to be a quick return some items and get some other items type of thing. Shout out to Matt! He helped me through the whole transaction and guided me to the best products results. Did I mention that this was a $20 transaction?? That, my Yelpers, is what service is all about. The store was well-stocked and everyone was friendly. read more

Terrible customer service. The clerk had a horrible attitude! I asked for assistance and she said that the orders in the back took precedence. The other work was sweeping the floor. I will not be returning to this Staples, as there are so many other choices available. I regret not getting her name. She should be fired! She does not represent your store well. read more

I had a fantastic experience at Staples today. I stopped by because I accidentally left my laptop charger at home and didn't want to drive 45 minutes to go get it; Alfredo noticed I seemed uncertain and came over to help, asking if I needed assistance and pointing me in the right direction. He even took the charger out of the packaging to double-check that it would work with my computer. It was incredibly refreshing to walk into a store and have someone be proactive, ask if you need help, and make the process quick, getting me in and out in no time, with Alfredo's friendliness making the experience even better. I'm definitely planning to come back to this Staples because I know I can rely on getting genuine, helpful service when I visit, and if you're ever in a pinch, look for Alfredo--he's a standout. Would highly recommend this location for the staff and the speedy service. read more

We love coming here for all of our office supply needs etc. My recent store purchase was an online one. I bought a HP printer online and it was ready to pick up within an hour. I just clicked on a link saying I'm on my way. I got to the store and got in line. A nice young man helped me. He asked for my ID to verify that I'm the correct pickup person for the item. Then I was off and on my way! Staff is always nice and helpful here. You definitely get what you pay for-quality items. read more

Staples - HP Envy Inspire All-In-One Printer - Printing Services Near Me - Orange, California

Super fast Amazon returns! Also, the office supplies here have always been of great quality. I bought my computer roller bag here years ago, and after heavy use, it's still in great shape. read more

Staples - Sparrow never stops moving! If it were anyone else processing Amazon returns, there would be a long line out the door. - Printing Services Near Me - Orange, California

Amazing meeting Jessica today! Honestly, best customer service I have ever received! Printed photos (they don't do this any longer), printed documents, all with a smile! Just an amazing experience! Thanks for making my day! #Winner read more

What a joke, why are the employees at Staples so rude?? What happened to customer service?? Starlene the cashier purposely took her time, when returning an Amazon. Customer in front said to let me go ahead since he was looking for his return barcode for Amazon. Star line said no she can wait. When my turn she started fixing the Amazon box then taping it, I said excuse me I have a doctor appointment this will only take a minute, she mumbled something and continued to fumble with the box. I asked her name and she said Starlene , she said sarcastically "what's your name " ? I said you don't need to know. Staples has the rudest employees . They b should give them customer service classes!!!! read more

Came here for some Bic Gel Pens. Did they have any? No. BUT they did have luggage for my upcoming trip! And Ryan helped me look for another color (which they did not have in the size I wanted) but got the green pieces of luggage. He was so helpful. Walked me through setting up the app so I can start getting points. He was so sweet and so kind! I hope if a manager sees this, do something nice for Ryan. He really went above and beyond! read more

Zander is the bomb -- excellent customer service skils! I had a huge Amazon return with over 60 pieces that needed to be individually scanned into the system (they were mostly door handles and knobs). He was so helpful in making sure it was handled correctly and did not miss anything! Also, Zander has great sense of humor! I even helped him welcome in some customers. We made it fun! read more

I definitely recommend this Staples location. The Print & Marketing Services was very helpful and kind! I had a mistake in my order. Brian was very nice and walked me through the process of correction. He offered an immediate refund for the incorrect order! The quality of their products and services is worth the value. The manager, Kristen, was so kind and even helped me find the last easel in the store. Helpful service, and high quality products are what you will find here. read more

I came here for some helium balloons. It was very unclear that you had to first pick out your balloons and then purchase them at the front cashier. I waited for a few minutes at the party city station for someone to come and tell me just that. After I picked out my balloons, I checked out, and then waited five minutes for someone to finally come over to the party city area to begin working on my order. The guy that was helping me seem to be all over the place... He was helping other customers, and it seems like they were short staffed as there was always align quickly forming for the front cashier, and the guy that was supposed to be blowing up my helium balloons again kept getting interrupted and helping other customers which delayed my balloon helium process. It took a total of about 40 minutes for me since I walked in the doors to get 10 helium balloons. I feel like they need to improve on their efficiency and have dedicated person in the party city area that is quick and efficient with blowing up balloons. I also think they could use a sign at the party city station that says if you want helium in your balloons, pick out your balloons first purchase them at the front cashier and then come back and someone will assist you with popping them up with helium. So much of my time was wasted waiting around and could have been avoided with appropriate signage and appropriate staffing. read more

Good, just overpriced, they have lockers for Amazon too. Clean and good quality products. Office equipment purchased.

Thank you so much to the guy who did my passport photo, the blonde, guy with a beard a mustache you were literally the kindest person i have ever met thank you. The girl working at the printing though did not give me the money i was supposed to received so i got 5 dollars less than what i should've got. but thats my fault for not counting. read more

The people working today were really kind and friendly. Very helpful. I came from staples on Tustin. Near zitos. They were being rude and told me to take my business to FedEx. Which I did. I just needed to make some copies of some documents. I'm glad they told me to go someplace else. Now I have a place to go to In the coming future. I'll just conduct my business with FedEx moving forward. I just wish I knew the persons name who helped me. I would've love to give them recognition read more

Ryan was a great help in erasing multiple viruses from my computer. Friendly and reassuring that he could get the job done and he did!

I have always had a great experience at this Staples. They are a large store with a wide selection. Prices can be a little cheaper online but they will always honor that price to match it in store. Today I had the pleasure of having Kimberlee assist me. She was so friendly, efficient, helpful and extremely professional. She did all she could to be sure my visit today was exceptional. What a great experience thanks to Kimberlee. We need more people like her that care about their customers. read more

Staples - Printing Services Near Me - Orange, California

Efficient & friendly; my "go to" office supply shop. Got the recommendation I needed for my small biz.

Matt in the Orange Store on Tustin and Meats is a gem! My order was set to be finished tomorrow. He saw how much I need the order to be expedited. Matt went the extra mile and made sure my order was completed same day. A million thank yous! read more

This staples is horrible customer service!!! I go to other staples and they always help me print colored stuff and help me resize it. I don't know how to resize items I need and that's why I go to staples. If I knew how to do it, I would just do it myself! Other staples has never given me an issue till today. The person working today, literally wasted 15 minutes of my time. I explained I needed to print color but different size and he told me to print it myself over there. So I tried to do it but there was no option for resizing. I tried to ask for help but he was with a customer. 5-6 People were waiting behind me and I felt rushed. So I printed one and it was incorrect. It's 4:40 and he says he can't help me till 6pm? You're kidding me. That's over an HOUR. There's other employees just standing there doing nothing. I'm not sure if they know how to work the printing items but he didn't even let me know if he's by himself or why it would take so long. If you communicated with me that it would take long "because...." I would be more emphatic towards the situation. Just saying "I can't help you till 6pm." Doesn't make a customer feel good. If you want people not to be angry/frustrated, let them know you're by yourself, backed up or not enough employees and it will make the customer feel for you. I'm never coming back here. read more

Shoutout to Nate at the Printing department for being so helpful, patient, and speedy. Someone give this guy a raise!

I had one job to print flyers. I failed miserably. Thank God for Amy. She showed me exactly where I went wrong and showed me the right way. It was a good laugh! read more

Staples - Printing Services Near Me - Orange, California

My go to staples center for x mas postcards and prints. Also took the kids here for their passport pictures

So if they didn't have restrooms at all I would be less upset Make a customer walk up front multiple times to get an employee to open the door is not an acceptable way to do business in this day Apology not accepted These people do not care Amazon is cheaper and less hassle read more

Matt and John helped me when I needed to get my travel documents done, I was a bit nervous due to so many places being lack of support and Matt and John helped me to secure my document and now I'm going to Dubai in 2 weeks. Thank you John and Matt and Staples Orange near Katella read more

Local office supply store with plenty of in-stock items. Was able to also pick up a gift card here and found a pretty good selection. Some sales present but I would have shopped here without it since I was here for office supplies. Fairly fast checkout experience. Will return again. read more

Chris is not a kind or helpful customer service associate. I was trying to make a print out and he rudely said that it wouldn't be ready until the next day. I asked him if he could show me how to do it myself on the computer and instead he started directing another person from the copy machine to a computer, not even engaging in what I had just asked. I let him know that someone had helped me earlier that morning and had printed it out so fast and easily. He then replied, in an irritated tone, saying that he couldn't get to what I need and that he has other projects. So I asked him if he could help me at all and he rudely and unhelpfully said "no not today" So I walked out. A rude person like Chris should not be working in the customer support service! if you have to much to handle ask for help from another associate Chris. With an attitude like that, he should be working at McDonalds. They have machines taking people order there now. No human interaction needed. Chris if I was your manager I would either fired you or send you back to training for a week. Hopefully you improve. read more

I came in on July 27th at around 11:00am for some printing that I needed and the girl was very helpful and gave me exceptional service. She truly was helpful and kind. She helped me with getting the sizing as close as possible to what I needed, with choosing the type of paper, and with trimming. What she helped me pick was perfect and exactly what I needed. It was also done so quickly within 20 minutes. She went above and beyond to help me. I appreciate that she was so helpful and made my workload that much easier for me. Thank you!:)) read more

I'm going to confess. I've always been an Office Depot fan since the 1990's. Unfortunately, most of those have closed, but Staples seems to be plentiful throughout the area I live in. It looks to me like office stores are suffering from the online industry as well as selection seems to be dwindling. I receive coupons for $10 off $10 or more which keeps me visiting, although you have to read the fine print. Today, I bought a small table for my printer. I was actually surprised they had exactly what I needed. I wish it was a different color, but I was looking for a specific size and shape so couldn't be picky. The coupon I had exempted work stations so handed the coupon to the employee expected it to be declined, but it did work and the original price actually rung up less than the posted price. If the coupon was declined, I had another $10 purchase ready to go and I still would have bought the table. Overall, the store is usually fairly clean and organized. The photocopy area had a few people waiting and looked busy. Prices are a little on the high end, but you pay for the convenience of having it right now. In the end, I hope Staples does continue to thrive. Walmart/Target type stores never seem to have the office supplies I need immediately so they do serve a very important purpose. read more

Staples - Printing Services Near Me - Orange, California

I purchased a HP printer/fax machine a few months ago and I've had nothing but problems with it. I went back to the store to return/exchange it and Gary the manager exchanged it for me. Gary provided excellent customer service and could not of been more helpful! Thank you Gary! read more

I don't have a reason to go to Staples very often but when I do it's this locations. The customer service has always been stellar!

Manager one of them I fail to remember his name. Brownish skin and dark hair. Always friendly, always helpful. His smile is contagious. Thank you! read more

Staples deserves a ton of kudos during Covid-19, especially with the way they've been able to keep their online shelves stocked with a lot of the disinfectant necessities and precautionary items we've all been needing. Not only have I been able to find my family members items that are being ransacked off the retail store shelves that are still open, they aren't gouging the prices and offering quick shipping too! On top of that, their online customer support team has been super quick to respond to issues with any orders that I've placed. The way they've made their operation a well-oiled machine during a hectic time will definitely keep me coming back when things are back to normal! read more

Boy trying to get help in here is tough. Tech counter guy kept telling me to go that way to find what I needed but couldn't find it. After about 15 minutes I finally got a nice customer service rep to assist me in finding the right printer ink. You will need patience here. read more

I walked looking for something on my Brother's Xmas List..saw them online not in the store. Walked up and down EVERY single aisle not 1 of the Staples Employees greeted ME or Offerred Assistance..not Even upon my Exiting the store. This is the 1st and Last time I will visit that location. On a side note been shopping STAPLES since they came to CA..1st time I've EVER BEEN COMPLETELY IGNORED LIKE I WAS TOTALLY INVISIBLE..NOT SURE IF IT'S THAT THEY ARE JUST HORRIBLE CSR's or because I'm Black... read more

Staples - Staples Employees that didn't greet or assist Me - Printing Services Near Me - Orange, California

If you need to use the printing services make sure to go at least a day in advance. 0 customer service. Gary claims to be the manager but oh my he needs training on how to treat customers and have 0 common sense. They need to do a better job and better management! read more