Customer service is lacking at many businesses these days, but this UPS store is not one of them! Great, friendly staff. They have helped me many times getting information that I no longer had and went the extra mile when others wouldn't have. We will continue using UPS for our business shipments solely based off the interactions I have personally had here. read more

Came here today to ship something, didn't have an envelope but was able to purchase one at the store, for under $3 (I needed a padded envelope). The person working the counter was very attentive and provided friendly service to every customer I saw her interact with. The parking area right in front of the store can get a little congested but there is plenty of parking in the back, which is where I ended up parking. read more

The UPS Store - Inside - Shipping Centers Near Me - Santa Ana, California

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Bella was incredibly helpful even though she wasn't able to fulfill my request. I had a QR code that didn't work and she spent a good 10 minutes with me trying to solve the problem. Thank you Bella for going the extra mile! read more

I always receive great service at this location. The staff is always helpful and courteous. Today, Bella was very helpful and saved me a trip to further location to return an item. Most grateful and appreciative of her customer service! I recommend this place. Parking is plentiful, just not directly in front of the store. read more

Great service! Alondra always makes sure I get it right. I had an issue with an Amazon order and Alondra made sure my old packaging and the incorrect item got in a new box so Amazon can straighten out my order.... read more

Shoutout to Cindy for being the best employee. I called 5mins before closing time to ask if I can pick up my sister's package. She didn't hesitate to accommodate my request and stayed late to make sure I received the package safely. Highly recommend Cindy for being A++ with her service. read more

Not good customer service. 2 workers and not one said hello or I'll be with you. They looked toward me then turned to continue what they were doing.(it appeared both employees were assisting the same customer.) This is the 2nd time I've attempted to get service here and walked away without help. read more

I just completed my Amazon returns at this UPS store location. I greatly appreciate the whole experience. The service was awesome. The person was quick and efficient. I was in and out in a matter of minutes. The big draw was the fact that this store is open on Sundays until 5pm!!! Two thumps up!! Highly recommend! read more

This is such a great store and very helpful! With the cost of shipping these days, I appreciate it when I find a place that looks out for my pocketbook as well! I will definitely come here for all my future shipping needs! read more

Your packages will get lost or stolen here. Terrible service. Staff is untrained and not helpful. Came here to pickup a package that was signed for by the manager cindy. They said they didn't have it in their system even though cindy signed for it. They said the drivers just yes her name to sign for packages even if she isn't there. This is a good way to lose packages or steal the packages. I had to call the corporate number to track it down. Why are they writing that cindy signs for packages if she doesn't actually sign for it? I would never do my business here. Your packages will get lost or stolen. read more

The worst store Rude employees Stay away from it The lady asked to charge $2 for just apply a tape on a closed package. The package was already closed read more

Due to a horrible experience I had at a UPS store in Anaheim, I did a Yelp search for local UPS stores and came across this one with positive reviews. It's located on the corner of 4th and Tustin behind a gas station and next to Subway. I walked in and asked the nice Asian lady behind the counter if I could print out my shipping label and she kindly said I could e-mail the shipping label to the store's e-mail and she'll print it out for me for $2. I also needed a box to ship my item in which was a bit bulky and heavy and she took a few measurements and found the biggest box she had. She said she wouldn't charge me for packing the item for me which was nice. The cost of the box plus the $2 printing fee came out to $13 which is a bit much, but I had a deadline to send this out and my printer at home was out of ink so I was fine with it. I'd recommend getting a shipping bag or packing stuff on your own at home, but if you're in a crunch this store will get it done for you. The store was very clean, smelled fine, parking was plentiful and easy to find and there's not really much traffic coming through this shopping center so it's a low stress experience. Definitely would go back here again for any UPS related shipping needs. read more

The UPS Store - Email packing slips for them to print - Shipping Centers Near Me - Santa Ana, California

I've been here 3 times to drop off amazon returns. Every time the lady has been very fast. No complaints here on dropping off items. The last time she was also very helpful to a very elderly gentleman in front of me who was a bit confused with the concept of using his smartphone to pull up the return barcode. The lady was very patient and helped him to pull up the barcode after borrowing his phone to show him. I thought this was very nice. I've been to other ups stores where they are very rude if you don't have everything ready when you get to the front of the line and will be very unhelpful and dismissive if you don't. We need more nice and patient ladies like this at ups stores to help all the grandmas and grandpas of the world. I'm a regular return customer here. Definitely recommended. Cheers! read more

I called on a Saturday at 6 PM for a last-minute return (with happyreturns) and the woman working on 12/30 evening shift was so kind and generous to allow me in ten minutes after she locked up to return my items. Thank you! The other UPS store I called at the Irvine Alton location was unnecessarily rude and bitter over the phone; she hung up on me angry like I was imposing but was just asking for a favor. read more

AVOID THIS LOCATION. DO NOT DO BUSINESS HERE. YOUR PACKAGE WILL BE LOST OR STOLEN. I went in here to pickup a package and they told me they lost it. I showed them an email confirmation saying it was received and signed for at this location. I asked the owner and manager Cindy to help and she was so rude and not helpful. Her repeated answer was she didn't know and to call corporate to find out. I asked her why her name was listed as the receiver and signed for my package and she said the drivers just sign her name for her without her actually receiving packages. This practice is negligent and a terribly lazy way to run her business. I had to call corporate to get them to track my package and have it delivered to my home. They told me this location received the package and likely sent it out again but did not update the tracking. What a bunch of lazy idiots. AVOID THIS LOCATION. DO NOT DO BUSINESS HERE. YOUR PACKAGE WILL BE LOST OR STOLEN. read more

Tried this location several times and each time I went I was given an attitude by the female manager/owner. She never smiled, was very short on talking to me and gave me an attitude when I didn't have my package taped. Sadly I will never use this store for my shopping needs. I prefer to drive 2 miles to get better/friendly service. read more

The worst customer service - every time I've come to this location the employees are rude and totally unhelpful. Boxes and other items are piled up in front of the counter and could easily be stolen - so keep that in mind when you drop off a package. They said they would only print a label from a QR Code but if I have them the number they would change $2.50 to print - totally makes no sense. Avoid this location! read more

This is my go-to UPS store! Depends on the owners, I experienced very good customer service to very bad at UPS. However this location is by far most friendly, pleasant, and welcoming. Also I've never seen a long line at this place compared to other UPS locations. Enough parking spaces are added bonus! read more

Good service / friendly staff / knowledgeable / close and convenient / parking lot can get busy.

ZEERO STARS, if i could! 2nd time I've had a horrible customer service experience involving returning an Amazon package. Rep told me i needed to buy packaging - i let her know that due to the rain, i no longer have the packaging. AND Amazon specifically told me that i do not need any packaging UPS WILL HANDLE IT. The rep matter of factly said "ya, it happens all the time. You need to yell at Amazon about it"...WOW! So the rep said the box is $x. I said "fine...im not happy about it, but fine. Then, the amount she charged me was nearly TWICE the amount she said! When i asked, she said, "you want it packaged, right?" YOU'VE GOT TO BE KIDDING! This seemed like she was just charging whatever she wanted. Regardless, i paid just to get out of there. When i called Amazon, they confirmed that I should not have had to pay for any packaging or shipping. I am in the process of getting the amount refunded. The point is: this business seems to not have any interest in being a friend to the local community let alone, an Amazon business partner. I will never return to this store. The UPS store up on 960 N. Tustin ave. is WAAAAYYYYY better! read more

Do not go here. If you need a shipping label printed, they charge $2.00 to use the computer, plus additional $0.25. $2.00 to print a label?! This isn't an Internet cafe in Europe in the 90's. We are 6 days into "safer at home" mandate for COVID-19, so professionals like myself are not allowed into their usual office, hence no access to a printer. I asked the woman twice if she could make an exception since this is a hard time for everybody, and both times she ignored me. I had no other choice but to pay the fee. Terrible business decision, cold heart, zero compassion for the community. This place should not survive the read more

The UPS Store - Still charging this inhumane fee during COVID-19. Zero compassion for the community - Shipping Centers Near Me - Santa Ana, California

Worst customer service . Asian lady always wants to charg me for bags every time I go . Although people in front of me she doesn't charge . Gone several times and always charging me on Amazon returns . read more

Cindy is a master multi-tasker! She closed tonight by herself and was helping three people at a time and was still responsive. Thank you! read more

The UPS Store - Storefront - Shipping Centers Near Me - Santa Ana, California

The lady charged me $10 just to pick up my package that was shipped to the store. She was rude and didn't even enter the fee into the system and put the money in her pocket. She was trying to rip me off because "the system" didn't recognize the ups tracking number that ups shipped(package was shipped by ups to the ups store for pickup) to her own store. She claimed she would need to call corporate to get the tracking number fixed but that they were closed and I would need to come back. So because of that I had to pay a $10 fee to get my package. She was making up some dumb fee for no reason. I would not use this store and would go with fedex over ups any day. read more

This store tried to charge me for tape and box even when my return label clearly says I didn't need to. Be careful using their service, take your money elsewhere honest. read more

The UPS Store - Shipping Centers Near Me - Santa Ana, California

This is by far the best ups. We come here everyday to drop off packages. All the drivers and staff are super nice and make everything easy for us. Thanks as always!! read more

Perfect location right off the 4th street freeway exit on the 55. It's in a tiny strip mall next to Subway. Had some documents notarized here & their service was quick. Perfect for all your shipping needs as well. While I was there, there were a few people who would come to drop off boxes & boxes for shredding. Employees are friendly & helpful. read more

First time I have ever been to a UPS store where they charged to tape my footlong box. My choices were to pay $4.99 for a new roll of tape or pay $2 for 12 inches of tape. Luckily this is not my local store, so I will never have to come here again. It was just convenient because they were open on Sunday. read more

Been here before and it's always busy but they work efficiently. The hours listed are wrong, i came by this Sunday and according to the online hours and the hours listed on the door it should be open. Just kind of a bummer the info isn't updated. read more

Came in with an Amazon label to return an item they are trying to sell me packaging trying to make me pay for printing a label called Amazon they told me that is not the case they have an agreement where are you just return the item and they will take care of the rest. Typical lazy lady behind the counter doesn't want to work brushes you off. Won't be coming back to this location maybe you should just shut it down I've seen many of the same issues and complaints on yelp read more

Speedy and kind! I'm always satisfied with their service, and it's very comfortable for Amazon return and fast shipping. Highly recommeded!

Went in there to drop off a package it was not taped but I was never charged before to get my packages taped I go to other UPS stores they don't charge me to tape up boxes you guys have a contract with ups not to charge customers read more

The older Asian women totally does not know the law of being a notary. I came in asking for an acknowledgement... which is when the paper is already signed, and she forced me to do a jurat which is where I sign in front of her. She had the document ruined, because I was not meant to sign twice. She should take her notary class again. She was rude. I am a notary. I asked for an acknowledgement and her lack of knowledge of the LAW... well she did it wrong. I'm extremely upset. It was a very important document that now I'm going to have to order again and pay again and go to another notary. Will never recommend this place for a notary. I used to all the time. Never again. She had NO IDEA what she was doing. read more

The women that work here are so kind! I just finished up at the DMV and they were so friendly! I will definitely be coming back after my wedding. Thanks for your excellent customer service read more

Do yourself a favor and visit another store. They are rude and have no people skills. Trying to return an Amazon item like I've done before (at this store) without packaging and they demanded I purchase tape to seal the plastic around my item. They must have said it four or five times. When Amazon states free returns... just drop at UPS Store and they will take care of your item. No am NOT going to purchase tape. That is something they should have done. Anything to make a quick buck. read more

So I can here a little clueless brining my own boxes and everything haha turns out I didn't need any boxes they would provide them Free or charge ! I like this place and I'd definitely come back the people were so friendly and helpful. I came around 1:00 pm on a Tuesday I had 4 items to return, everything took less than 10 minutes !! Can you believe that!? Amazing right ? They didn't charge me one penny which was great ! I thought I was going to pay a fee or something But nope! Love it ! read more

I am very impressed with this location I believe the owner is one of the most professional and pleasant people to work with. She goes above and beyond. You can tell that she takes great pride in her business. Thank you so much for your kindness. read more

I rarely write reviews, however, my experience at the UPS store compelled me to start. If I could, I would give this location 0 stars. I wanted to ship out a check. A physical, paper, personal check. Because I didn't have the physical check on me, they wanted to charge me $51 dollars to ship this check to another city that is 2 hours away. Cindy, the manager, stated "how do we know you aren't going to ship a large, heavy item with the shipping label", insinuating that this was my intention. Completely unprofessional and the price gauging is highway robbery. I will NEVER ship anything out through this UPS store. I urge everyone to steer clear of this location. read more

Sir mr.null i think u have the wrong customer i was there for a different reason and the questions i had was to no avail. No answers as a matter of fact i wasted my gas and my time sorry if ur workers are incompetent. Sorry u gotta hear this Have a good day! read more

The last time that I went into the UPS store, I was returning items to Amazon which Amazon states The UPS store will ship and pack my return. That wasn't the case, I had to provide packaging and labels for my return. I hope in the future they can collaborate better with Amazon so they know what's expected of them. read more