I would like to add to my previous review of this UPS location. The employees there are always super friendly & helpful. In particular, I would like to commend the manager Sam, as well as Yasha. Keep up the fantastic work, guys! read more

Quick and easy. I did a package return. I printed the receipt form home and just dropped off the package. They provide a receipt to track down you package for your refund. Good customer service support. Thank you. read more

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I came here to drop off a package, but apparently this UPS store doubles as a live-action obstacle course. As I was walking through the door, a brown-haired woman in her early 20s--radiating all the charm of a plain bagel--came barreling straight into me. Full-on human battering ram to my side. And here I am, in my 50s and not exactly built for contact sports. The staff? Oh, they saw it. They just stared at me with the same blank expression you'd expect from someone waiting for a loading screen to finish. No "are you okay?" No "sorry about the human bumper car." Nothing. Later, I spot the same woman driving off in her shiny red Corvette (8NOY192)like she's the queen of Entitlement Land. Perfect. Because nothing says "I'm above basic manners" quite like using a sports car as a personality substitute. If you want your package dropped off without becoming part of an unprovoked demolition derby, maybe try literally any other location. read more

Aria and Sam are truly wonderful! I really appreciate that they know who I am--especially since I have a mailbox there and do receive mail regularly. It's not just about picking up packages; I genuinely enjoy chatting with them while I wait. They're always timely, kind, and I often learn something new in those brief moments. Having recently moved out on my own, setting up a personal mailbox was one of those "figuring out adulthood" steps, and they've made the process so easy and accommodating. Their professionalism and attention to detail--whether it's handling packages or navigating complex shipping questions--makes a world of difference. Honestly, I look forward to going to the post office now, which might sound unusual, but it's true. It's because of people like Aria and Sam, who consistently brighten my day and remind me how meaningful these small, everyday interactions can be. I'm genuinely grateful, and I hope they know how much their care and responsibility are noticed and appreciated. #117 will be back!!! read more

The UPS Store - Best Ups store! - Shipping Centers Near Me - Santa Ana, California

Very friendly crew, knowledgeable and speedy service! Would definitely recommend this location even if I have to drive out of my way!!

Aria and Erynn were super friendly and efficient. They handled all customers with professionalism and kindness, even right before closing. Would recommend this business!! :) read more

The UPS Store - ARIA - Shipping Centers Near Me - Santa Ana, California

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Wow. Every single time you knock it outside the park! ARIA. SO SO KIND! Very patent as well. And Andrea. Just precious. Thank you! This is THE BEST UPS read more

It's always a positive experience at this location. Andrea, Aria, and Angelo consistently provide excellent customer service. Whether you're shipping, returning, or picking up mail, they handle it quickly and efficiently. I chose this location based on the great reviews--and I can now confirm they're absolutely true! 5/5 - Highly recommended. read more

This is an overview of 10-15 visits over the past 2 years or so because, today, I was checking their hours on Sundays & was surprised to see their low Yelp score! I have encountered ONLY excellent customer service: greeting customers, working quickly, helping those unfamiliar w/requirements, giving me a piece of tape once. Usually, there are 1-3 patient people ahead of me &, before I leave, 2-3 behind me...& I go @ different times on different days. Steady customers appear to have a great rapport w/staff. I'm happy to have this top notch store near me! read more

Been waiting here since 950 on a Saturday morning to get my day started and there is a line outside already. Female Employee is late: doors locked gate covering counter. Unprofessional. It wasn't until 1010 that she finally opened the doors . If the sign says open at 10 then get on it ! As I enter, the female is assisting me computer shuts down and my attention goes towards the gentleman worker who looked like he took drugs sweating HARD and twitching and consistently wiping his face with his shirt. Everyone in the store was staring at him. Nice job 5/5 stars for unprofessionalism read more

The UPS Store - 10:10 am waiting since 950 Employee is late line outside already - Shipping Centers Near Me - Santa Ana, California

Aria and Ivan were super helpful with a cable box return. Skipped the cable store lines for a quick, free, efficient return with tracking number plus extra advice on boxing, batteries and shipping. Service could not be better and as good as this getting hard to find. Do not hesitate to go here for shipping needs. read more

Avía was the nicest most patient guy ever! Not the first time either he goes above and beyond helpful

Angelo was very helpful, fast and efficient. Store was really clean I'm parking was very convenient.

Angelo was friendly and assisted me quickly with my return. He also made sure to offer me my receipt.

I spend way too much time at this location since I do a lot of Amazon returns, so I greatly appreciate the staff, especially Aria, Erin, Asha, and everyone else who has helped me over the past two years. I would like to note a concern I have for the employees: it's always incredibly warm in the shop which is fine for customers who are only there for 5-10 minutes (thanks to the quick work of the staff) but I worry about the health of the employees who are there all day, especially in the hotter months. Can nothing be done about the AC? I worry about it every time I am there. read more

Got to say the employee Arya was busy working all but himself and did a great job helping everyone out swiftly and noticed he kept a positive attitude even when a customer had a lot of questions. Excellent work! read more

Yasha is a great sales associate that help me with my return and questions on shipping! Very friendly and i love her white hairstyle. Her teammate and her made my return to the shop super easy and will be frequent it again! Definitely recommend this location and is my go to. read more

I just stopped by UPS today. I wanted to make another shout out to the team. Crowded line today, with looks of" I need help like "yesterday" Andrea handled everyone like a champ. I want to give a shout out to the team from previous days Erin, Asha, Sam, and Aria. If I have forgotten anyone my apologies. You guys are amazing from business owners to daily guest who need Amazon, UPS, and etc mailed or recieved. Amazing Team!! Best read more

Andrea was amazing she was fast . I didn't realize how busy this place gets and she still had us in and out .

Crystal has been super helpful. This UPS store location has always been quick, efficient, and super helpful! It makes a huge difference when it's convenient, right off the freeway, and easy to park. With all of my Amazon returns, I've had my fair share of returns. This UPS store is one of my go tos! read more

I came in needing small boxes and UPS saved the day because Home Depot and The post office didn't have any left. The worker, Crystal, went above and beyond by giving me a AAA discount on the boxes and she was even working while sick. Thank you so much!!! read more

Had a bigger sized Amazon return and Andrea was so amazing. I had to carry my baby and the package in so was a little nervous about the process. Andrea made the experience easy for me to complete and move on with my day. Thank you Andrea! read more

Amazing team. Super efficient and friendly. We have always had great experience with shipping and notary as well.

SLOW!!!!! And there are 3 people working. One of whom is just standing there. This seems to always be the case now that they only allow 2 people in the store at a time. Wish this wasn't the closest ups store to me... read more

The UPS Store - Shipping Centers Near Me - Santa Ana, California

Andrea, who works at this store, is amazing. Kind, punctual and efficient! Great store and great service at this UPS. read more

The UPS Store - Store front - Shipping Centers Near Me - Santa Ana, California

Very professional and knowledgeable my first experience. Yasha and Andrea where very helpful

Have not had any problems before and employees are usually nice. Hello COVID19 and world is upside down. Currently only 2 people allowed inside, so expect to wait outside in the SUN. read more

The UPS Store - Shipping Centers Near Me - Santa Ana, California

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First time at this store and Erynne was awesome to me printed out my label and she saw I was struggling with my own tape so she handled it.. I love it. Great customer service even on a Saturday when busy right before closing time. Thanks Erynne! They are lucky to have you. read more

Aria was so kind, welcoming and so helpful with my packages. I always come here and have the best experience! The entire team is amazing! Thank you! read more

Yasha was SO helpful. There's always a long line at this location but they are super fast and efficient. Awesome job!

One of my Amazon orders I received last month had missing components and damaged parts. Usually I have good luck with Amazon Warehouse used products, but this was a major disappointment and had to do my first Amazon return ever at a UPS Store. The process was absurdly simple and the service was quick and easy. All the info was in the QR code on my account and all I needed to do was have them scan it off my phone and take my package. That's it! Was greeted, told them I had an Amazon return, they scanned my phone, printed the new labels, and I was good to go! The only work I had to do was seal the box before coming in, so I don't know if there would've been an issue if I showed up with an unsealed box. My visit a couple weeks ago was also the first time I walked into a UPS Store. Unfortunately I didn't get to buy anything, but if I'm in the area and need to send a package or do any other Amazon returns I will definitely keep this location in mind! read more

I love coming to this UPS location because of Yasha and Aria. They're always so fast processing my Amazon returns and they're so friendly!! It gets busy here but they move so fast to get everyone taken care of. Thank you Yasha & Aria!!! read more

Always busy. Always helpful especially Yasha. I appreciate there hard work and quickness.

Very friendly staff. They are always fast & efficient with my packages (mainly Amazon returns). I also have had a PO Box for over a year there. read more

I tried to return 2 items that I bought on Amazon. I selected the wrong thing on my end, like printing my own labels and receiving a box from Amazon. I went in and Erin helped me, no hesitation. She cancelled my mistakes and selected the correct one, bringing up the QR code that she can easily scan to return my items. Bottom line, she was so friendly and helped me so quickly. I really appreciated her help. read more

This store is small but located in a very convenient spot. It's close to South Coast and the employees are fast helping. There is also another UPS that stays inside the Staples that opens 24/7. read more

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for anybody who left less than five stars, you didn't get Angelo helping. mans a artist read more

Erynn at the bristol location was amazing and is a great multitasker! Thank you for a great experience

Erynn was the best person o for to help me! Let me tell you- I had the run around with an Amazon third party return all day from usps to fedex to finally getting the return label done correctly for ups and Erynn day how upset and frantic I was and took care of every time for me. She helped me packing up my boxes and printing out the labels for me (for a slight charge of course) and made sure it was finally done correctly and no more running around. Thanks girl! read more

Everything single time I go here all the staff is great. Especially Aria! He so sweet and smiles all the time! Thank you Aria!!