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    The UPS Store

    2.2 (92 reviews)
    Closed 9:00 am - 5:00 pm
    Updated a few days ago

    Services - The UPS Store

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    Recommended Reviews - The UPS Store

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    Service is horrible .. blonde lady is so rude . Wouldn't print my label for Amazon, said I couldn't leave my box I didn't need . I've been to many UPS stores nearby and never have I had an issue with any of these things . Will never come to this location again. Made me feel very un welcomed . I would never hire her for my businesses I own . They very much lack in costumer service , it's so bad. Wish I could give O stars Recommend UPS on Chapman by the IN and Out Stater Bros shopping center and also my favorite one Chapman/Santiago Blvd by Irvine park Albertsons shopping center . You will be treated like a customer

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    8 months ago

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    Local

    Helpful 9
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    Love this 5
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    1 month ago

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    Local

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    1 year ago

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    Local

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    3 months ago

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    6 months ago

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    Local

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    Photo of Nicole H.
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    2 years ago

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    Local

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    1 year ago

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    Local

    Helpful 1
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    1 year ago

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    Local

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    2 years ago

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    Local

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    Photo of Robert V.
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    2 years ago

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    Local

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    2 years ago

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    3 years ago

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    Local

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    Photo of Jayson L.
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    2 years ago

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    Local

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    1 year ago

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    Local

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    Photo of Jay O.
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    3 years ago

    Helpful 1
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    2 years ago

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    2 years ago

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    2 years ago

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    Local

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    3 years ago

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    Local

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    Photo of Sara W.
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    4 years ago

    Helpful 3
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    4 years ago

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    Local

    Helpful 1
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    2 years ago

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    3 years ago

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    Local

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    4 years ago

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    3 years ago

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    Photo of Tasha B.
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    2 years ago

    Always quick & easy! I appreciate the owners get you in & out & on with your day! Primarily use for ups & amazon packages.

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    Local

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    6 years ago

    Helpful 7
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    Photo of Abu M.
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    2 years ago

    The team working the desk is awesome. They try to get you in and out with your UPS needs. Perfect place for all your shipping needs.

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    Local

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    2 years ago

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    Local

    Helpful 0
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    6 years ago

    Helpful 4
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    2 years ago

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    Local

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    2 years ago

    Good one-stop shop for the multiple services provided. Fast and friendly service for a reasonable price.

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    Local

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    2 years ago

    Best UPS store ever. Love the blond lady since she is so friendly and helpful. The Indian guy is terrific!

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    Local

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    4 years ago

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    Local

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    Photo of Jennifer W.
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    4 years ago

    Helpful 3
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    5 years ago

    Helpful 6
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    5 years ago

    Helpful 0
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    3 years ago

    Love this place. Very nice folks. I have a box here. So very convenient. No clue why some people leave bad reviews.

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    Photo of Local

    Local

    Helpful 0
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    7 years ago

    Helpful 12
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    5 years ago

    Helpful 6
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    Page 1 of 3

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    Katu has helped difficult projects look easy and I give this place 5 stars.

    Mentioned in 2 reviews

    Read more highlights

    Orange Hill Mail Box

    Orange Hill Mail Box

    (29 reviews)

    I've been a customer here since 2016, and for many years everything ran smoothly under the previous…read moreowners, George and Kay. I never had a single issue with them. Since the new owner took over, the level of professionalism and reliability has changed dramatically. My last three visits in November were all problematic. On one morning, the owner arrived about eight minutes late, and another customer was waiting with me. On the other two mornings, I arrived at 9:00 AM (their posted opening time) and the store was still closed at around 9:12 AM. I never saw the owner arrive on those days, and I eventually had to leave because I couldn't wait indefinitely. I have photos documenting these late openings. These late openings were not isolated mistakes. They formed a clear pattern over multiple visits. After failing to pick up my mail during these three visits, I stopped going in person because I could no longer trust that the business would open at its posted hours. Because of these repeated delays, I asked the new owner to confirm a 9 AM pickup time for my remaining mail. I wasn't asking for anything outside their posted business hours. I even gave a wide range of possible days. Despite that, my messages were ignored for two full business days, even though I replied within a couple of hours during their business hours. When I finally received a response, it was a single word "Monday" with no apology, no explanation, and no acknowledgment of the previous delays or missed openings. The communication was consistently cold, minimal, and unprofessional. Update: I went in on 1/26/2026 to pick up my remaining mail. The owner arrived at 8:58 AM, and I was finally able to collect everything. I asked for a one‑month refund because I was unable to access my mailbox on two separate mornings in November. I waited until around 9:10-9:12 AM both times, and the store never opened while I was there. When I requested a refund, the owner responded by saying, "I called you," even though I never spoke with her. Regardless of whether she called, the issue was that I physically showed up during posted business hours and could not access the mailbox I was paying for. The time I lost waiting outside cannot be recovered, and her response showed no understanding of that point. This experience is completely different from the reliable service I received for years under the previous owners. After 8-9 years as a customer, I ultimately decided to cancel my account because the service under the new ownership no longer meets basic expectations. Everything in this review is based on my actual experience, with photos and message timestamps to support it. I also want to note that the current 4.6 rating on Yelp was built over many years by the previous owners, George and Kay, who were consistently reliable and professional. My recent experience reflects the new ownership, not the service that earned those earlier reviews.

    I got my fingerprinting for work done here on a Saturday which is awesome because lots of…read morefingerprinting places don't have any Saturday hours. The lady who did my fingerprints was very sweet and helpful. There was a guy there who I guess was like a security guard kind of a guy just not really in a security guard uniform who was basically just there to make sure I don't cause harm or whatever but he was I guess not overtly aggressive or anything, I just thought maybe he didn't read the clues very well and could've been a bit more friendly towards me. The cost of the fingerprinting isn't relevant to Orange Hill Mailbox but it wasn't bad, at $39 per set. It was an interesting drive to a new area for me!

    The UPS Store - shipping_centers - Updated May 2026

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