HORRIBLE COSTUMER SERVICE Postal Annex #389 is selected as a Certifix Live Scan location. From the moment I walked in the older man didn't seemed as he wasn't pleased to attend to my service. I was very polite from the beginning. He requested info from me on my job application "wired" as I'm not applying for a job through him. I told him "no, the employer broke the step down for me as I ONLY need to provide my email with a valid token number" he got upset and said I need everything in documents form. I kindly declined and told him I'll that my business elsewhere. I have never experienced this type of service from a place that is supposed to be helpful to individuals and the community. Zero stars for me. read more

Had to ship an item and pay for shipping via USPS.. I didn't want to go to the POffice as it's always packed and such a waste of time. The lady there took care of my package, printed the label etc. It was wonderful! She emailed me the time it shipped to being delivered. She was very accomodating and very sweet. Thank you for such a pleasant experience and allowing me to not have to go to the Post Office! read more

I love the smaller shops. Their customer service is better and no long lines to wait in. The pricing is fair and the service outstanding.

This is a Great place to take passport your photos for a great price too! highly recommend taking your passport pics here !

OK Amazon dropped off one of my packages today and what they did. They didn't say anything. They just threw my package on the floor and walked away. I'm also giving you a one star review because that is really disrespectful. read more

Single handedly the worst customer service experience within a 5 minute period. From approaching the counter to leaving the store, the older gentleman was bluntly rude. My package was shipped here for pick up and I received the confirmation that it was delivered. The older gentleman looked for my package for less than 30 seconds and stated it wasn't here even though I have confirmation it was delivered. He stated that the confirmation was incorrect and I should call to deal with it because it wasn't there. I even tried to show them that I received the text message that it was delivered to this location and he refused to acknowledge it saying that there's a "disconnect" and that it didn't get delivered here. His colleague told him there's another package from this shipping company on the other side of the counter (just out in the open, so literally anyone could take it if they wanted to, and I'm sure they wouldn't claim they're not responsible). He walks over to it, "oh here it is". No apology or anything, just asks me for the confirmation pin. Not only was the service rude, the lack of consideration of safety of the packages just left all over the place is such a security issue. I will never send a package here to be picked up again or recommend to anyone to even waste their time here. read more

Came in to take pictures for my passport. I called quite a few places around town and this was the cheapest I could find. Around $13. There was no wait-time and he let me take the picture as many times as I wanted until I was happy with it. He printed the photos right away. I should've filled out the paperwork before I came to get my pictures done and then I could've mailed it right then and there but I didn't think that far ahead. We came back and he mailed them out via FedEx. One thing I really wish places around orange county would offer for passport pics is a ring light. My sister in the Bay Area took her passport photo at the local UPS and they had a ring light and her photo turned out way better. I would gladly pay more for my passport photo to be taken with a ring light. Pro tip for taking your passport photo: your ears need to show in the photo so plan your hairstyle ahead of time accordingly. read more

We only went here for a notarization but I don't think I would come to this location for any other needs. It looks like it is similar to a post office so I would much rather go to the UPS store nearby. I don't know if notarizing documents is the same fee wherever you go (I am guessing it's up to the discretion of the store) but regardless, either the whole process is a rip off or this store in particular is jacking up the prices. I wanted a piece of paper notarized and I was thinking maybe may 20 bucks. Nope! It was $15 per signature per person! And no discount to just have a second copy of the document notarized. I told him I was worried it would get lost in the mail if I sent the original but it would still have cost me an extra 30 bucks. So 60 bucks total was out of the question. Honestly I almost passed out from the smell of both the store and the store attendant. He had the worst breath I ever encountered. Every time he spoke it was like a wave of nausea. That alone is enough to make me never come back here again. I'll just look for another notary! read more

Terrible service and not helpful. Better to go to post-office or fedex/UPS store. Charges $1 for credit card use for charges under $10.

Went in for a Live Scan, no apt / walk-in and the staff were friendly, funny, and personable. I've done Live Scans before but they are so much nicer, faster, and kind here. I will return for my nicknacks, greeting cards, and future live scans. read more

When does this place actually open? I got here at a little before 10, which is when it says its supposed to open on Saturdays... its now 10:41, still no sign of anyone. After waiting 40 mins I dont really wanna leave to go sit in traffic and find another postal annex but like... I need to mail things and this was my only free time to get it done. THANKS. ...im updating this just to say that when they actually are open they are very very nice. read more

PostalAnnex+ - WHAT TIME DO YOU ACTUALLY OPEN?! - Shipping Centers Near Me - Tustin, California

Update: my item never arrived. I'm not surprised. I'm giving the benefit of the doubt that my package will arrive, otherwise my experience was not that good. The cashier was nice, but gave me the wrong change. The store is shabby & dusty. Just double check everything if you use their services. read more

Glad I found this business. Owner is super helpful and knowledgeable. Needed a passport photo and obtained one within 5 minutes of walking into the store, and at a great price. The gentleman who helped me also provided some excellent insight about the passport renewal process which they can facilitate. I'll be back for other postal/shipping/office needs as I like supporting local business owners who provide great service. read more

Very helpful and quick service. A convenient location. Always a positive experience! Kim D read more

I wish I could give this place zero stars. I have been a business owner for over 30 years. There's no excuse for being rude and unkind to customers. I came in to do a live scan and I had an account number for billing given to me by the client who is hiring me. Instead of kindly explaining that I needed paper work to confirm the account number, the man was rude and unkind and started yelling at me for not knowing this information. I ended up telling him that's not how you treat customers. There's no excuse for being rude, unkind and raising your voice to people who don't understand what's needed. People who are not respectful or kind to the very people who are paying their rent, should not have a business!! Please go anywhere else but this place!!! read more

Do Not Ship Your Packages From Here!!!! Postal Annex on 17 th st lost my package and the aftermath was ridiculous!! Was told I'll get a Call Back - of course I didn't ... when I called the next day and asked why I didn't get a call back about my lost package, owner said because he doesn't show that the package has any return movement so there was no point to call me??!!! What in the world!!!! I dropped off package there... they gave no receipt and then tracking shows it never left their store!!! Then owner figured he doesn't need to relay that info to me in a call back! He told me to go back to store and have them fix this situation!!??? What??!!! Package never left his store!! Absolutely no customer service... owner is clueless and or negligent in handling packages!!! Do not ship from there unless you want to have your packages missing!!!! Lesson learned and $85 lost!!! read more

I walked in today and there were multiple signs that masks were required. I had mine on but the lady behind the counter did not! I stood there for 3 minutes while she was on the phone and was never acknowledged. When she finally got off the phone I told her I have a fed ex drop off and she pointed at the bag in my hand and yelled at me that I could not drop it off. It was a Covid test kit from the county that was in 4 bags and sealed and I was told by fed ex that I could drop it off at this location. She was the rudest women ever and she kept saying no no no In broken English that I can't drop it off. I am telling everyone in my area DO NOT do business here not to mention when I walked in I couldn't tell if I was in a dirty flower shop, garage sale gift items or what. It look nothing like the pics on the website the store was filthy dirty. It's sad that I had to give it 1 star to post this. read more

The service there was great. The person that helped me was very friendly and helpful. It didn't take too long to take care of my documents. One of the best customer services from the older gentleman who does the live scan. He was careful and kept very professional while doing a live scan. He took care of all my copies properly. I highly recommend this Postal Annex+. read more

Horrible customer service from the older gentleman who does the live scan. He was rude and kept insisting that he needed to keep my document for record which never happened last time when doing a live scan. Charges you to print a copy of your own document even though that the original copy was never handed back to me. Called to get a ATI number and he was rude and very fast paced repeating back the number. Yelled and screamed at me for no reason. Do not come back here ever. He does not deserve to work in customer service. This gentleman does not have any manners and is disrespectful. read more

Not a UPS store as indicated in Yelp. Will NOT accept Amazon returns as indicated in Yelp

Amazing service today with my fingerprinting needs. Mr. Shah was so helpful and kind. Highly recommend Postal Annex!

I have been here many times and truly love going here over any UPS or USPS , they are polite, quick, and efficient. I especially give props to Elaina , she went above and beyond today to help me . Thank you again! read more

I needed to renew my passport hence needed a new photo. I decided to go here and had a very pleasant experience. The guy was knowledgeable and helpful. Price was fair. I was in and out in 5 minutes. He shows you the photo for you to approve. Couldn't ask for more ...maybe a ring light, but if you look bad in the photo it's not their fault :) read more

I needed a Mexican passport picture and after 2 failed attempts at different locations, I found this postal annex location and the gentleman attending was extremely knowledgeable and an expert on what I needed! He explained the difference between the Mexican passport requirements vs an American passport requirements and he was right on! I looked up the Mexican passport requirements website and everything that this gentleman explained was an exact match. Thank you so much for the excellent, professional, detailed work that I received read more

The hours of this location are not as posted. I stood out front of the store from 8:25am until 8:45am this morning and no one was inside. I would advise customers to call prior to driving to this location for actual operation hours. I assume they opened at 9am, but I was late for work and could not wait any longer. Please note: I am purely rating this location on inaccurate service hours and my comments have nothing to do with actual store operation. I will retry this location at a later date to provide a (hopefully) better review. read more

This place is nothing but accommodating and delightful. They do get busy though so expect a short line. Owner is the main employee and is very friendly. Prices are competitive and they have every service you could ever need. @Taylor P. 's 1 star review: that was all your fault dude. You chose to print pictures a second time even after they asked if the picture was OK. Of course they'll charge you again, it's called overhead. Stop being petty and blaming others for your mistakes and life choices. It'll hold up the line another 15 seconds to retake a picture, who cares. read more

The man who assisted me was very helpful with my passport picture and with helping me mail out my passport documents. He also gave me tips about when to expect my passport in the mail. Great pricing for everything as well. read more

This great little place does it all. You can get any box and packing supplies you may need and you can send your package by FedEx, UPS, or regular mail. They will even print the shipping label. You can also get a key made, have something laminated, make copies, send a fax and pick up a new magnet for your fridge. I would rather come here than the post office any day. read more

FYI your ad came up all the way in Huntington Beach, so Yelp is just stealing your advertising dollars by showing your ads to people clearly too far away to be of any good to you. I never come to Tustin, I just wanted to inform you Yelp is scamming you out of your advertising money. read more

Always the best customer service here! They consistently go out of their way to help you and do so with a smile. Incredibly knowledgeable they always help me find the best solutions for my shipping needs! read more

We've been using this Postal Annex ever since it opened. We always get the best customer service with a smile!

Shipping is a ripoff. They'll charge you nearly double what USPS will charge. Do yourself a favor and go to an actual post office. Whoever said the shipping prices are competitive/fair is bogus. read more

Here's a spot where the owner knows customer service. I only mail things four or five times a year, but he is so kind and welcoming every time. Very efficient systems plus friendly service and fair prices.... can't beat it! Terrific spot!!!! read more

I just attempted to have a passport renewed at this subpar establishment. I say attempted because I elected not to complete the transaction due to the poor service. The worker, who appeared to be the owner/franchisee rushed thru the process of taking the passport photo. He asked if the photo was okay and I reluctantly said yes since I didn't want to hold up the line. As I filled out the passport application, I decided I could not accept the photo, so I waited in line and asked if I could retake it. The woman, who appeared to be the first worker's wife told me they would have to charge me for 2 photo sets since they had already printed the first set. I expressed disappointment in the photos and the male worker said "you only have to look at it a few times a year" to which I said that I travel a lot. Since it was obvious they were more concerned about charging me a measly $10.98 than having a satisfied customer, I went ahead and paid for the photos I had no intention of using. This is the first negative Yelp review I have written; I simply wish to inform others of the poor service I received. read more

Always friendly and always able to do what I need when it comes to shipping or sending mail for work or personal stuff. The guy that owns it is really nice! read more

I recently found PostalAnnex when my last shipping center closed down. I got such good service at my old place that I didn't think I'd find any place as good. Well, I was wrong! PostalAnnex is full-service, friendly, efficient, and knowledgeable. Staff will research and tell you the least expense company and method of mailing your package. PostalAnnex is my new home for shipping packages and documents. I'm glad to have found them. read more

Great neighborhood service center. Alway convenient, alway helpful, always friendly.