I've said this before most businesses like this, especially chain businesses. Do a great job of making everything accessible. Staples is one of those places where I always know where everything is at when I walk through the door. [[HIGHLIGHT]]For the most part, unless they are short-staffed, there is a variety of people to help you out to find anything you need.[[ENDHIGHLIGHT]] This particular Staples was my go-to when I lived in Southern California, I did not expect to stop by here again, but yet here I am, as I was in need of a refill cartridge for my ballpoint pen that a friend had given me. [[HIGHLIGHT]]I wasn't quite sure which one it was so I did ask for help on the floor and within minutes someone came around to ask how they could help. I appreciate the friendliness, and the willingness to help.[[ENDHIGHLIGHT]] I found my exact cartridge for my ink pen and was super stoked to find a combo pack which dropped the price down significantly. If you're in Costa Mesa and you need any sort of office supply, you can imagine Staples would be the place to go. The store is neat and clean, well stocked, and has people there who actually enjoy what they do. Bottom line? When I'm in the Costa Mesa area I will go out of my way to go to this particular Staples as they got me what I need and we're eager to help. read more

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+ Glad they honor their sales. Saved $3.50 on a pack of tape refills. whoohoo + Ample parking. + Decent ambience. Somewhat quiet parking lot area (but loud streets). + Conveniently located down the street from the 405. read more

Staples - $8.99 for a pack of 3M Scotch tape refills (normally $12.49). - Printing Services Near Me - Santa Ana, California

[[HIGHLIGHT]]Great customer service. 100%[[ENDHIGHLIGHT]] Good place for Amazon return. You are literally in and out within 3 minutes. Thank going staples read more

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[[HIGHLIGHT]]Worst customer service!![[ENDHIGHLIGHT]] I walked in and immediately was told if my Amazon package didn't fit in the box they would not take it! [[HIGHLIGHT]]Mind you I'm coming from Irvine because there Amazon system was acting up so basically I had to go to this store where 2 employees were very unprofessional.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]One being Asian with purple hair on a register helping out customers and I'm standing over by the Amazon counter.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The first one employee I came across as I walked into the store was a manager Oscar, so rude and unprofessional.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]None tried to help to see if at least my item fit in the box![[ENDHIGHLIGHT]] I took initiative and did the wrapping myself and fit the darn thing in the box!!! [[HIGHLIGHT]]So LAZY seriously lazy!!![[ENDHIGHLIGHT]] Not going back to that store!!!! read more

[[HIGHLIGHT]]The staff at the printing center here is so helpful, kind, and patient![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Alison was the absolute best with helping us satisfy our printing needs![[ENDHIGHLIGHT]] read more

This was my second visit, and at this point I'm convinced she doesn't just print materials--she prints clarity. This great lady can run a printing agency all by herself as far as I am concerned. [[HIGHLIGHT]]Every time I bring in my project, she advises me with things that help me tremendously in the process of what I am making[[ENDHIGHLIGHT]] . Cynthia T. has this rare combo of being very detail-oriented and deeply insightful. She doesn't just hit print she helps you iterate, refine, and actually improve what you're creating. I walked in with "good enough" and walked out with "far better". [[HIGHLIGHT]]Let's be honest--most print department visits are about as exciting as watching a loading bar. Not here though. I genuinely enjoyed every moment, which feels illegal for an errand.[[ENDHIGHLIGHT]] Corporate, if you're reading this: give Cynthia T. a raise, a promotion, or at the very least a cape--because she's out here saving projects one print job at a time. [[HIGHLIGHT]]10/10 would come back for both printing and great converstation![[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Waste of time, poor customer service.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]UPS counter unmanned, wasted 20 minutes of my time waiting to "drop off" a package.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Now I remember why I prefer ordering my office supplies online, save your time and go to an actual UPS drop off location, at least there will be someone there to help you.[[ENDHIGHLIGHT]] read more

Super convenient store front. My go to for Amazon drop offs and they had a party city for balloons. Some reviews negative in the ups but there is literally an ups store front right next door. [[HIGHLIGHT]]Everyone is always super nice and never had a problem.[[ENDHIGHLIGHT]] read more

Customer service and good selections of supplies. Never had to wait in line too long. Open hours are great since I work early in the mornings. read more

It takes the longest time to get even a simple print job here even when there are people at the counter. [[HIGHLIGHT]]Save yourself some time and use the self-service printers instead.[[ENDHIGHLIGHT]] read more

This Staples has awful employees working at printing department. They always rude and ignoring customers. They will literally walk by you without any acknowledgment. Printing job that normally takes 5-10 mins you'll be here for over 30mins to get couple of copi read more

NEVER buy a laptop from Staples!!! They resell returned and dead laptops. We purchased a laptop using Staples Rewards that were expiring. Since we did not need the laptop immediately, we just placed it in our closet. When we needed the laptop, upon opening it, we found a note that stated, "D.O.A. No image, and no image on external display either" (see pictures). When we called, they said the return policy was 14 days, or we could contact HP and claim a one-year warranty. We asked how they could sell a dead-on-arrival laptop. They responded that they didn't know as they didn't open every box. A previous customer must have returned this one, and Staples just resealed the box and resold it. Our mistake was that we didn't open it within 14 days of purchase. We trust that everyone is ethical. We lost $800. read more

Staples - Printing Services Near Me - Santa Ana, California

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Went to print out some blueprints today and [[HIGHLIGHT]]the young lady at the print station was very helpful and kind.[[ENDHIGHLIGHT]]

I dont like posting negative reviews BUT after the last 4 visits at this staples Everyone needs to know. the employees ignore you much of the time even when you are in line! After about 4 to 5 minutes I start to get their attention. Then they give you attitude! They are slowly working on something else and clearly see you but say nothing. Good customer service is non existant here!! I was there for Amazon return one time and after waiting 5 minutes he says their printer is not working for a receipt and they do not give email receipts. An office supply SERVICE store that depends in its machines and the machine don't work??????????????????? crazy read more

My husband has one of those newfangled work laptops with only one USB port on the side, which worked out well enough until he needed a new keyboard, which then required more ports. We did a bunch of research on which dongle was necessary, then zipped over to this store location to make a purchase. The salesgal was terrific. She asked to see the online web price on my husband's phone, then price-matched it for us. Saved us a decent amount of money. The product works as intended with zero fuss for installation and start-up. We're grateful for her exceptional service. Had to dock a star for not having more than one dongle in stock. In this area, densely populated by homes, apartments, and multistory office buildings plus local colleges and universities, it'd be a smart bet to keep more of these in store. read more

I hate that this is the closest Staples to my office because if you need anything business related and are on a time crunch, this is the worst only option. You would think that since they're a business supply company they would understand that businesses are in need of things in a timely manner. Most of the workers here have adopted an "I don't give a crap I just work here mentality" which is cool but go work at a restaurant or something where your attitude won't affect my ability to get my work done on a deadline. I'm just trying to make my bread and butter, no reason to have a crappy attitude while you're making yours. After 75 questions do you understand the program to print myself and coming up with a solution on my own, Eddie the manager actually helped me out efficiently which was nice, but he wasn't exactly happy to have to read more

Took a teenage male child here to get some school supplies. He did not find a pencil box/case he liked or wanted. Nor did he find a suitable backpack. But, otherwise, we were able to pick up the basics - notebooks, pens, pencils, erasers, highlighters, etc. read more

I was in Staples in Santa Ana yesterday and received the best service from a group of young adults. They were working in a group with their manager who was helping them to learn how to organize the displays. It seemed the young adults seemed to have various disabilities, yet their ability to related to customers is excellent. To the manager of this store.. great job on hiring. In our world of modern conveniences with ordering online...I will get in my car, make the drive and always shop in your store. I hope more businesses follow your example and commitment to our community!!!! We read more

I like it here because you can her everything you need right away but prices are a little higher than online but you get it right away so can't beat that. read more

If you're coming to the Staples look for this friendly little face Ms Cynthia was here as soon as we came in. My family was behind in trying to make bulletins to burry my mom's husband and Cynthia was right there to help my mom and put her at ease she's nothing short of amazing and a jewel to Staples Thankyou Cynthia for your help and contributions taking all 3 of our purchases as well as really maning the fort for others #weApreciateYou read more

Staples - Look for this face at staples when u need help - Printing Services Near Me - Santa Ana, California

I had to buy a few items for an event that I have never done before (I was "volunteered" lol) so I came to staples and I was walking in circles until Mr Cody came to me and asked me if I needed help. I told him the story - and oh boy he did help! We chatted for a while and he took me around and gave me ideas and was super patient. I had to post this cause usually I don't see this type of service in big stores, everybody is so busy that they can't really take time to help the customer. I'm very grateful! read more

don't apply to work here. Had an interview, went in on time and waited 45 minutes to be interviewed, the sales manager said he wanted to wait for the store manager to come back,the store manager came back like 10 mins later and i was still waiting and there was even a point where i was a standing in front of the sales manager looking at each other and he's just standing there. This job is also a sales job, during the interview i had, they talked about how you have to meet sales goals but there's no commission, i really only needed a quick paycheck but took them almost two weeks to get back to me on top of that they're short staffed so like it shouldn't have taken two weeks at all. Not attentive at all read more

I've had some good experiences in the past at this location. This time I made an online order and it was ready for pickup before the scheduled time which helped. It was my first time ordering online and there were some concerns and confusion with the visual layout preview and the default options. There were no arguments and my concerns were addressed with honest consideration and courtesy. I greatly appreciated the dialogue and time to listen and understand. I felt valued as a customer. read more

Danielle and Alana gave me great customer service at the Printing Center. I recommend this Staples Store. Thank you read more

Went here to get my posters laminated and a very responsible, mature woman who seemed to be the head honcho (I'm terrible with names) helped me with my order. My laminations came out quickly and perfectly. She was very courteous and good at her job, said she had been working for Staples for over 10+ years. She had dark hair and wore it in a ponytail. Anyway, hope she gets all the recognition and raises that she deserves because it was my best experience at Staples ever. A lot of Staples I have been to are usually run by high school or college students and my laminations have been messed up quite often, so I really appreciated her. read more

Worst customer service ever experienced. Lady behind the amazon help desk had the most negative energy and attitude. Waited for me to acknowledge her standing at the desk and gave attitude when I asked how to retrieve QR code for returns. Don't work at a job that deals with customers if you can't fix your attitude. read more

Walked in for my first visit to Staples and it was stifling hot. The employees informed me the stores AC was off for an "energy saving program." It's the middle of July. What an unpleasant experience being in that store, wanted to get out as soon as I could. Offered my sympathies to the staff, how can they be expected to work in such an uncomfortable environment, and who would want to shop there? Poor management decision, won't be back. read more

Unbelievably the associate I asked for help locating yellow legal pads had no idea where even lying paper was in the store. It is baffling to me how somebody can work in a store that is not very large and have no idea where one of the most basic obvious things for office supplies would be. It terrifies me that there are individuals like this in the world that could be driving or potentially having children in the future. read more

I always come here for photo copies or to send faxes. It's fast & not crowded but most of all there is someone always willing to help you out. Yes I do get school supplies or Work supplies here. Only bad thing is: I always walk out with more than what I came in for LOL I love the different styles & colors of pens. read more

I came here for Amazon return. Few hours later I decided to leave the plaza but can't find the car key. When I walked by, staple man walked out and asked if that was my keys. I didn't even remember Webber it went. Thank you for your kind heart. read more

Self Service Copy Service NOT COVID friendly. Copy Print Store continually points you to self service. So you can touch computers everyone else touches. No cleaning between users. Explained I don't want to use computers everyone touches and they just say there's only one computer and I have to wait. It's literally a 20 minute print consultation in front of me going over every detail of their order might as well design it for her. Like really you can't open another computer or tell this chick to design her stuff on her own. Went next door to FedEx kinkos. Done in less than 5 min. read more

Convenient location. I went in for quick self serve printing. No one was at the print services counter for questions. There were 3 associates standing at the regular check out register having personal conversations and no customers to checkout. They were not helpful answering my question. POOR customer service, disappointed. read more

I was just in the printing section to fax some documents for an urgent matter. Danielle and Eliza were super sweet and helpful. Highly recommend coming to this staples if you ever need to use their printing/fax services! read more

Leaving staples now horrible service pit print took 20 minutes to say they couldn't print my stuff beyond rude never again Santa Ana bristol manager short chunky with glasses black hair and Asians brien messy hair waited 10 minutes to ask me if I needed help another 10 to say they couldn't print my images when I get them done here weekly never again lazy people staples copy print. read more

Danielle was great, super kind and helpful in helping me review and print this gift for my anniversary. She greeted me quickly and knew exactly what she was doing and what to recommend. This Staples print shop has always been very reliable. read more

Staples - Danielle is Awesome in printshop - Printing Services Near Me - Santa Ana, California

Came here to do a quick office run and I had trouble finding what I was looking for. I didn't even realize I need help until a kind Staples floor attendant came up to me and asked if theRe was anything she could help with. I let her know of the last couple of things I needed and she helped me find them quickly and was so polite. My experience here has been favorable with kind floor people and patient, kind cashier read more

I visited the copy and print center today hoping to get assistance with printing at the kiosk but I never received an email confirmation from staples@printme.com with barcode. Staples associate, Cindy was amazing in helping me. She provided a different email address to send to due to file size and printed all of my documents in under 20 minutes! She provided the best customer service and was highly professional. Thank you! read more

Syrus kindly guided me through the process of printing important documents. She was so kind and had such a gentle spirit, she was such a blessing to my day!! read more

I appreciate this location, their staff has always been courteous and friendly every time I come in to print copies. Their staff gladly greets and offers you support in a timely manner . Thank you for your valuable customer service ! read more

I came to the Copy and Print section in the right side when you enter. I had to get a couple business paperwork laminated and the person working there (didn't catch her name) assisting me was so sweet & willing to help. She even allowed me to laminate small papers for free. Such great customer service! read more