They can't take my Amazon return because of "call outs"? How about train all the employees to handle it. I have this place a chance, but I should have just gone to Whole Foods. Staples is sorry looking. Hardly anyone in there. read more

They help me with same day printing and are so easy to deal with! Thank you! I would be comfortable recommending them!

I paid $20 for Spider Man balloons and they blew away within 30 seconds when I tried to get them in my car because they did not attach a weight to them. I've never bought balloons without a weight??? Apparently it's an extra charge which by the way no one offered or told me about. I asked if I could get another set or get a refund and the manager looked at me like I was crazy and said no. Apparently once they get out of the store it's not their problem. Never mind the fact that even though I managed to hold onto one of the ballons it just slipped off the sting anyway because it wasn't tied properly. Such a massive waste of money and horrible customer service. They can manage to pay 4 employees to stand around in the front of the store and talk to each other but they can't spare a few cents to give me replacement balloons? You know it doesn't cost them $20 to make them. read more

It was so easy to order online, pick a local store, and pickup my order (which was ready on time). Plenty of digital notifications kept me informed about my order, too. Seamless process. Well done, Staples! read more

Been coming to this location for years and everyone but the printing department is helpless. If you have questions about any electronics and they don't have a technician on shift, the manager will just look at you and say "I'm sorry I don't know anything" with the most awkward face like ??? how are you the manager I get it, its just a job to them and they probably don't care but like how are you gonna be the manager and be helpless and just let customers walk away like that. The right thing would be to be like "I don't have a technician and I don't know much but what was your question maybe I can help". I never write reviews but I'm over coming here & getting no help ever. If you come here, make sure to do you don't have any questions because they will just give you a awkward face & say sorry I dont know. read more

Hubby and I went to this store after 8:30pm last night to have copies made of our Christmas letter. We were told that the order would be ready Monday afternoon. The clerk took my information and said he would put the delivery time for tomorrow so the overnight people could work on it. The next thing we knew, he put the paper we provided in the machine and made our copies! He said he didn't want us to have to come back. Thank you, Angel, for your kindness and great service! read more

Two print people standing around doing nothing and I asked for 23 copies on cardstock. There's no other customer waiting and this guy is telling me I have to come back tomorrow...then said one hour after saying I please need it now multiple times. Told him to please print now and he was not willing to do it without me asking several more times. Never going back. read more

So I popped into Staples to get some blueprints printed in color for my landscaping business, and they accidentally did them in black and white. I'm always on a tight schedule, so I was a bit worried about the delay, but Jose at the print studio was awesome. He spotted the mistake, fixed it right away, and totally saved me time. Super friendly and super quick. Honestly, it turned a little hiccup into a five-star experience. Thanks, Jose! read more

every time i come here, it's almost always empty and there's only ever 2 workers. the amazon return is the only thing that's always busy. but tonight there was a whole line for the amazon returns and this guy went purposely slow like he was moving like a sloth. absolutely ridiculous. i absolutely blame management on this one bc i applied for a job there months ago and got my interview cancelled the morning of and was told the manager didn't wanna do anymore interviews. do better. read more

Adrian the manager here was extremely attentive and helpful. I came in for some last minute prints and he was able to make it happen and had great customer service!!! read more

NEGATIVE 5 s. Do not se this store for Amazon or UPS drop off. You will wait 20 minutes whether there is a line or not. Most employees will walk past you while you are waiting and not acknowledge you- including the manager. (There are two amazing female employees.) I do not need or want a welcome when I walk through the door, but it would be nice to be given an estimate of how long the wait will be. Never enough staff as most are in their phones- looking like they work in hell, which they may be given the friendliness of the manager. No idea how Staples stays in business- they are always way more expensive than anywhere else. read more

employees always on the phone nasty attitude as if helping isn't their job I get we all have bad days but wow they must have them daily not every customer is rude some are definitely. I've done returns here's and you'll wait in line then a person come to the line to pay and leave us mid way to help them as if we can't see others employees fleeing to not help whether that's here for returns or checkout. Especially the girl with glasses black and hair and the really tall girl with black hair always smacking her lips rolling her eyes anyway try to go to a different one read more

Bought an office chair that didn't have a price listed in the display. The cashier lied to me and told me he was giving me a discount, so that the extended warranty would be free. During the checkout when I asked him about the $299 price, and said I would prefer that price without the warranty he again lied and said that the $299 price was the discounted price. The retail price listed online is the same price as what he gave me. read more

Came in to print something. Jillian at the printing station was SO helpful. Literally went above and beyond. Get that girl a raise asap.

This is my go to staples location. I usually come here to buy boxes since they have great deals when you purchase 5+ boxes, normally under a dollar each, this is great if you have a small business or are a reseller. I recently purchased a laptop and was not satisfied, however, staples made it easy for me to come in and exchange it for a new one. I paid the difference in price and waited a day while it shipped. If you buy a laptop you have 14 days to exchange or return. Every time I've been here I've been helped by a different employee and each time I have had great customer service. I use their app to earn points and it comes in handy since I come here often. In addition, if you have old ink, toner, or electronics you can bring them here to be recycled, you're a rewards member you earn points just for recycling, pretty cool. read more

As a profession, I've been in the printing, marketing, and advertising industry most of my professional career so I seldom needed to use Staples, Office Depot, or FedEx services as I had those services in house wherever I worked. Since retirement, I no longer have accessibility so I rely on the aforementioned companies for those services. Staples is located near me and lately I've needed to use their printing services much to my pleasant surprise and satisfaction. I recently needed to download forms to fill out and mail out using USPS to do so. The companies I've needed to do business with required printed forms to be returned to them as opposed to online forms that could be sent electronically. I thought this was going to be very inconvenient and would incur some heavy costs, but that wasn't the case. Staples copying/printing services seem to be very reasonable and easy to do yourself. They have made it very easy to just go in and do it all yourself, at very reasonable prices. Thumbs up from me! read more

Thee worst costumer service at the print/ amazon counter. The associates are rude and clearly show you how annoyed they are at having to assist you. read more

On 1/12/2025, I couldn't use my computer; I used the little knowledge I have to make it work. No luck. I then, took my computer to Staples in Santa Ana that morning. The store manager, Andres, assured me that they were going to work on my computer as fast as they could. That same evening computer was repaired. Computer had acquired two viruses. From the very beginning the store manager and staff, Erick, were so polite, understanding, and empathetic towards my situation. Thank you so much for the excellent customer care you provided me. I am definitely your loyal customer. Esther Gallardo read more

Oh man. Where to start! The two ladies working at the print station can't be bothered with simple tasks. Extreme poor customer service and lack of basic computer knowledge. If you look from far away you would think they're zombies distracted by their phones. Sad. read more

If I could give 100000 stars I would. We had been trying to take passport pictures for our kiddos. My son was having sensory behaviors and was not responding well to the camera. We tried to just print our own pictures edited to fit the passport criteria. Danny in the printing department went above and beyond for us. He downloaded my sons picture over and over again until it was just right. He didn't have to put that much effort but he did, and for that we are super appreciative. Thank you Danny! read more

We walked in on a Saturday looking for a toner we weren't able to locate but George (3019220) helped us out. He was running all over the place helping out all the customers while being FRIENDLY and EFFICIENT. We appreciate good customer service! Thanks George! read more

I have walked out of this store so happy & relieved! I bought a new printer a couple of weeks ago and I just couldn't figure out a lot of stuff (yes...I'm 69!) so I found out when tech support employee was in and I came....Danny is incredible! Patient, knowledgeable and instructional! My anxiety is back down thanks to him!! Thank you Danny!!! read more

Came in looking for a toner checked and they don't have it in the shelf went to look at their inventory on top shelves and seen they had it up there went to get an employee who was arranging toners and asked if he can help me with a toner on top he said I just restocked i said I don't see any of what i need he might of stocked it when i went back to look. He looked upset and walked over to shelf's and he said Here it is! And handed to me upset and i said thank u and he walked away. If u don't like ur job or if ur having a bad day u don't need to be rude. Today customer service unacceptable. read more

Cashier 3020200, Yasidira (spelling may be wrong) provided excellent service. Three other employees were standing around talking to each other while line grew long. Also needed help with ink and they ignored me. Danny was worst of all. I wanted buy suitcase too and asked him if he could unlock. He said no I had to take it register to open. He spoke to me in rude tone. He could have offered to take it for me or get the key to open. Lazy employee who doesn't know how to provide good or even basic service. read more

"Overload of page printing!" (Amateur's) I have been coming here for several years, and the stores customer service seems to be getting worse every month. I went just to get some documents 40 pages of documents printed and they printed them on a single page! They did not double page them, and the contrast on the print came out blurry. I called to talk to the manager by the name of Danny Lopez (hoping he gave his real name-pm shift 8:06pm 2/6/2023) and he only offered to reprint double sided but that I wouldn't receive a prorated amount. So he was gonna charge me for half of printing for the full existing printing price. Never coming back here again, I do not recommend this store I'll stick to UPS printing. read more

Staples - Overloaded Printing! - Printing Services Near Me - Santa Ana, California

Beyond disappointed. Was promised the job would be done even after being late by many days and still they did not deliver. Never again.

Thank u to Gonzalo for going out his way to help me eventhough he was on his break. He was knowledgeable n was very helpful n understood my frustration. This y I love staples. Advid customer. Thank u Gonzalo read more

So disappointed. I had gone in to print some invitations the first time, where a kind gentleman had started helping me. They must've been understaffed though because he had someone from another store finish helping me while he went to help a previous customer. This women misinformed me about a poster they were advertising in the print section. I wanted a welcome poster for my baby shower in two weeks and thought it would be perfect. I asked her the cost and how soon it could be ready. She said same day pickup around 2 if I came early enough. Well I shouldn't have taken her word for it. I came in the day before my shower and some lady there tells me those are outsourced and take 7 days to deliver, at least. The other options they had would be ready end of next day, at the soonest. And that's all she could offer. Well that was so frustrating, because by then, even the option for Amazon signs was out of the picture. So sad. read more

Placed an order for printing online and went in to pick it up. I ended up placing two orders because I realized I needed more copies. I also placed an order online for a plastic sign holder and was able to pick that up in store at the same time. The store was not busy when I went in and did not have to wait at the print center or at the register. Friendly, competent staff. read more

I was having a bad day until I came into the store and the customer service I received from Said truly made me smile ! He was so kind and professional and helped me with all my items! Staples needs employees like him!!! He was amazing and truly an asset to the company !!!! read more

Can always rely on them for my personal needs! They have Amazon lockers too! It's always clean

I've accumulated a decent amount of e-waste over the years including old computer components, mice, keyboards and cables. This Staples is the best place in Tustin to recycle it for free. Just drop off your e-waste at the service center and you're out in two minutes. No need to wait in the checkout line with everyone else. Not sure how the rest of the store is, but I'm sure you can get whatever other office supplies you need here. Parking is easy, plenty of spaces in front. I would just note that this plaza can get a little hectic if you're near the Raising Cane's drive thru. It is totally weird to review a Staples, but super glad that they provide free e-waste recycling. The only con is that they close at 6PM on Sundays, so don't procrastinate if you're running weekend errands. read more

During this times it's crucial to be as clean as possible. This place is so dusty it looks like it hasn't been cleaned since before the pandemics start. There is dust everywhere that I even broke out in hives and had itchy eyes and an itchy throat. I have been in this store trying to figure out why a document hasn't printed(my doing) since being on their computer I have been non stop having to stop coughing. Please clean up guys.. Also to add on.. this is not a busy store just saw everyone kinda chilling... read more

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I came once and was terribly dissatisfied with the service in the printing department. The employees are very lazy, if you ask them for help they point their finger and you won't move from the spot. read more

Poor poor customer service. I do my Amazon returns there often, and they never say hello, just put their scanner up to scan the QR code. They don't speak at all, it feels like everyone hates working there. read more

Adrian the assistant store manager went above and beyond to help me and had patience thank you again Adrian!

Adrian the manager is always working so hard and goes above and beyond anytime I'm in the store. He actually cares and is helpful to all the customers every time I come in this store read more

The Important Part: DO NOT PURCHASE THE SMART PHONE CHARGER CORD. I bought it March 7 just as the doors for quarantine were closing. $20 wasted. Did not even last 6 weeks. Had to go online with an Anker which I got in 48 hours and my sister has 2 years of lasting track records. Sadly disappointed because I'd prefer shopping local and supporting local jobs, right? That said, great location for printing for the Toastmasters Meeting I'm a member of now that meets (when we were In Person, not right now) around the corner. Friendly and helpful staff. I'll surely be back, in fact this Saturday afternoon after Platelets donations around the corner at the Red Cross. I need solid basic Office Supplies. For that with warm and friendly staff, Staples is my place. read more

I had excellent customer service at this Staples location 17th st near Tustin Ave, Santa Ana in the printing department! The young ladies names were Celeste and Jillian as they went beyond and above to help me print some images I had not a clue how to do! I had to do some down loading on an additional app and Iam not the sharpest tool! They were so kind to keep checking on me to make sure I was doing it correct and I was ok! I sat there well over an hour as it was a challenge. Both girls were very professional and personable !!' I needed the images by that day and they helped me make it happen as it was not somthing done all the time their efforts to figure it out was unbelievable!! You just don't get that kind of service these days anymore not to mention they were so friendly and didn't make a big deal of the challenge! I recommend everyone to this location if you need somthing printed! I would also recommend driving the extra few miles to this location as well because it will save you time in the long run!! The girls were employees in the store and if I didn't know any better I would believe they owned the joint! Extra attentive both of them I was totally impressed! Thankyou saved my life that day! Tori read more

Came today to buy two file cabinets, got approached by a gentleman by the name of Seth. He was so friendly and helpful for me to find the right file cabinet for our law office. He even ring me up VIP where I had to not wait in line and also help me load the cabinet into the car.. that kind of level of service deserves not only a raise, but a promotion! Staples you should be proud to have somebody like this! read more